InMoment XI

SEPTEMBER 28, 2022

In 2019, I published a college textbook, “Business Creativity and Innovation: Perspectives and Best Practices”, which is now being used at several universities including in my classes as an adjunct professor at the University of North Florida. This is a belief I’m incredibly passionate about.

Customer Journeys 558

Customer Journeys Customer Experience Exercises Consulting 558

CSM Magazine

FEBRUARY 24, 2022

PCI Pal , the global cloud provider of secure payment solutions for business communications, has announced the details of its second annual Payments conference focused on the future of security and customer experience. A whitepaper detailing the key insights from the first annual conference can be found here.

Conference 52

Conference Government Consulting Communication 52

CSM Magazine

JANUARY 26, 2022

PCI Pal , the global cloud provider of secure payment solutions for business communications, has today announced the details of its second annual Payments conference focused on the future of security and customer experience. A whitepaper detailing the key insights from the first annual conference can be found here.

Conference 52

Conference Government Industry Communication 52

Oracle

NOVEMBER 5, 2019

Retail innovation is constantly evolving, from established brands testing new customer experiences to the changing face of service delivery. What retail innovations are on the horizon for 2020? Another theme showing up across conferences is the evolving last mile. Data drives connections and builds community.

Retail 76

Retail Innovation Self Service Conference 76

West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. Here’s what we mentioned at the conference. Accelerate innovation by experimenting with product-led growth There is a high propensity for buyers of technology to conduct research and engage with a new product largely on their own.

Conference 52

Conference Interaction Self Service B2B 52

West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. Increased scrutiny on innovation and investment. Here’s what we mentioned at the conference. Accelerate innovation by experimenting with product-led growth. Share with product to inform delivery and innovation cycles.

Conference 52

Conference Interaction Self Service B2B 52

Education Services Group

JULY 5, 2022

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Customer Success is not one-size-fits-all.

Conference 52

Conference Customer Success Culture Customer Centricity 52

CSM Magazine

JANUARY 28, 2021

Industry leaders from across the global payments and security space will feature at a virtual conference including Oracle and PayPal. Register for PCI Pal’s free virtual conference – Click here. For more information on PCI Pal visit www.pcipal.com , call +44 207 030 3770 to arrange a demonstration or follow PCI Pal on Twitter.

Conference 52

Conference Government Industry Communication 52

West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. Here’s what we mentioned at the conference. Accelerate innovation by experimenting with product-led growth There is a high propensity for buyers of technology to conduct research and engage with a new product largely on their own.

Conference 40

Conference Interaction Self Service B2B 40

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies. The conference promises to discuss those questions. “Be This time, we are a diamond sponsor of the conference.

Connections 93

Connections Conference Innovation Customer Engagement 93

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker. Delivering innovation and growth.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Kustomer

OCTOBER 22, 2020

He made a commitment to improve the customer experience by focusing on operational excellence, innovation and data-driven decisions. “As Ernest Chrappah, the Director of the DC Department of Consumer & Regulatory Affairs , falls into that bucket.

Conference 96

Conference Self Service Sports CRM 96

Aveus

NOVEMBER 25, 2019

A couple weeks ago at the Medecision Healthcare Liberation Conference, I attended the Chief Experience Officer roundtable where we had an excellent discussion around how payors are thinking about their digital experience. Consumers receive fragmented communications across their care journey. We all agreed…. Many (many!)

Omni-Channel 213

Omni-Channel Healthcare Multi-Channel Conference 213

NICE inContact

OCTOBER 30, 2019

We established the NICE inContact CX Excellence Awards Program to celebrate and honor organizations that drive creative, innovative customer interactions. If you submit your application by December 31st, you’ll receive a free full-conference pass just for an approved application! And The Winner Is….

Net Promoter Score 120

Net Promoter Score Conference Hotels First Call Resolution 120

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. At the core of their reporting is a team with a passion for all things customer management, with a focus on Customer Contact and Design & Innovation. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. broadcast still rocks!

Innovation 100

Innovation Marketing Social Media Healthcare 100

Beyond Philosophy

NOVEMBER 30, 2023

Another massively important area that HR deals with is employee engagement and internal communications. They also determined how to incentivize people and communicate those principles in their internal communications. Marketing and innovation produce results. We all know happy employees make happy customers. Click here.

Net Promoter Score 78

Net Promoter Score Engagement Effort Score Customer Centricity 78

Beyond Philosophy

MAY 15, 2023

People cut back on what they perceive as the ‘nice to haves’ like training and conferences, and many businesses would include Improvement in their customer experience on this list. On the other hand, businesses that perceive recessions as opportunities to innovate and refine their customer experience strategies can reap substantial rewards.

Customer Experience 78

Customer Experience Self Service Innovation Conference 78

Qualtrics

JANUARY 16, 2019

Market research conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 market research conferences that you should check out for 2019. Tickets are going fast, this conference will sell out. Peter Mackey Head of Strategic Innovation, Wizer.

Conference 28

Conference Marketing Case Study Analytics 28

BlueOcean

JANUARY 21, 2020

They should also be proud of how well they effectively communicated those achievements to the judges. Blue Ocean is an award-winning provider of innovative customer care solutions. We look forward to recognizing them all with Gold Stevie Award trophies and Silver and Bronze Stevie medals in Las Vegas on February 28.”.

Customer Service 156

Customer Service Insurance Conference Customer Satisfaction 156

NICE inContact

JULY 5, 2019

I was lucky enough to participate in the Expo Hall – where more than 2,500 CX “fans” mixed and mingled to learn about the most state-of-the-art innovations and solution demonstrations. This year, Ruby brought along George, her most senior agent, to the conference as a perk for a good performance for the last 2 quarters.

Contact Center 139

Contact Center Omni-Channel CRM Innovation 139

West Monroe

MAY 8, 2023

Dana Peterson, Chief Economist & Center Leader of Economy, Strategy & Finance at The Conference Board breaks it all down—including how leaders can quickly adapt to turbulent economic conditions, navigate expanding geopolitical forces, and leverage technology like AI to tackle labor challenges. Featuring Dana M. Absolutely.

Banking 98

Banking Conference Policies Healthcare 98

Qualtrics

DECEMBER 6, 2018

HR and EX conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 HR and EX conferences that you should check out for 2019. Description: The theme of the conference is “People Data for Good” and the conference is two days long.

Employee Engagement 27

Employee Engagement Conference Resources Engagement 27

Wired and Dangerous

MAY 4, 2020

We can utilize the phone, chat, text video conference, etc. Attitude is the fuel of innovative service and an attitude that clearly shows the spirit of greatness can provide the energy as well as the magnetism needed to deliver an innovative service experience. It is a contagious attitude!

Customer relationships 132

Customer relationships Social Media Conference Banking 132

Oracle

JANUARY 28, 2021

Customer Relationship Management Conference (CRMC): Reconnecting the World of Retail. Oracle Live: Quarterly Update on Innovations for Advertising and CX. Oracle CX Virtual Summit: The Future of Digital Experiences in Communications-Global. Design and Innovation: CXO Virtual Exchange. Quest Oracle Community: INSYNC 21.

Customer Experience 76

Customer Experience B2B Conference Advertising 76

Verint

FEBRUARY 20, 2018

Remember that the Verint Systems Engage global customer conference takes place May 14 - 17, 2018 in Dallas, Texas—an interactive event designed to help customers and partners engage with industry peers and make the most of Verint solutions. If not, check it out here for a link to the conference registration website and all the details.

Innovation 30

Innovation Self Service Healthcare Competitive Advantage 30

Qualtrics

FEBRUARY 27, 2019

Which is why conferences are so great for EX professionals looking to transform their organization and grow their careers. Here’s our round-up of the best employee experience conferences in 2019. Who should attend: HR leaders and anyone interested in how technological innovation is transforming the workplace. X4 On Tour .

Conference 20

Conference Employee Experience Innovation Banking 20

Experience Investigators by 360Connext

MARCH 24, 2015

I’m speaking at the Next Generation Customer Experience conference in San Diego this week, but today I got to be an attendee and participate in some great conversations about customer experience. Michael Perman , Dean of Innovation from Gap, Inc. discussed how challenging it is to think of innovation in positive terms.

Customer Journeys 110

Customer Journeys Customer Experience Conference Social Media 110

Kustomer

OCTOBER 22, 2020

He made a commitment to improve the customer experience by focusing on operational excellence, innovation and data-driven decisions. “As Ernest Chrappah, the Director of the DC Department of Consumer & Regulatory Affairs , falls into that bucket.

Conference 52

Conference Self Service Sports CRM 52

Kustomer

NOVEMBER 12, 2021

On November 10th and 11th, CX leaders gathered virtually for another edition of our annual conference: Kustomer NOW. Utilizing the Pandemic as a Launchpad for Innovation. For other organizations, one of the noticeable lasting effects of the pandemic involved integrating more empathy into communications with customers.

Omni-Channel 98

Omni-Channel Conference e-support Travel 98

ImprintCX Articles

JULY 17, 2023

As integrators, CX leaders and teams must be knowledgeable about consumer behavior and what is happening in the marketplace in order to translate experience management into all functional areas and communicate the value of CX. A growth mindset and continuous learning culture also drive innovation.

Culture 52

Culture Conference ROI Innovation 52

NICE inContact

MAY 12, 2017

Contact Centers 2020 : This session was part of a special conference-within-a-conference called Communications & Collaboration 2020.

Contact Center 120

Contact Center Connections Conference Case Study 120

AWS Machine Learning

MARCH 25, 2024

Amazon Transcribe can be used for transcription of customer care calls, multiparty conference calls, and voicemail messages, as well as subtitle generation for recorded and live videos, to name just a few examples. In some scenarios, the application that is communicating with Amazon Transcribe may be deployed in an on-premises data center.

Guidelines 79

Guidelines Resources Connections Communication 79

BirdEye

NOVEMBER 21, 2023

This constant pursuit of innovation demands staying ahead of trends, adapting to evolving technologies, and ensuring the business is profitable. Actively participate in relevant conferences, workshops, and seminars. And this happens when you showcase your brilliance with an innovative online portfolio. Use high-quality images.

Marketing 110

Marketing Social Media Advertising Tips 110

SmartKarrot

SEPTEMBER 7, 2021

Wondering about who made it to the list of top product management conferences in 2021? Check out our list of conferences segmented on a quarterly basis and know more about the dates, locations and what is up for grab. CPO Mastery Conference IXDA Interaction Week. CPO Mastery Conference. Women in Product Conference.

Conference 10

Conference Management Innovation Connections 10

Horizon CX

APRIL 1, 2020

As the story goes, three business executives had traveled from out of town to attend a conference, and at the end of the first day, they gathered in their hotel lobby and asked the concierge to recommend a good place to eat. To maintain its anonymity, I will call it “Pete’s Diner.”. April 1, 2020.

Hotels 147

Hotels Conference Travel Advertising 147

Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. What to put in your communications that will resonate with staff. . PLAY AND SUBSCRIBE. Chris Hsiung.

Culture 98

Culture Connections Leadership Communication 98