InMoment XI
MARCH 2, 2022
Covid-influenced working conditions have contributed to employee disconnection from company culture, disaffection, and even emotional burnout, resulting in high prospective churn rates in many business sectors, i.e. “The Great Resignation”. In the famous words of Peter Drucker, “Culture eats strategy for breakfast.”
InMoment XI
OCTOBER 5, 2023
This approach not only equips brands with insights into issues that customers might not have formally reported but also empowers employees to proactively drive Experience Improvement (XI) initiatives. Improve Contact Center Experience Step #4: Data Is a Gold Mine Your brand generates mountains of data every day.
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InMoment XI
MARCH 21, 2023
This hectic environment is on the top of both employees’ and employers’ minds, making employee experience (EX) initiatives vital to retaining talent and keeping morale up. Carrieres says a good EX program has to allow employees a safe space so they know they’re not alone in their struggles.
ShepHyken
DECEMBER 5, 2022
Your Customer Experience Model Has a Problem—Your Employee Experience is the Solution by Janelle Dieken. My Comment: We’re back to one of my favorite topics, which is the employee experience (EX). Your employees want a culture that includes flexibility, learning (training), and opportunities for advancement.
Qualtrics
MAY 21, 2019
Companies today can’t get by with just offering basic benefits like PTO and health insurance, they must go above and beyond and provide employees with an exemplary experience in the workplace. The employee experience is the sum of all the interactions your employees have with your company. Provide manager training.
Qualtrics
FEBRUARY 4, 2021
It connects us with colleagues and customers, increases productivity and helps employees deliver their best work. IT leaders now have a critical opportunity to take center stage in designing and improving employee experiences. Yet well before 2020, technology was already enabling a hybrid ‘Work From Anywhere’ culture.
Qualtrics
APRIL 29, 2020
In this installment of our Employee Experience Visionaries series, we hear from Rick Fountain, Director of Employee Experience at The Hartford, about: How telling stories has shaped his employee experience. On his best employee experience. On his passion for employee experience.
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