Kerry Bodine

SEPTEMBER 23, 2015

Join us for a hands-on customer journey mapping workshop in the heart of San Francisco! I’m thrilled to announce our first open enrollment workshop: November 17, 9:00 – 5:00 & networking dinner. Learn more about our workshop, or register now ! Want to chat about whether this workshop is right for you?

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Customer Journeys Exercises Tips Course 120

Myra Golden

DECEMBER 2, 2021

Many of you know me from my popular LinkedIn Learning courses. I’ve loved flying to Santa Barbara, renting a car, and driving to Carpinteria to film my LinkedIn courses. Working remotely with my producer, director, teleprompter operator, sound tech, and lighting expert, we set up a full studio and recorded two courses!

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Course Video Engagement Customer Experience Design 52

Kerry Bodine

JUNE 23, 2015

Is there a common workshop format? In the workshops I facilitate, I like to split everyone into 3 to 5 small groups, each of which can focus on a different persona or journey. Who should be involved in customer journey mapping workshops? Marketing and customer experience folks are the obvious choices for workshop participants.

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Customer Journeys Ecommerce Customers Groups 120

Myra Golden

JULY 16, 2020

Digital workshops are super fun and include engaging learning activities, scenarios based on issues you bring, guided small group discussions in virtual breakout rooms, polling questions, and PDF workbooks. I’m facilitating digital workshops on de-escalation, call control, empathy, telephone skills, and more.

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Course Groups Engagement Company 52

Comm100

JUNE 30, 2016

We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office. Pick the course that fits your companies time, budget, and learning needs, and you have nothing to lose. Customer Service Training by ALISON.

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Customer Service Training Course Training Customer Service 139

Experience Investigators by 360Connext

FEBRUARY 3, 2020

I mean that if you keep finding ways to learn — taking courses, training — that it can create a better customer experience. The occasional company-wide training workshop. Online CX Courses. I’ve created three courses myself with Linkedin Learning: Creating a Positive Customer Experience.

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Training Course How To Healthcare 197

Myra Golden

MARCH 22, 2023

After three years, I’m back on set with my team at LinkedIn Learning to record two courses! Learn more about my LinkedIn Learning courses here. If you already have a LinkedIn Learning subscription, you and your team can take my courses at no additional cost!! Learn about my LinkedIn Learning Courses!

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Course Customer Experience Design Customer Experience Customers 52

Centercode

MARCH 4, 2020

Your recruitment strategy plays a pivotal role in attracting testers who will stay enthusiastic and engaged throughout the course of your project — and screening for testers who don’t fit the bill. The post Engagement Workshop: Identifying Tester Incompatibility appeared first on Centercode. Quick Fixes for Incompatible Testers.

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Engagement Feedback Customer Journeys eBook 72

Centercode

APRIL 29, 2020

Make sure they have clear channels for returning your product and, of course, thank them for their part in your project! The post Engagement Workshop: 4 Phases of Increasing Tester Participation appeared first on Centercode. You couldn’t have done it without them, after all. What are your testers doing?

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Engagement Travel Customer Journeys Feedback 64

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Please see below for the full course descriptions and other important details. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Please see below for the full course descriptions and other important details. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Please see below for the full course descriptions and other important details. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot.

Social Media 40

Social Media Case Study ROI Course 40

Comm100

NOVEMBER 3, 2017

How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond. Where to Start. Conclusion.

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Social Media Course Training Marketing 112

Centercode

JANUARY 21, 2020

Enthusiastic testers are game-changers when it comes to maintaining test participation throughout the course of your Customer Validation (CV) projects. The post Engagement Workshop: How to Recruit Enthusiastic Testers appeared first on Centercode. But there’s another factor that goes beyond looking the part on paper.

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Engagement How To Feedback eBook 72

Thematic

JULY 23, 2018

I wanted to share with you my learnings from when our team at Thematic organized and sponsored a free 3-hour workshop on Deep Learning for Sentiment Analysis, run by Dr. Felipe Bravo-Marquez. The workshop booked out within 24hrs of announcing it and more than 40 people attended. . Felipe was joined by co-host Dr. Edison Marrese.

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Analysis Hotels Training Tips 54

ShepHyken

OCTOBER 10, 2023

Of course, every company, Disney included, has to be somewhat competitive with compensation and benefits. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. There are companies, like Disney, that have achieved that.

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Culture Customer Service Training Employee Experience Course 146

CX Journey

MARCH 21, 2018

Customer journey mapping workshops: even if you don't hire a consultant to conduct the mapping sessions with/for you, you'll still need to factor in location costs, materials, food and beverages, etc. Unless, of course, your marketing team wants to eat that in their budget! I know I haven't captured everything. What am I missing?

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Customer Journeys Travel Consulting Customer Experience Professionals 272

ShepHyken

DECEMBER 26, 2023

Of course, you have, and I’ll bet you didn’t like that surprise. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Be more transparent – Don’t hide important information in “fine print.” Have you ever been hit with a surprise fee?

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Customer Service Tips Guidelines Policies 155

ShepHyken

OCTOBER 24, 2023

The answer, of course, was the same guy who fixed everything around the office. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. By the end of the day, it was fixed. If I don’t do it, who will? Connect with Shep on LinkedIn.

Customer Service Training 139

Customer Service Training Video Course Customer Service 139

Dapresy

JULY 14, 2020

With his Data Visualization workshop just around the corner, we wanted to hear what participants can expect, but also take the opportunity to pick his brain on topics like data-driven decision making, industry hardships, and more. This has, of course, influenced the content and we are all looking forward to the premiere of this new format.

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Data Self Service Industry Technology 52

Kerry Bodine

JULY 11, 2017

Half an hour after the first round of introductions and ice breakers, our customer journey mapping workshop was in full swing. But the purpose of inviting customers to a co-creation workshop is not to reinforce our own assumptions about their experiences and expectations. It’s to challenge those assumptions.

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Customer Insights Customer Journeys Exercises Touchpoint 199

Experience Investigators by 360Connext

DECEMBER 15, 2023

Of course, each business is different, but consider a customer experience content calendar as a way to keep your employees focused on the why, the how, and the “what do I do about it?” And there’s a new CX Trends course available on LinkedIn Learning! This means communicating often and earnestly. Dive into dashboard details.

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Communication Tips Customer Journeys Customer Experience 304

ShepHyken

FEBRUARY 6, 2024

Of course, nobody wants to be bitten by a scorpion, either, but that’s not the full reason. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. The result was a three-hour delay in taking off. Connect with Shep on LinkedIn.

Communication 88

Communication Airlines Customer Service Training Leadership 88

ShepHyken

AUGUST 16, 2023

And whoever oversees scheduling must make sure the restaurant is appropriately staffed.  Of course, there is more than just hiring, training, and staffing, but the point is not to be so quick to blame the employee for a bad customer experience. Whoever is in charge of training must give the employee the skills needed to do the job.

Customer Service Training 118

Customer Service Training Training Leadership Course 118

Myra Golden

OCTOBER 20, 2021

People in my workshops ask, “What do I say when a customer threatens suicide?” I have a free De-escalation Mini-Course to help you and your team navigate challenging interactions. ” Customers in distress are stressful for customer support teams. Understand this. You’re not trained to handle people in crisis.

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Video Course Training Interaction 98

ShepHyken

MARCH 31, 2024

Of course, there’s more! Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. And when you combine it with meeting the customer’s service needs and expectations, you go to another level. According to the author, some companies have lost sight of that.

Customer Service 80

Customer Service Government B2B B2C 80

Experience Investigators by 360Connext

FEBRUARY 12, 2018

With options like webinars and online video courses, learners can go at their own pace. Video courses have come a long way, so I’m always tapping into at least one to make sure I’m keeping up. Video courses are getting REAL. You can find a course on that. I love the options we have now to learn on demand.

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Course Video Training e-support 173

Calabrio

JUNE 29, 2020

I ha ve title d this blog post “ Lucky Seven” but it is of course not luck that has us gaining this recognition for the seventh year running. In just two months, our focus on nurturing a human-centric workplace faced an entirely new challenge when we pivoted to a 100 percent work-from-home model due to COVID-19. .

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e-support Culture Innovation Employee Engagement 264

ShepHyken

JULY 11, 2023

It’s too bad about all that noise from the road construction.” The front desk employee practically cut me off and curtly stated, “It’s out of our control.” Of course, I knew it wasn’t the hotel’s fault. I responded, “I love this hotel. I didn’t blame them, but she was quick to point that out anyway. Connect with Shep on LinkedIn.

Hotels 118

Hotels Customer Service Training Course Communication 118

InMoment XI

APRIL 5, 2024

Of course, we recommend running this workshop with an expert in human behavior to make sure you have all your bases covered! Ask yourself who are you surveying, what kind of information are you looking for, and what might be some of the obstacles in the way of an accurate data set. Diversify Questions.

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Feedback How To Survey Exercises 260

CloudCherry

SEPTEMBER 23, 2019

Of course, we also had to ask our signature question. Specialties include in-depth experience evaluations, customer journey mapping, user experience analysis, and leading workshops and trainings. And- trust us- you’ll wanna take notes. Which company’s CX left a lasting impression on our honored guest? Request a demo.

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Customer Retention Customer Journeys How To Analysis 150

ShepHyken

APRIL 1, 2024

Of course, there’s more! Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. And when you combine it with meeting the customer’s service needs and expectations, you go to another level. According to the author, some companies have lost sight of that.

Customer Service 76

Customer Service Government B2B B2C 76

Myra Golden

SEPTEMBER 17, 2020

For more than 20 years, through my workshops, I’ve worked with customer service professionals like you who struggle with saying things to customers that they don’t want to hear. In my LinkedIn Learning course, How to Deliver Bad News, I share four keys for delivering bad news, whether over the phone, chat or in person.

How To 116

How To Call Center Course Measurement 116

One Millimeter Mindset

JUNE 11, 2020

You chart a course toward port, using the same tools and logic system you originally learned. Yet, their course brings them into the middle of the course you plotted to navigate to shore. You signal them to move, to change their course. Either change your course or run aground and destroy yourself.”.

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Course Industry Communication Tools 89

Michel Falcon Experience

JANUARY 16, 2020

.” This is something I’m going to be sharing within my keynotes and workshops in 2020! If so, my online course, Team Operating System , may be your solution. Click this link to book a call with me directly to learn if the course is right for you and your company.

Customer Service 78

Customer Service Employee Engagement Course Culture 78

Kerry Bodine

JANUARY 10, 2020

Of course, it won’t be possible to involve everyone at your organization at every step — but you can create buy-in and ensure future momentum by being strategic about who you involve at key stages. Because it doesn’t matter how many journey maps you have if you don’t use them. Bottom of the hourglass: Analysis & Socialization.

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Customer Journeys Sports How To Groups 177

Kustomer

MARCH 30, 2021

Kustomer University will house courses on platform navigation, configuration, and best practices. Experienced admins will enjoy our advanced courses and certifications launching later this year. Experienced admins will enjoy our advanced courses and certifications launching later this year.

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Training Roadmap Course CRM 98