Totango

MAY 20, 2020

It describes how it works, the outcomes the SuccessBLOC is designed to achieve, and the key benefits to your business. I am happy to introduce more exciting features and functionalities as part of Belize: Write-Back Functionality Now Available with Customer Data Hub. But it doesn’t stop there. Save your spot .

CRM 62

CRM Trends Data System 62

SurveySensum

JANUARY 24, 2024

Along with success, Alice also saw a plethora of feature requests from her customers, including her high CLV customers. Initially, Alice was excited about these feature requests from the product feedback surveys. How to Manage Multiple Feature Requests? How to Manage Multiple Feature Requests?

Roadmap 52

Roadmap Feedback Customers Survey 52

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

CustomerSuccessBox

MAY 8, 2022

Nothing irritates Customer Success Managers (CSMs) more than a product that fails to deliver results. Of course, this has an impact on the customer’s ability to execute their work, but it also has an impact on the CSM’s quota and the company’s general ability to develop and grow.

Customer Success 52

Customer Success How To Software Training 52

Beyond Philosophy

OCTOBER 12, 2017

This news is ideal for retail, a sector repeatedly told they are the Beta Max or Laser Disc of tomorrow’s commerce preferences. Here are some other highlights from the report pertinent to retail venues: The respondents ranked online sites higher for product availability and variety of selection in these three categories (e.g.,

Omni-Channel 130

Omni-Channel Fashion Retail Multi-Channel 130

SurveySparrow

NOVEMBER 7, 2023

Just as we lay back and imagine, “What more can AI do?” I mean, can things get any easier? In this blog, we will look into the top 7 ChatGPT plugins, their features, the pricing of the basic plan, and an easy-to-do guide on how to install them! How to Access ChatGPT Plugins? We’ve all been there.

Interaction 52

Interaction Social Media Survey Hotels 52

Gainsight

MARCH 31, 2020

If you’ve been following customer success blogs recently, a lot has been said and written about how to communicate better and consistently in times of crisis like the one we’re all going through. If your team is like most other customer-facing organizations, you rely on email to do a lot of communications with your customers.

Customer Success 85

Customer Success Tips CRM e-support 85

iCiDIGITAL

NOVEMBER 12, 2018

NOTE: This article was originally posted by Blue Acorn, and can be found here. comes with exciting new functions and features—most of which will benefit B2C merchants. comes with exciting new functions and features—most of which will benefit B2C merchants. You can read more about PWAs in this recent article.

Multi-Channel 40

Multi-Channel Ecommerce B2C Data 40

Kayako

JANUARY 26, 2017

In many companies after sales and onboarding are set, users fall to customer support. If they have questions or are lost, they ask support. When they want to leave your product, they message support to cancel, like 75% of all users across all industries within 90 days. If they can help others like them it also helps you.

Sales 60

Sales Social Media Tips B2C 60

Wootric CX Blog

AUGUST 4, 2020

The technical definition of Customer Lifetime Value (CLV) is the revenue earned from a single customer over time. It’s an equation that subtracts the cost to acquire a new customer (CAC) from the total revenue from that customer. It is the ideal way to tie customer loyalty to revenue.

Metrics 52

Metrics Effort Score Net Promoter Score Self Service 52

Pink Guava

MARCH 25, 2019

Product startups particularly try to solve a major customer pain point, and What do you think is the biggest challenge in this space? Well here is the surprise, it's the finding, connecting and retaining the actual users or CUSTOMERS. Why the “customer” will want to try or use my product/service.

Guidelines 40

Guidelines Customer Experience Management B2C Strategy 40

Pointillist

SEPTEMBER 26, 2018

Most organizations now report having some level of customer experience measurement program in place. But the majority are still not able to show how the customer experience metrics they collect directly impact business performance or how they are using them to improve customer experience. By Swati Sahai.

Metrics 65

Metrics Net Promoter Score Customer Experience Effort Score 65

Qualtrics

FEBRUARY 17, 2021

Many of us (especially those reading this Qualtrics blog!) have realized that customer experience analytics and direct customer feedback are the hallmarks of building effective situational intelligence. Many CX teams have even begun to incorporate session replay data to contextualize their direct customer feedback.

Metrics 26

Metrics e-support Culture Customer Centricity 26

SurveySparrow

OCTOBER 19, 2020

Every business wants to impress its customers. Thankfully, there has never been an easier time to collect surveys from customers and prospects alike. helps you understand you customers and employees better. Each of these products ensures that businesses get the most from their surveys.

Comparison 59

Comparison Omni-Channel Survey Software 59

Storyminers

JULY 29, 2016

There always seems to be a new product, service, or experience within reach of a brand’s current customer. And as we all know, replacing an existing customer costs 7 times more than retaining them. So how do you ensure your brand is retaining its precious customer base? VP of Customer Experience, Compellon.

B2C 124

B2C Customer Retention Strategy Brands 124

ClientSuccess

SEPTEMBER 24, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Each day we learn from the trenches what it takes to make clients happy and successful. and look at how we can establish internal alignment.

Customer Success 40

Customer Success Culture Leadership NPS 40

Talkdesk

MAY 17, 2016

Note: Starting May 18, this integration will be in open beta. You can find the listing on the Slack App Directory. Talkdesk for Slack applies the benefits of this innovative tool by harnessing the power of real-time messages in order to improve customer support, agent coaching and more. What is Talkdesk for Slack?

Call Center 40

Call Center First Call Resolution Communication Groups 40

delighted

JANUARY 14, 2020

Often used as a barometer for brand health, Net Promoter Score surveys measure customer loyalty by identifying customers as promoters, passives, and detractors by asking: “How likely are you to recommend ABC Company?”. Passives are customers who answer 7 or 8. Passives are customers who answer 7 or 8.

NPS 40

NPS Net Promoter Score Effort Score Feedback 40

Grade.us

APRIL 11, 2017

Which is especially hard to do when Google Home Service ads seem poised to change everything about how small businesses receive traffic. Google Home Service ads is a program that will ultimately improve customer acquisition for small businesses. Over the last few years, Google has been quietly beta testing the Home Service ads Program.

Insurance 51

Insurance Effort Score Advertising System 51

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. With myriad features and functionality, evaluating customer experience software isn’t a cut-and-dry process. In fact, sometimes it can seem.

Software 40

Software Customer Experience Company CRM 40

Grade.us

JUNE 5, 2020

Can a review request email campaign be the best way to get reviews for your business? You may have the best hamburger in town, you might be the lawyer that everyone knows from the commercials, you might run a local SEO agency that ranks number 1 for local in your city. 11:30 Opt-in form customization. Reading Time: 15 minutes.

How To 29

How To Tips Video Course 29

Gainsight

JULY 25, 2023

Every company has some type of motion around the customer journey, according to Maksim Ovsyannikov, EVP of Product and Design at Gainsight. The question is, how sophisticated is it? However, the right technology can help those that don’t have the resources. Ensuring that all the features and benefits are used optimally.

B2C 52

B2C B2B Customer Journeys Customer Success 52

Gainsight

OCTOBER 5, 2023

Launching a Customer Community can feel overwhelming. From building a content strategy to getting your cross-functional teams aligned, there are a lot of boxes to tick off before you even go live. But, you absolutely can’t skip building a Customer Community—and it can be simple. No developer experience? No problem.

Self Service 52

Self Service Roadmap Feedback Strategy 52

Centercode

FEBRUARY 20, 2019

Centercode has been running beta tests for over 18 years. That’s why we can say this on good authority: beta testing isn’t easy. For one, there is no “one size fits all” formula that works for every product, every company, or every customer. You can’t major in Beta Testing.

Effort Score 66

Effort Score Tips Feedback Software 66

ChurnZero

JANUARY 17, 2020

Blog Author: Alex Weihmann. If your company is exploring the idea of implementing a dedicated Customer Success (CS) platform, the question of where to start can be daunting. With so many tools at your disposal, it can be challenging to determine how to best leverage a Customer Success platform and hit the ground running.

Tips 72

Tips Metrics Customer Success Effort Score 72