Employee Advocates: Their Role as Committed Company Assets, Active Communicators, and Key Contributors to Stakeholder Value
InMoment XI
DECEMBER 16, 2021
These employees have some potential to impact the customer experience; and there is documented, often incidental, evidence of correlation between the two. Company goals now include building a corps of employees who perform at proactive, customer-centric levels beyond engagement and satisfaction. The Path to EX Maturity.
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