Conference Customer Base Metrics Roadmap 
Gainsight
APRIL 8, 2021
This is where you will learn about building a CS team, identifying the right strategy for your organization, and measuring the right metrics for success. You are juggling implementing a tech touch segment with a large customer base to balance your higher touch, higher ARR accounts. This is the track for you!
SmartKarrot
FEBRUARY 8, 2022
Refine the customer journey, design listening points and define/refine the segmentation of the customer base to ensure highly efficient alignment of resources. Partner with cross-functional teams to ensure customer feedback is incorporated into the product roadmap. Understand the customer use case.
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Gainsight
JUNE 11, 2021
Major Takeaways: Sales and Customer Success relationships can be filled with friction. But both teams should be working together to drive more revenue than attacking the customer base separately. Create alignment to generate more revenue for the organization, stronger partnerships, and provide a smoother customer experience.
CSM Practice
OCTOBER 10, 2018
For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the Client Success team makes everyone feel more like they are at an awesome retreat than at a boring conference). In one case I found that the customer engagement model was neglected the most.
CSM Practice
OCTOBER 10, 2018
For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference). In one case I found that the customer engagement model was neglected the most.
SmartKarrot
MAY 10, 2021
Collaborate with customers in a highly strategic manner to develop their success roadmap for the first 12 months of adoption and beyond. Work with customers to quantify business value and ROI, solidifying the value of the platform to the organization. Meet productivity metrics and quality standards in client engagement.
ChurnZero
DECEMBER 20, 2019
Conversations are no longer driven by product features but rather about customer enablement and alignment on the expected impact from the partnership between the customer and a company. Making customers happy is no longer good enough. . . James Scott , VP of Customer Success, ShootProof .
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