Myra Golden

NOVEMBER 2, 2016

One of the skills we practice in my onsite customer service workshops is Empathy. Here are some of the exact phrases that I share in my training sessions for use in our role-plays – and in real life with customers. Learn more or try for free.

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Beyond Philosophy

JULY 6, 2023

Therefore, the government had shops charge customers for giving them plastic bags for their purchases. Nevertheless, the “taxing” of plastic bags reduced customers’ use by 85 percent. Of course, there was probably a combination of things happening here, too. It was a nominal fee of £0.05, around $0.08.

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Myra Golden

DECEMBER 17, 2018

You know the feeling – you probably get nervous, or you have to transfer a call to your supervisor because the customer won’t accept your word as final. Here are Three Simple (But Important) Things To Remember About Giving Bad News To Customers. How to say ‘no’ to a customer, and make your ‘no’ final.

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Myra Golden

AUGUST 19, 2019

In this week’s Strategic Block, I’m working my way through week eight of the twelve-week “Artist’s Way” course, while I explore a new coffee, “Oddly Correct.” –Attend a workshop. –Attend a workshop. –Attend a webinar. –Read a personal development book.

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Myra Golden

JANUARY 15, 2019

For two years I’ve partnered with LinkedIn Learning to create courses to help employees be more assured and skilled in their ability to handle demanding customers. Here are some fun behind the scenes photos from last week’s visit to film two new training courses. Oh, I love the water and the sun.

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Myra Golden

DECEMBER 9, 2019

For more help in how to talk to customers, check out: Customer Service Onsite Training Workshops – Fully Customized, Engaging, Fun Customer Service Training for your team. Customer Service eLearning – 10 courses to improve the way your employees talk to customers over the phone and email.

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Myra Golden

NOVEMBER 15, 2016

After watching a Steven Segal movie with my husband on a Friday night, Under Siege , where Segal practices Aikido, my husband suggested that I put together a training workshop where I would teach my employees how to handle difficult customers using the martial art Aikido. My first Verbal Aikido workshop was in 1999.

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Myra Golden

MARCH 19, 2017

I was sitting in my office listening to recorded calls from one of my clients, as I often do ahead of a customer experience workshop. On one call a customer said, “Hi Paul! Customer Service eLearning – 10 courses to improve the way your employees talk to customers over the phone and email.

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Myra Golden

NOVEMBER 14, 2017

In my all-new Telephone Skills e-learning course , I teach your employees how to put customers at ease and build rapport over the phone by acknowledging their customer’s concern, just like the lady at American did for me. By recognizing my concern, she made me feel like she understood me. This eLearning is super easy!

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How To Airlines Training Course 51

Myra Golden

FEBRUARY 12, 2018

If a customer senses you are defensive, rude, or unhelpful, it is natural for them to push back. In a live De-escalation workshop recently, I had my audience divide up into pairs. Make sure you don’t intentionally push a customer, because if you do, they’ll push back, and this makes things much harder for both of you.

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Myra Golden

MARCH 15, 2018

Let’s say that instead of reading this email, you’re a participant in one of my workshops. Linking the communication chain is just a matter of making a genuine acknowledgment of your customer’s concern. Always link the communication chain with acknowledgment, and you’ll leave your customers with a feeling of connection.

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Communication Video Course Examples 55

Myra Golden

MARCH 6, 2017

The night before a workshop I delivered last week in Charleston, SC I called the Mellow Mushroom for delivery. Your employees can add value to the customer experience by doing 3 things: Making personal connection, Acknowledging concern, and Empathy. I removed cheese and meat from my appetizer, salad and entree. (It

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Myra Golden

JANUARY 10, 2017

Choose an Administrator at your company and that person can add users to your account, assign courses and run progress reports with a couple clicks of the mouse! Walmart called Myra’s eLearning the “ the gold standard ” and John Hancock said , “ The first thing that struck us was how engaging each module was….you

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Training Customer Service Ecommerce Customer Care 40

Myra Golden

JANUARY 10, 2017

Choose an Administrator at your company and that person can add users to your account, assign courses and run progress reports with a couple clicks of the mouse! Walmart called Myra’s eLearning the “ the gold standard ” and John Hancock said , “ The first thing that struck us was how engaging each module was….you

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Training Customer Service Ecommerce Customer Care 40

Myra Golden

JULY 25, 2017

For more help with how to talk to customers, check out: Customer Service Onsite Training Workshops – Fully customized, engaging, fun customer service training for your team. Customer Service eLearning – 10 courses to improve the way your employees talk to customers over the phone and email.

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Customer Service Training Communication Training Video 56

Myra Golden

JULY 16, 2019

After I deliver a customized, engaging customer service workshop, I help my clients reinforce the main ideas. We’re not preparing six-course culinary brilliance. We’re just trying to measure the customer experience. Yes, I’m serious. Needlessly Long Quality Form.

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Myra Golden

NOVEMBER 15, 2016

After watching a Steven Segal movie with my husband on a Friday night, Under Siege , where Segal practices Aikido, my husband suggested that I put together a training workshop where I would teach my employees how to handle difficult customers using the martial art Aikido. My first Verbal Aikido workshop was in 1999.

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Call Center Training Video How To 40

Myra Golden

AUGUST 15, 2017

Of course, my teenagers still would have destroyed the pizza without paper goods. Improve your customer experience in a big way by anticipating needs customers don’t express. Think, if I was the customer, what would I want/need in this situation? Here’s an exercise I do in all of my customer service workshops.

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Hotels Company Exercises Travel 45

Myra Golden

MARCH 17, 2017

For more help in how to talk to customers, check out: Customer Service Onsite Training Workshops – Fully Customized, Engaging, Fun Customer Service Training for your team. Customer Service eLearning – 10 courses to improve the way your employees talk to customers over the phone and email.

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How To Banking Hotels Travel 58

Myra Golden

MARCH 18, 2020

I’ve neatly packaged my 3R De-escalation Method in a short 30-minute online course. 30-Minute De-escalation Online Class to Help Your Employees Get Angry Customers to Back Down, Even Customers Who Want a Supervisor – with Video Teaching, Simulations, Knowledge Checks, and Practice Interactions.

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Myra Golden

MAY 1, 2018

I’ll spend this afternoon, and much of this week developing a fully customized training class for this company. In two months, I’ll fly out to Montreal to facilitate the workshop. When I sit down to create a custom course for my clients, the first question I ask is, “What’s your biggest problem with customer interactions?”

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Myra Golden

OCTOBER 29, 2018

If you find it hard to get customers to accept your word as final and if too many of your customers just go over your head to talk to a supervisor who will tell the customer the exact same thing, you need to read this. I have for you five little tricks that I share in my onsite de-escalation workshops. Show regret.

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SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link].

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Michel Falcon Experience

APRIL 11, 2019

I spent two and a half, three years advising, speaking, hosting workshops, while I was still in Vancouver. ” Of course not. A lot of what you read out there is around customer experience design. Really focus on customer experiences. I might need a phone number that’s not my cell phone.”

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