Kayako
NOVEMBER 4, 2015
The founders of Sorry ™ will be joining us on November 11 to present a webinar on how to prepare your company to weather a storm of customer complaints. Sign up for the webinar now. If you believe in being up front and not hiding behind canned responses, performance metrics or uptime stats – this webinar is for you.
SmartMessage Blog
APRIL 14, 2023
They also provided great benefits in the communication of brands with their masses, especially during the pandemic period. What is the Webinar that will contribute to your promotional activities? When we think about online activities, the most preferred type is the webinar. Who Should Use the Webinar? How to use it?
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Kerry Bodine
AUGUST 14, 2020
On Wednesday I presented a webinar with the Toronto Customer Experience Professionals Association. So many, in fact, that I didn’t have time to answer them all on the webinar itself. The post Q&A From My CXPA Webinar: From Journey Mapping To Journey Management appeared first on Bodine & Co.
SmartMessage Blog
MAY 16, 2023
They also provided great benefits in the communication of brands with their masses, especially during the pandemic period. What is the Webinar that will contribute to your promotional activities? When we think about online activities, the most preferred type is the webinar. Who Should Use the Webinar? How to use it?
Speaker: Hillary Curran, Head of Customer Experience, Guru
The digital communication experiences you provide your customers can have a make-or-break impact on their opinions of your product and services, as well as your brand. So, what things must you consider when crafting an ideal digital communication experience? May 2nd, 2019 11:00AM PST, 2:00PM EST, 7:00PM GMT
NobelBiz
NOVEMBER 20, 2023
In an era defined by digital communication, mastering the art of business calls is non-negotiable. Welcome to the definitive guide on setting up a Virtual Phone System (VPS) – your ticket to seamless, efficient, and customer-centric communication.
Totango
JUNE 21, 2023
Communicate effectively with users via announcements and banners: Implement dynamic announcements and banners within your application to deliver real-time updates, product news, and personalized messages to users. This approach reduces the learning curve for users, thereby promoting quicker and higher product adoption rates.
Speaker: Tony Medrano, CEO of RapportBoost.ai
Technology has allowed for more instant communications, creating a new opportunity for businesses to connect with customers. Live chat as a communication channel has significantly grown in recent years as the leading digital contact method, according to J.D Join Tony Medrano, CEO of RapportBoost.ai
Speaker: Tom Vander Well, President & CEO, Intelligentics
Technology is allowing for a growing number of communication channels between businesses and their customers. As businesses contemplate the various options available, questions naturally arise about the pros and cons of various communication channels, the costs involved, and whether customers will use them. And there’s the rub.
Speaker: Tony Medrano, CEO of RapportBoost.ai
What communication channels do customers prefer? By the end of this webinar, you will know: Which channels of communication customers prefer, and why. Customer preferences are constantly evolving, creating the need for contact centers to change in order to meet their needs.
Speaker: Ron Dutta, VP-Business Development and Omnichannel CX Solutions
In today's fast-moving world, almost everything is being digitally transformed and consumers across all age groups are hooked on communication on the go. Customers want companies to provide more channels of communication and solve problems at their moment of need, which makes interactive omnichannel solutions the order of the day.
Speaker: Vicki Herrell, Executive Director, SWPP, & Steve Kosiba, Product Marketing Manager, Genesys
As your contact center becomes more complex with a growing number of communication channels and touchpoints, it’s more important than ever to have the right technology in place to support your workforce. And smooth communications with operations staff and accountability to plan become your daily reality.
Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.
Randy Clapp, Chief Revenue Officer of Advantage Communications, will lead you through an outsourcing Self-Assessment you can apply to your business in this insightful webinar developed to provide you with the building blocks to take your customer service experience to the next level.
Speaker: Zak Haitkin, Localization Manager
From broad communication to eLearning and virtual content distinctions to understanding the unique cultural nuances of a new demographic, there are many factors at play when it comes to localization projects at scale. The strategies you can employ to launch a successful localization project.
Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author
In this webinar, Michael McMillan, a CX expert with extensive experience in both B2B and B2C markets, will help you transform your customer journey and elevate company outcomes by evaluating key aspects of your CX strategy. Whether via chat bot, email, or social media, every customer should have the same opportunity to resolve their queries.
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