NetBase

SEPTEMBER 1, 2020

Brands around the world are struggling to entice an increasingly depressed populace and may not be feeling lots of love right now. And we have a whole report full of brands using social listening to do precisely that in our latest NetBase Quid Brand Passion Report: Top Global Brands 2020 – and you can too!

Brands 52

Brands Report Social Media Analysis 52

NetBase

MAY 8, 2020

And we’re sharing five brands that are beating the odds and winning eCommerce buzz during a global pandemic. Starting in April, not too long after stay-at-home orders were put into place because of COVID-19, TRX made their professional education courses virtual and free of charge via Zoom. Quite a feat! And TRX is doing just that.

Ecommerce 64

Ecommerce Brands Social Media Effort Score 64

NetBase

JUNE 25, 2020

Ignorance of what’s happening and being said about your brand online, is no excuse. Brands must monitor social conversation or face harsh consequences. If you’re not online monitoring brand mentions, what are you doing that’s more important? Mentions that no brand should ever miss. Brands can’t leave it all to chance.

Brands 98

Brands Social Media Analysis Metrics 98

NetBase

JULY 11, 2019

Using our powerful Next Generation AI capabilities , we captured the most loved brands across the globe to create the Brand Passion Report 2019: Top Loved Global Brands. In it, we share insight around what consumers find so attractive about these brands, from both a category and entity perspective.

Brands 62

Brands Report Telecommunications Automotive 62

NetBase

SEPTEMBER 7, 2020

And this is why there’s a very wise push for brands to help consumers shop for jobs instead of sales today. This may feel like it’s merely a new tactic for brands to pursue – with the only difference being that it’s not focused on sales. The pandemic has been hard on consumers financially. LaborDayOn Effort Helping Consumers Find Jobs.

Consumers 75

Consumers Brands Social Media Sales 75

CloudCherry

JANUARY 16, 2020

Says our expert: “It absolutely has a brand impact.” So, what brands have wowed Stacy? She applauds the free learning courses offered, as well as the follow-up call (where they- wait for it- thought ahead and predicted a pain point for their customers). Request a demo. The first is Apple.

B2C 195

B2C Ecommerce B2B NPS 195

NetBase

JULY 6, 2020

Brands are taking notice of the DIY trends that are experiencing explosive growth right now. This DIY trend is offering new ‘ins’ for retail brands to reach new segments. Do it yourself projects offer a boost to retail everywhere and sales are predicted to surge 18%, thanks in part to brands offering DIY ideas. DIY In Action.

Retail 67

Retail Trends Brands Poor Customer Service 67

AskNicely

MAY 29, 2018

With over 1 million customer surveys per week, and supporting big brands like Shimano, JetStar, Reddit, and of course our very own Xero, AskNicely is a company to watch. Request a demo to see how AskNicely can help you drive a more customer-obsessed culture! BOOK A DEMO. Want to see what all the buzz is about?

Net Promoter Score 150

Net Promoter Score Company Video Course 150

NetBase

AUGUST 18, 2020

Every brand has a marketing stack, aka Martech Tool Stack that they use to run campaigns and track measurable marketing outcomes. But not every brand has a good handle on what these tools are. And the pandemic forced brands to focus on efficiencies in every category. We’re guessing your brand can relate.

Tools 60

Tools Brands Ecommerce Social Media 60

CloudCherry

SEPTEMBER 11, 2019

And, of course, we had to ask. What brand has wowed Annette, personally? Request a demo. ‘Soft Stuff’, monetary and non-monetary incentives for employees, and the role technology takes in the whole process, and you’ve got yourself one deliciously instructive cocktail. As she puts is, Amazon is her ‘new normal’.

Customer Experience Professionals 199

Customer Experience Professionals Employee Experience Leadership Course 199

NetBase

JANUARY 17, 2019

Did your brand miss out last year? Whatever the answer, brands who’ve been on either side of the coin quickly learn that luck isn’t a reliable tool in business. Just because something is trending doesn’t mean it’s right for your brand. It depends on the brand, and the use case – naturally. Don’t Rely on Luck.

Brands 49

Brands Trends Course Analytics 49

NetBase

APRIL 9, 2020

With uncertainty all around us, the time has never been better to do an internal brand analysis, and cosmetic brands have a bevy of untapped insights to explore. Next generation AI-powered consumer and market intelligence works wonders when combined with brand specific customer data – assuming you have the right solution! ?Customer

Brands 60

Brands Social Media Fashion CRM 60

Hello Customer

FEBRUARY 15, 2022

Our brand new Key Driver Analysis will tell you exactly what harms or grows your revenue and your satisfaction or loyalty metrics. And great CX companies will of course leverage these insights into all their marketing and branding efforts. Get in touch with one of our CX experts for a demo !

Net Promoter Score 52

Net Promoter Score Effort Score Brands Analysis 52

CloudCherry

SEPTEMBER 23, 2019

Whether a customer is ‘shiny and new’- a phrase used by this week’s ‘Sweets of CX’ guest, Jeannie Walters – or a loyal, long-time supporter of your brand, it’s all about keeping the healthy relationship going. Of course, we also had to ask our signature question. Request a demo. And- trust us- you’ll wanna take notes.

Customer Retention 150

Customer Retention Customer Journeys How To Analysis 150

Optimove

MARCH 26, 2024

KeyNote: Neil Hoyne , best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” and Senior Fellow at the Wharton School and Chief Strategist at Google, shared his insight into how brands can create deep customer relationships. Discover which level you are on and how you can move up.

Connections 64

Connections CRM Conference Touchpoint 64

NetBase

AUGUST 20, 2019

eCommerce brands on Instagram are experiencing exceptional engagement – and your brand can join their ranks. To help you along, we’re sharing seven lessons we’ve learned from eCommerce brands on Instagram. Odds are, more than a few of them will work for your brand’s promotional efforts too.

Ecommerce 74

Ecommerce Brands Multi-Channel Video 74

C Space

MAY 18, 2020

The Brand Move Roundup – May 15, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. COVID is pulling the adoption curve forward.”

Brands 52

Brands e-support Transportation Video 52

Thematic

FEBRUARY 11, 2024

Location and Attendees The event took place at the Wynn, which has all you can expect from a 5-star casino resort with a golf course in Las Vegas. Of course, any conversation about AI also needs to talk about trust. After a few short product demos, Kristin Bell entertained us in a light-hearted interview.

Conference 62

Conference NPS Hotels Self Service 62

GetFeedback

MAY 9, 2019

Quickly resolving a customer issue can actually result in increased brand loyalty and more spend on future purchases. Check out our demo video below. This prompts quick outreach to course correct when a customer is dissatisfied. Contact us for a demo and pricing. Including, but not limited to: Low CSAT Score.

NPS 170

NPS Survey Feedback Tips 170

ClearAction

JUNE 29, 2023

This is in contrast to Experience Management maximizing brand allies via referrals and quick wins, and Touchpoint Management maximizing revenue (or productivity for employee experience or nonprofits or governments) by reversing and offsetting churn. This is brand integrity. It maximizes lifetime value by preventing value roadblocks.

Leadership 62

Leadership ROI Customer Journeys Touchpoint 62

NetBase

OCTOBER 22, 2019

Kim Kardashian West’s SKIMS were initially envisioned as Kimono, but the brand confusion – and cultural appropriation concerns – led the mega-star down a different path. One that social analytics helps brands identify the first time around, to avoid this sort of confusion and its corresponding price tag! Kimono, Oh No.

Analytics 40

Analytics Brands Social Media Multi-Channel 40

NetBase

OCTOBER 22, 2019

Kim Kardashian West’s SKIMS were initially envisioned as Kimono, but the brand confusion – and cultural appropriation concerns – led the mega-star down a different path. One that social analytics helps brands identify the first time around, to avoid this sort of confusion and its corresponding price tag! Kimono, Oh No.

Analytics 40

Analytics Brands Social Media Multi-Channel 40

BirdEye

NOVEMBER 28, 2023

Get started for free WATCH DEMO Benefits of online reputation management for restaurants There are several key benefits to online reputation management for restaurants. Increased trust Engaging in online reputation management shows your customers that you care about their opinions and experiences with your brand.

Tips 108

Tips Management Social Media Feedback 108

NetBase

APRIL 17, 2020

Brand passion is about more than measuring the volume of social content or sentiment. It’s about the intensity of the passion that customers have about your brand. And brands’ COVID-19 responses have triggered fluctuating consumer passion. Let’s see how that looks, and what brands can learn from it moving forward.

Fashion 64

Fashion Brands Effort Score Social Media 64

NetBase

JUNE 17, 2019

Many brands are ‘living their best life’ these days thanks to social media, while others are left languishing and wondering why they can’t connect. Brands miss out on key segments when they misunderstand audience interests and modes of communication, including slang, imagery and emojis – and the context wrapped around each.

Brands 46

Brands Airlines Social Media Course 46

NetBase

MAY 16, 2019

And it’s why we see fashionable new shoe brands highly sought-after this Spring. Whether you’re a shoe brand looking to take part, or any other fashion retailer trying to connect to your audience , talking about shoes could make you a “shoe-in.”. See a hashtag that aligns with your brand? Shoes Are a Big Conversation.

Analytics 54

Analytics Brands Fashion Ecommerce 54

SurveySensum

FEBRUARY 13, 2024

Blog posts, and videos – it’s a whole emotional journey connecting their audience with the brand. And, of course, their stellar photography and ingenious visuals make their content pop and stick in your memory. Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free Strategy 4.

User Experience 52

User Experience Strategy Feedback Social Media 52

Retently

MAY 2, 2023

Net Promoter Score calculation formula While NPS measures the overall satisfaction with your brand, CSAT surveys are more specific. Product Discovery Stage The discovery phase represents the first encounter potential customers have with your product, whether it’s through your website, a demo, or word of mouth.

Customer Journeys 146

Customer Journeys Survey Effort Score NPS 146

NetBase

JUNE 21, 2019

Athletes can be powerful and inspiring role models whose stories motivate your audience to embrace your brand – which is why they’re so often brought on as brand ambassadors and influencers. The problem is, their mistakes are very public – and if they’re connected to your brand, you just might go down with the ship.

Brands 60

Brands Sports Analytics Analysis 60

NetBase

JULY 15, 2020

And this can be dangerous when brands are approached by providers pretending to be something they’re not ! Our Social Media Analytics Guide was created to break down and define these distinctions so you understand how to use each tool for maximum brand impact. It represents the sum of the parts (i.e.,

Social Media 52

Social Media Brands Analytics Airlines 52

NetBase

NOVEMBER 5, 2019

Understanding trends is important for marketers, of course. And brands that are using social listening to understand this viral group are cashing in this holiday season. These girls are in love with brands, in general. The power of brands resonates with consumers because they are forced now to brand themselves.’”.

Brands 40

Brands Social Media Trends Video 40

NetBase

NOVEMBER 5, 2019

Understanding trends is important for marketers, of course. And brands that are using social listening to understand this viral group are cashing in this holiday season. These girls are in love with brands, in general. The power of brands resonates with consumers because they are forced now to brand themselves.’”.

Brands 40

Brands Social Media Trends Video 40

Comm100

FEBRUARY 1, 2022

Gen Zers now expect to engage with a brand whenever they choose. In practice, this means that when a visitor sends a message on live chat, their profile information is also available, which could include: Previous conversation history Location Contact details Course history Live browsing page Visitor segment .

Engagement 190

Engagement Omni-Channel Chatbots Social Media 190

Kustomer

SEPTEMBER 1, 2022

A stellar customer support strategy is meant to enhance the consumer experience as they interact with your brand. But it’s not enough to simply create a strategy and let it run its course. There’s no better way to increase customer and employee engagement than by encouraging them to interact and become brand promoters.

Customer Service Strategies 104

Customer Service Strategies Self Service Strategy Customer Service 104

SurveySparrow

JANUARY 23, 2024

Student Engagement Survey Student Satisfaction Survey Student Perception Survey Online Learning Survey Course Evaluation Survey Student Engagement Survey A student engagement survey is a chat with the students where they tell you how interested they are in the classes. 10 Student Engagement Survey Questions 1. Online chat c. Video call 9.

Survey 52

Survey Course Tips Feedback 52

SurveySensum

FEBRUARY 27, 2024

But how do you improve it for your company – BY LISTENING TO THE VOICE OF YOUR EMPLOYEES (with the help of a robust employee feedback tool , of course!) Brand Example : Patagonia is renowned for its supportive work culture, providing employees with extensive resources for personal and professional growth.

Metrics 52

Metrics Strategy Employee Engagement Culture 52

NetBase

OCTOBER 25, 2019

They’ll eventually switch to something better, of course, but for the time being it will have to do. But it is intel that matters little to a brand’s bottom line. Imagine your brand is cruising along, with tons of positive social insight, and suddenly sales tank. Either way, it’s a headache no brand wants.

Analytics 40

Analytics Brands Tools ROI 40