article thumbnail

25 important social media questions, answered

BirdEye

Social media is a daily part of our lives, but many companies still have questions about it. These are just a few of the social media questions that businesses are asking. In this blog post, we’ll answer 25 of the most important social media questions.

article thumbnail

11 Social media benefits for your business

BirdEye

hours on social media each day – and that number is only expected to increase. Social media has become a major part of our lives, and many platforms offer features that can benefit local businesses. Social media marketing at a glimpse.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

15 Types of social media to help boost your brand

BirdEye

Using social media to grow your business’s presence online is a great start, but keeping up with new platforms can be challenging. There are more than a dozen types of social media with more popping up every day. Social networks 2. Social bookmarking sites 5.

article thumbnail

Customer Service: 5 Ways of Using Social Media for Customer Support

Helpware

Social media is a powerful tool that has become integrated into consumers’ daily lives. Nearly 59 percent of the global population uses social media platforms, with the average user spending roughly two hours of their day browsing through their social media accounts.

article thumbnail

Social Media is Bad for Customer Service

Bill Quiseng

Social media is bad for customer service. But I am not against monitoring social media or using it as a responsive customer service channel. On the contrary, I believe social media has been literally and figuratively priceless for small businesses.

article thumbnail

9 Important social media trends you need to know in 2023

BirdEye

Social media is an ever-changing landscape where trends rise and fall every day. If you aren’t keeping a close eye on the latest social media trends, you might be left guessing while your follower count decreases. TikTok is becoming more than just a social platform.

article thumbnail

The Social Media Customer Service Opportunity

NICE inContact

Naturally, I did what many of my fellow millennials would do and took my issue to social media. Apparently their social media was as backed up as their contact center. By now you’ve no doubt heard the resounding chorus of business experts giving their advice on why it’s critical for your business to have a presence on social media. Social networks like Facebook and Twitter can no longer be given the diminutive title of “Fad”.

article thumbnail

How To Get Your Public Service Agency To Take Social Media Seriously

Russel Lolacher

Social public service isn’t effective off the side of your desk. Serious Social Media. Social public service can’t be thought of as an “oh right, that thing we should also do” check box and expect it to be successful or even relevant.

article thumbnail

Top 4 Tips to Nail Social Media Customer Service

Comm100

Social media and customer service have become an integral partner in customer support as social platforms have grown to become a part of most of our daily lives. Social media has brought an ever-increasing amount of empowerment to customers, and a growing set of expectations.

article thumbnail

5 Ways Everyone Wins with Proactive Social Media Engagement

Experience Investigators by 360Connext

Social media as a customer service channel is now a given. 67% of consumers have used a company’s social media site for servicing, according to J.D. Marketers and other business leaders could actually prevent customer service issues by using social media to share more proactively with customers and their communities. Social can help your leadership seem more down-to-earth and in tune with customers.

article thumbnail

7 Effective Ways to Collect Customer Feedback through Social Media

GetFeedback

But one sometimes overlooked method of collecting feedback is by meeting your customers where they are— distributing surveys through social media. . Why social media is a gold mine of customer feedback. billion people use social media. . A lot of your customers probably like, follow, or are fans of your business on various social media platforms. Social media is made for engagement, for sharing, for talking and commenting.

article thumbnail

Social Media Post Scolding

Ann Michaels and Associates

Last December, a Facebook social media post by an unhappy customer triggered anger among employees. Customer Service & Social Media. ” The post Social Media Post Scolding appeared first on Inside the Customer Experience.

article thumbnail

Why businesses need to use social media as a customer service channel by Elena Lockett

ijgolding

Is it just me or do you find it weird when you search for someone on social media and you can’t find them? But why do businesses need to use social media for customer service ? We did a bit of our own research into why we like using social media to ask questions. Here’s what we found: Would you use social media to contact a business? So, let’s take this to mean that essentially 88% of people would use social media in this way.

article thumbnail

20 easy social media post ideas for your marketing strategy

BirdEye

Over 90% of marketers use social media as part of their marketing strategy because they know it’s a powerful tool. However, coming up with social media post ideas can be challenging and time-consuming. Frequently asked questions about social media posts.

article thumbnail

FoxMetrics For Social Media Analytics

Fox Metrics

Imagine engaging in social media marketing without measuring any of it. Social Media analytics is fundamental to your marketing success. What Is Social Media Analytics? The term social media analytics is mostly misunderstood.

article thumbnail

Why Your Public Service Social Media Is Broken and How To Fix It

Russel Lolacher

Whether you’re trying to start a successful social media presence for your public service organization or grow an existing one to better serve the public and your organization, there are a few key ingredients you’ll need to be impactful. Serious Social Media.

article thumbnail

Why Businesses Need Social Media

ReviewTrackers

Social media can serve as a testing ground for businesses, nurture customer relationships and provide brand identity. Businesses need social media to succeed in this increasingly technology-centric world. Fifty-two percent of social media marketers believe social media has a positive effect on their company’s revenue and sales, a number that continues to increase. Three Reasons Why Businesses Need Social Media.

article thumbnail

The Role of Social Media in Higher Education – 5 Best Practices for Engagement

Comm100

Social media is at the core of this movement. Student and schools alike find themselves more active than ever on social media. According to a recent study , 97% of students use social media, with university students being the most active of all.

article thumbnail

9 Ways Healthcare BPO Takes Advantage of Social Media

Magellan Solutions

Social Media plays an important role in all industries, especially in health care. . Healthcare leaders are now enlisting the assistance of healthcare BPO support services to help them examine the role of social media in doing busines s.

article thumbnail

12 Traits of a Great Social Media Customer Service Star

Russel Lolacher

“In many ways, effective communication begins with mutual respect, communication that inspires, and encourages others to do their best.” – Zig Ziglar. Keep in mind, this should be about being “social” and not about broadcasting. And that’s not very social.

article thumbnail

10 Tips to Improve Social Media Customer Service

CSM Magazine

In a hyper-connected world, social media can be a key component of your customer experience strategy. Here are ten things you can do to help provide great customer service on social media. Your company’s tone should be reflected in your social media messages.

article thumbnail

How To Get Your Public Service To Take Social Media Seriously

Russel Lolacher

Social public service isn’t effective off the side of your desk. Serious Social Media. Social public service can’t be thought of as an “oh right, that thing we should also do” check box and expect it to be successful or even relevant.

article thumbnail

World Social Media Day – Public Sector Edition

Russel Lolacher

World Social Media Day is here again, providing a great opportunity to inform and educate your own public sector organization about what its social media efforts do to benefit them and their audience: the public. An Overview of your Social Brands.

article thumbnail

21 Free Social Media Analytics Tools For Marketers

NetBase

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. With the right social media analytics tools , even the smallest of businesses can compete for share of voice against the mightiest of global brands. Before you review the list, we wanted to take a moment to define social media analytics if you’re a little green.

article thumbnail

The social media dilemma: how to get the most dangerous customer service channel right

Vonage

Social media: a platform that allows consumers to say anything they like about a brand – and broadcast that message to the world. When you think about it, it’s not surprising that many businesses consider social media to be one of the dangerous communication channels. If you can get social media right, you can reach a huge audience and really impress shoppers. Social media’s growing role in customer service.

article thumbnail

Social Media Training Activities and Marketing Courses You Never Realized Your Team Needed

Comm100

Social media is chaotic, but your social media team shouldn’t be! In order for your social media strategy to work, it’s important that your team be onboard with what you are trying to achieve, and have the knowledge and resources to help you achieve it. The problem is that social media is such a broad topic, and an effective social media team comes from a variety of knowledge levels and backgrounds. Effective Social Listening.

article thumbnail

2019 Social Media Marketing Predictions

NetBase

When you look at what social media has become, it’s amazing to think less than ten years ago we were merely on the brink of its potential. Social media, and the ways we analyze and use it, continues to grow rapidly, and that won’t change in the coming year. Here are some social media marketing predictions for 2019, as heard from the experts at our recent NetBase LIVE conferences in New York and Los Angeles.

article thumbnail

You Need a Jointly Owned Social Media Customer Service Strategy ASAP – Here’s Why

Comm100

Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. You know the “what” and they “why” of social media support, but who within your company should be the one to own this new platform? If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. Social media response was limited to Monday through Friday.

article thumbnail

Behind the Scenes of Government Social Media Customer Care

Russel Lolacher

In BC, I’m the public service director responsible for the government social media customer care for our ministry, but my dad still doesn’t understand what I do. A big part of my role has always been change management, and communication is key to that.

article thumbnail

Guest Blog – How Social Media Chatbots Can Help Businesses Target and Generate Leads

Comm100

While many brands have implemented chatbots through live chat, it’s now becoming increasingly popular and easy to do so on social media too. First Things First, Why is it Important to Optimize Your Social Media Presence? Luckily, social media can work in your favor.

article thumbnail

What Is Social Media Analytics & Why Is It Important?

NetBase

Social Media Analytics is often misunderstood, because the social media itself is misunderstood! Social media isn’t about brands. But they must remember one thing: Social media may provide your brand’s first and last impression, so both need to be good ones.

article thumbnail

Is Social Media in the Contact Center the New Black?

NICE inContact

Certainly an interaction channel that customer service executives should keep in mind is social media. Taking into consideration that with coming generations social media usage is likely to grow further. Ensuring that your contact center does not “miss out” on social channels is vital, just look at these stats: The number of social media users worldwide in 2018 is 196 billion , up 13 percent from 2017.

article thumbnail

21 Free Social Media Analytics Tools For Marketers

NetBase

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. With the right social media analytics tools , even the smallest of businesses can compete for share of voice against the mightiest of global brands. Before you review the list, we wanted to take a moment to define social media analytics if you’re a little green.

article thumbnail

8 Critical Tips for Providing Excellent Social Media Customer Service

CSM Magazine

Digital platforms and social media intelligence services are now readily available to quickly identify online chatter and resolve issues – sometimes even faster than a phone call or a service order. If your company is like the majority, you use a variety of communication channels.

article thumbnail

4 Social Media Customer Service Best Practices

CSM Magazine

This article highlights four social media customer service best practices to help you wow your clients online. While people might not expect 24/7 service over email and phone, social media comes with an expectation of round the clock availability.

article thumbnail

The Do’s and Don’ts of Excellent Customer Support on Social Media

ProProfs Chat

Modern customers believe that social media is a new better way to interact with the brands when they have questions, problems, or concerns. According to a Smart Insights report, 63% of people expect brands to offer customer service via their social media channels, and 90% of social media users have communicated with brands via these platforms. For a number of reasons, consumer behavior on social media is constantly changing.

article thumbnail

7 Social Media Customer Support Secrets That Never Fail

Provide Support

Social Media Customer Support Secrets. It is no longer a secret that social media channels are used for assisting customers on a daily basis. In fact, 90% of consumers surveyed by Social Sprout have used social media in some way to communicate with a brand. Over a third (34.5 %) said they preferred social media to traditional channels like phone and email. Articles customer support social media social media customer support

article thumbnail

How to Turn Social Media Customer Service into a Marketing Strategy

ShepHyken

Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Dan Gingiss started the Social Customer Care Track and interest has grown exponentially. Social Media Changes Customer Service. Social Proof.

article thumbnail

21 Top Social Media Tools for 2020

NetBase

October 2019 Update: Trends change, technology advances, and correspondingly, social analytics and social media management tools become increasingly more powerful. What are the top social media tools to have on your radar in 2020? But first, we have a quick refresher on everything you need to look for in a social analytics tool, along with a super important section detailing how the right social media management capabilities can make or break a brand’s efforts.

article thumbnail

The Secret is BEING Social, Not DOING Social Media

Russel Lolacher

One of the biggest mistakes I’ve seen organizations do on social media, is treating it like it’s not SOCIAL media. Defining Social Media. That’s where the difference between DOING and BEING social is defined. 5 Ways to BE More Social.