Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Ad Saves and Ad Video Plays have been added to Analytics Ad Metrics. Publishing. Available On-demand.

Social Media 52

Social Media Roadmap Trends Hospitality 52

CSM Magazine

JULY 11, 2023

Regularly review and adjust your product roadmap based on market insights and customer feedback. Embrace a data-driven approach, leveraging analytics and metrics to inform your decisions. Seek professional development opportunities, such as workshops, conferences, and online courses, to enhance your skills and knowledge.

Management 40

Management Roadmap Trends Communication 40

ChurnZero

MAY 12, 2020

The SaaS Revolution Show is brought to you by SaaStock Europe’s only B2B SaaS conference, which take place in Dublin, Ireland. As for the investors, we learn what metrics they hone in on when examining SaaS business, what type of metrics excites them and what they look for in SaaS founders. Customer Success Around the Web.

Customer Success 64

Customer Success Chief Customer Officer B2B Roadmap 64

Clarabridge

MAY 9, 2018

Our tenth annual Clarabridge Customer Connections Conference (C3) event kicked off Tuesday morning in the nation’s capitol at the Gaylord National Convention Center, right in Clarabridge’s backyard. With a roadmap to success, of course! With a roadmap to success, of course! C3’s Just Another Word for Networking over Tunes.

CEM 40

CEM Roadmap Contact Center Conference 40

Gainsight

APRIL 26, 2019

In the “final frontier” there isn’t a roadmap to follow. That’s the big theme of Pulse (our big, annual conference) this year: what does the future of business look like with the customer at the center? customer health) and growth metrics (e.g., Captain Picard was different. net retention). Compensation.

Leadership 79

Leadership Customer Success Roadmap Conference 79

Gainsight

APRIL 8, 2021

This is where you will learn about building a CS team, identifying the right strategy for your organization, and measuring the right metrics for success. We’ll be covering everything from building closed-loop feedback to make sure your roadmap is better informed to how CS fits into product-led growth strategies.

Roadmap 59

Roadmap Customer Success Conference Sales 59

Oracle

NOVEMBER 7, 2018

This past week, we attended Cable Tec Expo 2018 in Atlanta – a conference that showcases breakthrough technology and trends in the cable and telecommunications industries. ” An evolving approach to education.

Telecommunications 40

Telecommunications Wireless Transportation Roadmap 40

Amity

JULY 10, 2017

Customer Success Managers often focus the QBR conversation around various metrics and information related to the client. They talk about what they did, what usage and support cases trends they see or what the product roadmap is - instead of having an exchange or interaction, otherwise known as a conversation. Paul Philp , Amity.

Metrics 63

Metrics Self Service Roadmap ROI 63

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Measurement through Metrics and Lithium Social Intelligence (LSI). Please see below for the full course descriptions and other important details. Permissions and roles. Moderator Tools.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Measurement through Metrics and Lithium Social Intelligence (LSI). Please see below for the full course descriptions and other important details. Permissions and roles. Moderator Tools.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Measurement through Metrics and Lithium Social Intelligence (LSI). Please see below for the full course descriptions and other important details. Permissions and roles. Moderator Tools.

Social Media 40

Social Media Case Study ROI Course 40

SmartKarrot

FEBRUARY 8, 2022

Partner with cross-functional teams to ensure customer feedback is incorporated into the product roadmap. Leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle. Categorize the customer profile following the segmentation and lead business reviews based on the customer profile.

Customer Success 19

Customer Success Roadmap Conference Measurement 19

ChurnZero

AUGUST 30, 2019

Our very own CEO, You Mon Tsang, had a part of the action and was one of the conference mentors and organized a Super Braindate on – Customer Success for the C-Suite: Why Churn Matters. The programing was packed with 15+ hands-on “The Playbook To” session from top CROs, CMOs, and CCOs, all with the focus of helping you to scale faster.

Customer Success 40

Customer Success Net Promoter Score NPS Roadmap 40

Customer Bliss

MAY 5, 2016

And often without a roadmap or the competency to diagnose, understand and rebuild starting with customer needs and emotions. The example I give in the book — which I’ve sat through in dozens of conference rooms — is a presentation where data was presented on why we were not keeping new customers.

Customer Experience 100

Customer Experience How To Chief Customer Officer Roadmap 100

Elevio

OCTOBER 14, 2018

From a humble beginning, along our journey at Elevio we’ve hit a number of internal milestones that are more meaningful to our situation like raising a seed round, reaching profit, numerous product releases, major customer wins, and some epic product usage metrics. This is one metric where it pays to be a pessimist.

Self Service 107

Self Service Metrics Course Marketing 107

SmartKarrot

OCTOBER 10, 2022

As a Customer Success Manager, you will develop and deliver product demonstrations to prospective customers as well as to existing customers during in-person meetings, online sessions as well as at conferences, seminars, and other events. Develop, track and refine the metrics best suited for understanding how your function performs.

Customer Success 19

Customer Success Roadmap Healthcare Conference 19

CustomerSuccessBox

DECEMBER 4, 2018

Without a high customer retention rate, a SaaS company will shut down, no matter how great the other metrics are. What you should focus on are customer metrics like product adoption, product stickiness, and other leading metrics which are going to help you achieve your internal KPIs. This is a reactive approach and is NOT true.

Customer Retention 40

Customer Retention Effort Score Case Study Customer Success 40

Gainsight

JUNE 11, 2021

Turning Customer Interviews Into Tangible Features featuring Mike Belsito, Co-Founder of Product Collective and Organizer of INDUSTRY: The Product Conference at Product Collective. It’s a simple and effective change that will alter how you interact with your customers forever! But it’s really important to go deep with these interviews.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the Client Success team makes everyone feel more like they are at an awesome retreat than at a boring conference). Long story short… little did I know how intriguing this experience was going to be.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference). Long story short… little did I know how intriguing this experience was going to be.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

SmartKarrot

MAY 10, 2021

Collaborate with customers in a highly strategic manner to develop their success roadmap for the first 12 months of adoption and beyond. Develop domain expertise in our key verticals through deep customer collaborations, general research and attending industry events/conferences.

Customer Success 10

Customer Success Roadmap ROI Customers 10

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments.

Customer Success 10

Customer Success Case Study Financial Roadmap 10

Lithium

JUNE 7, 2022

During the conference, award submissions will be on display for attendees to read. Resource Round-up | Khoros Roadmap 2022 | Q2 This post outlines "now available" features mentioned for each Khoros product and helpful resources. Khoros Roadmap Webinar Watch On Demand. Read the full release article. Available On-demand.

Self Service 10

Self Service Social Media Roadmap Gamification 10

ChurnZero

DECEMBER 20, 2019

Being able to have difficult conversations with customers, being able to lead customers proactively, and being able to have metrics-driven conversations is what the new Customer Success Manager (CSM) is expected to achieve. Making customers happy is no longer good enough. . . C S will undergo its first pressure test; be prepared. .

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

Chattermill

SEPTEMBER 4, 2018

NPS can help identify your brand’s advocates, drive your product roadmap, alert you to customers in danger of churning, and which customers you should approach for stories. They use NPS as the most important metric. Think coffee shop, conference, meetup, canteen and many other situations. Slack CMO (2014-2017), Bill Macaitis.

Net Promoter Score 40

Net Promoter Score NPS Advertising Feedback 40

CustomerSuccessBox

JUNE 8, 2022

She has been consistently voted top Customer Success strategist since 2013 and is frequently featured as a speaker at conferences and Customer Success publications. So those are the metrics that I would look into when I’m looking at churn. The right metrics, the right processes, and also asking questions is crucial.

Management 52

Management How To Effort Score Customer Success 52

SmartKarrot

APRIL 22, 2022

Supervising all the internal operations Manage and coordinate with stakeholders Report all important aspects to the CEO Analyze business metrics and strategies Minimize risk and ensure departmental growth Monitor various expenditures and resources to ensure budgets are met. Who is the COO? The COO has the following responsibilities-.

Policies 10

Policies Customer Centricity Comparison Roadmap 10

Thematic

MAY 22, 2019

Earlier this month I attended the CXPA conference in Salt Lake City. The conference brings together CX experts from a variety of industries to talk about pressing issues affecting teams and practitioners. I hope the learnings I took away from the conference will help you when it comes to building your own CX team.

Exercises 97

Exercises ROI Conference Video 97

Martin Hill-Wilson

JANUARY 25, 2016

The roadmap they share with me shows they intend to travel even further over the coming months. Of course this flag waving lends itself to oratory platforms such as conference keynotes and self proclaimed thought leadership blogs. It’s something done by previous generations. So add a pinch of salt maybe.

Omni-Channel 40

Omni-Channel Insurance Multi-Channel Chief Customer Officer 40

Kayako

FEBRUARY 13, 2019

There is no shortage of opinion in the market place about Customer Success; what it is, how to execute and whether growth should be a success metric are all hot topics. Are your education courses available on-demand, on a platform with usage metrics easily tracked in one location? Build a Holistic Customer Health Metric.

Customer Success 123

Customer Success Strategy Chief Customer Officer NPS 123

Gainsight

NOVEMBER 15, 2023

This redefinition has come with a fresh understanding—community isn’t just about metrics or member counts; it’s about driving tangible business value and enhancing the customer experience. Stokowski walked attendees through our Generative AI roadmap, powered by Horizon AI , the most mature, robust AI engine for CS on the market.

Self Service 52

Self Service Customer Success Roadmap B2C 52

Gainsight

OCTOBER 7, 2019

In the last 12 months, we booked a ton of new customers and expansion deals, we’ve dramatically accelerated our product, grown our global employee base by 23% (now 668 Gainsters worldworldwide), our R&D team grew by 26% and is now a team 255 gainsters, and we hosted a sold-out conference for more than 5,000 people.

Customer Success 13

Customer Success Customer Centricity Healthcare Conference 13

ChurnZero

SEPTEMBER 25, 2020

To regulate your customer feedback flow and better prioritize your roadmap, you first need to quantify feedback urgency (and the cost of delaying it). When you look at your entire roadmap from ideation to go-to-market, there are opportunities to involve Customer Success in every single step. Put on Your Product Hat.

Customer Centricity 76

Customer Centricity Customer Success How To Roadmap 76

BirdEye

OCTOBER 17, 2023

Anil oversees the product vision, strategy, roadmap, and execution for Birdeye products. Top performing content – To understand what’s working with detailed performance metrics for impressions, reach, and results. The session is also recorded and will be available at the end of the conference. Have a great rest of the day.

Brands 59

Brands Social Media Multi-Channel Tools 59

NetBase

OCTOBER 7, 2019

FleishmanHillard sharing four concrete ways to ditch vanity metrics in favor of more reliable, informative, and impactful measurements that will help drive strategic value to your organization. A Roadmap to Meaningful Content.

Analytics 8

Analytics ROI Brands Social Media 8

NetBase

OCTOBER 22, 2018

All that learning made us hungry, so we fueled up with a yummy lunch before starting the conference proper with a terrific keynote address. Michael Fein , SVP Strategic Insights & Analytics at PMK*BNC ran down the metrics that matter, and how to keep the C-suite in the loop with easy and clear measurements of progress.

Analytics 58

Analytics Social Media Roadmap Hotels 58

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. If you find any prominent influencers missing, kindly nominate them in the comments below. Kristen Hayer.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21