Lumoa

AUGUST 5, 2022

According to Deloitte’s Global State of the Consumer Tracker survey, 77% of retail consumers are concerned by the increasing prices of everyday products. Companies in the retail space have traditionally leveraged indicators like customer sentiment to better understand their target audiences. First Off, What Exactly Is Going On?

Retail 208

Retail Feedback Trends Consumers 208

BirdEye

NOVEMBER 15, 2023

When shoppers express their love for your brand online, they’re not just speaking to friends; they’re announcing to the world that you are the best in the business. In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. Let’s dive in.

Retail 111

Retail Brands Consumers Case Study 111

Lumoa

FEBRUARY 2, 2023

Before the digital age, customer experience in retail was a completely different world. According to research, 95% of consumers believe customer experience is the key to brand loyalty. We’ll cover its importance, provide strategies for improving it, and look at what the future holds for customer experience in retail.

Retail 236

Retail Net Promoter Score Strategy Customer Experience 236

InMoment XI

DECEMBER 13, 2021

In the latest 2021 Insights Association Top 50 Market Research and Data Analytics report, InMoment ranks in the top 20 established industry reports and market research or market experience (MX) brands, alongside other powerhouse brands such as JD Power, Gartner Research, and Forrester Research Services.

Analytics 493

Analytics Data Marketing Customer Journeys 493

InMoment XI

JULY 20, 2022

Organizations around the world are actively evaluating—and seeking to better understand—the decision-making and behavioral influence of employee and customer trust, the drivers of emotional bonding with a brand or company, and what is required to create and sustain a more valuable branded experience. Check out these must-read articles!

Brands 493

Brands B2C B2B Financial 493

InMoment XI

MAY 14, 2022

In what ways do your favorite brands help create your personal brand? So, Why Do Customers Choose Their Favorite Brands? This connection between consumer and brand is much deeper and more meaningful than a singular experience; therefore, it has a greater potential impact on long-term loyalty, advocacy, and value.

Brands 493

Brands Loyalty Retail Competitive Advantage 493

Retently

APRIL 5, 2024

What sets an exceptional retail customer experience apart? Because in a market brimming with choices, the way customers feel about your business can set you apart. A memorable retail customer experience leads to higher satisfaction, repeat business, and word-of-mouth recommendations. Why does this matter so much?

Retail 78

Retail Engagement Strategy Customer Experience 78

BirdEye

OCTOBER 10, 2023

Your business’s online reputation could be the difference between online marketing success and defeat, as a single negative review could damage your reputation beyond repair. Want to know more about retail reputation management? Table of contents What is reputation management for retail?

Retail 111

Retail Strategy Management Social Media 111

C3Centricity

OCTOBER 22, 2020

Because retail is in crisis. If retail as we know it is to return to “normal” – and many, including the HBR have already declared this to be near impossible – it is important to understand what is going on in our shoppers’ brains. Retail Store Experiences. We need to better understand shoppers.

Retail 218

Retail Advertising Course Survey 218

C3Centricity

SEPTEMBER 14, 2020

Denyse Drummond-Dunn · Is the future of retail in the stars? Will the future of retail be without physical outlets? Like many CPG companies, they were considering online retailing. Like many CPG companies, they were considering online retailing. So are retail outlets really essential for every category?

Retail 194

Retail Trends Apparel Transportation 194

Optimove

SEPTEMBER 28, 2022

Despite the roaring success of the retail app, 50% of consumers still prefer to shop in a physical store, over 70% favor a combination of in-store and online, and almost 60% combine the in-store experience with the retailer’s mobile app. Proximity marketing. What exactly is proximity marketing? Bottom line?

Retail 52

Retail Brands Marketing How To 52

SurveySensum

JULY 6, 2023

You’re a savvy marketer at Reliance Trends. You’ve poured your heart and soul into creating captivating marketing campaigns, investing substantial resources in driving customer acquisition. Even as a retail giant , Reliance Trends struggles with customer retention. It’s disheartening, right?

Customer Satisfaction 52

Customer Satisfaction Retail Tips Marketing 52

SurveySensum

JULY 6, 2023

You’re a savvy marketer at Reliance Trends. You’ve poured your heart and soul into creating captivating marketing campaigns, investing substantial resources in driving customer acquisition. Even as a retail giant, Reliance Trends struggles with customer retention. It’s disheartening, right?

Customer Satisfaction 52

Customer Satisfaction Retail Tips Marketing 52

Blake Morgan

FEBRUARY 28, 2023

Deloitte recently published a report called Buying into Better , highlighting the changing industry’s markets, models, and mechanics. What they want from brands and their lives is changing. The planet is worsening, and the retail industry plays a huge role. Retail was created to serve the masses in a homogenous middle class.

Retail 111

Retail Industry Policies Consumers 111

CSM Magazine

SEPTEMBER 7, 2022

The retail marketplace is only getting more competitive. Many retailers have already taken significant steps to retain market share and set themselves up to grow. Many retailers have already taken significant steps to retain market share and set themselves up to grow. Laying the groundwork for new innovation.

Chatbots 52

Chatbots Retail Communication Brands 52

Optimove

DECEMBER 21, 2023

Re-engage your churned customers with this guide Download Now Why it Matters: Marketing fatigue happens when consumers feel overwhelmed by generic and irrelevant messages. It can cause customer alienation, diminished loyalty, and reduced trust and lead to negative brand perception, wasted resources, and lower return on investment.

Consumers 64

Consumers Survey Brands Marketing 64

C3Centricity

JANUARY 18, 2020

How do you know when you have too many variants in your brand portfolio? One of the most popular evergreen posts on C3Centricity is “The Beginners Guide to Brand Portfolio Management.” consumer #brand #Marketing Click To Tweet. CORPORATIONS ARE BRANDS TOO! That’s great news for marketers, less so for brands.

Brands 218

Brands Retail Consumers Innovation 218

C3Centricity

APRIL 29, 2020

Will the future of retail be without physical outlets? Like many CPG companies, they are considering online retailing. I remember participating in heated arguments in the past, between sales teams and retailers, about online stores. So are retail outlets really essential for every category? Source: USA Today.

Retail 177

Retail Apparel Transportation Trends 177

Blake Morgan

DECEMBER 19, 2023

                                    Retailers leverage footfall and conversion data to inform critical decisions like store location, inventory levels, and personalized marketing initiatives. This is where customer experience (CX) emerges as the critical differentiator in retail.

Retail 59

Retail Multi-Channel ROI Omni-Channel 59

Optimove

AUGUST 15, 2023

Today, most marketers have at least considered QR code marketing as part of their campaign arsenal. If you’re a mobile-first brand, QR code marketing will go a long way to increasing engagement, cultivating loyalty, and driving growth … let’s explore. How to use QR Codes across your marketing channels Suitably inspired?

Brands 52

Brands Marketing Advertising Video 52

ReviewTrackers

FEBRUARY 24, 2021

Reputation marketing is a way of thinking about your reputation in the same way you think about your marketing – the more positive your brand’s reputation, the more growth you can deliver. Of course, the idea of reputation marketing is nothing new. Of course, the idea of reputation marketing is nothing new.

Brands 104

Brands Marketing Social Media Sports 104

Alida

DECEMBER 7, 2018

The retail industry is only set to become more competitive. According to Accenture , this is because there is a growing disconnect between what customers need and what retailers are providing. Customers today want more than a transactional service; they expect a meaningful interaction with a brand. View Infographic.

Customer Centricity 201

Customer Centricity Retail Infographics Multi-Channel 201

Uniphore

DECEMBER 7, 2021

According to Deloitte , retailers can expect sales to increase by 7-9% — a very merry holiday, indeed.?However, Customers may still flock to big online retailers and avoid brick-and-mortar establishments. Retail CX Trends in 2021: Holiday Retail Challenges You Can Turn Into Opportunities. However, obstacles still loom.

Retail 130

Retail Omni-Channel Policies Customer Service Representative 130

Think Customers

JANUARY 25, 2024

That was the main theme at the National Retail Federation (NRF) “Big Show ,” which recently brought thousands of retailers, technology companies, and customer experience experts together over four days at New York City’s Javits Center. It’s not whether you have AI, it’s how you use it. The topic of AI was everywhere. Tractor Supply Co.,

Retail 52

Retail Contact Center Consumers Brands 52

Currency Alliance

FEBRUARY 15, 2018

Retail brands can be saved; but not by conventional retail strategy. While some retailers are making progress on this front, most continue struggling to face this reality. Agile technology businesses, meanwhile, take advantage with gusto of the retail establishment’s sluggishness in embracing change.

Retail 110

Retail Brands Banking Loyalty Programs 110

BirdEye

MARCH 4, 2024

It’s a theory that a consumer must be exposed to a brand or product seven times before purchasing. Today’s marketers understand this well. In fact, according to Birdeye data , 36% of multi-location marketers send personalized messages to their customers daily. How drip marketing works So, how does drip marketing work?

Marketing 111

Marketing How To Multi-Channel Tips 111

NetBase

FEBRUARY 20, 2020

Retailers’ landscape is changing, and brands must get their social listening and market intelligence intel in order if they hope to avoid the ecommerce crush! Retailers Must Adapt or Die. Retailers are “struggling to adapt to the changing retail landscape,” which has shifted toward ecommerce offerings.

Ecommerce 83

Ecommerce Retail Marketing Trends 83

NetBase

JULY 3, 2020

The 4th of July is typically cause for celebration, but current events make that challenging for brands. Will 4th of July marketing fizzle out this year? Should brands leave it alone or attempt to make a go of it? How many brands (and consumers) are making the most of The Fourth. Let’s explore how it could look.

Brands 95

Brands Marketing Travel Advertising 95

NetBase

JULY 6, 2020

Brands are taking notice of the DIY trends that are experiencing explosive growth right now. This DIY trend is offering new ‘ins’ for retail brands to reach new segments. We’ll cover that, and more: Do it yourself retail recovery, as retailers everywhere take a DIY approach to rebuilding. DIY In Action.

Retail 67

Retail Trends Brands Poor Customer Service 67

Optimove

NOVEMBER 29, 2023

Why It Matters: The majority of today’s consumers are embracing the use of AI in marketing — which is great news for retailers. The future looks bright for AI-driven brand marketing, according to Optimove’s 2024 Consumer Perspectives on AI-Driven Brand Marketing Report. Of the 305 U.S.

Report 52

Report Consumers Loyalty Brands 52

Helpware

SEPTEMBER 5, 2023

Successful luxury brand companies have come to understand that the days of the high-street store being the only retail outlet are over. Online shopping has now found a firm footing in this market, but the luxury brand customer expects the same level of attention and convenience either way.

Fashion 90

Fashion Brands Customer Service Retail 90

SurveySparrow

FEBRUARY 27, 2024

The retail world transformed overnight with the pandemic, doubling digital shopping from 16% to 33% in just three months. It’s a game-changer in retail, turning customers into loyal fans and, even better, into advocates for your brand. What is NPS in Retail? So, Why Does NPS Matter in Retail?

NPS 52

NPS Retail Effort Score Loyalty Programs 52

Beyond Philosophy

JULY 7, 2022

It’s about brick-and-mortar retail because, after the pandemic, physical retail is bouncing back as people want a real-life experience after the lockdowns and other events. How can these retailers benefit from the new technologies? How can these retailers benefit from the new technologies?

Retail 160

Retail Online Experience Interaction Case Study 160

CSM Magazine

AUGUST 21, 2023

Customer engagement has become one of the most critical success factors for retailers looking to drive sales, loyalty, and overall business growth. However, with the increasing complexity and diversity of today’s retail environment, engaging with customers has become a more challenging task.

Retail 52

Retail Customer Engagement Engagement Social Media 52

Merkle

DECEMBER 2, 2022

over 2021, as brands are pushing out overstocked inventory at steep discounts and every customer is looking for gifts. Black Friday is already the most popular holiday shopping day, and this year, it set a record for online sales. Axios reported that $9 billion dollars were spent online on Black Friday, which is up 2.3%

Trends 98

Trends Retail Marketing Report 98

Clarivate

APRIL 18, 2024

In classic Amazon style, its pharmacy offers two-day shipping on prescriptions by mail, with same-day delivery available in seven markets, with plans to add a dozen more cities by year end. This IDN had signed an agreement with UnitedHealth Group’s Optum nearly five months earlier. those with high patient volumes.

Healthcare 52

Healthcare Retail Hospitality Insurance 52

Optimove

JULY 25, 2023

Plus, an overwhelming majority of respondents, 93%, expressed a strong likelihood to revisit a brand or retailer following a positive experience, underscoring the pivotal role of customer satisfaction in fostering lasting relationships.

Retail 52

Retail Loyalty Survey Brands 52