GetFeedback

JUNE 10, 2019

We know that customer’s opinions and feedback are important because they impact the sustainability of a company throughout its lifecycle. It’s not uncommon for companies to struggle to gather feedback that is actually useful or even get enough responses. What makes a feedback form work? Make intentional questions.

Feedback 199

Feedback Survey Conference Airlines 199

InMoment XI

MAY 23, 2023

At Forrester CX EMEA, we heard from InMoment client Aegon, a Dutch public company for life insurance, pensions, and asset management. The key message throughout the conference was to be bold and ensure that organisations are aligned, focused, and ready for the future. Check out this video!

Customer Centricity 260

Customer Centricity Culture Insurance Conference 260

Centercode

FEBRUARY 4, 2020

Centercode, the leader in Customer Validation Software-as-a-Service (SaaS) solutions, today announced its upcoming free three-day virtual Delta ’20 conference April 7-9, 2020. The delta testing methodology , which Centercode pioneered, uses customers to test and provide ongoing product feedback as new features are built and released.

Conference 52

Conference Transportation Industry Feedback 52

Gainsight

SEPTEMBER 28, 2020

Gainsight was fortunate enough to “be in the room” at Industry , one of Product Managers’ largest conferences. Many speakers spoke of how product management teams can easily miss out on what the customer really needs. Shawna Wolverston, EVP of Product at Zendesk, shared similar feedback. Customer Comes First.

Conference 66

Conference Industry Metrics Effort Score 66

Survicate

FEBRUARY 20, 2019

On the one hand, with thousands of clients and leads just a couple swipes and clicks away, advertising and collecting feedback has never been so easy. But it’s a full-fledged tragedy if you’re not aware if (and where) your clients are leaving you negative feedback, and can’t make amends or drive your product strategy accordingly.

Feedback 81

Feedback Management Survey Tools 81

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. Lemkin , Founder and CEO, SaaStr | Managing Director, SaaStr Fund. Lemkin , Founder and CEO, SaaStr | Managing Director, SaaStr Fund.

Conference 98

Conference Customer Success Leadership Sales 98

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. SaaStock North America Date: June 22-24, 2020 Location: San Francisco.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

West Monroe

SEPTEMBER 21, 2022

As West Monroe prepares to attend the upcoming TSIA World Envision Conference in Las Vegas this October, we reflected on the key takeaways we learned in May, and how it has enhanced our conversations with clients around optimizing their strategies for success. For starters, companies aren’t managing customer data effectively.

Conference 52

Conference Trends Interaction Software 52

Beyond Philosophy

MAY 18, 2023

In particular, the EQ of an individual is a crucial indicator of their success when it comes to the emotional management of customers. Many years ago, I participated in a 360-degree feedback event, where your team and others filled out a questionnaire about you and participated in various events. EQ Realm #2: Managing Your Emotions.

Management 78

Management Leadership Conference Examples 78

Education Services Group

JULY 5, 2022

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Customer Success is not one-size-fits-all.

Conference 52

Conference Customer Success Culture Customer Centricity 52

customer sure

NOVEMBER 27, 2023

These awards, part of the ICS Annual Conference , recognise and celebrate the organisations delivering outstanding customer experience, whether it be through people, initiatives or software like ours. CustomerSure was a clear winner for us to partner with for a number of reasons.

Customer Satisfaction 62

Customer Satisfaction Conference Healthcare Insurance 62

Qualtrics

FEBRUARY 6, 2019

Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 product experience conferences that you should check out for 2019. The Product Experience Track at X4 Experience Management Summit. Date: March 5-8, 2019. Date: July 15-16, 2019.

Conference 33

Conference Management Innovation Roadmap 33

Lumoa

NOVEMBER 15, 2017

One of our speakers, Johanna Vesterinen , Xperiencefocus , noticed that many companies collect customer feedback, but fewer and fewer keep going through the CX funnel itself and reach the end. That brings us to the question: What’s the purpose of customer feedback? More meetings and conferences. More product development.

Competitive Advantage 303

Competitive Advantage Conference Feedback Analysis 303

InMoment XI

JANUARY 12, 2024

Here is a breakdown of how conversation intelligence operates: Data Collection: Conversation intelligence platforms can work as part of an omnichannel contact center to gather data from various sources, including audio recordings of phone calls, video conferences, chat transcripts, emails, and other written communication channels.

e-support 260

e-support Healthcare Multi-Channel Call Center 260

BirdEye

FEBRUARY 21, 2023

In this comprehensive guide, we’ll walk you through everything you need to know about social media management for local businesses. Table of contents Why social media is so important for businesses The most popular social media platforms today About social media accounts What is social media management? What is social media management?

Social Media 98

Social Media Management Multi-Channel Analytics 98

ProProfs Chat

MAY 6, 2020

Though there is nothing wrong with the rise in the popularity of remote working, managing remote teams makes the job of a manager challenging. But then again, is managing remote teams similar across various departments? What makes managing a remote customer service team so daunting? How Do You Motivate a Remote Team?

Tips 108

Tips Management Customer Service Video 108

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Advisor feedback has been highly positive, attrition has dropped, and nearly 1,800 more productive hours each week have been gained.

Conference 52

Conference Analytics Net Promoter Score Average Handle Time 52

CSM Magazine

JULY 11, 2023

Being a product manager is an exciting and challenging role that requires a unique blend of technical expertise, strategic thinking, and excellent communication skills. Product managers play a vital role in driving the success of a product, from conceptualization to launch and beyond.

Management 40

Management Roadmap Trends Communication 40

Kustomer

OCTOBER 22, 2020

As part of the reform, we decided, based on feedback from customers, we’re going to shift all our services from analog paper-based processes, into the digital age, so that we eliminate the need for a customer to physically have to visit our offices just to get a service,” said Chrappah. Drumond of Worthix , sees similar benefits.

Conference 96

Conference Self Service Sports CRM 96

BirdEye

OCTOBER 3, 2023

These kinds of reactions are only natural — no one enjoys receiving negative feedback. During our digital conference, Birdeye View, our VP of Product Marketing, Rebecca Colwell, sat down with Baer to discuss strategies for constructively handling negative customer feedback. See your haters’ feedback as a gift 3.

Customer Experience 105

Customer Experience Social Media Feedback Loyalty 105

ReviewTrackers

MAY 8, 2017

This is why more and more businesses are investing in customer experience, learning and applying industry best practices, and developing strategies in customer experience management. To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

ShepHyken

APRIL 8, 2020

There are plenty of ways to get feedback. You can get objective and subjective feedback. I could go on and on about the different ways to measure your customer’s feedback. A few years ago, Patricia was delivering a keynote speech at a conference held at a luxury resort in Hawaii. He always brings a big box of donuts.

Net Promoter Score 123

Net Promoter Score Effort Score Conference Hotels 123

Daniel Group

JANUARY 25, 2024

Be alert to customer reactions: watch your customer’s reactions (laughter, positive/negative feedback, facial expressions, and body language. Our conference theme resonates directly with this aspiration, making it ideal for both CX program leaders and pivotal executives or managers in customer-centric roles in your organization.

Loyalty 52

Loyalty Guidelines Conference Culture 52

Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. Books for Product Managers. Blogs for Product Managers. Slack Groups for Product Managers. Books for Product Managers.

Resources 80

Resources Management Conference Groups 80

CustomerSuccessBox

JULY 29, 2022

The management of communications, tickets, notes, and platforms is therefore required. Calls, emails, online conferences, analysis of product feature usage trends, and research about a customer’s company are a few examples. You may manage your customer’s expectations by being aware of their objectives.

Customer Success 52

Customer Success Management How To Customer Journeys 52

NICE inContact

AUGUST 30, 2016

This year’s inContact User Conference (ICUC) is almost one month away and we want to prepare you for the extensive learning opportunities, networking and fun that are about to take place! Contact Center Manager. We continually look for feedback to improve our solutions to help you define and enhance the user experience.

Customer Experience 195

Customer Experience Contact Center Conference User Experience 195

Totango

JUNE 21, 2023

Advanced by the acquisition and integration of Lou, a digital adoption tool, Totango In-App will allow enterprise businesses to deliver compelling in-product experiences to their users even as they manage the broader customer journey with the Totango platform. This enhances your user engagement and ensures your customers are always informed.

Communication 83

Communication Customer Success Customer Journeys Conference 83

Kerry Bodine

MARCH 12, 2018

This is the fourth post in a series about how to scale service design, based on my closing remarks at the 2017 Service Design Global Conference in Madrid. Enter the journey manager. The journey manager is an emerging role within organizations (My estimate is that there are about 1,000 individuals in this role across the world today.)

How To 120

How To Conference Culture Analytics 120

Beyond Philosophy

MARCH 28, 2019

Managing our risk aversion and the risk aversion of our customers is a significant part of providing an excellent Customer Experience. Luckily, there are a few ways to manage uncertainty—and its related risk. Many years ago, I attended the Confederation of British Industries (CBI) conference in London. The answer is harder.

Management 143

Management Training Consulting Conference 143

ShepHyken

APRIL 1, 2022

This week, we feature an article by Arvind Kumar, head of product marketing at Zonka Feedback , an all-in-one customer feedback and survey management software. Customer Feedback and Reviews. Customer Feedback is crucial for any business to grow. You have to collect Customer Feedback and take it seriously.

Trends 78

Trends Social Media Conference Exceptional Customer Service 78

CSM Magazine

JANUARY 20, 2020

Good managers are different from other bosses. You will get the feedback you need to succeed. A key attribute about good managers is that they talk differently than their colleagues, and that adds to our sense of empowerment. 10 Phrases from Good Managers. Few managers are good at providing clear goals and expectations.

Management 52

Management Leadership Conference Employee Engagement 52

Experience Investigators by 360Connext

APRIL 25, 2023

I’ve seen people put this into action by adding an empty chair to conference tables to “represent the customer.” They don’t ask for feedback or provide avenues to hear ideas. They want immediate results, and setting up the right data architecture or gathering enough of the right customer feedback simply takes time.

Customer Centricity 143

Customer Centricity Culture Contact Center Customers 143

Qualtrics

JANUARY 16, 2019

Market research conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 market research conferences that you should check out for 2019. The Market Research Track at X4 Experience Management Summit. Date: March 5-8, 2019. Location: Salt Lake City, UT.

Conference 28

Conference Marketing Case Study Analytics 28

Seaton CX

FEBRUARY 7, 2024

We’ve got three other teams in here doing process mapping,” an IT Manager told me, “I don’t know why we need you.” The busy IT Manager was worried about committing his people to the journey mapping project because he thought we were duplicating the effort of other process improvement projects.

Customer Journeys 59

Customer Journeys Social Media Customer Service Representative Interaction 59

Kustomer

OCTOBER 22, 2020

As part of the reform, we decided, based on feedback from customers, we’re going to shift all our services from analog paper-based processes, into the digital age, so that we eliminate the need for a customer to physically have to visit our offices just to get a service,” said Chrappah. Drumond of Worthix , sees similar benefits.

Conference 52

Conference Self Service Sports CRM 52

ClearAction

DECEMBER 30, 2017

Who is the Right Customer: Decisions for Managing Customer Surveys Lynn Hunsaker. Collecting customer feedback can be trickier than it sounds, as you navigate through decisions for sample selection, timing, frequency, numeric rating and open-ended questions, and so forth. Decisions for Managing Customer Surveys.

Survey 59

Survey Management Customer Centricity Analysis 59

Solvvy

APRIL 2, 2020

Take stock of what you already have, and see what you should add to supplement it: For instance, if you typically rely on in-person team meetings to set agendas, you’ll likely want to use a secure conference calling tool to do the same thing virtually. Focus on wellness.

Self Service 62

Self Service Management How To Knowledge Base 62