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InMoment’s eNVy Awards and Buyer Expectation Study Shines Light on the Top Vehicle Models in 2022

InMoment XI

The New Vehicle Customer Study, eNVy Awards, recognize 2022 model year vehicles consumer rated on comfort, quality, performance, safety, and ownership cost.The study data is used by global automotive companies and automotive suppliers. Clair , our syndicated research lead.

Study 260
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Conduent CX Research Finds Strong CX Fundamentals Are Essential in the Consumer Relationship

CSM Magazine

The good news for Retail/e-Commerce brands is that 62% of their customers think their customer care needs and expectations are generally being met, versus 35% of consumers across all industries. email, chat, live, social, etc.)

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All such use shall be governed by the terms of this Agreement.

Wired and Dangerous

For large contracts and agreements, suppliers are required to sign a commitment letter acknowledging Governments minimum expectations and confirming that they will aspire to meet those expectations. A joint statement from the US and Afghan governments promised that without an Afghan peace deal, the US troop withdrawal would not be completed.

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Mixed methods research shaping the product roadmap at Afterpay

Qualtrics

The high levels at which consumers and employees are willing to try new brands, switch products and even change jobs are both one of the greatest challenges and opportunities facing businesses and governments today. Your roadmap to game-changing research.

Roadmap 26
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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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What industry leaders need to know about the NIST Cybersecurity Framework 2.0

West Monroe

updates address critical challenges in governance and supply chain The National Institute of Standards and Technology (NIST) made significant updates to its Cybersecurity Framework (CSF) on February 26, 2024. These changes, especially in governance and supply chain security, are big steps forward from the 2018 version. Why governance?

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Navigating the SMS Landscape: Compliance, Strategy, and Innovation

NobelBiz

With the shift from an unregulated space to one that is increasingly governed by rules, the importance of navigating this landscape with a knowledgeable partner becomes huge. This transition, though challenging, is seen as positive, indicating the channel’s value and the consumer’s desire for SMS engagement.