Innovative CX

OCTOBER 24, 2018

There are numerous articles, webinars and conference sessions that talk about business value, CX ROI, etc. Whatever it is, we need to declare what the investment will do in terms of ROI and then defend our proposal. Yes, it’s true that many different business strategies may impact customer retention as an example.

Strategy 40

Strategy ROI Conference Customer Retention 40

Talkdesk

APRIL 26, 2016

This week’s topic is customer experience on the global level. Found in Translation: A Global Customer Experience. Communication is essential to customer retention and acquisition. 50 Leading Customer Experience Conferences and Events to Attend in 2016. Let’s dive in! Allan Hall || CMS Wire.

Customer Experience 40

Customer Experience Conference Comparison Omni-Channel 40

Gainsight

JUNE 9, 2021

Who knew that we’d be able to offer a hybrid-style conference with over 20,000 attendees? The end of this part of the keynote came with a fantastic reveal: a new study is being released today on the subject of retention, and how it affects value, and revenue of publicly traded companies.

Entertainment 98

Entertainment Customer Success ROI Trends 98

Talkdesk

MAY 5, 2016

With years of combined experience attending hundreds of conferences, summits and trade shows, Talkdesk’s marketing team has seen the good, the bad and the ugly. We are hoping to mirror the ideal customer experience in our attendee experience for this event. Build Upon Your Customer-Centric Expertise.

Conference 40

Conference Customer Centricity ROI Customer Retention 40

Education Services Group

MAY 12, 2021

TSIA’s conferences are always jam-packed with best practices, real-life examples, success stories, and lessons learned from some of technology’s biggest names. Developing a Dynamic Engagement framework can be associated with the following overarching areas: outcome, experience, ROI, engagement, and validation.

Interaction 98

Interaction Customer Journeys Touchpoint Customer Success 98

ChurnZero

DECEMBER 20, 2019

Leading CS practices are looking for ways to actualize the value proposition into their playbook and maturity model so there is an execution path and narrative for driving ROI and expansion. . . Companies apply the golden rule of business to customers and employees. . High-value outcomes with real ROIs will reign supreme. .

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

ClientSuccess

MARCH 20, 2019

In this blog, I will cover the 4 high-level categories of customer success metrics. These categories were developed by 100 of the top customer success leaders during a session at the CS100 Summit —the number one leadership conference for customer success leaders. 4 High-Level Categories of Customer Success Metrics.

Metrics 61

Metrics Customer Success Measurement Net Promoter Score 61

Gainsight

MAY 13, 2020

We could have never imagined that when we started Pulse in 2013 with 300 attendees that it would grow to the size of our virtual conference today with over 21,000 registered attendees. ROI results include customer retention AND CSM retention, referenceable customer growth, efficiency using JO, and of course positive revenue impact.

Roadmap 59

Roadmap ROI NPS Customer Success 59

SmartKarrot

OCTOBER 3, 2022

Attend college recruiting events, conferences, seminars to help strengthen the company brand. Work closely with customers to deliver on business goals and digital marketing success. Ensure that customers are leveraging the BrightEdge solution to deliver business value across all levels of their company.

Customer Success 19

Customer Success Ecommerce Social Media Consulting 19

SmartKarrot

OCTOBER 10, 2022

Create account engagement plans for all customers, Own and drive operational communications, including Customer ROI from the platform throughout the customer journey. Collaborate closely with Senior CSMs and the Sales team to establish and build relationships with new and existing customers.

Customer Success 19

Customer Success Roadmap Healthcare Conference 19

Gainsight

JUNE 11, 2021

It’s a simple and effective change that will alter how you interact with your customers forever! Turning Customer Interviews Into Tangible Features featuring Mike Belsito, Co-Founder of Product Collective and Organizer of INDUSTRY: The Product Conference at Product Collective. You must ensure that the differentiation is clear.

Chief Customer Officer 91

Chief Customer Officer Customer Success Handbook Knowledge Base 91

Education Services Group

MAY 11, 2018

Folks who know that to improve their bottom lines they need higher touch engagement with their customers — but don’t have the resources to make that a reality. While attending this year’s Gainsight Pulse Conference, the significance of human-touch was made clear across the board.

Customer Success 40

Customer Success Engagement Customer Journeys Case Study 40

SmartKarrot

JANUARY 20, 2021

Provide real-time visibility into customer happiness and drive the right actions at the company to deliver a terrific customer experience. Build and implement a program to help customers deploy Lockstep’s best practices and get the maximum ROI from their investment in Lockstep.

Customer Success 10

Customer Success Banking Conference ROI 10

SmartKarrot

MAY 10, 2021

Collaborate with customers in a highly strategic manner to develop their success roadmap for the first 12 months of adoption and beyond. Work with customers to quantify business value and ROI, solidifying the value of the platform to the organization. Driving the customer’s business transformation and operational excellence.

Customer Success 10

Customer Success Roadmap ROI Customers 10

BirdEye

MARCH 24, 2023

Then, prioritize your initiatives based on their potential return on investment (ROI) and your available budget. Subscribe to industry publications, attend conferences, and participate in online forums and discussions. A successful strategy requires proper metrics.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

Pointillist

JUNE 15, 2018

Much of the marketing world is still focused on customer acquisition, but to improve customer retention will yield f ar better ROI and cost about 5-25X less than customer acquisition. What is Customer Retention? Why Customer Retention Matters. My Customer Retention ?

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110

SmartKarrot

DECEMBER 18, 2020

Hence, it is must to update yourself with the new customer service trends that are prevalent in the SaaS industry. With so much competition in the marketplace, customer servicing plays a crucial role in customer retention. A small miss in giving a good customer experience can cause them to leave you permanently.

Trends 10

Trends Self Service Customer Service Net Promoter Score 10

SmartKarrot

DECEMBER 18, 2020

Hence, it is must to update yourself with the new customer service trends that are prevalent in the SaaS industry. With so much competition in the marketplace, customer servicing plays a crucial role in customer retention. A small miss in giving a good customer experience can cause them to leave you permanently.

Trends 10

Trends Self Service Customer Service Net Promoter Score 10

BirdEye

APRIL 7, 2023

Return on Marketing Investment ROI is a pretty standard marketing KPI that every business tracks. ROI = (Sales growth – marketing spend) ÷ Marketing spend Tracking the return on marketing investment may not give you an accurate picture if you have many active marketing campaigns.

Marketing 52

Marketing Social Media Return on Investment Touchpoint 52

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Colin has written seven bestselling books on Customer-driven growth.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

SmartKarrot

JUNE 12, 2020

At the 2015 conference, Jason Lemkin famously said that “Customer Success is where 90% of the revenue is.” Renewals, upsells, and cross-sells will help with customer success, which is why they will continue providing you with more revenue. Customer Retention Is Elementary .

Sales 10

Sales Customer Success Net Promoter Score Metrics 10

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Colin has written seven bestselling books on Customer-driven growth.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ClientSuccess

NOVEMBER 22, 2022

Learn How to Align Your Customer Success and Marketing Teams. As marketers, you’re always looking for new and innovative ways to drive value and ROI for your brand. But what if we told you that understanding your customers was the key to success? Create a Customer Advisory Board for Your Company.

Customer Success 69

Customer Success Strategy Marketing Social Media 69

SurveySparrow

APRIL 23, 2023

By targeting prospects more likely to become customers, you can allocate your resources more effectively, resulting in a better return on investment (ROI). Better Customer Relationships Generating quality leads and building demand involves understanding your target audience’s needs and pain points.

B2B 52

B2B Marketing Social Media Advertising 52

CustomerSuccessBox

DECEMBER 24, 2021

Highlight the ROI or the value that they received or the positive impact that your product was able to offer. Reimagining the way processes work can tremendously improve customer experience. This way each touchpoint with your customer-whether it’s through marketing, or sales, or product team- is an opportunity to make that impression.

Customer Journeys 52

Customer Journeys Customer Success Chief Customer Officer Touchpoint 52

Gainsight

FEBRUARY 2, 2024

Companies engaging their customers with up-to-date product information and success content are reducing churn, decreasing support costs, and improving customer satisfaction. In short, customer training leads to customer retention.

Training 52

Training Course Consulting Software 52

ChurnZero

DECEMBER 16, 2022

In our webinar, “ Focusing on ICBs to accelerate user adoption and success ,” Jason shares strategies for mapping and rewarding ideal customer behaviors to drive adoption, product engagement and customer retention. You can get people in a conference room together for two hours and map out a simple thing.

Customer Success 98

Customer Success Customer Journeys Customers Metrics 98

SurveySensum

SEPTEMBER 8, 2023

NPS cuts cost of customer acquisition: According to the research done by Frederick Reichheld of Bain & Company (the inventor of NPS) increasing customer retention rates by 5% increases profits by 25% to 95%. NPS increases customer loyalty: According to the 2017 Temkin research , promoters are 4.2

NPS 52

NPS ROI Social Media Effort Score 52

RapportBoost

DECEMBER 10, 2018

According to research from Aberdeen, companies who provided an Omni-channel customer experience achieve a 91% higher year-over-year increase in customer retention, compared to organizations who don’t. There are many channels and customers often have strong preferences. Why does this matter to us?

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

Amity

FEBRUARY 2, 2016

We sat down with Perry Monaco, Manager of Customer Success - The Americas, to discuss how Customer Success has evolved at LinkedIn over the last 5 years. The Reason Why More Companies Are Using Customer Success Teams to Ensure Customer Lifetime Value. May 10-12 - Pulse 2016 Conference.

Resources 80

Resources Customer Success Customers Customer Retention 80

Optimove

JANUARY 16, 2024

In addition, a comprehensive analysis by Forrester , known as Optimove’s Total Economic Impact, underscored the 578% ROI for clients from the telecommunications, insurance, iGaming, and retail industries. This highlights our efficiency, customer retention, and enhancement of customer order value.

Net Promoter Score 52

Net Promoter Score CRM Analytics Telecommunications 52

Experience Matters

APRIL 7, 2015

Our consultants have helped customers to achieve successes such as: Recommendation rate driven to 94 percent, 30+ percent increase in NPS®, 90 percent renewal rate, and 96 percent low or very low Customer Effort Score. and Harvard Business Publishing, were honored at the conferences 2014. Engaging Employees on the Frontline.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Retently

AUGUST 26, 2019

What a customer defines as excellent customer service can range from great and prompt support to UI tweaks that make the customer experience more streamlined. With loyal customers, retention is skyrocketing, referrals are driving more leads and your company is streamingly growing. Drive More Profit.

Feedback 87

Feedback Social Media Effort Score Net Promoter Score 87

SurveySensum

JULY 14, 2020

Jay Nathan – Founder of Customer Imperative and Gain Grow Retain. With over a decade of experience in customer success and customer service, Jay Nathan has developed customer retention and growth methodology for building, managing, and scaling tech companies serving businesses of all sizes. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

APRIL 5, 2021

Growing a company is all about that customer friction is minimized and customers feel attached to the company. It is necessary to make sure customers use the product in its best way to get value. Product-led growth is necessary to optimize ROI, find customer journey bottlenecks, and increase product adoption.

Metrics 10

Metrics Measurement Customer Satisfaction Conference 10

SmartKarrot

MAY 4, 2023

There are several ways through which an ideal call coaching tool helps companies be perceptive, productive and generate higher ROI: Sentiment analysis Understanding their sentiment is one of the most important insights during a sales call or customer meeting.

Meeting 10

Meeting Software Effort Score Video 10

SmartKarrot

OCTOBER 13, 2022

QBRs are ideal for sharing growth strategies that will speed up the customer’s achievement of their business goals if you can communicate the ROI of your product. You should be able to recognize a need or challenge that the customer is facing and present them with a solution using a relevant feature or component of the product.

Customer Success 10

Customer Success Management B2B Sales 10