BirdEye

NOVEMBER 10, 2023

Genesis Counseling Center faced this challenge head-on and embraced the power of AI for reputation management to manage its customer communications. It was a one-of-a-kind digital user conference that welcomed 50 thought-leaders from leading companies, including Microsoft and Google, and customer experience strategist and author Jay Baer.

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Communication Chatbots Conference Customers 58

Russel Lolacher

FEBRUARY 16, 2021

Are you ready to be a better communicator? I had the pleasure to speak on the challenges to good communication and tips to improve it at the BIG Ready conference. Mike invited me to be on his communications panel, with some pretty amazing brains: Jenna Britton , Dr. Therese Huston , and Dave Delaney. Getting to the point.

Communication 104

Communication Conference Exercises Tips 104

Customer Bliss

SEPTEMBER 27, 2018

Communicate Your CX Strategy With Leaders, Stakeholders, and Outliers. In order to get a better understanding of how others experienced Genesys, Lucy spent time out in the field – speaking and listening to partners, listening to salespeople and customers, as well as going to user and partner conferences.

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Communication Chief Customer Officer Customer Care Customer Success 222

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. The types of communication platforms organizations can use. How knowledge transfer and culture can benefit from communication technology. PLAY AND SUBSCRIBE.

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Communication Technology Employee Engagement Culture 93

InMoment XI

JANUARY 12, 2024

The advent of conversational intelligence has become a catalyst for transformation in the way that businesses communicate with consumers. The goal of conversation intelligence is to enhance communication, improve collaboration, and extract valuable information from interactions. Why is Conversational Intelligence Important?

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e-support Healthcare Multi-Channel Call Center 260

CSM Magazine

FEBRUARY 24, 2022

PCI Pal , the global cloud provider of secure payment solutions for business communications, has announced the details of its second annual Payments conference focused on the future of security and customer experience. A whitepaper detailing the key insights from the first annual conference can be found here.

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Conference Government Consulting Communication 52

CSM Magazine

JANUARY 26, 2022

PCI Pal , the global cloud provider of secure payment solutions for business communications, has today announced the details of its second annual Payments conference focused on the future of security and customer experience. A whitepaper detailing the key insights from the first annual conference can be found here.

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Conference Government Industry Communication 52

CSM Magazine

AUGUST 21, 2020

With the ongoing process of globalization, international conferences have become a regular aspect of almost every business. Not being able to communicate is always an annoying thing, and in the business world, communication is the key to success. It’s impossible to hold a small conference without help from translation experts.

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Conference Culture Meeting Communication 52

Ecrion

JULY 15, 2019

Like a good relationship, all good business is based on strong communication. Building these relationships through strong, clear communication is what differentiates a business that thrives from a business that fails. Here are 7 of the most effective communication trends of 2019 that will really make a difference for your business.

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Communication Trends Conference Video 62

SurveySparrow

MAY 12, 2023

In 2023, the majority of business communication has shifted online. However, while virtual business communication has opened up a massive amount of possibilities to boost efficiency, it also comes with pitfalls. But what can you do to avoid these mistakes and streamline your virtual business communications?

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Communication Tools Strategy Social Media 52

West Monroe

SEPTEMBER 21, 2022

As West Monroe prepares to attend the upcoming TSIA World Envision Conference in Las Vegas this October, we reflected on the key takeaways we learned in May, and how it has enhanced our conversations with clients around optimizing their strategies for success. If you’re planning to be there, please reach out to us!

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Conference Trends Interaction Software 52

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. SaaStock North America Date: June 22-24, 2020 Location: San Francisco.

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Conference Customer Success Chief Customer Officer Return on Investment 72

Education Services Group

JULY 5, 2022

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Customer Success is not one-size-fits-all.

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Conference Customer Success Culture Customer Centricity 52

Alliance by IFS

JUNE 7, 2019

Astea Executive Leadership to Present at the 2019 Stifel Cross Sector Insight Conference on June 10. The conference will be held at the InterContinental Hotel in Boston, MA. Astea executives will be available for one-on-one meetings throughout the three-day conference. HORSHAM, PA (June 7, 2019) — Astea International Inc.,

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Conference Hotels Leadership Financial 50

CSM Magazine

JANUARY 28, 2021

Industry leaders from across the global payments and security space will feature at a virtual conference including Oracle and PayPal. Register for PCI Pal’s free virtual conference – Click here. For more information on PCI Pal visit www.pcipal.com , call +44 207 030 3770 to arrange a demonstration or follow PCI Pal on Twitter.

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Conference Government Industry Communication 52

West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. Here’s what we mentioned at the conference. We spoke with numerous clients about how they’re currently navigating through the uncertainty in the current economic environment.

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West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. Here’s what we mentioned at the conference. data aggregation, improved cross-functional communication and automation of manual, repetitive tasks) or add targeted capabilities existing platforms. Doing more with less.

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Conference Interaction Self Service B2B 52

BlueOcean

OCTOBER 4, 2022

It’s been three years since the last in-person conference, and this gathering was a triumphant return to face-to-face knowledge share and ideation. The conference was exceptionally valuable and every bit mind-blowing. For many, this looks like strengthening your internal communication. 4x Growth with Better Employee Experience.

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Conference Entertainment Employee Experience Contact Center 156

InMoment XI

SEPTEMBER 28, 2022

As a qualitative researcher with 30 years of experience, I consistently find that there is no substitute for gaining a complete understanding of a customer’s story than by talking to customers live, whether it’s in person, on the phone, or via video conference.

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Customer Journeys Customer Experience Exercises Consulting 558

InMoment XI

MAY 23, 2023

The key message throughout the conference was to be bold and ensure that organisations are aligned, focused, and ready for the future. Creating a customer focused culture throughout the entire organisation breaks down barriers and allows for better communication and understanding, and as a result, better customer outcomes.

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Customer Centricity Culture Insurance Conference 260

CSM Magazine

JULY 30, 2021

Today’s customers increasingly expect live and real-time communication. A unified communications (UC) solution can help make this possible by integrating audio, video and mobile capabilities that enable a new level of customer service. Unified communications systems (UCS) are therefore essential for business success.

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Communication Customer Service Video Travel 52

Forcivity Salesforce

AUGUST 10, 2021

The demand for real time communication (RTC) has come to the forefront for most businesses. The COVID-19 pandemic proved the importance and countless benefits of real-time communication. But, real-time communication can easily become a reality for these businesses.

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Communication How To Video Conference 52

Integrity Solutions

OCTOBER 12, 2018

Effective communication skills isn’t a “soft” issue; it’s a real business challenge with significant consequences. Effective communication skills — it sounds like a “soft” issue, right? Just think about how much of your workday involves communication. The High Cost of Poor Communication Skills. And the urgency is real.

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Communication Training Conference Study 77

Quadient

APRIL 23, 2019

I am writing today’s blog entry on my flight to Xplor 2019 in Las Vegas, excited to kick off Conference season. Each conference this year has a different vibe. This year, we seem to be facing a challenge of establishing control over communications delivery systems in an age of the customer.

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Conference Financial System Communication 40

Alliance by IFS

MARCH 5, 2019

Astea to Present at 31st Annual ROTH Conference on March 18. a leading global provider of field service management and mobility solutions , today announced that Astea management will present at the 31 st Annual ROTH Conference on Monday, March 18, 2019, at 8:00 am Pacific Time at the Ritz Carlton Laguna Nigel in Dana Point, CA.

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Alliance by IFS

MARCH 5, 2019

Astea to Present at 31st Annual ROTH Conference on March 18. a leading global provider of field service management and mobility solutions , today announced that Astea management will present at the 31 st Annual ROTH Conference on Monday, March 18, 2019, at 8:00 am Pacific Time at the Ritz Carlton Laguna Nigel in Dana Point, CA.

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Conference Financial Customer Satisfaction Meeting 50

Guavus

MARCH 31, 2020

Clearly, social distancing and self-isolation mean that telecommunications has become an elevated essential service, which of course, begs the urgent question: how will communications service providers (CSPs) meet the challenge of their new critical role in our changed world? People communicate much more than in normal times.

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Communication Social Media Sports Telecommunications 83

CSM Magazine

JUNE 6, 2019

Paying conference guests often have high expectations and rightly so. However, the most useful thing you can do as a conference organiser is to approach ALL aspects from a proactive perspective, asking – where can we add value to the delegate experience? Delegate Registration. Venue Navigation.

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Conference How To Hotels Software 40

NobelBiz

OCTOBER 12, 2021

Companies and contact centers have been compelled to modify their way of communication as a result of the digital revolution that has been taking place for some years, and the field of telecommunications is no exception! Telephony is a communication technology that is constantly reinventing itself in businesses.

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Contact Center Communication Technology Telecommunications 52

West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. Here’s what we mentioned at the conference. We spoke with numerous clients about how they’re currently navigating through the uncertainty in the current economic environment.

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CX Accelerator

MAY 25, 2022

Before a customer can reach out to get support, there needs to be communication channels in place. Deliberate decisions were made to make sure that the communication channels are easy to access and actually work to get messages from customers to the support teams. Email is our main channel of communication with our customers.

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Self Service Social Media Knowledge Base Contact Center 316

Kustomer

OCTOBER 22, 2020

David Cane, VP of Customer Success & Trust and Safety at Wag Walking agrees with this, and believes that inclusivity should be embedded within the culture of an organization.

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Conference Self Service Sports CRM 96

Centercode

AUGUST 27, 2019

If you’ve attended a QA or testing conference recently, it seems as though manual testing is a dying discipline. In particular, she focuses on the lost art of communication and its importance to surviving tectonic shifts in software development and testing. Let’s cut to the chase and address the tension that many testers have.

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Communication Management eBook Conference 49

Beyond Philosophy

MARCH 14, 2024

Another reason is that the team has poor communication systems. The good news is that there are many ways to manage it, the most essential of which is quality leadership and a sound communication process for voicing opinions. It can also result from toxic reasons, like bad leadership or poor communication. That’s the bad news.

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Leadership Conference Groups eBook 78

iPerceptions

FEBRUARY 12, 2016

There's no shortage of customer experience focused conferences and in 2016 it is going to be no different. These events offer boundless opportunities for networking, discovery and communication.

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Conference Customer Experience Customer Experience Professionals Customers 48

Centercode

AUGUST 27, 2019

If you’ve attended a QA or testing conference recently, it seems as though manual testing is a dying discipline. Due in part to the speed of development, test automation, and artificial intelligence, a greater proportion of test management is now influenced or even controlled by developers.

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Communication Management Conference 52

SaleMove

MARCH 29, 2019

Glia , an industry provider delivering platforms that combine technology with a human touch to give organizations seamless member experiences, was presented the CUNA Technology Council’s Best of Show Award at the 2019 CUNA Governmental Affairs Conference (GAC).

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