Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships.

Connections 94

Connections Chief Customer Officer Customer relationships Customer Relationship Management 94

CloudCherry

SEPTEMBER 19, 2018

Path analysis – creating hypothesized causal connections between sets of variables (e.g. product quality, customer service), and providing estimates of the significance and impact of those connections on the customer experience. Connecting Your CEM Goals to Financial Metrics.

ROI 256

ROI Financial CEM Metrics 256

GetFeedback

MARCH 28, 2019

GetFeedback seamlessly connects with Salesforce so you can easily manage your data and build an integrated feedback program.

Resources 150

Resources Feedback Connections Data 150

SurveyGizmo

OCTOBER 1, 2020

The Alchemer team have created these resources to support you and your people. Free Employee Connection Pulse Survey. To stay connected as a company, we created the Employee Connection Pulse Survey, which we field every week. This survey is free to our customers to help you stay connected with your people.

Resources 52

Resources Survey Connections System 52

SurveySensum

FEBRUARY 7, 2024

In a world flooded with information and shrinking attention spans, grabbing your audience’s attention requires more than just catchy intros—it demands building a deep emotional connection. Furthermore, those who forge emotional connections with a brand are three times more inclined to express positive sentiments about it.

Connections 52

Connections Social Media Survey Feedback 52

CloudCherry

SEPTEMBER 19, 2018

Path analysis – creating hypothesized causal connections between sets of variables (e.g. product quality, customer service), and providing estimates of the significance and impact of those connections on the customer experience. Connecting Your CEM Goals to Financial Metrics.

ROI 225

ROI Financial CEM Metrics 225

Centercode

JANUARY 26, 2023

We’re proud to announce the release if Centercode Connect 9.3. This release greatly improves our knowledge base functionality, and simplifies the arduous task of controlling user access to resources throughout your beta tests.

Connections 52

Connections Knowledge Base Resources 52

NICE inContact

AUGUST 8, 2019

The post Transform Citizen Connections with Cloud appeared first on NICE inContact Blog. Let’s look at a real-life example of a contact center that has grown overly complex resulting in a negative impact to citizen experience.

Connections 137

Connections Contact Center Government System 137

NICE inContact

AUGUST 8, 2019

The post Transform Citizen Connections with Cloud appeared first on NICE inContact Blog. Let’s look at a real-life example of a contact center that has grown overly complex resulting in a negative impact to citizen experience.

Connections 136

Connections Contact Center Government System 136

Gainsight

OCTOBER 17, 2023

Here’s the problem: Resources are few and far between. In other words, launching an academy in today’s climate won’t always come built on a foundation of resources, bandwidth, and budget. Here’s how to launch a digital customer academy without a ton of resources, bandwidth, and budget. Budgets are tighter than ever.

Resources 52

Resources How To Video Course 52

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. What is KMWorld Connect 2021? What is KMWorld Connect 2021? eGain CEO, Ashu Roy is one of the keynote speakers at KMWorld Connect 2021 and he is joined by Anne Shepherd of the Internal Revenue Service. Join us at KMWorld Connect 2021!

Connections 93

Connections Conference Innovation Customer Engagement 93

AWS Machine Learning

JULY 25, 2023

In this post, we demonstrate how to use JumpStart to deploy a Flan-T5 XXL model in a VPC with no internet connectivity. Solution overview As part of the solution, we cover the following steps: Set up a VPC with no internet connection. Choose File , New , and Terminal , then attempt to access an internet resource.

Connections 86

Connections Resources Financial Groups 86

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships.

Connections 62

Connections Chief Customer Officer Customer relationships Customer Relationship Management 62

Optimove

FEBRUARY 28, 2024

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Renowned expert whose research focuses on enterprise marketing technologies, including cross-channel campaign management, marketing resource management, and real-time interaction management, will address attendees of  Optimove Connect.

Conference 52

Conference Connections B2C Tips 52

Experience Investigators by 360Connext

MARCH 5, 2024

Why Employee Experience is Vital to Customer Experience Human resources (HR) and learning and development (L&D) teams are incredibly influential in the customer experience. They become champions of CX, too, by connecting day-to-day work to direct customer outcomes and integrating CX into the entire employee journey. in both areas.

Employee Experience 260

Employee Experience Customer Journeys Customer Experience Net Promoter Score 260

InMoment XI

OCTOBER 5, 2023

A lot of customer experiences hinge on your contact center’s effectiveness, which is why it’s important to ensure it’s a resource your customers find helpful, professional, and expedient. Check out this resource that outlines the 7 steps for implementing a closed loop system ! Follow up with employees, too! Not sure where to start?

Contact Center 486

Contact Center Self Service How To Call Center 486

West Monroe

JANUARY 29, 2024

Uninterrupted grid edge connectivity is essential for distribution utilities driving toward a future where efficient, secure, and reliable field area network (FAN) operation is not just preferable but required. Public carrier coverage limitations may not enable all critical devices to connect via the PVNO model.

Connections 52

Connections Roadmap Wireless Financial 52

Beyond Philosophy

AUGUST 19, 2021

However, the net knots represent all the other connected memories, and they are right there at the surface, too. We’ve said from the beginning that we want our podcast to be a resource for people. The post 6 Resources You Should Have for Customer Experience Moving Forward appeared first on CX Consulting.

Resources 104

Resources Customer Experience Customers Technology 104

Gainsight

JANUARY 6, 2023

We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. The Connection Between Product Experience and Net Revenue Retention. We have more information in our Resource Library. The common thread between these three approaches is the product experience.” It Depends.

Resources 52

Resources Roadmap eBook Analytics 52

Upstream Works

MAY 4, 2021

We enhance Amazon Connect to provide a unified desktop, seamless integrations and management simplicity. Keep up with seasonal spikes, customize the solution to suit in-office and remote agents, and compile all the resources your enterprise utilizes in one desktop. Learn more about Upstream Works for Amazon Connect.

Connections 78

Connections Engagement Contact Center Resources 78

Experience Investigators by 360Connext

OCTOBER 24, 2023

It’s a fantastic example of a business exhibiting its values and connecting with customers on a deeper level. Resources Mentioned: Learn more about CXI Flight School Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue?

Retail 270

Retail Connections Innovation Loyalty 270

NobelBiz

APRIL 19, 2021

As we entered the age of big data and made the shift from the call center to the contact center industry, resource management became one of the most important tactical business aspects. A solid connection should eliminate these fears altogether as the leading cloud technologies are far superior to any premise-build infrastructure.

Contact Center 52

Contact Center Resources Management Call Center 52

Customer Bliss

NOVEMBER 20, 2014

Customer growth and profitability metrics must be connected clearly to customer experience to gain executive and board support and to warrant the investment of people, time and financial resources. To make this case, spend the time to understand the different accounting methods throughout the company.

Connections 174

Connections Customer Experience Metrics Financial 174

Gainsight

APRIL 21, 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. Introduction to Behavioral Segmentation and How It Can Create Better Connections With Your Customers. Enterprise CS 201: Customer Success for Multi-Product Growth.

Resources 52

Resources Customer Success Chief Customer Officer eBook 52

Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. Connect with, and learn more about, Chris on his platforms: . RESOURCE RECOMMENDED .

Culture 98

Culture Connections Leadership Communication 98

One Millimeter Mindset

SEPTEMBER 15, 2021

Are you comfortably connecting strategic value dots across your organization? If you are really, really comfortable connecting those dots, you may not be providing the robust yet nimble business outcomes you target. When you become too comfortable in your professional role, you default to connecting strategic value dots linearly.

Connections 95

Connections Innovation Leadership Meeting 95

COPC

DECEMBER 17, 2021

The care needed when it comes to mental health in the workplace most often falls onto the backs of management and Human Resources (HR) divisions. While connecting with co-workers through Zoom and other online meeting applications is beneficial, online meeting fatigue and lack of in-person interaction can cause many hardships.

Resources 52

Resources Healthcare Culture Contact Center 52

Experience Investigators by 360Connext

JANUARY 30, 2024

Get ready to navigate the cutting-edge of customer experience (CX) with Jeannie Walters and special co-host Michelle Morris – Associate Director of CX Business Transformation at Verizon Connect. About Michelle Morris: Michelle Morris is the Associate Director of CX Transformation at Verizon Connect. Michelle holds 6 U.S.

Government 143

Government Customer Experience Professionals Contact Center Connections 143

Circular Edge

OCTOBER 30, 2020

One of the things I enjoy most about the JDE community is the incredible opportunity to connect with new & longtime customers, partners & friends while sharing innovative stories & experiences – whether that’s in-person or now virtually. Smart Help Staff Aug+ : Tap Into 160+ Resources As Needed.

Resources 52

Resources Self Service Case Study Innovation 52

SurveySensum

AUGUST 1, 2023

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. Shoppers now expect a consistent and connected experience, regardless of the channel they use to interact with a brand.

Retail 52

Retail Loyalty Connections Loyalty Programs 52

Wootric CX Blog

MARCH 23, 2020

Wootric is offering free employee pulse tools to help you stay connected to your teams. How satisfied are you with the resources you have to do your job at this time? Deepen connections and retain your team. Stay connected by sharing what you are hearing and how you are responding to requests and feedback. Let us help.

Resources 97

Resources Effort Score Survey Analytics 97

CSM Magazine

OCTOBER 24, 2023

Leaders brought all back-office resource planning to Calabrio Workforce Management, streamlining interactions across 1,400 skills and 3,500 agents. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching.

Connections 52

Connections Contact Center Analytics Innovation 52

Gainsight

NOVEMBER 20, 2019

Think of this guide as your black pepper—it will optimize the absorption of insights from the rest of the resources on this list. Pragmatic Institute’s resource library spans everything from articles, reports, ebooks, and webinars to keep product professionals up to date on the latest trends. all-resources. Product School.

Resources 80

Resources Management Conference Groups 80

Circular Edge

JUNE 17, 2020

to modernize their business from resource-intensive to streamlined, efficient & digital. upgrade was completed remotely and with limited availability of Alaska Railroad’s internal resources – making the project a tech-only upgrade. Connecting with new & longtime JDE friends over Zoom. I am happy to help!

Resources 52

Resources Case Study Study Conference 52

Beyond Philosophy

JANUARY 24, 2018

For several decades, corporations and employee consulting and research companies, have been focused on engagement, essentially the fit, alignment, and productivity of human resources in achieving company objectives. If companies are truly serious about optimizing CX, then more attention and resources must be devoted to EX.

Resources 100

Resources Company Consulting Employee Experience 100