ChurnZero

MARCH 28, 2023

One key to keeping customers is keeping them engaged. What is customer engagement? Customer engagement is the sum of all interactions between a customer and a company. For example, a customer with a software license utilization of 90% or more suggests that company-wide engagement is solid.

Customer Engagement 52

Customer Engagement Engagement Company Strategy 52

West Monroe

DECEMBER 1, 2021

In this recorded webinar, learn how to leverage industry technology built on the Salesforce platform to improve customer engagement.

Connections 52

Connections Customer Experience Customer Engagement Customers 52

Totango

SEPTEMBER 22, 2020

By fueling all of the above strategies with accurate and timely customer information, you can turn customer engagement, renewal , and growth into practical, repeatable, and achievable goals. The first step in building strong customer engagement is understanding the current customer experience.

Customer Engagement 95

Customer Engagement Engagement Strategy Effort Score 95

CSM Magazine

MARCH 18, 2021

Reuters Events have announced their next free CX & Engagement webinar: ‘The Importance of Mobile Messaging to Drive Action in the Digital Age’ featuring insights from TGI Fridays & Upland. Action: Building meaningful connections with your digital audience to drive positive outcomes. I hope you can join us!

CRM 52

CRM Customer Retention Engagement Strategy 52

Think Customers

FEBRUARY 13, 2024

Twelve months of toe-dipping and healthy scrutiny provided the launchpad to make some real moves with AI in the contact center, according to two customer experience experts on a recent webinar. 2024 is going to be a year of action,” said Cerise, who also serves as global head of RevGen , TTEC Engage.

Contact Center 52

Contact Center Analytics Healthcare Trends 52

SurveySparrow

JANUARY 7, 2021

Whatever situation your customer faced, the value of providing a great customer experience hasn’t changed a bit for businesses. In fact, brands started to put more attention on improving their customer engagement. Customer Engagement in Pre-Covid World. So, what’s the wait?

Customer Engagement 52

Customer Engagement Engagement Chatbots Effort Score 52

West Monroe

DECEMBER 1, 2021

In this webinar, learn how to leverage industry technology built on the Salesforce platform to improve customer engagement.

Connections 52

Connections Customer Experience Customer Engagement Industry 52

Bizagi

FEBRUARY 11, 2019

In a time when everyone wants, and expects, immediate answers to their questions, the pressure is on for businesses when it comes to customer engagement. Gartner predicts that by 2020 as much as 85% of all customer interactions will be handled and managed without humans. Automation benefits both customers and the business.

Customer Engagement 45

Customer Engagement Engagement Chatbots Customers 45

ProProfs Chat

DECEMBER 28, 2020

With the kind of features available, it’s becoming easier for companies to also use live chat for customer engagement on their websites. It can help to capture your visitor’s attention and engage them in a conversation where you get to understand their intent as a buyer and what steps they plan to take next. Let’s dive in.

Customer Engagement 52

Customer Engagement Engagement How To Chatbots 52

Alliance by IFS

JANUARY 30, 2017

Mobile technology has become a part of the everyday lives of most customers, which has created a massive shift in customer expectations when it comes to service. Because your customers have experienced the benefits of mobility, they expect your service technicians to have access to the same level of connectivity.

Connections 50

Connections Competitive Advantage Wireless Return on Investment 50

Education Services Group

MAY 25, 2022

Having co-founded the massively popular CS community, Gain Grow Retain, and as Higher Logic’s Chief Customer Officer, Jay Nathan has a wealth of knowledge about Customer Communities and how to successfully launch (or revamp) them. We asked him to join us for this month’s webinar to discuss exactly how to do that. .

Chief Customer Officer 52

Chief Customer Officer Multi-Channel Knowledge Base Engagement 52

Experience Investigators by 360Connext

DECEMBER 31, 2014

Also beginning in January, 360Connext is offering monthly webinars on topics you’ve asked us about. Our first one, Social Customer Care, is a topic I’ve presented about for organizations like the Word of Mouth Marketing Association and the Online Marketing Institute. Sign up and leave your competitors in the dust!

Entertainment 247

Entertainment Leadership Social Media B2B 247

RapportBoost

NOVEMBER 25, 2018

– Event, sponsored by Talkdesk, to cover top priorities for contact centers on how to connect with customers, prospects via their preferred channels – San Diego, CA. The event, sponsored by Talkdesk , will discuss the top priorities for contact centers in connecting with customers and prospects via their preferred channels.

Contact Center 40

Contact Center Innovation Average Handle Time Case Study 40

Lumoa

APRIL 21, 2022

When I started thinking about writing a piece on transforming customer support, this question immediately came to mind. It was the most “liked” question during our recent webinar – “Using Insights to Hear Your Customers, Engage Your Employees, and Improve Your Profits”. You have to remember this phrase.

How To 208

How To Self Service Banking Customer Satisfaction 208

Comm100

JULY 6, 2021

Compare this conversational style with a static webform that you’d traditionally collect leads with, and you recognize just how much more engaging a task bot is. The more engaging, the more likely the prospect will provide their information and convert into a lead. Increase engagement with 24/7 support.

Chatbots 251

Chatbots Sales eBook Resources 251

Vonage

MARCH 26, 2018

The estimated price tag of losing customers due to poor service has reached $1.6 according to Accenture’s Digital Disconnect in Customer Engagement report. Providing a seamless omni-channel service that makes sense for your customer base is essential. For more insights from the webinar, you can watch it on demand here.

Omni-Channel 228

Omni-Channel Trends Customer Service Contact Center 228

Comm100

JULY 5, 2022

As organizations look to expand their digital customer engagement offering, chatbots are becoming more and more commonplace. Compared to traditional support, chatbots deliver faster, more available support, all while cutting costs and retaining high customer satisfaction (CSAT).

Chatbots 197

Chatbots How To eBook Resources 197

PK

OCTOBER 28, 2021

The post Future of loyalty: Creating connected membership with APIs appeared first on PK. PK is ranked as a leader in the Forrester Wave™: Loyalty Service Providers, Q3 2021 and is the #1 Apigee Partner in North America for both 2019 and 2020. Join […].

Connections 40

Connections Loyalty Customer Engagement Engagement 40

Experience Investigators by 360Connext

JANUARY 23, 2015

We get asked a lot about how to help customers in the 24/7 always-connected world we live in. Customers turn to social media to get questions answered quickly, report issues about products, praise great service and much more. Please join us as we kick off our new webinar series this month. What about you? It''s FREE!

Customer Care 110

Customer Care Social Media Marketing Conference 110

CSM Magazine

FEBRUARY 26, 2019

The goal is to ensure every customer interaction is optimised, personalised and, above all, delightful with all channels drawing on the same knowledge base and customer profiles. This means: making each interaction painless and productive for both the customer and the advisor. Proactive Support. About the Author.

Omni-Channel 63

Omni-Channel Engagement Multi-Channel Customer Engagement 63

Lithium

JULY 5, 2023

However, once re-authenticated, Pinterest accounts will connect to an API providing new metrics like impressions , clicks and video views as well as proper categorization of video and multi-photo content. Webinars & Events Some event areas are limited to Khoros customers only.

Video 52

Video Trends Analytics Report 52

Vonage

JANUARY 30, 2019

It’s my favourite webinar of the year – our most popular and great fun! Jonty Pearce, editor of callcentrehelper.com pointed out that the annual webinar, which this post is based on, has a pretty good track record. For instance, what about inventing a non IVR way of connecting customers to the best resource?

Omni-Channel 228

Omni-Channel Self Service Innovation Technology 228

NICE inContact

AUGUST 13, 2019

Without a digital customer service strategy, your customer is on the receiving end of a busy signal, or a phone left off the hook. And with so many options available, your customer will go elsewhere if it’s tough to connect with you digitally. You’re at risk of gaining a reputation for poor service and losing customers.

Contact Center 136

Contact Center Customer Service Omni-Channel Innovation 136

ECXO

APRIL 21, 2023

link] For more practical events follow the ECXO.org [link] This webinar will discuss the following points and will answer your questions that you can post upfront below on our Linkedin main event page. Kevin Scanlon, Head of Global Customer Engagement Marketing at SAS. Ensure your place by registering now. Who are our panelists?

B2B 52

B2B Engagement B2C Customer Experience 52

Lithium

JULY 7, 2021

We are proud to announce Khoros has launched two new podcasts: CX Confessions: The Customer Experience Show , a thought leadership podcast on CX featuring C-suite executives, and Titans of Customer Engagement , a podcast highlighting tactical, digital engagement best practices and strategies with Khoros customers.

Roadmap 52

Roadmap Leadership Metrics Analytics 52

Lithium

OCTOBER 5, 2021

Have you heard about our Customer Podcast? Check out the latest Titans of Customer Engagement podcast featuring Epic Titan, Tune in today for strategic conversations about creating the world’s greatest customer experiences. 3 Things we learned at Khoros Engage 2021. Webinars & Events. Apple Podcasts.

Chatbots 52

Chatbots Knowledge Base Contact Center Video 52

TechSee

JUNE 16, 2022

Jim has been instrumental in setting up services for the customers needing quick and apt solutions for their daily customer experience needs. His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

eGain Blogs

OCTOBER 19, 2021

Gartner and Forrester consistently rate our solution #1 in knowledge-powered customer engagement. In eGain 21, we’ve organized our customer engagement solution into three logical hubs: Conversation Hub to connect , Knowledge Hub to better solve , and. Analytics Hub to better optimize customer engagement.

Self Service 52

Self Service Contact Center Analytics Call Center 52

SurveySensum

JANUARY 26, 2024

Utilize storytelling to create an emotional connection with your audience. Address common concerns and provide solutions through blog posts, FAQs, and webinars. Educational Resources : Provides webinars, case studies, and tutorials to help customers deepen their understanding of your product.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

Lithium

MAY 2, 2023

Webinars & Events Some event areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right), and type Customer Access. Check out this webinar and improve your reporting tools, capabilities, and knowledge to inform data-driven decisions.

Entertainment 52

Entertainment Social Media Analytics Brands 52

Vonage

OCTOBER 22, 2015

We’ve compiled the opinions of John Goodman, a leading customer experience researcher and author of Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service , who shared his findings in our webinar, ‘ Customer Experience 3.0: Ten Critical Technologies to Transform Customer Engagement ’.

Technology 120

Technology Customer Service Gamification Wireless 120

Kustomer

JULY 23, 2019

Unfortunately, many tactics that once served an organization well in engendering a customer-first culture simply fail to keep up with the enormous increase in both customer data, and use of connected devices. In fact, 31% of millennial customers looking for help reach out to a company via Twitter.

Connections 45

Connections Self Service Customer Experience Data 45

Totango

AUGUST 5, 2020

Customer engagement, while always a vital piece of the puzzle of success, has never been more important than it has become since the pandemic. This alone should be reason enough to take a second look at your digital engagement efforts. Why You Need a Good Customer Engagement Strategy.

Engagement 103

Engagement How To Telecommunications Customer Centricity 103

Lithium

AUGUST 3, 2021

Webinars & Events Some event areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com, and we’ll help. Upcoming Webinars. Advanced Marketing product webinars Watch now. Advanced Care product webinars Watch now. Communities.

Roadmap 52

Roadmap Metrics Government Tips 52

ClientSuccess

DECEMBER 19, 2022

Having a training & education playbook can help ensure that CSMs are prepared and equipped to give customers the information they need to get the most out of their products. Playbooks can save time and help CSMs provide customers with the best experience possible. eBook: CSM from the Trenches: Implementing Customer Success.

eBook 72

eBook Resources Customer Success Training 72

Lithium

FEBRUARY 7, 2023

Hospitality Brands: Facing the Pressure with Digital Solutions + NEW AUDIBLE VERSION - It’s clear that travel brands need to expand their reach into new channels and customer engagement methods, but what might be the best path to accomplish this? In this webinar, we’ll show you how to simplify and streamline brand protection.

Self Service 52

Self Service Social Media Hospitality Omni-Channel 52

Experience Investigators by 360Connext

DECEMBER 17, 2014

Invite a customer into your board meetings. Map the customer journey. (Or connect with us and leave it to the pros!). Micromap a customer task and outcome. Bookmark this blog and subscribe to the Crack The Customer Code podcast ! If the CEO hears about a problem, it’s more likely to get fixed!

Customer Journeys 306

Customer Journeys Customer Experience eBook Employee Engagement 306