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Beyond the Ask: A Practical Guide to Deciding Which Customer Feedback to Act On

eglobalis

However, focusing on long-term strategy ensures that your business stays on course, avoiding reactionary decisions that can lead to fragmented product development, while also balancing the risk of customer churn if competitors offer similar features or services. However, clear and consistent communication helps mitigate potential damage.

Feedback 443
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Speech Analytics: Turning Conversations into Actionable Insights

InMoment XI

Speech analytics is the process of analyzing recorded calls to gather customer information to improve communication and future interaction. They have the ability to view a conversation in its entirety and identify specific emotional tags that arose throughout the course of the case. What is Speech Analytics?

Analytics 260
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Ecrion Enhances Its Customer Experience Platform Providing More Customization

Ecrion

With the upgraded CCM platform, Ecrion is providing a faster, user-friendly customer communication management solution. Ecrion announced the release of the latest version of its customer communication (CCM) and customer experience (CX) platform. Zero time to value – no delay in return on investment. About Ecrion Software.

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How Do You Solve 2020’s Most Common CX Problems? Start Here.

Experience Investigators by 360Connext

Your leadership team and executives probably understand that it’s not acceptable to simply skip investing in sales, marketing or customer service. There’s an understanding that while we make predictions about Return on Investment (ROI), we can’t always guarantee those returns. Communicate.

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Is Customer Experience Worth It? And Much How Should You Invest?

Experience Investigators by 360Connext

Two thoughts come to mind: Customer experience can be tied to three areas of specific, tangible returns on investment. Of course, CX is not just about learning and identifying insights. These are investments focused on your employees. So… Is customer experience worth it? You need to act on them! Customer Value X 2.72

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Developing Cross-Functional CX Buy-In: 3 Challenges & Methods

Experience Investigators by 360Connext

CX teams that collaborate cross-functionally are 27% more likely to have a high or very high Return on Investment (ROI) of their CX program , according to the 2022 State of CX Report from GetFeedback. A lack of a universal view of CX means that any buy-in gained requires a lot of definition and communication with each leader.

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4 golden tickets to capture CX ROI

Think Customers

It’s how you collect, clarify, communicate, and champion CX insights” that matters most, she adds. Hunsaker cites an example showing how a 9700% CX return on investment is achievable for a company taking the long view. These four ingredients of genuine fitness have counterparts in CX. Inconsequential. The cost of doing business.

ROI 64