NobelBiz

NOVEMBER 20, 2023

In an era defined by digital communication, mastering the art of business calls is non-negotiable. Welcome to the definitive guide on setting up a Virtual Phone System (VPS) – your ticket to seamless, efficient, and customer-centric communication.

System 103

System Communication Contact Center Self Service 103

CSM Magazine

JANUARY 17, 2024

This communication format gained huge traction following the COVID-19 pandemic where remote working became the need of the hour. Typically, videos are shared across social media platforms such as Instagram, Metaverse, X, YouTube, TikTok and more. How Can Enterprise Video Platforms Transform Communication?

Video 52

Video Communication Training Social Media 52

ReviewTrackers

JULY 23, 2018

You have already planted your business flags on popular social media properties. Now, it’s time to grow your social media presence, drive engagement, and get real results that can impact your bottom line. 7 Social Media Marketing Strategies to Drive Results . 1: Come Up with Your Social Media Game Plan.

Social Media 63

Social Media Strategy Marketing Multi-Channel 63

Gainsight

JUNE 13, 2024

Now, think about how your Product, Marketing, and Sales teams promote your product to customers and prospects—emails, social media, internal enablement, and in-app notifications. Say “Hey” on Social Media or in Your Community Your customers are humans. Social media is a two-way street, though.

Social Media 52

Social Media Course Case Study Chief Customer Officer 52

Gainsight

MARCH 25, 2020

Amidst all this, some companies are doing a great job of communicating with their customers, their employees and their families, and their investors with respect to COVID-19 and its impact on all of them. What can we learn from Arne and other companies in communicating with our customers? security crises (e.g.,

Communication 143

Communication Fashion Hospitality Financial 143

InMoment XI

OCTOBER 24, 2023

Elevate Your Business with a 360-Degree View of Customer Interactions Integrating Multiple Data Points The modern customer interacts with businesses across a myriad of channels: from traditional phone calls and emails to social media, chatbots, online reviews , and even in-person visits. Enter analytics.

Contact Center 260

Contact Center Analytics Multi-Channel Effort Score 260

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. You’ll learn how to craft a real estate social media strategy that’s not just good but great—bringing in new business.

Social Media 57

Social Media Tips Sales Advertising 57

Kerry Bodine

JULY 31, 2018

This morning I delivered a webinar called The Business Case for Service Design , part of Rosenfeld Media’s day-long virtual conference on The Business Case for Design. Below, I’ve answered the questions I received on this webinar about this diagram and the rest of my presentation. Isn’t UX a superset of CX?

Customer Journeys 120

Customer Journeys Conference User Experience Social Media 120

Lithium

APRIL 23, 2020

In our upcoming webinar on May 14th, 2pm CT, we’ll show you how to simplify and streamline brand protection. When implemented well, brand protection strategies don’t just prevent expensive and damaging crises, they also improve your overall social media operations and results through better collaboration and communication among teams.

How To 52

How To Social Media Brands Report 52

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. Watch the webinar replay of Redesigning CX programs: Enhancing the Way We Listen, Analyze, and Engage with Customers to learn more.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

BirdEye

NOVEMBER 10, 2023

Genesis Counseling Center faced this challenge head-on and embraced the power of AI for reputation management to manage its customer communications. A remarkable transformation in how they communicate and connect with their patients. The integrated Messaging platform merges communications channels into one place to improve efficiency.

Communication 57

Communication Chatbots Conference Customers 57

SmartMessage Blog

JUNE 1, 2023

The secret of success in the world of marketing is good communication with the target audience. Marketing activities without a strong communication strategy are far from producing the expected results. What is Marketing Communication? What Are the Characteristics of Marketing Communications?

Communication 40

Communication Marketing How To Multi-Channel 40

BirdEye

NOVEMBER 21, 2023

Marketing for interior designers involves online marketing strategies like social media marketing, networking, and targeted advertising, and offline approaches like networking and attending events. 5 SEO tips for interior designers to enhance online visibility How to leverage social media for interior design marketing?

Marketing 109

Marketing Social Media Advertising Tips 109

Experience Investigators by 360Connext

JANUARY 23, 2015

Customers turn to social media to get questions answered quickly, report issues about products, praise great service and much more. It’s easy to “set up” a social media presence for customers and then just sort of forget to maintain it. Please join us as we kick off our new webinar series this month.

Customer Care 110

Customer Care Social Media Marketing Conference 110

BirdEye

OCTOBER 3, 2023

Access the webinar here. Baer identified two major classes of complainers: Offline/private complainers: Communicate via phone, email, or in person. Online/public complainers: Vent on public forums like review sites or social media. It also promotes efficient time management within teams for more effective communication.

Customer Experience 104

Customer Experience Social Media Feedback Loyalty 104

BirdEye

MARCH 17, 2023

Social listening is an essential tool for businesses looking to stay ahead of the competition and gain a better understanding of their customers and prospects. By monitoring conversations on social media, companies can identify opportunities to engage with potential customers and get real-time feedback about their products or services.

Tips 98

Tips Social Media How To Analysis 98

SurveySensum

JANUARY 26, 2024

Scenario : Emily, a fitness enthusiast, stumbles upon an online advertisement for a new fitness app while browsing social media. Key Touchpoints : Social media ad showcasing the app’s features. Address common concerns and provide solutions through blog posts, FAQs, and webinars.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

CSM Magazine

MAY 10, 2024

Offer multiple channels for support—such as chat, email, phone, and social media—to cater to customer preferences. Webinars, step-by-step articles, and vibrant user groups not only bring people together but also ensure they’re squeezing every benefit from your product or service.

How To 52

How To Social Media Analytics Touchpoint 52

BirdEye

FEBRUARY 13, 2024

Best chiropractor marketing strategies Social media marketing for chiropractors FAQs on chiropractor marketing How can Birdeye’s AI solutions take your marketing efforts to the next level? Incorporating Birdeye’s AI-powered social media management software into this strategy can significantly streamline the process.

Marketing 57

Marketing Social Media How To Healthcare 57

Oracle

JUNE 23, 2020

While navigating networking remotely can be intimidating, a recent article by Forbes provides 3 ways to continue building a strong network: Look for highly relevant webinars and virtual events. This large network, along with many other social media and online platforms, allows for a variety of creative networking opportunities. .

Tips 94

Tips Social Media How To Connections 94

NICE inContact

OCTOBER 28, 2019

Email and social media changed the game as customers began to demand that companies be available and easy to reach on these channels, but even today many brands seem to engage with customers on social media only when they must. Check out our webinar, Digital – First Customer Service: The Future is Here Today.

Customer Service 120

Customer Service Social Media Omni-Channel Interaction 120

Interactions

JANUARY 26, 2023

The telephone is still a popular customer service and support channel, but unstructured voice communications present security risks and compliance challenges, particularly in a work-from-home (WFH) environment. To learn more about how Interactions Trustera keeps sensitive customer data safe, check out our webinar.

Interaction 62

Interaction Customer Service Contact Center Social Media 62

Experience Investigators by 360Connext

DECEMBER 31, 2014

Also beginning in January, 360Connext is offering monthly webinars on topics you’ve asked us about. Our first one, Social Customer Care, is a topic I’ve presented about for organizations like the Word of Mouth Marketing Association and the Online Marketing Institute. Sign up and leave your competitors in the dust!

Entertainment 247

Entertainment Leadership Social Media B2B 247

Natalie Petouhof

OCTOBER 31, 2022

Whether it’s sales challenges, leadership issues, hiring and talent struggles, marketing, seo, branding, time management, customer service, communication, podcasting, social media, cashflow, or publishing, the best and the brightest join the host, Diane Helbig, for a casual conversation. 4 Key Ways to Stabilize Your Business.

Social Media 52

Social Media Leadership Sales Communication 52

NICE inContact

AUGUST 23, 2019

Gen-Z doesn’t know a world without the internet and social media; however, the best way to communicate with Gen-Z in a professional setting is through face-to-face communication ( HR Exchange Network , 2019). To cater to both generations, you need to provide up-to-date communication solutions in your contact center.

Contact Center 137

Contact Center Gamification Management Social Media 137

CSM Magazine

FEBRUARY 22, 2022

For instance, you may want to post about it on social media, send out an email, or print and distribute flyers. Host webinars. As a result of the pandemic, webinars became the newest way of informing users, and this trend will likely continue in 2022 and beyond. Plan events on social media.

Social Media 52

Social Media Course Loyalty Communication 52

NICE inContact

AUGUST 23, 2019

Gen-Z doesn’t know a world without the internet and social media; however, the best way to communicate with Gen-Z in a professional setting is through face-to-face communication ( HR Exchange Network , 2019). To cater to both generations, you need to provide up-to-date communication solutions in your contact center.

Contact Center 136

Contact Center Gamification Management Social Media 136

Education Services Group

MAY 25, 2022

Having co-founded the massively popular CS community, Gain Grow Retain, and as Higher Logic’s Chief Customer Officer, Jay Nathan has a wealth of knowledge about Customer Communities and how to successfully launch (or revamp) them. We asked him to join us for this month’s webinar to discuss exactly how to do that. .

Chief Customer Officer 52

Chief Customer Officer Multi-Channel Knowledge Base Engagement 52

Lithium

FEBRUARY 7, 2023

Managers and Mental Health: Managing Crisis Moments - We wanted to share some key learnings and helpful tips for navigating being in the weeds of social media while also taking care of your mental health. How to build your social media safety net - Marketers have enough challenges right now — brand protection shouldn’t be one of them.

Self Service 52

Self Service Social Media Hospitality Omni-Channel 52

inmoment

MARCH 24, 2020

The coronavirus pandemic has done more than upended how brands communicate with customers—it has completely changed the lives of customers across the globe. Because of all of this rapid change, it is absolutely crucial for brands to re-assess how they communicate with customers and how to conduct business in the age of a global pandemic.

Communication 40

Communication Social Media Brands Customer relationships 40

BirdEye

AUGUST 15, 2022

Social media localization 6. It’s a marketing strategy that focuses on things like optimizing your website and social media channels for local search along with generating customer reviews. Make it easy for them to leave reviews by posting links on your website and social media pages. Website optimization 2.

Tips 98

Tips Marketing Social Media Competitive Advantage 98

GetFeedback

SEPTEMBER 24, 2019

Marketers are usually tasked with brand building, lead generation, and customer communications. In recent years, the job of sales professionals has changed dramatically due to buyer self-education via the internet and social media. In one case, the CX team surfaced a communications issue about changes in account ownership.

How To 150

How To ROI Policies Analysis 150

GetFeedback

JULY 19, 2019

Communicate how you will measure success. Using both s tructured feedback, like CSAT scores and NPS ratings, with unstructured feedback, like customer’s verbatim responses on surveys and social media, provides a richer, more robust picture of the customer. Check out the full webinar recording here.

Customer Journeys 230

Customer Journeys Effort Score Net Promoter Score How To 230

CSM Magazine

JUNE 20, 2023

Today’s consumers expect a highly personalized experience, from product recommendations to communication preferences. Continuously gather feedback through surveys, social media, and customer service interactions. This includes social media, email marketing, and website design.

ROI 52

ROI Customer Service Marketing Social Media 52

Lithium

MAY 3, 2022

In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Understand how Khoros is progressing across our platform, including: Marketing, Care, Community, and AI. 6 examples of awesome social media customer service | Khoros Your customers expect customer service on your social media channels.

Multi-Channel 52

Multi-Channel Social Media Roadmap Metrics 52

BirdEye

MAY 3, 2023

A marketing channel is any platform that allows you to connect and communicate your brand’s message with your target audience. These marketing communication channels are pivotal in reaching your target audience. They can be free, paid, online, or offline. This ensures you find the platform that can give you the most engagement.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

SurveySparrow

DECEMBER 8, 2023

It could be informative blog posts, engaging social media content, or captivating videos. This involves nurturing the leads through targeted communication. Social Media Engagement Social media platforms are bustling hubs of activity. It’s where the party’s at!

Social Media 52

Social Media eBook Survey Customer Centricity 52