ChurnZero

FEBRUARY 26, 2021

But along with meeting the demands of their external-facing role, Customer Success also faces a barrage of internal requests – whether it’s case studies for Marketing, referrals for Sales, or research for Product. “In Every company does things a little different – their values, culture, how they approach feedback and reviews.

Customer Success 59

Customer Success Company Management Roadmap 59

ShepHyken

FEBRUARY 28, 2020

Consider for example Jim, who was consistently the top-performing salesperson at a fire alarm system company. He did this by performing a technique that you wouldn’t find in any sales training book or case studies on the best sales techniques. Friendly CX Roadmap, when you subscribe to the ElevateMyCX newsletter.

Roadmap 116

Roadmap Sales Case Study Airlines 116

2020 Research

OCTOBER 18, 2023

During Sago’s recent webinar, “ Harnessing AI in Research: A Roadmap to the Future ,” Raj Manocha, Chief Client Officer of Sago, delved into the current state of AI in market research and how to leverage its capabilities to enhance insights and drive forward-thinking strategies. It’s really about the learnings.

Marketing 108

Marketing Healthcare Analysis Case Study 108

Gainsight

FEBRUARY 21, 2020

What makes companies like Slack and Amazon so successful is their dedication to their user’s needs (you might know it as “customer obsession”). Before your next roadmap planning meeting, make sure you’re not making any of the following product experience mistakes and make fixing them a priority. The solution?

Case Study 89

Case Study Roadmap Study Feedback 89

Seaton CX

JANUARY 4, 2024

In the first four months of 2023, tech companies laid off over 185,000 employees. Although the data don’t specify which departments got the ax, my experience in B2B software tells me these companies are gutting customer support. But the reality is companies already keep support costs as low as possible. ” Ouch.

B2B 52

B2B Case Study Airlines Roadmap 52

NobelBiz

FEBRUARY 6, 2024

Brad Dashnaw is the CEO of one of the top companies in the Digital Marketing space for Higher Education and Automotive Companies with over 4,000+ succesful clients. We were able to train people easily, and deploy it to their computers in their home offices to keep productivity going!”

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

Aveus

MAY 18, 2021

Medicare Advantage, also known as “Part C” plans, are offered by Medicare-approved private companies as an alternate way for consumers to obtain coverage. Participating companies must meet performance thresholds to achieve incentive payments established by Medicare, and for many the MA plans represent their fastest-growing line of business.

Consumers 130

Consumers Healthcare Metrics Case Study 130

AskNicely

FEBRUARY 21, 2018

Please contact a legal professional for advice on how to navigate GDPR and NPS for your company, product, industry, and customers. As a global SaaS company in the customer feedback business, we thought it only fair that we talk a little bit about the GDPR and how it can affect NPS at your company. The GDPR and AskNicely.

NPS 150

NPS Feedback Net Promoter Score Case Study 150

Gainsight

JANUARY 17, 2020

Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole. How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program.

Feedback 117

Feedback Roadmap ROI Case Study 117

AskNicely

JANUARY 29, 2018

Auror is a New Zealand-based SaaS company that provides real-time crime intelligence. Not your everyday SaaS company, right? Like any up-and-coming SaaS startup, rapid growth is a big part of Auror’s roadmap to success. NPS touches every aspect of our company,” muses Batterbury. Where Magic Meets Real-Time Data.

NPS 150

NPS Net Promoter Score Roadmap Retail 150

SurveyGizmo

JUNE 9, 2020

As with many companies, we are focusing new efforts on understanding what we can do to drive this change. Customer Case Study: Sahler Research Assesses Changing Spending Behavior Related to COVID-19. Can China offer a roadmap for consumer spending in the US? Things need to change in America and we all need to do our part.

Case Study 80

Case Study Roadmap Survey Course 80

AWS Machine Learning

MAY 23, 2023

We finish with a case study highlighting the benefits realize by a large AWS and PwC customer who implemented this solution. Case study In this section, we share an illustrative case study from a large insurance company in Canada. The following diagram illustrates this architecture.

Case Study 74

Case Study Government Training Return on Investment 74

Circular Edge

MAY 26, 2023

I joined CE’s Jonathan Cobb, Arun Chhatpar, and Nitin Lakhpat to explore Supply Chain Automation & Mobility in JDE using AtomIQ , which featured a customer case study from Atrion Medical. All of these products integrate near seamlessly with JDE, so there is little to no learning curve for users – delivering “instant ROI”!

Case Study 52

Case Study Innovation Study Entertainment 52

Circular Edge

JUNE 17, 2020

Here’s part two, where I’m highlighting how CE supports our customers , the JDE community and Quest in showcasing digital success including case studies , product & service innovations, unique giveaways made by companies running JDE , Covid-19 Bingo Fundraiser and more that made this virtual JDE Week experience great!

Resources 52

Resources Case Study Study Conference 52

delighted

DECEMBER 7, 2021

As success stories of tech companies and their industry-disrupting solutions flood our newsfeeds, the concept of “product-led growth” can be seen everywhere. In this post, we’ll define what product-led growth is, investigate its evolution, and illustrate its benefits with real-life case studies. What is product-led growth?

Case Study 79

Case Study B2B Self Service Software 79

Centercode

DECEMBER 22, 2020

This report highlights how different companies across several industries leveraged Centercode to decrease time spent testing, increase engineering efficiency, and save millions of dollars in potential costs from undiscovered bugs. How Arris Saved $1M by Fixing Bugs Before Release (Case Study). Engaging Testers.

eBook 75

eBook Case Study ROI Roadmap 75

Thematic

APRIL 17, 2024

Companies earning $1 billion annually often see an additional $700 million in revenue within just 3 years of prioritizing customer experience. Share case studies, even small wins initially, where customer experience analytics pinpointed a problem area, guided a solution, and led to measurable improvements.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Companies earning $1 billion annually often see an additional $700 million in revenue within just 3 years of prioritizing customer experience. Share case studies, even small wins initially, where customer experience analytics pinpointed a problem area, guided a solution, and led to measurable improvements.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Companies earning $1 billion annually often see an additional $700 million in revenue within just 3 years of prioritizing customer experience. Share case studies, even small wins initially, where customer experience analytics pinpointed a problem area, guided a solution, and led to measurable improvements.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

CustomerSuccessBox

OCTOBER 31, 2021

In some cases, if you are not aware of the right stakeholders- it will help you get connected and understand the perceived value of the product/service you are providing. How is the company doing overall?, It also allows you to share the roadmap for your company and see where projects may overlap. What comes next?

How To 52

How To Roadmap Meeting Case Study 52

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Make sure they’re onboard with this roadmap. A: Again, the answer here is the roadmap.

Customer Success 66

Customer Success Roadmap How To Effort Score 66

Amity

MAY 19, 2017

Achieving Customer Success can be a long and hazardous road, but there’s no reward like knowing that you’ve fostered a new advocate for your company. But how, exactly, should your company take advantage of that privileged relationship? Fitbit is a company built on data, with tens of millions of customers.

Video 57

Video Case Study Study Roadmap 57

Circular Edge

APRIL 22, 2020

to modernize and transform their experiences – especially as individuals, companies & industries look to adapt due to the challenges surrounding COVID-19. Through these case studies , Lyle encouraged JD Edwards customers to work smarter , embrace change and leverage 9.2 JDE Roadmap: [link].

Resources 52

Resources Innovation Roadmap Self Service 52

delighted

MAY 24, 2017

But we often see companies overlook the massive upside of leveraging promoters to their advantage. They can amplify your strengths, drive referrals, coach new users, and even help guide the product roadmap. The simple act of writing a personal note will go a long way towards deepening the relationship a customer has with your company.

Case Study 74

Case Study B2B Study Ecommerce 74

Customer Bliss

MARCH 1, 2019

With startups disrupting more industries than ever, how does your company stay ahead of customer expectations? In this discussion, Thales also shares several case studies that demonstrate how startup companies are disrupting incumbent businesses. Zero-In on Value to Focus Your Company.

Customer Journeys 147

Customer Journeys Consumers Healthcare Case Study 147

Circular Edge

OCTOBER 30, 2020

Continuing the theme of illustrating digital success with JDE, CE sessions featured customers who are adopting next-gen RPA & transforming their businesses to overcome challenges & increasing digital demands as well as leveraging new product & service innovations to accelerate their ERP & Cloud roadmaps.

Resources 52

Resources Self Service Case Study Innovation 52

Lithium

DECEMBER 28, 2020

Representatives from Khoros Marketing, Care, Communities, and Strategic Services outlined everything users can now leverage — along with what they can look forward to, in an extensive product roadmap session. To see the full story, watch our case study. Some of the upcoming solution features are shown below: Khoros Marketing.

Omni-Channel 52

Omni-Channel Engagement Social Media Roadmap 52

Gainsight

SEPTEMBER 21, 2022

Are they maxed out on seats for their users, while their company grows? Customers should be excited to advocate for your platform because of the value it’s driven for their company. They can even influence your product roadmap, as customers find unexpected ways to use your product to solve their problems. .

Customer Success 52

Customer Success How To Self Service Case Study 52

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). Smart Help for International Business : Realize Your Global JDE Roadmap. Capabilities Whitepaper .

Innovation 40

Innovation Roadmap Case Study Conference 40

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). Smart Help for International Business : Realize Your Global JDE Roadmap. Capabilities Whitepaper .

Innovation 40

Innovation Roadmap Case Study Conference 40

Customer Alignment

OCTOBER 9, 2017

At the CXPA CX Day event in London earlier this week, we heard a compelling case study, delivered by the worthy 2016 CX Award Winner, Old Mutual Wealth. Listening to the members of the OMW contact centre staff, they didn’t sound like they were just doing a job; they had genuine passion for the customer (and the company).

Customer Centricity 40

Customer Centricity Company Case Study Roadmap 40

CustomerSuccessBox

FEBRUARY 14, 2019

As companies around the world are getting aware of the importance of Customer Success, the demand for seasoned Customer Success Managers (CSMs) is also increasing exponentially. The exact tasks that a CSM has to do depend on the product and the stage that the company is at. Why is it so? They truly love the product.

Customer Success 67

Customer Success Management Case Study Study 67

Solvvy

JULY 10, 2018

When companies think about customer growth, they immediately think about the sales and marketing teams, then product. Many companies often overlook the role of customer support in driving revenue. Being a customer-first company is a full-team sport that takes input from every team. But what about customer support?

Sports 48

Sports Case Study Roadmap Voice of Customer 48

Comm100

SEPTEMBER 22, 2016

The second edition, updated with case studies and additional resources, will show you how to be, “persuasive, not abrasive.” This book is a crash course for leaders looking to enhance their company’s overall customer experience. Chief Customer Officer 2.0: Ever wonder how Zappos does it?

Customer Service 100

Customer Service Case Study Gamification Culture 100

Eptica

FEBRUARY 27, 2019

The Power of Trust: How Top Companies Build, Manage and Protect It By Natalie Doyle Oldfield While brands understand the importance of trust , many struggle to quantify it. Through a combination of analysis and real-world case studies The Power of Trust explains the eight principles behind building and retaining trust.

Customer Journeys 93

Customer Journeys Loyalty Case Study Social Media 93

CustomerSuccessBox

SEPTEMBER 4, 2019

If your company has a platform to understand the health of the account, then your life is sorted. Depending on the internal processes at your company and their maturity stage, you might also be using a Customer Success Platform. If your company has a platform to understand the health of the account, then your life is sorted.

How To 78

How To Roadmap Customer Success Training 78

delighted

JANUARY 22, 2020

This is standard practice for anyone running a successful NPS program, but we often see companies overlook the massive upside of leveraging promoters to their advantage. Essentially, promoters are your biggest fans and can amplify your company’s strengths, drive referrals , coach new users, and even help guide the product roadmap.

Case Study 40

Case Study Social Media NPS Study 40