ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. This Maya Angelou quote fits perfectly when talking about the factors responsible for positive brand customer service. How to leverage technology for a better customer experience.

Technology 132

Technology Customer Experience Social Media Multi-Channel 132

Lumoa

JANUARY 27, 2023

This is especially true when it comes to serving your customers. Customer service in the 21st century is not just the prerogative of one specific department but of every business process, role, and philosophy. This article looks at how customer service can be optimized for better results. So what can be done?

Customer Journeys 208

Customer Journeys Customer Experience Customer Service Touchpoint 208

GetFeedback

JANUARY 28, 2020

Although customer retention is cheaper than acquisition, it’s easier said than done. It takes a lot of commitment and dedication to get customers to stay loyal to your business. In this article, we are going to talk about how to use social media to attract and retain customers. Customers have multiple options at their disposal.

Social Media 322

Social Media Customer Retention Strategy Video 322

Lumoa

MARCH 21, 2023

Nowadays, most people search for information online. You read blog posts and research articles if you want to learn more about a specific topic. For example, there are plenty of good customer experience books to read if you want to learn more about customer experience. Customer service is not a department.

Customer Experience 236

Customer Experience Chief Customer Officer Customer Experience Management Customer Centricity 236

Experience Investigators by 360Connext

SEPTEMBER 29, 2014

Many executives are interested in improving and understanding customer experience. When Oracle released their White Paper Why Customer ‘Satisfaction’ is No Longer Good Enough , the stats caused quite a stir, and rightfully so. 64% have made future purchases from a company’s competitors after experiencing poor customer service.

Customer Experience 282

Customer Experience Social Media Poor Customer Service Loyalty 282

Experience Investigators by 360Connext

OCTOBER 6, 2014

Customer experience is about so much more than call-center scripts or proper protocol around customer complaints. The best companies, the ones we know as customer experience leaders, adopt a customer focused view to everything. Silos make understanding the customer journey that much harder.

Customer Focused 275

Customer Focused Employee Engagement Call Center Social Media 275

Uniphore

DECEMBER 7, 2021

Customers may still flock to big online retailers and avoid brick-and-mortar establishments. customer service to adapt. with some creativity and a lot of data insight, retail customer experience (CX) leaders can overcome many of these holiday season challenges.? noted higher online sales ?that COVID-19 has forced?

Retail 130

Retail Omni-Channel Policies Customer Service Representative 130

Lumoa

FEBRUARY 7, 2023

Nowhere is this more true than with customer relationships. Without listening to the voice of your customer, you’ll be like a ship without a rudder or a compass…lost and drifting without direction. Customers don’t always take the time to express their feelings. In This Article: What is the Voice of the Customer (VoC)?

Analysis 423

Analysis Data How To Customer Centricity 423

Daniel Group

APRIL 18, 2024

Intuitively, we recognize the pivotal role of communication in delivering a memorable customer experience. In this blog, you will learn how enhancing your communication strategies will improve your CX significantly. This statistical result is consistent with my observations of customer behavior. Let me illustrate with a story.

Communication 98

Communication Strategy NPS Net Promoter Score 98

SurveySensum

JANUARY 30, 2024

A few months ago, I interviewed candidates for the Customer Experience Head position in our team. The role is crucial – CX professionals shape how customers perceive a company. Understanding the Company’s CX Vision “What does ‘customer experience’ mean to you, and how is it measured?

Customer Experience 52

Customer Experience Customer Satisfaction Metrics Feedback 52

BirdEye

NOVEMBER 15, 2023

Online reviews have the power to transform customer perceptions on a massive scale. When shoppers express their love for your brand online, they’re not just speaking to friends; they’re announcing to the world that you are the best in the business. The challenge is that reviews don’t just magically appear.

Retail 110

Retail Brands Consumers Case Study 110

CSM Magazine

FEBRUARY 15, 2022

Customer service is one of the most important aspects of any business. If you don’t have good customer service, you will lose customers in no time. This is especially true for online casinos. In this article, we will discuss 10 ways that online casinos can give great customer service!

Customer Service 52

Customer Service Tourism Social Media Banking 52

BirdEye

NOVEMBER 27, 2023

It is dealing with difficult customers. When customers are hard to deal with, the saying “the customer is always right” matters more than ever. It means you must try your best to make customers happy, especially when things get tricky. This blog isn’t about turning every customer into a lifelong friend.

Examples 109

Examples Tips How To Social Media 109

ShepHyken

JUNE 30, 2017

This week we feature an article by Shaista Haque who writes about the top technology trends of 2017 that she believes will disrupt customer experience benchmarks. Also, the smart customers are becoming more inclined towards the online mediums of interactions like live chat, social media or even email. Shep Hyken.

Government 89

Government Technology Trends Social Media 89

Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? Customer feedback is a precious resource for understanding what’s effective and what needs improvement. It can help companies pinpoint areas for improvement within customer feedback.

Analysis 208

Analysis Social Media Trends Feedback 208

customer sure

NOVEMBER 11, 2014

In the last few weeks you might have noticed that we’ve changed course on our blog strategy. People whose businesses are thriving on great customer service. So far we’ve uncovered fantastic advice from two companies dedicated to delivering outstanding customer service. Our initial blogging strategy.

Strategy 91

Strategy Resources Feedback Metrics 91

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog. It was just great.

Case Study 59

Case Study Chatbots Study Tips 59

BirdEye

OCTOBER 12, 2023

Online reviews heavily influence a consumer’s decision to buy from your business. And they bolster your online reputation management efforts. By generating personalized responses and continuously monitoring feedback, businesses can mitigate the damage caused by negative customer reviews and use them as catalysts for improvement.

Feedback 58

Feedback Consumers Customers User Experience 58

ReviewTrackers

MARCH 3, 2021

Is your business or brand well-known online? How do people look at and feel about you, and what do they think about when they come across your products or services online? These are some of the questions that you must ask – and be able to answer – when you wish to successfully manage your online reputation. Online Reviews.

Metrics 123

Metrics Measurement How To Social Media 123

BirdEye

FEBRUARY 14, 2023

Whether a small business or a large corporation, your business’s online reputation is more important than ever. The way people perceive your company online has a huge impact on your bottom line and can make or break you as a brand. Table of contents What is an online reputation management consultant?

Consulting 97

Consulting Management Social Media Multi-Channel 97

SurveySparrow

APRIL 30, 2024

Online reviews are like a digital mirror for your business – they reflect perceptions of your brand through the eyes of your customers. Like the magic mirror in ‘Snow White’, they also have immense power, because they are the factor that will help a customer decide whether to choose you or your competitor.

Management 52

Management How To Tips Guidelines 52

Opinionator

NOVEMBER 22, 2023

Key Takeaways Why fitness center reviews are critical: The Critical Challenges are numerous and difficult in the fitness center industry Customer feedback plays a critical role in overcoming these challenges. Online complaints have a huge impact on fitness center survival rates.

Customer Insights 52

Customer Insights Feedback Comparison How To 52

BirdEye

MARCH 17, 2023

Social listening is an essential tool for businesses looking to stay ahead of the competition and gain a better understanding of their customers and prospects. By monitoring conversations on social media, companies can identify opportunities to engage with potential customers and get real-time feedback about their products or services.

Tips 98

Tips Social Media How To Analysis 98

CSM Magazine

JANUARY 24, 2024

No matter what business you have, you’re going to need some form of customer service. It’s the only way to ensure that your customers are getting the assistance they need. We’ll be taking a look at why customer service is necessary and what kinds of customer service can be offered for the iGaming industry.

Industry 59

Industry Customer Service Customers Feedback 59

GetFeedback

MAY 5, 2019

Or would you stay loyal to your old mobile phone provider if you knew they offer 24/7 support for delightful customer service? Apart from expecting products whose quality matches the prize, customers for years now also expect to find the service providers exactly when they need them. How can you improve your current support system?

Sales 277

Sales Loyalty Programs Social Media Policies 277

Experience Investigators by 360Connext

SEPTEMBER 18, 2014

Customers are seeking your attention in immediate and demanding ways. Welcome to Multi-Channel Customer Support. Customer Service, a stand alone department in many companies, remains a call center. That’s the same feeling customers have when it takes four different channels to get an answer. Take showrooming.

Multi-Channel 268

Multi-Channel Social Media Call Center Retail 268

GetFeedback

SEPTEMBER 27, 2018

They’re building seamless, unforgettable customer experiences that consumers feel every time they walk into a store or open the app. Online retailers and brick-and-mortars that embrace developing technology have been able to create customer experiences that keep consumers coming back for more. And you can, too.

Omni-Channel 170

Omni-Channel Retail Customer Experience Touchpoint 170

BirdEye

JANUARY 5, 2023

With the rise of social media and customer reviews, an online reputation manager has become an essential role for organizations looking to maintain a positive online presence. Investing in this position can help you attract new customers and protect your brand’s online reputation.

Company 98

Company Management Multi-Channel Social Media 98

GetFeedback

AUGUST 14, 2019

Let’s talk about customer satisfaction. . In customer experience (CX) terms, we often dismiss Customer Satisfaction Score (CSAT) measurement as too simple. But I see a place for Customer Satisfaction Score (CSAT), based on organizational goals, resources, and structure. Can CSAT improve customer experience? .

Customer Journeys 273

Customer Journeys Metrics How To Customer Satisfaction 273

Calabrio

OCTOBER 5, 2016

As consumers, we all love the convenience of online self-service. We can buy products or find information online, 24/7, in our PJs, from our patio, if that’s what we want do. It’s easy to see how self-service benefits customers. Why Business Leaders Should Love Online Self-Service. We’re more reclusive, more sedentary.

Self Service 100

Self Service Customer Engagement Engagement Contact Center 100

BirdEye

NOVEMBER 14, 2023

Online reviews can make or break your business. If you want your business to stand a chance in today’s market, you need your customers to sing your praises, both in real life and in the digital realm. 85% of consumers have decided not to do business with a company because of negative online reviews. General review sites 1.

Financial 58

Financial Banking Social Media Comparison 58

Happy or Not

APRIL 19, 2022

Any online customer journey starts long before the actual purchase. Where should you collect feedback to help you create a better customer experience? Visitors search for products and services online, they might visit your website, read your blog or consume other content, and compare your brand or product with others.

Feedback 69

Feedback Ecommerce Customer Journeys Survey 69

Vonage

AUGUST 30, 2017

The essential principles of customer service are timeless, but consumer expectations are not. Customers have always wanted a friendly, efficient and reliable service, but with the development of new technology, their expectations have been raised. And according to Global Web Index , 28% of time spent online is social networking.

Customer Expectations 217

Customer Expectations Trends Omni-Channel Self Service 217

BirdEye

MARCH 5, 2024

This practice, done by social media monitoring tools, enables brands to keep a pulse on their online reputation and insights into consumer behavior and emerging trends. To help you maximize the full potential of social media, this blog explores how to make social media monitor your digital eyes and ears and impress your audience.

Social Media 58

Social Media Multi-Channel Trends Tips 58

ProProfs Chat

DECEMBER 28, 2020

If you’ve heard such customer concerns lately, then it means they’ve been through a bad customer service experience with your brand. It’s not like you wanted this, but let’s face it that your customers may come up with such complaints even in the future. What are Customer Complaints?

How To 94

How To Knowledge Base First Call Resolution Customers 94

SurveySensum

JULY 10, 2023

Are you a regular customer of Starbucks? This is how Starbucks prioritizes its customers and consistently delivers exceptional retail customer service – showing how by creating a positive customer experience you can foster trust, cultivate customer loyalty , and set your business apart.

Retail 52

Retail Customer Service Exceptional Customer Service Customer Centricity 52

Retently

JULY 28, 2023

How do you approach customer happiness in your company? Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?

Chief Customer Officer 141

Chief Customer Officer Customer Centricity Call Center Metrics 141