AskNicely

AUGUST 17, 2018

Savvy CEOs understand that growth and employee engagement can be created by listening to customer feedback while following one guiding principle: Be customer obsessed. Obsession expressed through actioning customer feedback. It also means an internal culture shift toward paying attention to real-time customer feedback.

Competitive Advantage 150

Competitive Advantage Feedback Net Promoter Score NPS 150

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. Customer feedback will tell you what customers think and feel. Journeys & Journey Maps.

Customer Journeys 136

Customer Journeys Management Touchpoint Banking 136

Feedbackly

OCTOBER 20, 2022

With multi-channel survey distribution, visual survey customization, and offline data gathering, these platforms offer users a streamlined service to manage feedback collection. Feedbackly specializes in experience for high-volume retail and service and offers physical terminals to gather feedback in-store. Functionality. Scalability.

Feedback 75

Feedback Software Multi-Channel NPS 75

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. Customer feedback will tell you what customers think and feel. Journeys & Journey Maps.

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. Customer feedback will tell you what customers think and feel. Journeys & Journey Maps.

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

Hello Customer

MAY 7, 2020

Earlier this week we hosted a great webinar featuring our board member and early believer Rik Vera. As a company, if you want to reinvent yourself or experiment with new processes, involve your customers and ask for their feedback. In turbulent times, reply on short feedback loops. Build your Net Curiosity Score.

Feedback 75

Feedback Connections Measurement Survey 75

SurveySensum

FEBRUARY 28, 2024

Do you crave honest feedback in your employee surveys? They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. What is an Anonymous Feedback Tool? Or seeking higher response rates?

Tools 52

Tools Feedback Analysis Survey 52

Thematic

SEPTEMBER 12, 2021

Through comments in customer feedback surveys, social media conversations, call center dialogue, etc., Feedback analytics helps you transform all this text into meaningful themes and analyze the impact of these themes on your CX metrics. In this article, we’ll dive into how companies leverage customer feedback analytics.

Metrics 117

Metrics Analytics Feedback Effort Score 117

Lumoa

MARCH 8, 2023

Lumoa’s CEO and co-founder, Carlos del Corral, held a comprehensive webinar about the topic with Merete Medle, a highly esteemed CX practitioner with rich experience working for two of the biggest telcos in the Nordics. Here are the key takeaways from the webinar. Telcos should also go the extra mile in seeking qualitative feedback.

Industry 208

Industry Customer Centricity Telecommunications Feedback 208

Confirmit

APRIL 3, 2020

Register to the webinar for your region. Everyone has been trying to find new ways to stay connected, get work done, and manage their day-to-day lives in this challenging time. For organizations to continue operating effectively and to ensure employees feel supported, prioritizing feedback is paramount.

Connections 52

Connections Feedback Tools Measurement 52

SurveySensum

FEBRUARY 14, 2024

Through Employee Feedback , of course! Now, you’re probably wondering, “But how do I effectively gather and utilize this feedback?” ” — That’s where the right employee feedback tool comes into play. You’re looking for the best employee experience tools to gather this priceless feedback.

Tools 52

Tools Feedback Analysis Survey 52

Confirmit

APRIL 8, 2020

Everyone has been trying to find new ways to stay connected, get work done, and manage their day-to-day lives in this challenging time. For organizations to continue operating effectively and to ensure employees feel supported, prioritizing feedback is paramount. Voice of the Employee Featured Webinars. Watch Video.

Connections 52

Connections Video Feedback Tools 52

Experience Investigators by 360Connext

JULY 14, 2020

In March of 2020, as Covid-19 first began disrupting the way we live and work, my team and I decided to put together a live webinar, called What Can CX Leaders Expect? As I write this in July of 2020, we’ve now run about 15 weekly webinars, and they show no signs of stopping. Customer Experience Questions require a CX Community.

Customer Experience 143

Customer Experience Customer Journeys Customer Centricity Culture 143

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. This all owed customers to passively give direct feedback and Untappd to collect the needed information for customer segmentation. It’s a new avenue for their customers to stay engaged and connected to their local community.

Customer relationships 72

Customer relationships Leadership Customer Success Communication 72

Centercode

DECEMBER 5, 2019

That’s why so many CV professionals end up sending all their results to all of their stakeholders — leaving many of those stakeholders swimming in a sea of too much feedback. I’m sorry, too much feedback? Tools like the Centercode Platform track feedback popularity automatically. Organize and prioritize your data.

Feedback 59

Feedback Insurance Report Customer Insights 59

Clarivate

MARCH 30, 2023

Ask for feedback. The post Three timesaving ways for research offices to connect faculty with funding opportunities appeared first on Clarivate. Finally, measure the results of communication efforts and share successes with university leaders: Use Google Analytics or social media platform analytics to measure impact.

Connections 52

Connections Social Media Case Study Communication 52

Hello Customer

JUNE 30, 2022

So, why should your customer feedback process not be seamless and unified? You can integrate the Hello Customer platform with any of your existing systems, to combine customer feedback with other customer data, or trigger surveys automatically after an interaction. Why should you integrate your systems with Hello Customer?

Feedback 52

Feedback CRM Effort Score Multi-Channel 52

Hello Customer

JUNE 30, 2022

So, why should your customer feedback process not be seamless and unified? You can integrate the Hello Customer platform with any of your existing systems, to combine customer feedback with other customer data, or trigger surveys automatically after an interaction. Why should you integrate your systems with Hello Customer?

Feedback 52

Feedback CRM Effort Score Multi-Channel 52

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

Feedbackly

MARCH 14, 2024

Let’s take a look at how AI can be used to enhance CX and build better connections with customers! If you wish to learn more about CX personalization, then at this webinar , we looked more into the details of this topic. Responding to critical feedback at the right time is vital to win the trust of your customers.

Customer Experience 52

Customer Experience Engagement Chatbots Analysis 52

Education Services Group

MAY 25, 2022

We asked him to join us for this month’s webinar to discuss exactly how to do that. . So, for learning and enablement, for support, for just knowledge sharing through a knowledge base, through peer-to-peer connections. Watch the recording of this webinar to catch up on the full conversation! Q&A Recap.

Chief Customer Officer 52

Chief Customer Officer Multi-Channel Knowledge Base Engagement 52

InMoment XI

OCTOBER 24, 2023

These analytics tools delve deep, illuminating the nuances of every conversation, every piece of customer feedback , and every touchpoint. Imagine a world where every piece of customer data, every interaction, and every feedback converges, creating a tapestry of insights. Why Are Contact Center Analytics Essential?

Contact Center 260

Contact Center Analytics Multi-Channel Effort Score 260

GetFeedback

JULY 19, 2019

These are the leaders who understand that customer feedback is the top driver of successful customer experience strategies. Will VoC feedback help you live up to your customer experience mission and brand promise? How will you act on your VoC feedback on an ongoing basis? Create your VoC feedback mosaic.

Customer Journeys 230

Customer Journeys Effort Score Net Promoter Score How To 230

Feedbackly

APRIL 4, 2024

So, forging powerful emotional connections with your brand will reward you with a loyal client base and sustainable profitability. Access the webinar replay here >> The post A Take On The Physiological Effect of Emotions and How It Influences Behavior appeared first on Feedbackly.

Measurement 52

Measurement Brands Tips Feedback 52

Feedbackly

APRIL 18, 2024

Above all, they feel emotionally connected and loyal to the brand. Customers prefer brands that offer prompt assistance, deliver a consistent experience, and listen to their feedback, and employees are responsible for managing all these tasks. You can access the webinar replay here (direct access, not gated).

Employee Experience 52

Employee Experience Customer Experience Financial Case Study 52

Clarivate

JUNE 4, 2024

Within Horizon Navigator, each topic is labeled with a research theme assigned by generative AI, offers an interactive visualization that shows how papers are connected, and includes an overview where users can explore which authors and institutions have contributed. Register for our webinar to learn more about Research Horizon Navigator.

Government 64

Government Analytics Analysis Conference 64

Lumoa

APRIL 21, 2022

It was the most “liked” question during our recent webinar – “Using Insights to Hear Your Customers, Engage Your Employees, and Improve Your Profits”. However, there is some really positive news coming out of the webinar I mentioned before. But most significantly, you are able to connect your Customer Story to your Money Story.

How To 208

How To Self Service Banking Customer Satisfaction 208

GetFeedback

JULY 19, 2019

Use that test as an opportunity to see how many surveys were filled out, to understand the quality of the feedback being received, etc. Passenger feedback from a Philadelphia-based airport alerted JetBlue to dissatisfaction. The webinar covered: Why VoC is a critical pillar in a strong CX strategy. Let me explain. .

ROI 309

ROI How To Touchpoint Hotels 309

CSM Magazine

AUGUST 4, 2023

By offering exclusive rewards to loyal customers and promptly responding to their feedback, the coffee shop not only encourages repeat purchases but also fosters a sense of loyalty among its patrons. This targeted approach resonates with each customer segment, fostering stronger connections and higher levels of engagement.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Comm100

JANUARY 17, 2024

NLP chatbots can also be connected to core systems, allowing them to process payments, check inventory, update data, and much more. Step 3 – Continuous improvement: Stay informed: Keep up with the latest in AI and customer service technology through webinars, industry blogs, and community engagement.

Customer Service 199

Customer Service Chatbots Technology Interaction 199

Lumoa

FEBRUARY 14, 2024

The Salesforce State of the Connected Customer Report found that 88% of buyers say their experience is as important to them as a company’s products or services. Watch the webinar replay of Redesigning CX programs: Enhancing the Way We Listen, Analyze, and Engage with Customers to learn more. But CX very rarely deals in absolutes.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

Experience Investigators by 360Connext

DECEMBER 31, 2014

Also beginning in January, 360Connext is offering monthly webinars on topics you’ve asked us about. Are there topics you’d like us to cover in webinars or guests you’d like us to invite on the podcast? We want to hear your feedback and deliver what you’re seeking, so don’t be shy! Get Schooled.

Entertainment 247

Entertainment Leadership Social Media B2B 247

SurveySensum

JANUARY 26, 2024

Through insightful analysis, practical tips, and real-world examples, we aim to equip businesses with the knowledge needed to navigate and enhance their customers’ journey, leveraging the power of a robust customer feedback tool. Utilize storytelling to create an emotional connection with your audience.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

CSM Magazine

JANUARY 23, 2023

The figure comes from research undertaken by business process outsourcing firm Sigma Connected , and digital collections and recoveries experts Arum, with the partnership surveying 50 UK companies about their use of human interaction and digital channels when engaging with customers. Click here to view the webinar!

Interaction 52

Interaction Multi-Channel Study Connections 52

CSM Magazine

MAY 10, 2024

Customer Feedback Loop Incorporate regular feedback mechanisms at various touchpoints to gauge customer satisfaction early on. Taking customer feedback seriously and making adjustments not only upgrades the experience but also tells your audience you’re paying attention – turning casual users into loyal fans.

How To 52

How To Social Media Analytics Touchpoint 52

SurveyGizmo

FEBRUARY 24, 2022

Alchemer’s highly flexible enterprise feedback platform helps Amdocs drive actionable insights from all customers in over 50 countries and across multiple communications channels. In 2021, Amdocs collected feedback from 1,669 respondents, which resulted in over 60 account improvement plans to truly take action on the feedback.

Innovation 52

Innovation Feedback B2B Software 52

Vonage

JANUARY 30, 2019

It’s my favourite webinar of the year – our most popular and great fun! Jonty Pearce, editor of callcentrehelper.com pointed out that the annual webinar, which this post is based on, has a pretty good track record. For instance, what about inventing a non IVR way of connecting customers to the best resource?

Omni-Channel 228

Omni-Channel Self Service Innovation Technology 228