Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! Bridging the collaboration gap with Totango In-App Despite significant collaboration between CS teams and other departments, many leaders still feel that more can be done to improve cross-functional collaboration.

Communication 83

Communication Customer Success Customer Journeys Conference 83

ShepHyken

NOVEMBER 29, 2019

Before Mark Zuckerberg revolutionized online communication with Facebook, the pace of feedback traveling via word-of-mouth was slow. Social media has empowered users to share instant feedback with their followers – and have those comments validated instantly. Own your customer experience with a custom-developed app.

Technology 130

Technology Customer Experience Social Media Multi-Channel 130

Comm100

DECEMBER 8, 2020

You can have them handle your instant messaging needs or integrate them into your apps. Owning a business is not a piece of cake. It takes careful management of a lot of moving parts. It takes patience and dedication. Plus, streamlined processes to get things rolling in the right direction. Enter automation. Get Comm100 Free. Comm100 Free.

Chatbots 133

Chatbots Customer Satisfaction Customer Service Representative Social Media 133

SurveySensum

NOVEMBER 29, 2023

Do you know how can you convert your mobile users to customers? To do that you should launch in app customer feedback with the help of a robust in app feedback tool that enables you to create in-app surveys , distribute them on multiple channels, and analyze them in real-time.

Feedback 52

Feedback How To User Experience Survey 52

GetFeedback

APRIL 30, 2018

Collecting customer feedback is essential if you truly want to understand the needs and expectations of your target audience. Website surveys play an important role in optimizing your customer self-service strategy by directly responding to any concerns the visitor may leave in the feedback. Blog Surveys. In-App Surveys.

Survey 207

Survey Marketing Self Service Feedback 207

ShepHyken

MAY 31, 2019

How customer experience is different from user experience and customer service. The customer experience encompasses both the user experience and customer service. The ‘user experience’ refers to any interactions that your website or app users have with that particular piece of software. Closing Thoughts.

Customer Experience 116

Customer Experience Touchpoint User Experience Feedback 116

SurveySensum

SEPTEMBER 14, 2023

Have you ever wondered how you can enhance user onboarding and improve your product not just to meet customers’ expectations but to exceed them? With IN-APP SURVEYS. W hat are In-App Surveys? In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints.

Tools 52

Tools Feedback Multi-Channel Social Media 52

Totango

DECEMBER 20, 2023

These awards reflect superior engagement and commitment from our users, who continue to highlight and share the key aspects of Totango and our software they find most beneficial. These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers.

Report 108

Report Effort Score Customer Centricity User Experience 108

SurveySensum

JANUARY 26, 2024

Through insightful analysis, practical tips, and real-world examples, we aim to equip businesses with the knowledge needed to navigate and enhance their customers’ journey, leveraging the power of a robust customer feedback tool. Address negative customer feedback promptly and professionally.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

SurveySensum

SEPTEMBER 18, 2023

This is what the in-app survey looks like. These surveys provide a unique opportunity to gather customer feedback right when they are interacting with your product. When conducted effectively, these surveys help you refine your app’s features and functionality. What is an In-App Survey?

Survey 52

Survey Gamification Hotels User Experience 52

Kerry Bodine

AUGUST 14, 2020

This approach is detailed in my blog post 3 Steps To Better Customer Research. You can find more on each of these four criteria in my blog post Which Customer Journeys Should You Map? Would you use or start with data/feedback/research from customer when designing the journey? At least that’s how it works at my local store!).

Customer Journeys 207

Customer Journeys Management Touchpoint Telecommunications 207

SurveySensum

SEPTEMBER 19, 2023

So yesterday my friend Jess was scrolling through a new travel booking app to book a hotel. While browsing, she kept receiving in-app surveys asking her to rate her experience. It should have asked Jess about her experience with the app – “ Please rate your booking experience with our app. ” Now, this question is clear.

Survey 52

Survey Data User Experience Customer Satisfaction 52

BirdEye

DECEMBER 8, 2022

Interactive social apps 7. Live streaming social media apps 9. Social media shopping apps 12. Community blogging 15. For example, studies have found 18-19 year-olds make up about 33% of Instagram users , while only 16% are 50-64 year-olds. As of July 2022, TikTok has reached one billion monthly active users.

Social Media 98

Social Media Brands Video Entertainment 98

Totango

AUGUST 16, 2022

Customer retention software is an app that promotes SaaS subscription renewals and reduces churn rates. The term refers to a function that several different types of software apps may serve. Clients who are active users are more likely to renew, while inactive users are more likely to churn.

Customer Retention 98

Customer Retention Software Customer Success CRM 98

SurveySensum

NOVEMBER 16, 2023

Well, that’s what gathering website feedback does. Using website feedback helps you understand your online visitors in-depth. And with a strong website feedback tool , you can engage with users, even when they’re not visible. Now comes the question – how to get customer feedback on the website?

Feedback 52

Feedback Strategy Social Media Survey 52

ShepHyken

JANUARY 11, 2019

This week we feature an article by Agi Marx who shares 3 ways to close the customer feedback loop to prevent churn and increase revenue. – Shep Hyken. What is the customer feedback loop? Customer feedback loop is the practice of responding to customers meaningfully when they leave feedback.

Examples 92

Examples Feedback Strategy NPS 92

Totango

JULY 11, 2023

We’re grateful to all the Totango users for sharing their perspectives and support with the G2 community. Continuous improvements like our recent launch of Totango In-App and integration of AI enabled tools are critical to these efforts and make it easier for teams to work together and drive customer outcomes more quickly.

Customer Journeys 82

Customer Journeys Customer Success Sports Software 82

SurveySensum

FEBRUARY 6, 2024

A cancellation survey is a set of questions sent to users to determine why your customers are leaving. The feedback from these surveys will help you prevent customer churn or resolve the issue from the core so that no one else jumps ship for the same reason. So, what is a cancellation survey? ” But, why bother with all this?

Survey 52

Survey Feedback User Experience Communication 52

Thematic

AUGUST 14, 2023

With Thematic, our feedback analytics platform, I can surface insights immediately from thousands of real reviews left by Twitter/X users on the iOS App Store and the Google Play store. Here’s the overall summary of all that feedback, provided by Thematic. I want to try and understand what the collective is saying.

Analysis 62

Analysis Feedback Groups Analytics 62

ShepHyken

JUNE 8, 2018

We’re Lightricks , by the way, a company that’s behind the Enlight suite of creative apps on iOS: Photofox , Quickshot and Videoleap. Users of our photo and video editors are looking to actualize all sorts of unique ideas visually and they come with many questions (hundreds every day). It doesn’t have to be this way. Embrace the new.

Social Media 75

Social Media Video Case Study Customers 75

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. They can take several forms, including: In-app guides. Ease of use: how user-friendly is the platform? The best way to gain this information is through customer engagement. Video tutorials and transcripts.

Customer Engagement 103

Customer Engagement Tools Engagement Knowledge Base 103

SurveySensum

FEBRUARY 13, 2024

That secret weapon makes your website or app easy and enjoyable for people – we call it a Better User Experience! But here’s the flip side: Did you know that a whopping 88% of users won’t return after a bad user experience? So, what’s this User Experience thing?

User Experience 52

User Experience Strategy Feedback Social Media 52

Zonka Feedback

JULY 31, 2023

In this blog post, we'll explore a list of the best in-app survey questions based on different use cases to gauge valuable customer insights. When it comes to creating a product that delights the users, their input is invaluable. But how can you gather real-time, contextually relevant product feedback ?

Survey 52

Survey Examples Feedback Customer Insights 52

Zonka Feedback

JULY 31, 2023

In this blog post, we'll explore a list of the best in-app survey questions based on different use cases to gauge valuable customer insights. When it comes to creating a product that delights the users, their input is invaluable. But how can you gather real-time, contextually relevant product feedback ?

Survey 52

Survey Examples Feedback Customer Insights 52

AWS Machine Learning

APRIL 11, 2023

Streamlit is an open-source Python library that makes it easy to create and share web apps for ML and data science. Streamlit applications are useful for presenting progress on a project to your team, gaining and sharing insights to your managers, and even getting feedback from customers. Create Studio using JupyterLab 3.0

Resources 74

Resources Automotive System Sports 74

Optimove

NOVEMBER 9, 2023

Why It Matters: New data privacy regulations have made user acquisition in the social gaming market more difficult than ever before. Marketers must employ innovative Customer-Led Marketing strategies to attract new users, enhance their gaming experience, and boost revenue.

Tips 72

Tips Advertising CRM Innovation 72

Totango

NOVEMBER 8, 2023

Pendo is a product experience platform that combines powerful software usage analytics with in-app guidance and user feedback capabilities, enabling even non-technical teams to deliver better product experiences to their customers or employees. What is Mixpanel?

Data 91

Data Analytics Customer Retention Software 91

SurveySensum

JANUARY 5, 2024

A fitness app team was analyzing its user interactions. Here’s what they did – They updated the app’s navigation, featuring workout plans and nutrition advice. As a result, users started accessing tailored workout plans and nutrition guidance seamlessly. Let’s dive in!

Knowledge Base 52

Knowledge Base Strategy e-support User Experience 52

AirVote

OCTOBER 30, 2022

When linked to an Apple device (iPhone, iPad, Mac), it transmits its geolocation using Apple’s built-in FindMy app. The information is sent to Apple, and the owner can see the AirTag’s geolocation from their FindMy app. Yes, if you opt out of the FindMy app. The location and the user feedback are then sent to the business.

Connections 98

Connections Feedback Technology Data 98

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. That’s why, users have started seeking alternatives. Usability and User Interface: Usability and user-friendly interfaces matter because they affect how easy a tool is to use.

Multi-Channel 52

Multi-Channel Analysis Survey Analytics 52

SurveySparrow

OCTOBER 13, 2023

Feedback looping is a crucial concept in successful business strategies, but it is often misunderstood. In this blog, we will explore the concept of feedback looping, including its significance, real-world examples, and the transformative impact it can have on businesses. What is a Feedback Loop? Too much to handle?

Feedback 52

Feedback Examples Social Media e-support 52

ShepHyken

APRIL 7, 2017

This week on our Friends on Friday guest blog post my colleague, Swati Kungwani, writes about the value of customer complaints to a business. A quick tip is to examine the negative feedback. Complaints are opportunities to show how good you can be. Shep Hyken. Treasure the learnings to maximize business earnings! Conflict resolution.

Poor Customer Service 108

Poor Customer Service Advertising B2B Policies 108

SurveySensum

FEBRUARY 14, 2024

Through Employee Feedback , of course! Now, you’re probably wondering, “But how do I effectively gather and utilize this feedback?” ” — That’s where the right employee feedback tool comes into play. You’re looking for the best employee experience tools to gather this priceless feedback.

Tools 52

Tools Feedback Analysis Survey 52

Totango

JANUARY 3, 2024

4 key behaviors shaping the next generation of CS As we look towards the future, we’ve identified four key behaviors shaping the next generation of customer success: leading with business growth, starting with customer results in mind, using adoption and feedback to drive advocacy, and leaning into enterprise integration.

Software 111

Software Customer Success Innovation Report 111

BirdEye

MAY 22, 2023

That’s why you need an easy-to-use scheduling app to stay on top of your schedules. In this blog post, we highlight the best scheduling apps that are perfect for appointment setting, are user-friendly, and offer multiple software integrations. Table of contents What is a scheduling app? Who uses scheduling apps?

Self Service 98

Self Service Software System Social Media 98

SurveySensum

SEPTEMBER 26, 2023

Imagine this scenario: Sarah, a dedicated product manager, launched a cutting-edge SaaS platform with an intuitive user interface and robust features. Imagine this scenario: Sarah, a dedicated product manager, launched a cutting-edge SaaS platform with an intuitive user interface and robust features. What is Product Adoption?

Strategy 52

Strategy Management User Experience Measurement 52

BirdEye

JULY 5, 2023

This blog helps you grow your business with relationship marketing. Reactive marketing Reactive marketing is a form of customer relationship management that involves you relying on the feedback from your customer (usually after a sale is complete) so that you can continue to retain the customer and take on board their feedback.

Examples 98

Examples Strategy Marketing Social Media 98