ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. SaaStock North America Date: June 22-24, 2020 Location: San Francisco.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. It’s especially important for local businesses looking to connect with their communities and grow their customer base. It’s an essential part of our everyday lives, and there are no signs it’s slowing down.

Social Media 98

Social Media Management Multi-Channel Analytics 98

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). This year, Calabrio is focusing sessions on the Connected Workforce and for the second year in a row, C3 is being held as a virtual event.

Conference 52

Conference Analytics Net Promoter Score Average Handle Time 52

Call Experts

JUNE 5, 2019

There is a connection between employee experiences and customer experiences. Use regular reviews and managerial feedback to address concerns and follow-up on career path planning. Also, executives must reward and acknowledge managers. Employee experiences are connected to customer experiences. Take Pride. More Blogs Menu.

Employee Experience 60

Employee Experience Connections Customer Experience Call Center 60

ProProfs Chat

MAY 6, 2020

Though there is nothing wrong with the rise in the popularity of remote working, managing remote teams makes the job of a manager challenging. But then again, is managing remote teams similar across various departments? What makes managing a remote customer service team so daunting? How Do You Motivate a Remote Team?

Tips 108

Tips Management Customer Service Video 108

Daniel Group

JANUARY 25, 2024

Humor builds connections and relationships with your customers by bringing a smile to their faces each time they interact with your business. Be alert to customer reactions: watch your customer’s reactions (laughter, positive/negative feedback, facial expressions, and body language. You may be viewed as disrespectful.

Loyalty 52

Loyalty Guidelines Conference Culture 52

Qualtrics

FEBRUARY 6, 2019

Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. You can also connect with vendors that can make capturing data easier for you, like Qualtrics, who will be at some of these events showcasing our market research software. Date: March 5-8, 2019.

Conference 33

Conference Management Innovation Roadmap 33

Kustomer

OCTOBER 22, 2020

As part of the reform, we decided, based on feedback from customers, we’re going to shift all our services from analog paper-based processes, into the digital age, so that we eliminate the need for a customer to physically have to visit our offices just to get a service,” said Chrappah. It really is kind of an invisible ‘sisterhood’.

Conference 96

Conference Self Service Sports CRM 96

Optimove

DECEMBER 18, 2018

Another year (almost) behind us, another Optimove Connect in the relationship marketer’s books. While looking out at the Mediterranean Sea, conference guests mingled and conversed with thought leaders and field experts from dozens of top brands. One last thing: I would love to hear your feedback on this year’s event.

Connections 40

Connections Conference CRM Consumers 40

Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. Books for Product Managers. Blogs for Product Managers. Slack Groups for Product Managers. Books for Product Managers.

Resources 80

Resources Management Conference Groups 80

Lumoa

AUGUST 23, 2021

What we’ve learned about CX during COVID-19 can be summarized as follows: The ability to build—and maintain—connection is even more of a hot commodity, so it’s more important than ever for your teams to be empathetic and transparent. People want to feel more connected. People are seeking a more balanced, healthy lifestyle.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

ShepHyken

APRIL 1, 2022

This week, we feature an article by Arvind Kumar, head of product marketing at Zonka Feedback , an all-in-one customer feedback and survey management software. Customer Feedback and Reviews. Customer Feedback is crucial for any business to grow. You have to collect Customer Feedback and take it seriously.

Trends 80

Trends Social Media Conference Exceptional Customer Service 80

Seaton CX

FEBRUARY 7, 2024

We’ve got three other teams in here doing process mapping,” an IT Manager told me, “I don’t know why we need you.” The busy IT Manager was worried about committing his people to the journey mapping project because he thought we were duplicating the effort of other process improvement projects. Keep it clear.

Customer Journeys 59

Customer Journeys Social Media Customer Service Representative Interaction 59

Customer Bliss

SEPTEMBER 27, 2018

In order to get a better understanding of how others experienced Genesys, Lucy spent time out in the field – speaking and listening to partners, listening to salespeople and customers, as well as going to user and partner conferences. This partnership ensures that I can continue these shows that you’ve shared such positive feedback on.

Communication 222

Communication Chief Customer Officer Customer Care Customer Success 222

SurveySensum

APRIL 1, 2024

Through strategic efforts that range from forming authentic connections with clients to aligning products with consumer values, startups can position themselves as credible alternatives to the tried-and-tested giants of their industries. Feedback Systems : Establish mechanisms to collect and act on customer feedback promptly.

Brands 52

Brands Case Study Social Media Feedback 52

Zonka Feedback

DECEMBER 2, 2021

This has made virtual meetings and video conferences a part of the lives of many. Online meetings with the ability to connect to any person throughout the globe have enormously contributed to the success of the remote working culture. Since the advent of the pandemic a couple of years ago, remote working has been on the rise.

How To 98

How To Conference Video Culture 98

Thematic

MAY 5, 2024

To be honest, I regret not adding it to my “conference circuit” sooner. With his connections, he brings the world's biggest celebrities to speak at the summit. The CEO shared during day two's keynote how the team took action on feedback from day one. The Qualtrics crowd was welcoming.

NPS 48

NPS Airlines Analysis Software 48

Qualtrics

JANUARY 16, 2019

Market research conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. You can also connect with vendors that can make capturing data easier for you, like Qualtrics, who will be at some of these events showcasing our market research software. Date: March 5-8, 2019.

Conference 28

Conference Marketing Case Study Analytics 28

TechSee

AUGUST 14, 2023

We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better! In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

BirdEye

NOVEMBER 10, 2023

Genesis Counseling Center faced this challenge head-on and embraced the power of AI for reputation management to manage its customer communications. A remarkable transformation in how they communicate and connect with their patients. Birdeye Webchat helps accelerate connections. Birdeye View is now available on demand!

Communication 57

Communication Chatbots Conference Customers 57

Calabrio

JULY 25, 2019

We announced the second round of award winners at last year’s annual Calabrio Customer Conference (C3), and what an impressive, interesting group that was! 2018 “Integrator” Rackspace connected disparate ticketing systems via Calabrio ONE’s cloud platform, making any needed system adjustments easy to identify and implement.

Contact Center 153

Contact Center Abandon Rate Innovation Government 153

Kustomer

OCTOBER 22, 2020

As part of the reform, we decided, based on feedback from customers, we’re going to shift all our services from analog paper-based processes, into the digital age, so that we eliminate the need for a customer to physically have to visit our offices just to get a service,” said Chrappah. It really is kind of an invisible ‘sisterhood’.

Conference 52

Conference Self Service Sports CRM 52

Solvvy

APRIL 2, 2020

Their laptops should be connected to your VPN and include access to VoIP calling software, your CRM, and whatever other apps they’d normally use to do their jobs. You can likely build out your knowledge base with existing content that you have already in your technical documentation, project management system, and emails.

Self Service 62

Self Service Management How To Knowledge Base 62

Experience Investigators by 360Connext

APRIL 28, 2017

Several customer experience case studies confirmed this idea at Medallia’s Experience 2017 conference. Connecting the dots of customer experience. Using truly customer-focused metrics. ” But now there are ways to tie individual customer’s feedback with the specific employees who served them.

Case Study 152

Case Study Airlines Conference Wait Times 152

Customer Bliss

AUGUST 9, 2018

In today’s episode, I chat with Daniel Coullet , Senior Vice President of Customer Success and Experience, and Elizabeth Curtin , Customer Experience Practice Manager at PTC , about defining customer success, and the value of designing customer room for enhancing employee and customer experience. Designing a Customer Room and its Purpose.

Customer Experience 175

Customer Experience Net Promoter Score Chief Customer Officer Effort Score 175

Thematic

MARCH 13, 2023

It's a conference full of surprises, where you can expect the unexpected. The conference is so large that it's impossible to experience everything it has to offer. However, it can be challenging to connect with them or make plans because so much is going on. You'll likely know a few people who are also attending.

Entertainment 62

Entertainment Conference Advertising Airlines 62

Education Services Group

MAY 23, 2022

Customer Success Manager. In today’s world, in-person conferences resonate differently than they did pre-pandemic, and TSIA World Interact in Orlando, Florida was no exception. Get a Program Manager. A collaboration piece with Peter Armaly, Nick Mitchell, and Sheik Ayube. Justin Garlock. Customer Success Analyst. Peter Armaly.

Interaction 52

Interaction Multi-Channel Conference Customer Success 52

CSM Magazine

OCTOBER 18, 2022

Dave brings exceptional experience to the table, having built and managed organisations that deliver first-class customer care,” said Tom Goodmanson , president and CEO of Calabrio. Previously, he led global professional services at Accruent Software, an asset management solutions software company.

Customer Success 52

Customer Success e-support Contact Center Customer Service 52

Michelli Experience

JANUARY 19, 2018

Many forward-thinking enterprises are employing ongoing performance management tactics like Objectives and Key Results (OKRs) and continuous feedback loops to help teams a sense of purpose in their roles. Here are effective strategies managers can use to keep employees engaged: Develop Ongoing Feedback Loops.

Employee Engagement 127

Employee Engagement Engagement Effort Score Measurement 127

CSM Magazine

FEBRUARY 8, 2022

Key customers helping to lead organic growth include: Flipkart, Fifth Element Group, BMF Media, Unifrog Education, NPower Inc, University College London, Rotman School of Management, Zircom (Shell Oil), Viacom CBS, Texas Tech University Health Sciences Center, Minnesota State University, Mankato, and First3Years.

Engagement 52

Engagement Conference Multi-Channel Touchpoint 52

Beyond Philosophy

MAY 15, 2023

People cut back on what they perceive as the ‘nice to haves’ like training and conferences, and many businesses would include Improvement in their customer experience on this list. This sense of connection and resilience can create a virtuous cycle as content employees contribute to content customers, ultimately propelling growth and success.

Customer Experience 78

Customer Experience Self Service Innovation Conference 78

CSM Magazine

OCTOBER 18, 2022

Dave brings exceptional experience to the table, having built and managed organisations that deliver first-class customer care,” said Tom Goodmanson , president and CEO of Calabrio. Previously, he led global professional services at Accruent Software, an asset management solutions software company.

Customer Service 52

Customer Service e-support Contact Center Conference 52

Centercode

MAY 7, 2020

That’s what makes securing customer feedback more crucial than ever. If you’re someone who’s been charged with managing a beta testing program, these five industry superstars know what you’re going through. That’s really helped us forge connections to new people across our organization.”

Tips 98

Tips Industry Transportation Conference 98

CX University

MAY 18, 2020

Insights from the 2018 Customer Experience Conference at The Conference Board . In the 2018 customer experience conference at the Conference Board, observations from 112 senior practitioners were recorded. The negative feedback will often be your most valuable. Connect with Customers in Other Ways.

Conference 52

Conference Social Media Gamification Insurance 52

Experience Investigators by 360Connext

MARCH 16, 2015

Customer feedback is the key to the kingdom when creating the best experience for your customers. But if you really want to make a difference, you must move past typical methods for gathering feedback, and discover new ways to actually turn that knowledge into actions that drive change. Free webinar this Thursday. Your Name *.

Customer Experience 110

Customer Experience Conference Telecommunications Automotive 110

Qualtrics

JANUARY 9, 2019

How does Qualtrics connect with your why? Feedback is the founding concept Qualtrics is built on and I was drawn to that aspect of the business. Feedback is the founding concept Qualtrics is built on and I was drawn to that aspect of the business. Rupali Jain is a Senior Manager, CX Product Management Engineer in Seattle, WA.

Management 37

Management Conference Software Feedback 37

BirdEye

JANUARY 19, 2023

This practice helps organizations connect with customers to address concerns as well as provide thoughtful feedback which can help you make any appropriate changes. Show customer appreciation Social monitoring can also be used to identify positive customer feedback. Why is social media monitoring and listening important?

Social Media 98

Social Media Analysis Trends Brands 98