Martin Hill-Wilson

JANUARY 29, 2016

Smartphone addicted customers increasingly use their ‘third hand’ for all engagement touch points including customer service. Visual IVR becomes the GUI of choice: delivering omni-channel fluency together with an infinitely more intuitive way of engaging with service options, relative to its audio equivalent. The second is Visual IVR.

Omni-Channel 40

Omni-Channel Roadmap Self Service Customer Journeys 40

Oracle

FEBRUARY 21, 2020

Visit the registration page and use discount code “SmarterCX” to get a rate of $995 on a full conference pass.**. Oracle Digital Customer Service Overview and Roadmap. Roadmap session featuring Jeremy Kembel, Product Management, Oracle. Ready to register for Oracle Modern CX 2020? Attend this session to learn more.

Customer Service 62

Customer Service Roadmap Hospitality Conference 62

Education Services Group

MAY 23, 2022

In today’s world, in-person conferences resonate differently than they did pre-pandemic, and TSIA World Interact in Orlando, Florida was no exception. The future of customer engagement. TSIA’s perspective on the future of customer engagement supports the reasons for establishing the CRO research practice.

Interaction 52

Interaction Multi-Channel Conference Customer Success 52

West Monroe

MARCH 14, 2024

Featured Content Achieving ROI today requires speed, value, and adaptability Read More Our commitment to delivering results is reflected in every client engagement. Otherwise, what’s the point? Latest Client Stories Creating $2.5 ROI Latest Client Stories Creating $2.5 ROI Latest Client Stories Creating $2.5

Data 40

Data Banking ROI Financial 40

Lumoa

AUGUST 23, 2021

Then, seek out opportunities to start conversations with your customers via comments, DMs, polls, surveys, and other engagement features on social media. Think about the verbiage your customers are using and the topics they’re discussing.

Customer Experience 236

Customer Experience Social Media Video Customers 236

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Engaging Testers. Increasing Efficiency.

eBook 75

eBook Case Study ROI Roadmap 75

West Monroe

JULY 24, 2023

Peterson Chief Economist, The Conference Board How have innovators like Amazon changed customer expectations in all industries? We've done a lot to put solutions in place to try to keep up with the expectations that our customers have of digital channels and engaging with a large corporation. You have to start from the same place.

B2C 98

B2C Innovation Healthcare Industry 98

Lithium

MAY 4, 2021

Khoros Engage has it all – dynamic general sessions, thought-provoking breakout discussions, practical tips, and virtual networking. Throughout our virtual Khoros Engage conference in September, we will share all award submissions with our 1500+ attendees. Khoros Roadmap Webinar Tuesday, June 8 • Register today!

Conference 52

Conference Analytics Social Media Roadmap 52

Gainsight

DECEMBER 27, 2019

We’ve released some amazing new Gainsight PX features , put on the best Pulse conference to date, and supported the customer-centric community with an ever-growing content library. The In-App Engagement Starter Kit. There’s a fine line between engaging your customers and bothering them.

Roadmap 97

Roadmap Metrics Feedback Conference 97

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Engaging Atlas Discussions Some discussion areas are limited to Khoros customers only. Available On-demand.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Lithium

AUGUST 2, 2022

Event recap: Forrester CX NA Conference 2022 Customer Experience leaders gathered at the Forrester Customer Experience 2022 to discuss the emerging customer experience trends in our rapidly changing world, here is a Khoros POV of those trends. Beyond the Roadmap: TikTok & Talkwalker Deep Dive. Available On-demand.

Roadmap 52

Roadmap Trends Conference Groups 52

Innovative CX

MARCH 24, 2023

In a few sentences, I’ve given you a FREE CX strategy for your organization and a roadmap to achieve it. No conferences. What you’ll learn in a day will outweigh anything you could learn from a webinar or attending a conference. Engage your customers by talking with them not surveying them. So, there it is. Consistently.

Customer Service 52

Customer Service Chatbots Conference Customer Journeys 52

Kustomer

JULY 24, 2020

With the coronavirus not ceasing anytime soon, what options do conference attendees have? From journey mapping, to analytics, to technology, to digital engagement, to agent empowerment, you’ll know how to create the unbreakable connections that drive customer loyalty, advocacy and revenue. Kustomer Conference. Go virtual!

Conference 52

Conference Customer Journeys Roadmap Innovation 52

Innovative CX

JUNE 22, 2021

In a few sentences, I’ve given you the CX strategy for your organization and a roadmap to achieve it. No conferences. What you’ll learn in a day will outweigh anything you could learn from a webinar or attending a conference. Engage your customers by talking with them not surveying them. So, there it is. No consultants.

Customer Experience 69

Customer Experience Chatbots Conference Customer Journeys 69

Experience Investigators by 360Connext

APRIL 6, 2015

I was in San Diego for the Next Generation Customer Experience conference and when we were offered the opportunity as part of the conference schedule, I jumped at it. Blog Customer Engagement Customer Experience Featured Opinion branding change management guest post linkedin' a Certified Customer Experience Professional (CCXP).

Customer Experience 110

Customer Experience Conference Customer Experience Professionals Roadmap 110

West Monroe

DECEMBER 12, 2021

This new maturity will increase the discipline and rigor of these organizations in demonstrating their ROI on customer engagement and expansion. “Figure out how to do more with less” could have been the unofficial slogan of the conference. Investment in one-to-many digital engagement tools (e.g., The result?

Conference 40

Conference Technology Fashion Software 40

NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! And after attending our LA conference, you’ll want more – and we have it. A Roadmap to Meaningful Content. But wait, that was only the first day at each conference! NetBase LIVE NY. How Warner Bros.

Social Media 62

Social Media Conference Analytics Multi-Channel 62

Optimove

NOVEMBER 7, 2019

Ten CRM executives and decision-makers from companies of various sizes, verticals, and (mostly) faraway places spent the entire day inside a conference room with us, generously giving their feedback on Optimove. Furthermore, timing it around the middle of Q4 allows us to incorporate feedback into next year’s roadmap.

Conference 64

Conference Roadmap CRM Customer Retention 64

CSM Magazine

JULY 11, 2023

Regularly engage with customers to gather feedback, understand their experiences, and identify areas for improvement. Regularly review and adjust your product roadmap based on market insights and customer feedback. Engage with marketing and sales teams to ensure effective product positioning, messaging, and go-to-market strategies.

Management 40

Management Roadmap Trends Communication 40

Kayako

FEBRUARY 13, 2019

What happens to your business when you begin to experience true hypergrowth and you have 40,000 customers to engage? Helping to develop a (small) team focused on increasing the engagement, NPS and health of your current customer base can be a huge win, and the best part is the systems are currently in place for new customers!

Customer Success 123

Customer Success Strategy Chief Customer Officer NPS 123

Totango

NOVEMBER 3, 2022

That’s the question that Sumo Logic Chief Customer Officer Dione Hedgpeth and Totango President & COO Jamie Bertasi discussed during their session at the TSIA World: ENVISION conference. Streamlining this process gives time back to customers and ensures your engagements are valuable for both parties. Reducing customer burdens.

Customer Journeys 62

Customer Journeys Tips Chief Customer Officer Healthcare 62

Gainsight

MAY 13, 2020

We could have never imagined that when we started Pulse in 2013 with 300 attendees that it would grow to the size of our virtual conference today with over 21,000 registered attendees. Today we wrapped the first day of Pulse Everywhere, our reimagined Pulse. This year we watched Pulse come full circle. What is ‘The Build Trap’?

Roadmap 59

Roadmap ROI NPS Customer Success 59

ChurnZero

MAY 12, 2020

The SaaS Revolution Show is brought to you by SaaStock Europe’s only B2B SaaS conference, which take place in Dublin, Ireland. Every Wednesday we her how the world’s fastest growing companies are tackling churn and using retention and engagement to fuel their growth. Host: Andrew Michael , Business Intelligence Manager, Hotjar.

Customer Success 64

Customer Success Chief Customer Officer B2B Roadmap 64

Optimove

AUGUST 15, 2022

It might happen every year, but when Google and Apple take to their respective stages to announce their product roadmaps for the coming year, most marketers get the chills. Hot off the back of I|O, Apple hosted its annual developer conference, WWDC 2022, and introduced iOS 16. When are your users engaged with your app?

Marketing 52

Marketing Sports Roadmap Analytics 52

Clarabridge

MAY 9, 2018

Our tenth annual Clarabridge Customer Connections Conference (C3) event kicked off Tuesday morning in the nation’s capitol at the Gaylord National Convention Center, right in Clarabridge’s backyard. With a roadmap to success, of course! With a roadmap to success, of course! Deriving New Insights from Your Data.

CEM 40

CEM Roadmap Contact Center Conference 40

Circular Edge

JUNE 17, 2020

Challenged with a dramatic increase in online orders due to the pandemic, KIND engaged CE to help empower their service teams with a customized JDE sales order solution to reduce manual, error-prone tasks and fulfill orders equitably. I am happy to help!

Resources 52

Resources Case Study Study Conference 52

BirdEye

OCTOBER 17, 2023

Anil oversees the product vision, strategy, roadmap, and execution for Birdeye products. Anil: Sure, Lauren, so social media is an essential channel for businesses to grow their brand awareness, generate leads, and engage with customers. You need one place to keep all posts organized and keep up with the engagement.

Brands 57

Brands Social Media Multi-Channel Tools 57

Gainsight

APRIL 8, 2021

We’ll be covering everything from building closed-loop feedback to make sure your roadmap is better informed to how CS fits into product-led growth strategies. With many cloud-based products growing incredibly fast in the last year, we want to help you drive onboarding and level up your in-app engagements.

Roadmap 59

Roadmap Customer Success Conference Sales 59

Circular Edge

APRIL 17, 2019

From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2. Resources: JDE E1 9.2

Resources 40

Resources Customer Journeys Roadmap Innovation 40

Circular Edge

APRIL 17, 2019

From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2. Resources: JDE E1 9.2

Resources 40

Resources Customer Journeys Roadmap Innovation 40

BirdEye

AUGUST 28, 2023

You become a household (or conference room) name when people encounter your brand multiple times. 3 – Higher engaged customers Your brand’s social media profile is the ultimate interactive marketing strategy. 3 – Create an engaging bio People will want to learn more about you as your brand awareness grows.

Social Media 52

Social Media Strategy Entertainment Multi-Channel 52

Gainsight

APRIL 23, 2019

Tip #2: Inventory requests for easier product roadmap planning. Sometimes planning your product roadmap can feel like a giant game of tug-of-war. Product managers often have to balance competing interests among stakeholders, especially when dealing with product roadmap planning. It was my first time at a Pulse conference.

Tips 49

Tips Management Roadmap Conference 49

Circular Edge

AUGUST 30, 2018

This year’s JD Edwards INFOCUS conference buzzed with excitement, energy and collaboration – and set a record for highest number of customer attendees. Quest’s conference lanyards featured our special edition anniversary logo]. Quest’s conference lanyards featured our special edition anniversary logo].

Resources 40

Resources Conference Chatbots Innovation 40

Circular Edge

AUGUST 30, 2018

This year’s JD Edwards INFOCUS conference buzzed with excitement, energy and collaboration – and set a record for highest number of customer attendees. Quest’s conference lanyards featured our special edition anniversary logo]. Quest’s conference lanyards featured our special edition anniversary logo].

Resources 40

Resources Conference Chatbots Innovation 40

Circular Edge

AUGUST 29, 2019

This year’s JD Edwards INFOCUS conference set a record for the highest number of customer attendees, while featuring more inspiring case studies , innovative products & solutions and fun , interactive networking than ever. Smart Help for Int’l Business : Realize Your Global JDE Roadmap.

Resources 40

Resources Conference Case Study Innovation 40

Gainsight

APRIL 17, 2019

I meet with one to two feature teams a week to review their recent progress and the roadmap. Whenever I’m talking to my Marketing team about a conference or webinar, we always know that the most important ingredient is the client presenting. In this case, I can see our CTO, Mickey, is actively using our Engagement feature.

B2C 79

B2C Software Roadmap Meeting 79

ChurnZero

OCTOBER 16, 2020

This Customer Success showdown, which took the form of an Oxford-style debate, was held at BIG RYG, ChurnZero’s annual Customer Success conference. You can watch all the recorded sessions from the conference for free and with no form-fill required – after you finish reading this article, of course).

Sales 98

Sales Customer Success Conference Customers 98