BirdEye

NOVEMBER 15, 2023

When shoppers express their love for your brand online, they’re not just speaking to friends; they’re announcing to the world that you are the best in the business. In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. Let’s dive in.

Retail 110

Retail Brands Consumers Case Study 110

Lumoa

FEBRUARY 2, 2023

Before the digital age, customer experience in retail was a completely different world. According to research, 95% of consumers believe customer experience is the key to brand loyalty. We’ll cover its importance, provide strategies for improving it, and look at what the future holds for customer experience in retail.

Retail 236

Retail Net Promoter Score Strategy Customer Experience 236

InMoment XI

AUGUST 3, 2022

This article probably isn’t the first place you’ve seen the terms “Great Resignation”, “Great Reshuffle” or “Big Quit” on the internet, and from the looks of things, the battle to retail talent won’t settle anytime soon. How We Got Here. That advice sounds obvious enough, right? Trajectory Takeoff.

Employee Experience 557

Employee Experience Brands Roadmap Culture 557

Alida

SEPTEMBER 6, 2018

The retail apocalypse may just have to wait. Reports of the industry’s collapse have made business headlines for the past year, with one Business Insider article proclaiming, “The retail apocalypse has descended on America,” while a Bloomberg article claimed retail’s decline is “really just beginning.”. between 2017 and 2022.

Retail 243

Retail Company e-support Competitive Advantage 243

C3Centricity

OCTOBER 22, 2020

Because retail is in crisis. If retail as we know it is to return to “normal” – and many, including the HBR have already declared this to be near impossible – it is important to understand what is going on in our shoppers’ brains. We need to better understand shoppers. Let me show you.

Retail 218

Retail Advertising Course Survey 218

Helpware

JUNE 20, 2023

Sentiment analysis is a powerful tool that allows brands to understand their audiences' positive or negative perceptions. While sentiment analysis can benefit companies in any sector, retail companies may find it especially important since customers often have strong emotional perceptions about retail products and stores.

Analysis 70

Analysis Retail Brands Tools 70

Retently

APRIL 5, 2024

What sets an exceptional retail customer experience apart? A memorable retail customer experience leads to higher satisfaction, repeat business, and word-of-mouth recommendations. Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business.

Retail 78

Retail Engagement Strategy Customer Experience 78

InMoment XI

JUNE 28, 2022

Financial services brands know that customers take their money seriously, so many of them leverage employee and customer experience programs to understand what their customers need, then create experiences that build trusting, positive customer/brand relationships. Looking for a few real life examples of how brands have done this?

Financial 295

Financial Brands Customer Experience eBook 295

Lumoa

AUGUST 5, 2022

According to Deloitte’s Global State of the Consumer Tracker survey, 77% of retail consumers are concerned by the increasing prices of everyday products. Companies in the retail space have traditionally leveraged indicators like customer sentiment to better understand their target audiences.

Retail 208

Retail Feedback Trends Consumers 208

C3Centricity

SEPTEMBER 14, 2020

Denyse Drummond-Dunn · Is the future of retail in the stars? Will the future of retail be without physical outlets? Like many CPG companies, they were considering online retailing. Like many CPG companies, they were considering online retailing. So are retail outlets really essential for every category?

Retail 194

Retail Trends Apparel Transportation 194

InMoment XI

APRIL 25, 2024

And, of those consumers, only 34% of them would recommend their brand to friends and family. If you are just beginning your online reputation management journey, your goal should be to monitor, influence, and improve the perception of your company. Financial services providers are tasked with a unique challenge.

Financial 260

Financial Management Banking Insurance 260

Alida

APRIL 19, 2017

A renowned luxury fashion brand announces deep job cuts. A multinational discount shoe retailer files for bankruptcy protection. A major department store chain, once the biggest name in retail, admits that its future is now in doubt. These examples are just a sampling of the stunning headlines coming out of the retail sector.

Retail 173

Retail Company Sports Fashion 173

Blake Morgan

FEBRUARY 28, 2023

According to Kasey Labough, Chief Innovation Officer for Deloitte’s Consumer Industry, the report discovered 100 topics related to change and distilled them into six forces critical to navigating the next decade of change in retail: Changing customers. What they want from brands and their lives is changing. Climate change.

Retail 111

Retail Industry Policies Consumers 111

GetFeedback

SEPTEMBER 27, 2018

A few years ago, trade publications were plastered with phrases like “the retail apocalypse” and “the end is near for retail.” The reality is, retailers aren’t going anywhere. It’s not enough to sell products; retailers must sell experiences too. The State of CX in Retail. So what’s the difference?

Omni-Channel 170

Omni-Channel Retail Customer Experience Touchpoint 170

C3Centricity

APRIL 29, 2020

Will the future of retail be without physical outlets? Like many CPG companies, they are considering online retailing. I remember participating in heated arguments in the past, between sales teams and retailers, about online stores. So are retail outlets really essential for every category? Am I being naive?

Retail 177

Retail Apparel Transportation Trends 177

Uniphore

DECEMBER 7, 2021

According to Deloitte , retailers can expect sales to increase by 7-9% — a very merry holiday, indeed.?However, Customers may still flock to big online retailers and avoid brick-and-mortar establishments. Retail CX Trends in 2021: Holiday Retail Challenges You Can Turn Into Opportunities. However, obstacles still loom.

Retail 130

Retail Omni-Channel Policies Customer Service Representative 130

C3Centricity

JANUARY 18, 2020

How do you know when you have too many variants in your brand portfolio? One of the most popular evergreen posts on C3Centricity is “The Beginners Guide to Brand Portfolio Management.” consumer #brand #Marketing Click To Tweet. CORPORATIONS ARE BRANDS TOO! That’s great news for marketers, less so for brands.

Brands 218

Brands Retail Consumers Innovation 218

Think Customers

JANUARY 25, 2024

That was the main theme at the National Retail Federation (NRF) “Big Show ,” which recently brought thousands of retailers, technology companies, and customer experience experts together over four days at New York City’s Javits Center. It’s not whether you have AI, it’s how you use it. The topic of AI was everywhere.

Retail 52

Retail Contact Center Consumers Brands 52

NetBase

JULY 6, 2020

Brands are taking notice of the DIY trends that are experiencing explosive growth right now. Home improvement companies like Ikea, Home Depot and Lowe’s are actively sharing ideas online. This DIY trend is offering new ‘ins’ for retail brands to reach new segments. Is DIY The Key to Retail Recovery? DIY In Action.

Retail 67

Retail Trends Brands Poor Customer Service 67

Helpware

SEPTEMBER 5, 2023

Successful luxury brand companies have come to understand that the days of the high-street store being the only retail outlet are over. Online shopping has now found a firm footing in this market, but the luxury brand customer expects the same level of attention and convenience either way.

Fashion 90

Fashion Brands Customer Service Retail 90

CSM Magazine

MARCH 24, 2022

In retail, the customer is king. It is common knowledge that the retail industry thrives on positive customer interactions and feedback, so when reviewing the ways in which organizations can grow and remain competitive in their field, it is vital to craft plans that revolve around optimizing the customer experience.

Retail 119

Retail Self Service Customer Experience How To 119

Alida

APRIL 4, 2017

Brick-and-mortar is making a comeback , but many retailers struggle to drive sales. In these precarious times, both established and new retail players need to focus on customer needs. Today’s fickle customers don’t want aisle after aisle of redundant merchandise; they want to be a part of a brand experience.

Retail 191

Retail Innovation Strategy Omni-Channel 191

SurveySensum

JULY 27, 2023

Customer feedback is an invaluable tool that empowers retailers to create exceptional, personalized experiences that keep customers coming back for more. Let’s take inspiration from some renowned brands! The NikePlus loyalty program is a key pillar in delivering personalized experiences.

Retail 52

Retail Examples Feedback Customer Experience 52

Alida

MAY 19, 2017

Retail is changing so fast that retail futurist Doug Stephens recently made this bold prediction : “Within five short years, the current user experience of online marketplaces like Amazon, eBay and Alibaba will begin to look as archaic as a Sears & Roebuck catalog.” Mobile and wearable payments. Direct-to-consumer.

Retail 145

Retail Consumers Trends Brands 145

Storyminers

MAY 27, 2020

Amazon has formally introduced its new Amazon GO retail concept on the West Coast. You might wonder, “How can one company, even one as cool as Amazon, develop that whole concept and make it real?” Companies that haven’t introduced new shopping technologies or a self-driving car can amaze their customers and shareholders too.

Retail 147

Retail Technology Video Tools 147

ShepHyken

APRIL 8, 2022

He shares how retailers can understand the digital customer experience in the retail world. Did you know that 70% of consumers have stopped doing business with a brand following a poor customer experience? An experience through the customer’s buying journey is quite crucial and must be addressed by the retailers.

Retail 73

Retail Industry Customer Experience Contact Center 73

Magellan Solutions

AUGUST 6, 2018

Now, the ultimate question is this: how to build brand reputation ? Brand reputation is pretty self-explanatory. It is how customers see your company, whether it is in the positive or negative light. Also, that view of the customer is from how you project the company to the public.

Brands 128

Brands Customer Service Company How To 128

Alida

JUNE 6, 2018

This is especially true in apparel retail, where longtime rivals Nike and Adidas have both recently invested heavily in digital transformation and innovation to stay at the top of their game. Competition between the two brands is long-standing, so it makes sense it would extend to their digital transformation efforts.

Apparel 153

Apparel Retail Innovation Entertainment 153

Kustomer

APRIL 14, 2021

Kustomer talked to thought leaders in the customer experience space to understand what they think the future of retail CX looks like, how to re-create the in-store experience in an online world, and what tools and strategies brands should tap into in order to achieve this. Read on for a preview, and access the full e-book here.

Retail 105

Retail Consumers e-support Omni-Channel 105

Magellan Solutions

FEBRUARY 20, 2024

Maximizing the potential of live chat outsourcing companies relies on mastering digital-first customer service. Partnering with specialized live chat outsourcing companies unlocks a world of potential. Your success relies on tailoring partnerships to match your brand’s customer experience. Did you know? Read along!

Company 52

Company Chatbots Customer Satisfaction Abandon Rate 52

SurveyGizmo

NOVEMBER 4, 2021

COVID killed brand loyalty. Brand loyalty took a nosedive during the pandemic with 75% of consumers trying a new shopping behavior since COVID started. This includes trying new brands, new retailers, and new generics. But the great brand realignment isn’t over. How will we bring the mojo back in 2022?

Loyalty 95

Loyalty Brands eBook Loyalty Programs 95

Clarivate

APRIL 18, 2024

Amazon also introduced Health Condition Programs, which partners with digital health companies such as Omada Health to connect members of health plans and employer-sponsored insurance with covered digital benefits.

Healthcare 52

Healthcare Retail Hospitality Insurance 52

Win the Customer

JUNE 13, 2023

AR is revolutionizing the retail landscape by offering customers interactive and immersive experiences that were once unimaginable. One such groundbreaking innovation, Augmented Reality (AR), is not only transforming the way we interact with the digital world but also reshaping the retail industry.

Retail 52

Retail Video Technology Advertising 52

Alida

NOVEMBER 14, 2018

We can all agree customers are critical to a brand’s profitability. Without them, there would be no brand. Yet, in a highly competitive retail environment, it’s also so easy to focus primarily on product development. The world of retail has changed, though. No business. No profits. You know they’re important.

Brands 227

Brands Customer Centricity Retail Poor Customer Service 227

Alida

AUGUST 9, 2017

More than 8,300 retail stores are expected to close all over North America in the next 12 months. And yet, according to Doug Stephens , founder of the consultancy Retail Prophet, brick-and-mortar stores still have an important role in business today. link] #cxblindspot pic.twitter.com/xgMHhSlcDA. amyfpabst (@AmygpAmyfp) August 3, 2017.

Retail 189

Retail Tips Customer Journeys System 189

The DiJulius Group

JULY 25, 2022

An online retailer of pet food and other pet-related products, Chewy is quickly becoming one of the most loved brands that customers can’t live without. The post Chewy: A Brand Pet Owners Can’t Live Without appeared first on The DiJulius Group. Read Full Article.

Brands 103

Brands Retail Customer Satisfaction Groups 103

Blake Morgan

JULY 15, 2023

Walmart and Amazon are two of the world’s largest retailers known for their customer focus and innovation. I’ve covered the battle between these two mega-brands twice, first in 2019 and again in 2021. But in the past two years, both brands have undergone significant changes. But which one truly leads the pack? Walmart has 2.3

Retail 52

Retail Innovation B2B Transportation 52