Lumoa

AUGUST 23, 2021

Changes in behaviors As customer expectations continue to rise, CX leaders have needed to make integrated technologies a priority because seemingly the switch is here to stay for the long-term. Think about the verbiage your customers are using and the topics they’re discussing.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

Education Services Group

MAY 23, 2022

In today’s world, in-person conferences resonate differently than they did pre-pandemic, and TSIA World Interact in Orlando, Florida was no exception. The future of customer engagement. TSIA’s perspective on the future of customer engagement supports the reasons for establishing the CRO research practice.

Interaction 52

Interaction Multi-Channel Conference Customer Success 52

Kustomer

JULY 24, 2020

With the coronavirus not ceasing anytime soon, what options do conference attendees have? Now more than ever, companies are searching for technology to deliver on customers’ growing demands. Discover the latest CX technology. Kustomer Conference. … In front of your computer. Go virtual! More info here. CCW at Home.

Conference 52

Conference Customer Journeys Roadmap Innovation 52

Lithium

MAY 4, 2021

Khoros Engage has it all – dynamic general sessions, thought-provoking breakout discussions, practical tips, and virtual networking. Does your brand use Khoros technology to deliver world-class digital customer experiences? Khoros Roadmap Webinar Tuesday, June 8 • Register today! Engaging Atlas Discussions. Register Now.

Conference 52

Conference Analytics Social Media Roadmap 52

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Engaging Atlas Discussions Some discussion areas are limited to Khoros customers only. Available On-demand.

Social Media 52

Social Media Roadmap Trends Hospitality 52

CSM Magazine

JULY 11, 2023

Regularly engage with customers to gather feedback, understand their experiences, and identify areas for improvement. Develop a holistic understanding of your product’s ecosystem, including the competitive landscape, industry trends, and emerging technologies. Cultivate a growth mindset and embrace learning opportunities.

Management 40

Management Roadmap Trends Communication 40

Innovative CX

JUNE 22, 2021

Instead, organizations reduced customer service staffing, tabled technology investments, and battened down the hatches in the hopes of surviving the downturn. In a few sentences, I’ve given you the CX strategy for your organization and a roadmap to achieve it. No conferences. So, there it is. No consultants. No books to buy.

Customer Experience 69

Customer Experience Chatbots Conference Customer Journeys 69

Experience Investigators by 360Connext

APRIL 6, 2015

I was in San Diego for the Next Generation Customer Experience conference and when we were offered the opportunity as part of the conference schedule, I jumped at it. Tabitha Dunn Tabitha Dunn currently serves as the Vice President of Customer Experience at Concur Technologies, an SAP company.

Customer Experience 110

Customer Experience Conference Customer Experience Professionals Roadmap 110

ChurnZero

MAY 12, 2020

The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling. The SaaS Revolution Show is brought to you by SaaStock Europe’s only B2B SaaS conference, which take place in Dublin, Ireland. Host: Andrew Michael , Business Intelligence Manager, Hotjar. Description: CHURN.FM The Jasons Take On….

Customer Success 64

Customer Success Chief Customer Officer B2B Roadmap 64

Circular Edge

JUNE 17, 2020

Another customer case study featured Casper Sleep, a designer and distributor of mattresses, sleep accessories and sleep technology, who shared how they are continuously innovating with the JDE Orchestrator to better manage & process orders between JDE Inventory Management and 3PL Warehouses. I am happy to help!

Resources 52

Resources Case Study Study Conference 52

Circular Edge

APRIL 17, 2019

From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2. Resources: JDE E1 9.2

Resources 40

Resources Customer Journeys Roadmap Innovation 40

Circular Edge

APRIL 17, 2019

From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2. Resources: JDE E1 9.2

Resources 40

Resources Customer Journeys Roadmap Innovation 40

Circular Edge

AUGUST 30, 2018

This year’s JD Edwards INFOCUS conference buzzed with excitement, energy and collaboration – and set a record for highest number of customer attendees. Quest’s conference lanyards featured our special edition anniversary logo]. Quest’s conference lanyards featured our special edition anniversary logo].

Resources 40

Resources Conference Chatbots Innovation 40

Circular Edge

AUGUST 30, 2018

This year’s JD Edwards INFOCUS conference buzzed with excitement, energy and collaboration – and set a record for highest number of customer attendees. Quest’s conference lanyards featured our special edition anniversary logo]. Quest’s conference lanyards featured our special edition anniversary logo].

Resources 40

Resources Conference Chatbots Innovation 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Summary: A discussion on building brand advocates using social media, through response and engagement. Learn how to best engage with customers on the social web. Prerequisites : None.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Summary: A discussion on building brand advocates using social media, through response and engagement. Learn how to best engage with customers on the social web. Prerequisites : None.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Summary: A discussion on building brand advocates using social media, through response and engagement. Learn how to best engage with customers on the social web. Prerequisites : None.

Social Media 40

Social Media Case Study ROI Course 40

Gainsight

MAY 7, 2019

Moatti is also a technology visionary, entrepreneur and investor. In addition to her investments in the Product community, Moatti frequently gives keynotes on business and technology, lectures at Stanford Graduate School of Business, and has been featured in The Wall Street Journal, Harvard Business Review, CNBC, and NPR.

Industry 49

Industry Conference Consulting Software 49

Gainsight

APRIL 17, 2019

I meet with one to two feature teams a week to review their recent progress and the roadmap. Whenever I’m talking to my Marketing team about a conference or webinar, we always know that the most important ingredient is the client presenting. In this case, I can see our CTO, Mickey, is actively using our Engagement feature.

B2C 79

B2C Software Roadmap Meeting 79

NetBase

OCTOBER 29, 2018

Some people were piggy-backing on an appearance at NetBase LIVE LA – and that much more excited for all that was in store: We started the conference with our All-Star Academy – featuring four introductory and four master classes, so NetBase users at every level could kick their analytics up a notch. Syncing Content with Purpose.

Brands 60

Brands Social Media Analytics Conference 60

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the Client Success team makes everyone feel more like they are at an awesome retreat than at a boring conference). Relationship: Your customer engagement model.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference). Relationship: Your customer engagement model.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference). Relationship: Your customer engagement model.

Customer Success 49

Customer Success Chief Customer Officer ROI Roadmap 49

SmartKarrot

FEBRUARY 8, 2022

Engage actively in client discussions to position the value of the solution. Partner with cross-functional teams to ensure customer feedback is incorporated into the product roadmap. Leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle.

Customer Success 19

Customer Success Roadmap Conference Measurement 19

Alida

SEPTEMBER 22, 2016

The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers.

Innovation 100

Innovation Marketing Social Media Healthcare 100

ChurnZero

DECEMBER 20, 2019

And be prepared to offer real numbers (additional revenue, increased engagement , and satisfaction) as part of your pitch; make sure your leadership understands the real value behind the vision. . . Ryan Lester , Senior Director of Customer Experience Technologies, LogMeIn . CS alignment become every department’s priority. .

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

Amity

DECEMBER 14, 2016

This is our most advanced product available , and we serve customers across many different industries, from finance to technology startups and everything in between. I’m always looking for reasons and unique ways to engage and reach out to my customers. I love connecting my customers with our product team.

Customer Success 48

Customer Success Management Roadmap Training 48

Chattermill

SEPTEMBER 4, 2018

The cloud-based technology company has capitalised on the pent-up demand for a workplace communications tool and has become the tech darling of Silicon Valley. NPS can help identify your brand’s advocates, drive your product roadmap, alert you to customers in danger of churning, and which customers you should approach for stories.

Net Promoter Score 40

Net Promoter Score NPS Advertising Feedback 40

SmartKarrot

JULY 6, 2022

Although technology makes engagement simpler, it is somewhat less likely to nurture long-lasting relationships than face-to-face interactions. instructor-led instruction In-app education: Encourage the use of the product by using the application’s automated engagement mechanisms.

Chief Customer Officer 10

Chief Customer Officer Self Service Roadmap Customer Success 10

West Monroe

JULY 24, 2023

Companies that don’t allow workers to leverage technology are going to fall behind because AI is only growing. However, that would be the case if AI greatly advances technologically. Peterson Chief Economist, The Conference Board How have innovators like Amazon changed customer expectations in all industries?

B2C 98

B2C Innovation Healthcare Industry 98

Gainsight

NOVEMBER 15, 2023

Learn more in our hot-off-the-press book, Customer Communities: Engage and Retain Customers to Build the Future of Your Business , co-authored by Nick Mehta, CEO, Gainsight, and Robin Van Lieshout, Chief Strategy Officer, Gainsight. We have two exciting features on the roadmap, and three powerful Gen AI features that are available today.

Self Service 52

Self Service Customer Success Roadmap B2C 52

SurveySensum

JULY 14, 2020

Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

West Monroe

DECEMBER 12, 2021

One common theme we heard was that technology providers are progressing to the next level of maturity in their service models. This new maturity will increase the discipline and rigor of these organizations in demonstrating their ROI on customer engagement and expansion. Investment in one-to-many digital engagement tools (e.g.,

Conference 40

Conference Technology Fashion Software 40

Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. Companies engaging their customers with up-to-date product information and success content are reducing churn, decreasing support costs, and improving customer satisfaction. How Do Companies Train Now?

Training 52

Training Course Consulting Software 52

BirdEye

OCTOBER 17, 2023

Anil oversees the product vision, strategy, roadmap, and execution for Birdeye products. Anil: Sure, Lauren, so social media is an essential channel for businesses to grow their brand awareness, generate leads, and engage with customers. You need one place to keep all posts organized and keep up with the engagement.

Brands 58

Brands Social Media Multi-Channel Tools 58

Kayako

FEBRUARY 13, 2019

What happens to your business when you begin to experience true hypergrowth and you have 40,000 customers to engage? Helping to develop a (small) team focused on increasing the engagement, NPS and health of your current customer base can be a huge win, and the best part is the systems are currently in place for new customers!

Customer Success 123

Customer Success Strategy Chief Customer Officer NPS 123

RapportBoost

SEPTEMBER 25, 2018

Brian: Fun fact, 77% of people prefer their engagement to be via live chat, 82% of people. And if every hundred of them know that 91 of them are probably not engaging and caring about building one-to-one relationship, and that, David, is where the opportunities exist. I’m sorry 80% of people expect it to be available. David: Sure.

Chatbots 40

Chatbots CRM Knowledge Base Strategy 40