Circular Edge

JUNE 27, 2023

Streamline Your Financial Operations with Oracle's FCCS: Empowering Efficient Consolidation and Close Processes What is FCCS Ideal for? Ideal for organizations that need to consolidate financial data from multiple entities or business units into a single set of financial statements. Δ What does FCCS do?

Financial 52

Financial Government Return on Investment Competitive Advantage 52

Experience Investigators by 360Connext

APRIL 23, 2024

Let’s explore customer experience management (CEM), its pivotal role in shaping customer lifetime value , and strategies for measuring the return on investment of CX initiatives. The Financial Impact of Customer Experience There are significant financial implications from investing in customer experience.

ROI 143

ROI CEM Net Promoter Score Customer Experience 143

Strativity

OCTOBER 16, 2017

Most companies agree that having an exceptional customer experience is a good thing. They forgo quantifying the financial benefits of improving customer experience but have obvious known costs of such initiatives. But there is a solution that looks at component and initiative-specific financial benefits and cost.

Return on Investment 45

Return on Investment Customer Journeys ROI Customer Experience 45

InMoment XI

OCTOBER 18, 2023

The forum provided a platform for award-winning CX speakers from some of Europe’s most prominent brands, including Foot Locker , Vue Cinemas, Quilter, MediaMarktSaturn, NPSx by Bain & Company , and Forrester. These meetings allow you to connect the dots between your CX initiatives and financial outcomes.

Customer Experience 260

Customer Experience ROI Return on Investment Financial 260

Strativity

OCTOBER 16, 2017

Most companies agree that having an exceptional customer experience is a good thing. They forgo quantifying the financial benefits of improving customer experience but have obvious known costs of such initiatives. But there is a solution that looks at component and initiative-specific financial benefits and cost.

Return on Investment 40

Return on Investment Customer Journeys ROI Customer Experience 40

Lumoa

NOVEMBER 29, 2021

Most business leaders believe that customer experience will be the key driver of their company’s competitiveness going forward. Companies receive real-time feedback in massive volumes if they only start listening to their customers. For many companies, it is the hardest part of the whole customer experience management process.

ROI 259

ROI Customer Experience NPS Financial 259

InMoment XI

SEPTEMBER 12, 2023

Operational and Financial Analysis: Look into operational efficiencies, production costs, and pricing structures of competitors. This financial foresight is vital for strategic planning. Could your company fill this void with exceptional customer service and thereby win over disenchanted consumers? Who is their target audience?

Analysis 260

Analysis Marketing Competitive Advantage Analytics 260

InMoment XI

JANUARY 19, 2024

These tools allow your business to digest analytical insights in the way that makes the most sense for your company. Consider a retail company using prescriptive analytics to optimize its pricing strategy. Decision-makers can follow these recommendations to adjust prices and potentially improve the company’s profitability.

Analytics 260

Analytics Course Retail Resources 260

Beyond Philosophy

FEBRUARY 5, 2019

Beyond Philosophy won an award named one of the Best Management Consultancy Firms in the UK, by the Financial Times (FT). This bonus episode podcast explores how you can take your idea and turn it into an Financial Times Award-Winning consultancy, too. Starting your own company is hard work. Everyone blows it from time to time.

Consulting 110

Consulting Financial How To Return on Investment 110

InMoment XI

JULY 7, 2022

When customers are looking for a solution to a problem, they will often turn to a company they trust. Sometimes, they will choose that company even if the product is slightly more expensive because they recognize and trust the name. This is separate from what a company is saying about its own product.

Brands 492

Brands How To ROI Social Media 492

InMoment XI

JANUARY 16, 2024

By integrating these advanced technologies, these companies aim to streamline customer interaction, automate routine tasks, and optimize their overall operations. This frees up human agents to focus on more complex financial matters. What is Contact Center AI? Integration is vital for a seamless operation.

Contact Center 260

Contact Center Virtual Agent e-support Chatbots 260

Playvox

JUNE 6, 2023

As “do more with less” becomes a familiar mantra, contact center leaders are challenged to convince C-suite executives, and especially chief financial officers (CFOs), that not only is it mission critical to deliver outstanding customer experiences (CX) , but that it’s also an opportune time to invest in workforce management (WFM) software.

Contact Center 66

Contact Center Return on Investment Tips ROI 66

Horizon CX

MARCH 1, 2021

The issue at hand was the conflict that debated the company priority: Customer Satisfaction or quarterly numbers. The head of sales and marketing and the head of services aligned with all the reasons why Customer Satisfaction and Loyalty had to be the company’s number one operating pillar. Randall Brandt at Burke, Inc.

ROI 130

ROI Return on Investment Financial Customer Satisfaction 130

Lumoa

JULY 10, 2018

Most business leaders believe that customer experience will be the key driver for their company’s competitiveness going forward. Companies receive real time feedback in massive volumes, if they only start listening to their customers. For many companies it is the hardest part of the whole customer experience management process.

ROI 303

ROI Customer Experience NPS Financial 303

inmoment

AUGUST 5, 2020

Financial services brands are facing more complex challenges than ever before, especially when it comes to customer experience (CX) and sparking business growth. Customer acquisition is one of what we at InMoment like to call the four economic pillars of customer experience return on investment (ROI). Intelligence is Key.

Financial 52

Financial eBook Return on Investment ROI 52

Beyond Philosophy

FEBRUARY 5, 2019

Beyond Philosophy won an award named one of the Best Management Consultancy Firms in the UK, by the Financial Times (FT). This bonus episode podcast explores how you can take your idea and turn it into an Financial Times Award-Winning consultancy, too. Starting your own company is hard work. Everyone blows it from time to time.

Consulting 60

Consulting Financial How To Return on Investment 60

Lumoa

JUNE 30, 2022

They might feel frustrated and unhappy because they see huge opportunities for your company that aren’t being capitalized on. While this isn’t something you can achieve completely by yourself, you can do a lot to influence the perception of CX throughout your company. Every company has a huge list of competing priorities.

Customer Experience 277

Customer Experience How To Metrics Feedback 277

NobelBiz

NOVEMBER 13, 2023

As businesses prioritize customer satisfaction, understanding the nuances of measuring Customer Experience Return on Investment (CX ROI) has emerged as a strategic imperative. The capacity to measure and quantify the return on investment (ROI) of CX initiatives is critical for businesses to thrive.

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111

CX University

OCTOBER 30, 2017

CX University (CXU) announced today the official launch of Customer Experience (CX) Financial Consulting Services. Scott McCallister, new to CXU as VP of Consulting, will spearhead the mission to provide guidance to CX practitioners and organizations who need solid quantitative data connecting CX strategies to the financial bottom line.

Consulting 40

Consulting Financial Measurement Net Promoter Score 40

InMoment XI

NOVEMBER 15, 2023

This method harnesses the power of data and insights to gain a deeper understanding of customers, their preferences, and their interactions with a company. By delving into these insights, companies can make data-driven decisions to enhance customer satisfaction and customer loyalty.

Analytics 324

Analytics Customer Experience e-support Net Promoter Score 324

CX University

APRIL 2, 2024

Companies increasingly recognize that employee experience can be positive, powerful, and influential in engaging customers. On March 12, 2024, The Dollar General store in Mineral Point, WI, rebelled against the company, and the entire store staff quit. Employee experience is receiving increasing attention in our experience ecosystem.

Strategy 52

Strategy Financial Leadership Apparel 52

Alida

MAY 10, 2016

In 1984, as I lead the customer experience strategy at Lands’ End, I helped map the company’s customer journey and identify 267 touchpoints, narrowing that list down to the key 15 that were most critical to our customers. However, the acceptance of customer experience as a differentiator to grow your business is new to most companies.

Chief Customer Officer 100

Chief Customer Officer Strategy Company Customer Experience 100

NICE inContact

MAY 10, 2019

Chief financial officers (CFOs) are notoriously tough customers when it comes to approving expenditures for new initiatives. They expect to see a solid business case with a strong, defensible return on investment (ROI). With 1,300 company-run and franchise retail locations, it’s the second largest quick-lube chain in the U.S.

Automotive 149

Automotive Contact Center Return on Investment ROI 149

Michel Falcon Experience

APRIL 13, 2023

We have a very special guest in the virtual building, Cameron Herold, to talk about company culture. I first saw company culture be something that was more than just stuff on your wall or in your break room and perks. When did you first learn that company culture could actually drive growth? Hey everyone.

Culture 60

Culture Company ROI Leadership 60

ShepHyken

MARCH 9, 2022

I’ve been asked many times how to get the C-suite to invest in customer service. Prove that spending $100 will make the company $200, and you just may capture the attention of a decision-maker in the C-suite. . It’s only to be seen by the people inside a company. . Those numbers need to make the case for an investment.

Return on Investment 120

Return on Investment Software ROI Customer Service Training 120

Beyond Philosophy

MARCH 7, 2024

Listen to the podcast: You have a hidden impact on your return on investment for your customer experience management programs. A financial services organization asked me how much money it would bring in if they did what I was telling them to do regarding improving the customer experience…and I couldn’t tell them.

ROI 78

ROI Return on Investment Exercises Measurement 78

West Monroe

OCTOBER 19, 2023

But by 2030, they expect digital operations to deliver tangible benefits in the form of speed and flexibility, customer satisfaction, and financial returns. To support their digital aspirations, manufacturers expect to increase technology investment relative to current levels. Expectations for return on investments are high.

ROI 52

ROI Technology Strategy Return on Investment 52

CSM Magazine

NOVEMBER 3, 2023

Over the past 30 years, there’s been a significant evolution in client and customer needs and as we approach 2024, it is apparent to all industry leaders that our role as outsourcers has become one of a trusted partner to companies. According to our company’s “ CX Landscape 2022: Evolution or Revolution?

Return on Investment 59

Return on Investment Leadership Financial Banking 59

Circular Edge

JULY 17, 2023

How to Calculate ROI on an ERP System Authors: Ashim Choudhari Calculating Return on Investment (ROI) for an ERP implementation involves assessing the costs incurred during the implementation process and the resulting benefits over a specified period. Contact Circular Edge today to learn more about our NetSuite consulting services.

ROI 52

ROI System How To Return on Investment 52

West Monroe

FEBRUARY 18, 2024

While today’s rapidly evolving financial landscape has banks focusing on numerous priorities, consumer lending is experiencing significant shifts that demand immediate attention to manage current expenses and position for future growth. The solution, then, has been to hire rapidly and throw bodies at the problem.

Consumers 52

Consumers Technology Strategy Banking 52

ijgolding

FEBRUARY 20, 2017

They are not the first senior leadership team of a company to ask a question along these lines – they are very unlikely to be the last. Wanting proof of the real financial benefit of a CX focused strategy is a very common requirement of those who run businesses – and so it should be.

Customer Experience 208

Customer Experience Poor Customer Service Financial Return on Investment 208

Comm100

JANUARY 11, 2023

In 2022, 59% of companies surveyed agreed that their markets have become more competitive in recent years. Best of all, bringing all these benefits to a customer service environment comes with significant return on investment. Automation becomes a win for companies focusing on employee experience. An immediate response.

Customer Service 203

Customer Service Self Service Chatbots Healthcare 203

West Monroe

JANUARY 24, 2023

Faced with tumbling stock prices, constricted debt markets, and tighter revenue streams, public software companies are struggling to right their lopsided balance sheets—and for the first time in a decade are looking beyond growth for growth’s sake and instead toward long-term financial stability.

Company 52

Company Software Strategy Leadership 52

Circular Edge

JUNE 27, 2023

Extremely useful for businesses in industries such as construction, engineering, and professional services that require a high degree of contract and financial management. Ideal for businesses that require a comprehensive solution for project and contract management and financial tracking. Δ What does PCMS do?

Management 52

Management Financial Return on Investment Competitive Advantage 52

BirdEye

APRIL 11, 2023

It typically involves setting out an overall vision for the company and then establishing specific steps or milestones for how to get there. It usually takes into account factors such as marketing objectives, financial constraints, competitive analysis, and customer needs. What is a business strategy template?

Examples 98

Examples Strategy Analysis ROI 98

ShepHyken

JUNE 22, 2021

By the time companies can measure attitude, they are already looking at the rearview mirror, unable to change the experience.” ” “To get the attention of the C-suite about service improvement initiatives, you need to speak their language, Return on Investments.”

Return on Investment 87

Return on Investment B2B Groups Financial 87

West Monroe

APRIL 9, 2024

There’s a heightened focus on the potential consequences of rate increases on banks' operational and strategic decisions—and on their financial stability—as they face fragmentation and competition. Now more than ever, financial institutions must decide who they are and how they’ll get where they want to be.

Self Service 52

Self Service Trends Banking Financial 52