Totango

SEPTEMBER 12, 2018

The C hief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals. One of the hottest topics at this year’s CCO is what a Customer Success program really means and how to get started.

Chief Customer Officer 55

Chief Customer Officer Conference Customer Centricity Customer Success 55

Education Services Group

JULY 5, 2022

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Customer Success is not one-size-fits-all.

Conference 52

Conference Customer Success Culture Customer Centricity 52

SurveySparrow

NOVEMBER 28, 2019

A Customer Experience conference is always a source of joy for us, CX enthusiasts. are all the next-level experiences that these events deliver, aiding you to reinforce and bolster up your customer experience tactics. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Well, then dive in!

Conference 52

Conference Customer Experience Customer Journeys Omni-Channel 52

CustomerSuccessBox

DECEMBER 4, 2018

That means the customer needs to renew their contract more than once. Without a high customer retention rate, a SaaS company will shut down, no matter how great the other metrics are. You may believe that if the customer does not have any problem, the customer will renew the contract. Are you ready?

Customer Retention 40

Customer Retention Effort Score Case Study Customer Success 40

CloudCherry

AUGUST 26, 2019

A recent snapshot of survey results from Forrester’s CX NYC 2019 conference shows where B2B companies stand in the battle for CX dominance. The survey questions were asked regarding where organizations stood on four core CX capabilities: business case development for CX, customer success management, CX measurement, and insights development.

B2B 199

B2B Conference Metrics B2C 199

Daniel Group

NOVEMBER 10, 2023

Over the years, the connection between positive customer experiences and outcomes such as sales growth and customer retention has continually been seen. In this issue of Success Strategies, I want to dig a bit deeper into the connection between customer experience and business growth, from Fred Reichheld’s perspective.

Net Promoter Score 52

Net Promoter Score Conference Effort Score Sales 52

ijgolding

JANUARY 22, 2018

Companies with happy employees and high employee retention rates also have higher customer retention rates. Send company personnel to a customer experience conference. Please note, this article was written by Customer Contact Week.

Customer Experience 191

Customer Experience Social Media Abandon Rate Conference 191

Optimove

MARCH 26, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove Connect 2024 served as more than just a conference; it was a place for inspiration, collaboration, and transformation in the realm of marketing. Just one of several sessions on maximizing Optimove.

Connections 64

Connections CRM Conference Touchpoint 64

Gainsight

APRIL 11, 2023

Pulse is celebrating its tenth anniversary as the biggest, most amazing conference for the customer success community. Here’s a look at our Pulse 2023 conference tracks. Stabilizing Revenue in a Downturn by Doubling Down on Retention In today’s economic climate, SaaS companies are having to grapple with a new reality.

Leadership 52

Leadership Conference Customer Success Customer Retention 52

Innovative CX

OCTOBER 13, 2023

Journey Mapping Surveying customers (VOC) Creating ROI’s Hiring CX “program” managers Engaging CX consultants Buying technology Attending CX conferences Listening to CX webinars and podcasts Reading the latest “how to do CX” book. Webinars, books, conferences are certainly great ways to learn about experience management.

Customer Experience 59

Customer Experience Conference Customer Journeys NPS 59

Lumoa

AUGUST 23, 2021

New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention. However, customers say that most companies fall short when it comes to meeting their expectations.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

Call Experts

JULY 17, 2019

Understanding the customer lifecycle is important. . Every company needs to identify the reasons behind its decay in customer retention rates. It is essential to do an honest assessment of all factors that contribute to customer retention. Summer Conferences for Medical Professionals and Equipment Providers.

Customer Experience 66

Customer Experience Call Center Contact Center Conference 66

ClientSuccess

JANUARY 11, 2023

The concept of customer success continues to rapidly gain traction as businesses strive to improve their customer experience. To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies.

Customer Success 80

Customer Success eBook Loyalty Conference 80

One Millimeter Mindset

SEPTEMBER 11, 2018

Asking me to provide pro bono insights for your own benefit, without even taking the time to schedule a conference call to introduce yourself, is disrespectful. Without being available to speak to me in person or via conference call. For starters. All via a series of emails. Develop Industry 4.0

Communication 167

Communication Social Media B2B Conference 167

ChurnZero

MARCH 28, 2023

Early-stage SaaS businesses tend to put most of their focus on acquiring net new customers. For a little while, customer retention is a manageable task with existing staff. When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy.

Customer Engagement 52

Customer Engagement Engagement Company Strategy 52

Experience Investigators by 360Connext

NOVEMBER 20, 2014

Customer retention is paramount in keeping a SaaS company afloat, particularly as a company matures. While customer acquisition and lead conversion are integral parts of growing a SaaS business, with time, retention and renewals gain equal and eventually greater importance.

Customer Experience 302

Customer Experience Chief Customer Officer B2B Conference 302

ChurnZero

JUNE 16, 2020

SaaStock has been helping SaaS businesses gain traction, grow and scale for the last five years with their in-person conferences. Customer Success Around the Web. 4 New Rules for Customer Retention in 2020 – Find out how to keep stressed out, panicked, and preoccupied customers on board.

Customer Success 92

Customer Success Customer Retention Customer Centricity Tips 92

ChurnZero

APRIL 30, 2021

Like most events last year, our inaugural industry conference BIG RYG pivoted from an in-person experience to an entirely digital one. with more and more people receiving vaccinations, we are hopeful about our 2021 conferences.?That’s?right, right, conference s ?– Customer Success Around the Web. While we were?disappointed?we

Conference 52

Conference Industry Customer Success Customer Retention 52

Kustomer

JANUARY 11, 2022

Depending on the nature of your business and the needs of your customers, implementing automated assistance in the shape of features such as chatbots can offer many benefits, from quicker response times to streamlining staff expectations. Better Customer Retention. Loyalty is about more than customer retention.

Customer Service 98

Customer Service e-support Self Service Customer Retention 98

ShepHyken

FEBRUARY 12, 2024

Wondering how your approach to customer experience leads to tangible outcomes like increased sales, customer retention, and referrals? My Comment: This article is from Social Media Examiner, which puts on the Social Media Marketing World conference in San Diego, CA (Feb 18-20, 2024).

Self Service 66

Self Service Customer Service Social Media Ecommerce 66

InMoment XI

MARCH 17, 2009

The underlying cause of this growth appears to be increased customer retention through real-time voice of the customer (VOC) programs. And there was certainly a lot of talk about this at the recent Gartner CRM conference in London.

Marketing 200

Marketing Conference CRM Customer Retention 200

InMoment XI

MARCH 17, 2009

The underlying cause of this growth appears to be increased customer retention through real-time voice of the customer (VOC) programs. And there was certainly a lot of talk about this at the recent Gartner CRM conference in London.

Marketing 200

Marketing Conference CRM Customer Retention 200

InMoment XI

MARCH 17, 2009

The underlying cause of this growth appears to be increased customer retention through real-time voice of the customer (VOC) programs. And there was certainly a lot of talk about this at the recent Gartner CRM conference in London.

Marketing 200

Marketing Conference CRM Customer Retention 200

SurveySparrow

OCTOBER 10, 2019

Dreamforce is a 4-day annual tech conference conducted by Salesforce. Every year Dreamforce brings together the entire Salesforce community consisting of important stakeholders, partners, employees and customers under the roof of constructive education. Organizations to individuals (customers, partners, employees, etc.)

Conference 73

Conference Course Hotels Innovation 73

Customer Bliss

SEPTEMBER 27, 2018

“If you have a customer success job in an organization that isn’t interested in customer retention, you need to consider doing something else,” says Lucy Norris , Executive VP, Global Leader of Customer Success at Genesys , a technology company that provides solutions for customer experience, marketing, and sales.

Communication 222

Communication Chief Customer Officer Customer Care Customer Success 222

Seaton CX

FEBRUARY 7, 2024

When you build your customer experience management program around the customer journey map, you can focus your limited resources to improve customer interactions that matter most to improve customer retention and create loyal customers. What is a Process Map? They don’t require any non-employee input.

Customer Journeys 59

Customer Journeys Social Media Customer Service Representative Interaction 59

Experience Investigators by 360Connext

JUNE 20, 2018

We were constantly walking into meetings in conference rooms with LONG agendas that could get pretty boring and stuffy. Instead of focusing solely on the revenue generated by increasing customer retention, improving customer engagement and creating more customer loyalty… What happens when we do not engage customers?

Engagement 179

Engagement Social Media Sales Loyalty 179

Beyond Philosophy

NOVEMBER 10, 2014

In addition, higher levels of customer satisfaction are tied to high levels of positive cash flows with low volatility, and positive earnings surprises. Keeping Customers results in a high increase in value. Focusing on customer retention with a better Customer Experience will benefit your bottom-line expenses.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience Insurance 164

CSM Practice

MAY 13, 2020

We encourage you to explore the consolidated results of the survey to improve your understanding of business trends, to implement new customer retention strategies. The key findings arising from our survey results are as follows: Customer Engagement. Sales and Customer Success. Increased customer conferences on the web.

Customer Success 83

Customer Success Survey Conference Customer Retention 83

Michel Falcon Experience

SEPTEMBER 9, 2014

Too many companies claim to be focused on their customers but continue to pay lip service to genuinely becoming a ‘customer company.’ ’ Video : What is a Customer Company? Would they have ranked 6th and increased their customer acquisition through referrals by 10%? It was hilarious!”

Customer Centricity 137

Customer Centricity Company Customer Retention eBook 137

Education Services Group

OCTOBER 15, 2020

We were thrilled to sponsor the first annual BIG RYG Customer Success Conference, and have our own Vice President of Customer Success & Operations, Megan Macaluso , included in the list of impressive speakers! (If Madeline Evans, Digital Customer Success Manager. Thankfully they are all available now On-Demand !)

Net Promoter Score 105

Net Promoter Score Conference Customer Success NPS 105

ChurnZero

DECEMBER 29, 2020

As such, we tapped industry experts for a verbal duel on the subject, which took the form of an Oxford-style debate, at BIG RYG, ChurnZero’s annual Customer Success conference. You can watch all the on-demand sessions from the conference now.) 5 Ways to Reduce Churn by Delivering a Consistent Customer Experience.

Conference 98

Conference Chief Customer Officer Customer Success Software 98

ijgolding

DECEMBER 3, 2014

I strongly believe that the implementation of a Customer Experience Framework can help law firms to be the best they can be – for their partners, employees and customers. It would be great for others to hear your story.

Customer Centricity 225

Customer Centricity Customer Experience Customer Retention Industry 225

Michel Falcon Experience

OCTOBER 2, 2014

.” I understand operating budgets are reviewed with strict attention, however, what I have a hard time understanding is when a company will “double down” on traditional media and say they don’t have the budget to increase their customer loyalty. Think about your business.

Customer Experience 131

Customer Experience Conference ROI Customer Retention 131

ChurnZero

OCTOBER 5, 2021

Last week we had the much anticipated opportunity to sponsor, attend, and speak at the in-person 2021 SaaStr Annual conference. Emotional Intelligence for Customer Success – Learn the three key areas that are required to make a great Customer Success Manager.

Customer Success 95

Customer Success Conference B2B Sales 95

Education Services Group

MAY 23, 2022

In today’s world, in-person conferences resonate differently than they did pre-pandemic, and TSIA World Interact in Orlando, Florida was no exception. You know it’s a good conference if this was your only piece of feedback.). Your digital transformation is late.

Interaction 52

Interaction Multi-Channel Conference Customer Success 52

CSM Magazine

NOVEMBER 3, 2022

While being labeled a brand authority is not something you can directly confer on yourself, having consistent and speedy customer service will earn the trust of new and longtime customers alike. In conclusion, it’s impossible to overstate how crucial it is for any business to provide excellent customer service.

Customer Service 52

Customer Service Poor Customer Service Exceptional Customer Service Social Media 52