SurveySparrow

DECEMBER 6, 2021

It is wise for human resource professionals to attend HR conferences. In this article, we are going to look at 20 of the best HR conferences in 2021, both virtual and in-person conferences. It is a special Human Resource conference for those who are in the talent acquisition space. SHRM21 Annual Conference & Expo.

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Conference Employee Engagement Leadership Trends 98

GetFeedback

JUNE 10, 2019

We know that customer’s opinions and feedback are important because they impact the sustainability of a company throughout its lifecycle. It’s not uncommon for companies to struggle to gather feedback that is actually useful or even get enough responses. What makes a feedback form work? Make intentional questions.

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Feedback Survey Conference Airlines 199

Daniel Group

SEPTEMBER 20, 2022

The Daniel Group will host its annual CX Client Conference on Oct. September 17, 2022 ( Newswire.com ) – The Daniel Group, a leading Customer Experience consulting firm, announces the theme of its annual client conference, Dollars & Sense: What’s Next in CX? This year’s conference will be held on Oct.

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Conference Groups Net Promoter Score NPS 52

delighted

APRIL 19, 2023

Online survey distribution methods (think email, link, and website surveys) get great response rates and garner high-quality feedback for two reasons: they’re user-friendly and timed to catch folks while their experience is still fresh. QR code surveys fill that niche for real-world feedback. Why create a QR code survey?

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Survey Feedback Net Promoter Score How To 90

Centercode

FEBRUARY 4, 2020

Centercode, the leader in Customer Validation Software-as-a-Service (SaaS) solutions, today announced its upcoming free three-day virtual Delta ’20 conference April 7-9, 2020. The delta testing methodology , which Centercode pioneered, uses customers to test and provide ongoing product feedback as new features are built and released.

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Conference Transportation Industry Feedback 52

Gainsight

SEPTEMBER 28, 2020

Gainsight was fortunate enough to “be in the room” at Industry , one of Product Managers’ largest conferences. Shawna Wolverston, EVP of Product at Zendesk, shared similar feedback. One way to solve this challenge is to use customer surveys which can allow you to normalize all the feedback to determine the next best course of action.

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Conference Industry Metrics Effort Score 66

Alida

FEBRUARY 26, 2021

The three-day conference was organized by the trade publication, TLF Publications and attracted some of the leading thinkers in the industry, including May Scheve Reardon, president of North American Association of State and Provincial Lotteries (NASPL) and director of Missouri Lottery, and Gary Grief, executive director of the Texas Lottery.

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Industry Feedback Conference Interaction 130

InMoment XI

MAY 23, 2023

The key message throughout the conference was to be bold and ensure that organisations are aligned, focused, and ready for the future. At Forrester CX EMEA, we heard from InMoment client Aegon, a Dutch public company for life insurance, pensions, and asset management.

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Customer Centricity Culture Insurance Conference 260

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. The post 12 Key Takeaways from ChurnZero’s BIG RYG Customer Success Conference appeared first on ChurnZero. Amy Manning , VP of Customer Success, LawGeex.

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Conference Customer Success Leadership Sales 98

West Monroe

SEPTEMBER 21, 2022

As West Monroe prepares to attend the upcoming TSIA World Envision Conference in Las Vegas this October, we reflected on the key takeaways we learned in May, and how it has enhanced our conversations with clients around optimizing their strategies for success. If you’re planning to be there, please reach out to us!

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Conference Trends Interaction Software 52

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. SaaStock North America Date: June 22-24, 2020 Location: San Francisco.

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Conference Customer Success Chief Customer Officer Return on Investment 72

Education Services Group

JULY 5, 2022

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Customer Success is not one-size-fits-all.

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Conference Customer Success Culture Customer Centricity 52

Daniel Group

JUNE 23, 2022

Finding the balance between negative and positive feedback for greater success. You can’t become discouraged by or focus only on negative feedback surveys. Annual Client Conference | Dollars & Sense: What’s Next in CX? Welcome to Success Strategies | June/July 2022. October 19 and 20, 2022, Charlotte, NC.

Feedback 52

Feedback Net Promoter Score NPS Conference 52

SurveySparrow

JUNE 18, 2021

Looking for some samples of feedback forms that you can use to create your own? Companies understand that it’s crucial to gather feedback from their customers. Over two-thirds of companies gather and act on feedback from their customers. But most companies struggle to collect actionable feedback from their customers.

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Feedback Net Promoter Score Effort Score NPS 52

customer sure

NOVEMBER 27, 2023

These awards, part of the ICS Annual Conference , recognise and celebrate the organisations delivering outstanding customer experience, whether it be through people, initiatives or software like ours. CustomerSure was a clear winner for us to partner with for a number of reasons.

Customer Satisfaction 62

Customer Satisfaction Conference Healthcare Insurance 62

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Advisor feedback has been highly positive, attrition has dropped, and nearly 1,800 more productive hours each week have been gained.

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Conference Analytics Net Promoter Score Average Handle Time 52

Kustomer

OCTOBER 22, 2020

As part of the reform, we decided, based on feedback from customers, we’re going to shift all our services from analog paper-based processes, into the digital age, so that we eliminate the need for a customer to physically have to visit our offices just to get a service,” said Chrappah.

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Conference Self Service Sports CRM 96

Lumoa

NOVEMBER 15, 2017

One of our speakers, Johanna Vesterinen , Xperiencefocus , noticed that many companies collect customer feedback, but fewer and fewer keep going through the CX funnel itself and reach the end. That brings us to the question: What’s the purpose of customer feedback? More meetings and conferences. More product development.

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Competitive Advantage Conference Feedback Analysis 303

Daniel Group

SEPTEMBER 26, 2023

In my recent blog, Act on Customer Feedback the Right Way — Make Your CX Team Effective , I focus on the positive impact of acting on your feedback to improve your bottom line and the different areas you can house CX in your company (Marketing, Operations, and Continuous Improvement). Our theme is Build a Stronger CX Culture.

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Conference Customer Centricity NPS Metrics 52

Survicate

FEBRUARY 20, 2019

On the one hand, with thousands of clients and leads just a couple swipes and clicks away, advertising and collecting feedback has never been so easy. But it’s a full-fledged tragedy if you’re not aware if (and where) your clients are leaving you negative feedback, and can’t make amends or drive your product strategy accordingly.

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Feedback Management Survey Tools 81

ReviewTrackers

MAY 8, 2017

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. Gartner Digital Marketing Conference. Looking for the latest trends, tools, strategies, and insights on CX? Where: London, UK.

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Conference Omni-Channel Customer Journeys Customer Experience 50

delighted

JUNE 7, 2019

Digital survey distribution methods (think email, SMS text, chat link URL, and web intercept surveys) get great response rates and high-quality feedback for two reasons: they’re user-friendly and timed to catch folks while the experience is still fresh. Scan the QR code with your phone camera to provide feedback on your experience.

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Feedback Survey Conference Customers 58

Retently

MARCH 11, 2024

Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. A balanced mix of closed-ended and open-ended questions in post-event surveys is essential for collecting a comprehensive range of feedback, from quantitative data to qualitative insights.

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Survey Analysis Feedback Effort Score 119

GetFeedback

APRIL 15, 2019

Good event marketing is about more than simply hosting a conference or fundraiser. But you’d be surprised how often you get answers that you can address immediately, like “The conference room is too hot” or “The volume is too low.” It’s direct and to the point, so expect some painfully honest feedback. But they should be.

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Survey Transportation Conference Hotels 207

InMoment XI

JANUARY 12, 2024

Here is a breakdown of how conversation intelligence operates: Data Collection: Conversation intelligence platforms can work as part of an omnichannel contact center to gather data from various sources, including audio recordings of phone calls, video conferences, chat transcripts, emails, and other written communication channels.

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e-support Healthcare Multi-Channel Call Center 260

ShepHyken

APRIL 8, 2020

There are plenty of ways to get feedback. You can get objective and subjective feedback. I could go on and on about the different ways to measure your customer’s feedback. A few years ago, Patricia was delivering a keynote speech at a conference held at a luxury resort in Hawaii. Do you have access to them?

Net Promoter Score 123

Net Promoter Score Effort Score Conference Hotels 123

Lumoa

JANUARY 2, 2023

It’s a collection and the result of gathered data and feedback about an individual’s experience with a business or service. This type of feedback allows executives to adjust and quickly pinpoint customer satisfaction success or failure, as well as anticipate future areas that require improvement. That’s it!

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Net Promoter Score NPS Effort Score Survey 208

Daniel Group

JANUARY 25, 2024

Be alert to customer reactions: watch your customer’s reactions (laughter, positive/negative feedback, facial expressions, and body language. Our conference theme resonates directly with this aspiration, making it ideal for both CX program leaders and pivotal executives or managers in customer-centric roles in your organization.

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Loyalty Guidelines Conference Culture 52

GetFeedback

FEBRUARY 12, 2019

Collect real-time, quality feedback from on-the-go customers. GetFeedback’s SMS survey solution, SMS Invitations, has three elements that drive quality feedback and improve the customer experience: Automation: Survey invitations are automatically sent to customers after an interaction to prompt real-time feedback while it’s top-of-mind.

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Omni-Channel Transportation Comparison Survey 236

NICE inContact

AUGUST 30, 2016

This year’s inContact User Conference (ICUC) is almost one month away and we want to prepare you for the extensive learning opportunities, networking and fun that are about to take place! Sponsors, partners, and inContact experts are available throughout the conference to brainstorm answers, demonstrate products, and share best practices.

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Customer Experience Contact Center Conference User Experience 195

CX Accelerator

MAY 25, 2022

feedback@ (Contributed by: , @jacobshields20 ). She is known for her thought leadership, speaking about CS, CX and self-care for contact center agents at business conferences such as Zendesk Relate and ICMI Expo. , @A1Customer ). ask@ (Contributed by: , @asogwa_group ). assist@ (Contributed by: , @grazie1110 ).

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Self Service Social Media Knowledge Base Contact Center 316

Qualtrics

FEBRUARY 6, 2019

Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 product experience conferences that you should check out for 2019. Gather and measure feedback at every stage of development. Date: March 5-8, 2019. Location: Salt Lake City, UT.

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Conference Management Innovation Roadmap 33

Beyond Philosophy

JANUARY 4, 2024

One of the significant changes during COVID-19 was the lack of conferences. Some of you might celebrate that, but some of you, like me, recognize that conferences have a lot of value. Attending a conference to share projects and get feedback is an excellent way to help you navigate your career.

Net Promoter Score 97

Net Promoter Score Effort Score NPS Conference 97

ShepHyken

APRIL 1, 2022

This week, we feature an article by Arvind Kumar, head of product marketing at Zonka Feedback , an all-in-one customer feedback and survey management software. Customer Feedback and Reviews. Customer Feedback is crucial for any business to grow. You have to collect Customer Feedback and take it seriously.

Trends 78

Trends Social Media Conference Exceptional Customer Service 78

BirdEye

OCTOBER 3, 2023

These kinds of reactions are only natural — no one enjoys receiving negative feedback. During our digital conference, Birdeye View, our VP of Product Marketing, Rebecca Colwell, sat down with Baer to discuss strategies for constructively handling negative customer feedback. See your haters’ feedback as a gift 3.

Customer Experience 105

Customer Experience Social Media Feedback Loyalty 105

Kustomer

OCTOBER 22, 2020

As part of the reform, we decided, based on feedback from customers, we’re going to shift all our services from analog paper-based processes, into the digital age, so that we eliminate the need for a customer to physically have to visit our offices just to get a service,” said Chrappah.

Conference 52

Conference Self Service Sports CRM 52

Qualtrics

JANUARY 16, 2019

Market research conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 market research conferences that you should check out for 2019. Tickets are going fast, this conference will sell out. Date: March 5-8, 2019. Location: Salt Lake City, UT.

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Conference Marketing Case Study Analytics 28