SurveySparrow

DECEMBER 6, 2021

It is wise for human resource professionals to attend HR conferences. In this article, we are going to look at 20 of the best HR conferences in 2021, both virtual and in-person conferences. It is a special Human Resource conference for those who are in the talent acquisition space. SHRM21 Annual Conference & Expo.

Conference 98

Conference Employee Engagement Leadership Trends 98

Russel Lolacher

MARCH 2, 2021

In BC, I’m the public service director responsible for the government social media customer care for our ministry, but my dad still doesn’t understand what I do. I’m the Director of Web and Social Media Services for the Ministry of Transportation and Infrastructure in the BC Public Service. Thanks, Dad.

Social Media 52

Social Media Government Customer Care Transportation 52

Daniel Group

NOVEMBER 30, 2022

– The Daniel Group 2022 Client Conference. Our annual conference theme, Dollars & Sense, suggests the two primary foci of our conference: 1.) Then, over the coming months, we will present more in-depth discussions of the significant conference components to help you improve your CX program. Who was there?

Conference 98

Conference Groups NPS Net Promoter Score 98

CX Accelerator

OCTOBER 25, 2018

Summarized below are a few of the most popular trends coming out of the conference… Most of us are not ready for AI. A poll of the conference audience showed a great deal of inconsistently, with many rolling it up as part of Customer Service. Find out more about Frost and Sullivan CCW Conference HERE and I hope to see you in 2019!

Conference 140

Conference Customer Journeys Net Promoter Score NPS 140

ShepHyken

MARCH 31, 2018

Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Social Proof.

Social Media 86

Social Media Self Service Customer Service Marketing 86

InMoment XI

NOVEMBER 9, 2012

The Market Research Event has always been one of the best conferences of its type, but this year promises to be the most exciting yet. I have been attending The Market Research Event for at least 10 years, and have had the privilege of presenting research findings and points-of-view during most of those years. View Article.

Social Media 200

Social Media Marketing Conference 200

InMoment XI

NOVEMBER 9, 2012

The Market Research Event has always been one of the best conferences of its type, but this year promises to be the most exciting yet. I have been attending The Market Research Event for at least 10 years, and have had the privilege of presenting research findings and points-of-view during most of those years. View Article

Social Media 200

Social Media Marketing Conference 200

InMoment XI

NOVEMBER 9, 2012

The Market Research Event has always been one of the best conferences of its type, but this year promises to be the most exciting yet. I have been attending The Market Research Event for at least 10 years, and have had the privilege of presenting research findings and points-of-view during most of those years. View Article

Social Media 200

Social Media Marketing Conference 200

Bill Quiseng

DECEMBER 14, 2015

But today’s customers are expecting service on-line and on the social media channels that they use. One of the great benefits of social media is connecting with people who we would otherwise not meet. Are you a business owner or entrepreneur looking to use social media for customer service?

Social Media 84

Social Media Customer Service How To Customers 84

Oracle

APRIL 13, 2021

Remember in-person conferences? Like so many things that suddenly came to a stop during the pandemic, most in-person conferences are on temporary hiatus. Virtual conferences offer us a safe way to gather, learn from one another, and make professional connections from the comfort of our homes.

Conference 52

Conference Tips Social Media Video 52

Lithium

JULY 13, 2022

Customer data is everywhere – phone calls to the contact center, tweets, and posts on social media, customer transaction history, and a brand's online community. Leverage social media marketing. Forrester noticed that the brands with the best social media marketing cited the highest Customer Experience score.

Conference 52

Conference Self Service Social Media Contact Center 52

WorkOutLoud

FEBRUARY 15, 2018

Your social media team works hard. These are just a handful of the channels that keep your social team busy. This article is going to discuss 3 ways the addition of a private, online customer community can help boost your brand, provide some focus for your social team, and make life easier for your customers.

Social Media 40

Social Media Strategy Conference B2C 40

BirdEye

JANUARY 19, 2023

Social listening and social monitoring are often used interchangeably, but there are some big differences between the two. By understanding these differences, companies can create highly effective marketing strategies and gain a better understanding of their social media presence.

Social Media 98

Social Media Analysis Trends Brands 98

Oracle

JULY 19, 2019

Are you bound for a customer experience conference this year? No matter which “hat” you’re wearing at your next event, we wondered, what’s a good strategy for making the most of a CX conference? Looking for your next CX conference? Visit our 2019 – 2020 Customer Experience Conference and Events calendar.

Conference 64

Conference Tips Customer Experience Meeting 64

BirdEye

NOVEMBER 21, 2023

Marketing for interior designers involves online marketing strategies like social media marketing, networking, and targeted advertising, and offline approaches like networking and attending events. 5 SEO tips for interior designers to enhance online visibility How to leverage social media for interior design marketing?

Marketing 111

Marketing Social Media Advertising Tips 111

ijgolding

JANUARY 22, 2018

In our modern business landscape, especially with the ever-growing presence of social media in our daily lives, providing consistent positive customer experiences has become critical to maintaining a favourable brand reputation. Send company personnel to a customer experience conference.

Customer Experience 191

Customer Experience Social Media Abandon Rate Conference 191

BirdEye

MARCH 17, 2023

Social listening is an essential tool for businesses looking to stay ahead of the competition and gain a better understanding of their customers and prospects. By monitoring conversations on social media, companies can identify opportunities to engage with potential customers and get real-time feedback about their products or services.

Tips 98

Tips Social Media How To Analysis 98

CX Accelerator

MAY 25, 2022

This may be self-service, in-person, phone, email, chat, social media or text message. She is known for her thought leadership, speaking about CS, CX and self-care for contact center agents at business conferences such as Zendesk Relate and ICMI Expo. You may use some or all of them. Back to CX Accelerator Blog

Self Service 316

Self Service Social Media Knowledge Base Contact Center 316

Calabrio

MAY 6, 2019

The ICMI Contact Center Expo is a great conference to submerge yourself in meaningful content; learn how to take back to your workforce, listen to expert speakers and network with the industry’s leading-edge vendors. Follow @Calabrio on social media for the latest updates on coverage from #CCExpo. Lauderdale, FL. Let’s meet!

Contact Center 193

Contact Center Social Media Conference Analytics 193

Lumoa

AUGUST 23, 2021

New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention. Nothing drove this realization home harder than providing services during the incredibly difficult year of 2020 (and beyond!). What does that mean?

Customer Experience 236

Customer Experience Social Media Video Analytics 236

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). This year, Calabrio is focusing sessions on the Connected Workforce and for the second year in a row, C3 is being held as a virtual event.

Conference 52

Conference Analytics Net Promoter Score Average Handle Time 52

ModSquad

JANUARY 10, 2023

That’s why we reinvented outsourced services like customer support and community management, content moderation and social media. Clients and partners, don’t hesitate to give Rich a shout online or hit him up for a drink at the next conference. Delivering the highest quality CX services is a hallmark of our work.

Social Media 98

Social Media Conference Culture Trends 98

BirdEye

OCTOBER 3, 2023

During our digital conference, Birdeye View, our VP of Product Marketing, Rebecca Colwell, sat down with Baer to discuss strategies for constructively handling negative customer feedback. Online/public complainers: Vent on public forums like review sites or social media. Tend to be older and expect a direct response.

Customer Experience 105

Customer Experience Social Media Feedback Loyalty 105

One Millimeter Mindset

SEPTEMBER 11, 2018

My friend and colleague, Anthony Iannarino, recently posted an excellent article about the alarming trend on social media – especially LinkedIn – of connecting. In spite of our having no prior professional or social relationship. And possibly connect on social media platforms, as well. Something I do.

Communication 167

Communication Social Media B2B Conference 167

Lithium

MARCH 5, 2024

Khoros product leads will then take your questions in a dedicated Q&A session on the latest Khoros innovations across our Community, Care, and Marketing products that power our Brand Communities, Social Media Management, and Digital Service solutions. A distributed business model helps AAA serve its customers wherever.

Social Media 52

Social Media Self Service Roadmap Insurance 52

Experience Investigators by 360Connext

MARCH 1, 2017

This will be my tenth journey to Austin for the South By Southwest Interactive Conference (SXSW) in March. It’s a crazy few days of social media, digital marketing, internet rock stars and barbecue.

Conference 110

Conference Social Media How To Consulting 110

BirdEye

MAY 3, 2023

Common examples of B2B marketing channels are Search Engine Optimization (SEO), Pay-Per-Click (PPC) advertising, content marketing, B2B online communities and select social media platforms, email marketing, and webinars. Run a paid social media ad asking for more likes and shares. Enter the world of SEO.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

ShepHyken

FEBRUARY 12, 2024

Jenkins (Social Media Examiner) Want to deliver extraordinary customer care that leads to client retention? My Comment: This article is from Social Media Examiner, which puts on the Social Media Marketing World conference in San Diego, CA (Feb 18-20, 2024).

Self Service 65

Self Service Customer Service Social Media Ecommerce 65

Beyond Philosophy

DECEMBER 14, 2023

Customers talk about you on social media. Look at what your customers say about you on social media, as well as the types of conversations that are happening about you. Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Click here.

Loyalty 89

Loyalty Rewards Programs Loyalty Programs Airlines 89

CSM Magazine

AUGUST 22, 2023

Whether it’s through blog posts, how-to guides, videos, or social media posts, share your knowledge generously. Harnessing the Power of Social Media In the age of social networking, having a strong online presence is non-negotiable. Offering Special Promotions Everyone loves a good deal.

Industry 52

Industry Social Media Advertising How To 52

CX Workout - Ideas Blog

MAY 10, 2016

The Service Profit Chain Institute Workout was delighted to launch its new SaaS platform, CX Workout , at the CX Fusion conference in Las Vegas, April 25-27, 2016. The first full day of the CX Fusion conference had a great start with several keynote speakers. Social Media. Carine Clark. President and CEO, MaritzCX.

Conference 40

Conference Omni-Channel Effort Score Customer Journeys 40

BirdEye

OCTOBER 11, 2023

The advent of AI can help businesses route tasks like responding to reviews, social media post generation, and survey responses to AI. Vandana: Yeah, it creates a lot of positive noise on social media and other channels. For example, AI can help write a response to a review and quickly create a social media post.

Sales 111

Sales Social Media Customers Multi-Channel 111

ShepHyken

APRIL 1, 2022

Customers use multiple digital channels like email, SMS, social media, smart apps, and more. Word of mouth spread like wildfire through digital platforms like social media and review websites, especially when people started using them more than ever before. . Virtual Conferences.

Trends 78

Trends Social Media Conference Exceptional Customer Service 78

Beyond Philosophy

FEBRUARY 15, 2024

Like your employees who pick up on words and phrases intuitively, AI will hear signals in customers’ communications, their comments on social media, the number of times they call the call center, the type of call it is, and other details. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference.

Connections 89

Connections Loyalty Brands How To 89

Russel Lolacher

MARCH 8, 2020

I was at a conference not too long ago, where they had made some whimsical posters, highlighting possible frustrations of their business-focused audience. 2) Millennials Expect You to Engage with them on Social Media. That’s in comparison to 69% of GenXers using social with a 29% preference of engagement.

Customer Care 80

Customer Care Social Media Comparison Groups 80

ijgolding

AUGUST 12, 2014

I first met Martin at a customer service conference in 2009 – his knowledge, passion and expertise is infectious – his collaboration with Carolyn has produced a resource that is a ‘must-read’ in my opinion. As a Customer Experience Specialist, I am constantly looking to refresh my knowledge and expertise.

Social Media 230

Social Media Customer Service Customer Experience Roadmap 230

Customer Bliss

OCTOBER 30, 2018

Social media feedback from every type of customer group cites how much the person understood who they were or if they got them. Instead, her behavior was talked about at a conference, in this book, and likely across a lot of social media. It is a condition for earning that sale. Leondakis a cup of coffee.

Case Study 256

Case Study Study Hotels Chief Customer Officer 256