Forrester's Customer Insights

FEBRUARY 5, 2024

Organizations are constantly seeking ways to gain a competitive edge by transforming data into actionable insights through analytics. However, achieving analytical success goes beyond just collecting large volumes of data and building dashboards.

Government 30

Government Data Analytics Analysis 30

Bob Hayes

OCTOBER 23, 2017

customer experience, customer success) to determine the state of analytics in customer programs as well as identify what analytical leading companies (companies who use analytics to gain a competitive advantage) do differently in their customer programs compared to their analytical lagging counterparts.

Analytics 68

Analytics Competitive Advantage Government Customer Centricity 68

Forrester's Customer Insights

JANUARY 30, 2024

Understand the value that you can expect from an ESG data and analytics provider, learn how providers differ, and investigate options.

Analytics 55

Analytics Data Marketing Government 55

Bob Hayes

SEPTEMBER 18, 2017

A new customer analytics survey of 80+ companies provides a look into the state of analytics in customer programs. Only 32% of respondents are satisfied with their company's use of analytics to create a competitive advantage. Download the free white paper, " State of Analytics in Customer Programs, " by clicking the image.

Analytics 113

Analytics Loyalty Data Competitive Advantage 113

CSM Magazine

AUGUST 5, 2020

This is the question many local government organisations are asking as they strive to serve the community at reduced cost. Research suggests that the majority of calls coming into local government contact centres are about revenues and benefits, waste and recycling, planning and highways. Henry Jinman of EBI.AI

Government 52

Government Self Service Chatbots Automotive 52

InMoment XI

JULY 19, 2023

They can evaluate your existing CX program, from your customer listening strategy to your governance approach and beyond, to identify areas of improvement and suggest strategies to enhance customer satisfaction and improve on business-critical goals such as customer acquisition and retention.

Customer Experience 260

Customer Experience Customer Journeys ROI Customer Centricity 260

Clarivate

APRIL 14, 2024

Government institutional funding of science in Britain formally started in the 17th century C.E. government of Vannevar Bush’s ‘ Science, the Endless Frontier ’ and Harold Wilson’s 1963 vision, ‘ the white heat of this (scientific) revolution ’ in the U.K. government provided the underpinning for the 1993 whitepaper.

Government 59

Government Policies Report Culture 59

Gainsight

AUGUST 16, 2021

In this final part of a three-part series on creating governance around your in-product user guide experiences, we dig into the final secret: product. Once you have data pouring into your in-product analytics program, it can get overwhelming fast if you aren’t organized. Enter the hero: your in-product tool. Set up throttling rules.

Government 52

Government Net Promoter Score How To Analytics 52

Circular Edge

MARCH 14, 2024

To adapt in this dynamic environment, organizations must be able to quickly respond to changes in market conditions, customer requirements, and government and industry regulations.

Company 52

Company Government Financial Analytics 52

Avaya

JUNE 26, 2017

Budgetary constraints have caused too many government agencies to rely on legacy IT systems that are more than a decade old. Brick and mortar stores and government agencies are giving way to a hyper-connected digital ecosystem. Ten years ago, there was no texting, web chat, smartphone apps, social media, and very little e-mail.

Government 47

Government Omni-Channel Multi-Channel Contact Center 47

CX Accelerator

NOVEMBER 11, 2022

Customer Insights/Measurement/Analytics. CUSTOMER INSIGHTS/MEASUREMENT/ANALYTICS Understanding your customers is at the heart of customer experience. Once customer data has been gathered, an analytics function is required to derive meaningful, actionable insight from it. The 8 skills required by any CX team are: Strategy.

Customer Journeys 307

Customer Journeys Resources Analytics Customer Centricity 307

InMoment XI

DECEMBER 6, 2021

Creating a best-in-class CX program requires expertise in dashboard and questionnaire design, governance to ensure alignment across programs, a structure that reduces the possibility of customers being over-surveyed, analytics, etc. What resources and expertise do you have in-house?

Feedback 493

Feedback Management Self Service Conference 493

Gravy Analytics

APRIL 15, 2019

For Gravy Analytics, based in Dulles, VA, the DC Metro area is home. We all know someone affected by last month’s government shutdown – the longest ever. We wondered what mobile location data could tell us about the shutdown’s impact…

Government 40

Government Analytics Data 40

North Highland

JANUARY 24, 2019

In this blog, we look at the ways that proper analysis of shared data from multiple sources and successful data governance can inform successful program delivery through meaningful insights. Creating a Functional Governance Structure to Share Data. How can organizations get started implementing a successful data governance structure?

Government 56

Government Data Case Study System 56

ECXO

JUNE 13, 2023

Making the most of customer data by using analytics to better understand who your customers are (and what they want) can help you create better real-time customer experiences. Almost 75 percent have increased spending on real-time customer analytics. Only 22 percent of those surveyed say they are effective in using analytics and data.

Marketing 132

Marketing Analytics Government Survey 132

West Monroe

DECEMBER 14, 2022

Government funding, leveraging hydrogen and renewable natural gas, and a portfolio approach with multiple technologies can help keep costs down and meet net-zero goals. Data and analytics. Investments in cloud, security, and governance have quickly become requirements for utilities looking to protect their assets.

Industry 98

Industry Government Transportation Financial 98

CSM Magazine

DECEMBER 4, 2023

As businesses increasingly prioritize the incorporation of environmental, social, and governance (ESG) initiatives into their daily operations, many executives are rightfully pondering not only the moral implications of responsible ESG practices but – perhaps more importantly – how to quantify their impact on corporate financial performance (CFP).

Financial 105

Financial Analysis Government Healthcare 105

AWS Machine Learning

JULY 29, 2022

Large enterprises sometimes set up a center of excellence (CoE) to tackle the needs of different lines of business (LoBs) with innovative analytics and ML projects. To generate high-quality and performant ML models at scale, they need to do the following: Provide an easy way to access relevant data to their analytics and ML CoE.

Training 78

Training Data Government Banking 78

NetBase

DECEMBER 16, 2019

Wasting budget on a social site that your target segment doesn’t frequent is tragic, and easily avoided by using social analytics to determine channel targeting! Understanding the sources your social analytics tool is retrieving data from is step one. Social Analytics Sources that Inform Channel Targeting.

Analytics 52

Analytics Advertising Social Media Metrics 52

Calabrio

OCTOBER 20, 2020

To meet the needs of modern businesses, national and local governments, we’ve prioritized the changing necessities and priorities for our teams and customers. We are especially proud of efforts to help local governments get contact tracing centers up and running, enabling them to schedule, evaluate and coach these new tracing workforces.

Company 207

Company Self Service Government Contact Center 207

AWS Machine Learning

DECEMBER 18, 2023

Trust in AI is crucial and integrating standards such as ISO 42001, which promotes AI governance, is one way to help earn public trust by supporting a responsible use approach. In this role, Swami oversees all AWS Database, Analytics, and AI & Machine Learning services.

Guidelines 129

Guidelines Government System Analytics 129

Forrester

JUNE 18, 2015

Even a motley collection of one-off surveys, website and social media analytics, call center logs, and customer emails can be mined to uncover pain points. Foster Rapid-Fire Experimentation and Learning Read more Categories: Government. Instead: Aggregate and use the customer data you already have.

Government 40

Government Call Center Social Media Analytics 40

Customer Bliss

OCTOBER 24, 2017

Did you know that government agencies are working hard to embed customer experience strategies in their operating plan and mindset? Before joining GSA, Anahita led Data Analytics and Budget work at the Department of the Treasury with a mission to use real-time resource management data to improve managerial decision making.

Government 85

Government Leadership Customer Experience Chief Customer Officer 85

North Highland

APRIL 22, 2019

In this blog, we take a look at the ways that effective data governance can drive successful agency program delivery through meaningful insights. Creating a Functional Governance Structure to Share Data. How can organizations get started implementing a successful data governance structure? Lessons in Cross-Agency Data Sharing.

Government 40

Government Data Case Study Hospitality 40

CSM Magazine

MAY 8, 2023

Establish Data Governance Policies : Establishing guidelines and processes for handling consumer information is crucial. Companies must guarantee the safety and integrity of their customers’ data by creating transparent data governance 3. In conclusion, competent customer data management is critical for corporate success.

Data 52

Data Tips Management Government 52

AWS Machine Learning

FEBRUARY 6, 2024

Companies face complex regulations and extensive approval requirements from governing bodies like the US Food and Drug Administration (FDA). Users then review and edit the documents, where necessary, and submit the same to the central governing bodies. His focus area is on Data, Analytics and Generative AI.

Government 104

Government Report System Guidelines 104

Clarivate

FEBRUARY 3, 2022

Introducing new functionality within InCites Benchmarking and Analytics, allowing users to search and evaluate according to the UN Sustainable Development Goals. All over the globe, universities, research-intensive institutions and governments have made the UN SDGs a core and integral part of their own missions.

Government 98

Government Analytics Innovation Analysis 98

AWS Machine Learning

OCTOBER 20, 2023

However, implementing security, data privacy, and governance controls are still key challenges faced by customers when implementing ML workloads at scale. Governing ML lifecycle at scale is a framework to help you build an ML platform with embedded security and governance controls based on industry best practices and enterprise standards.

Government 103

Government Policies Self Service Resources 103

Tricia Morris

AUGUST 11, 2015

In a new Government Business Council Report titled The Path to Customer-Centric Service , 67% of surveyed federal managers say their organization’s service is on par with that of the private sector. Yet, 35% say their currently integrate customer data to improve the customer experience, and only 24% use analytics to define customer segments.

Government 40

Government Customer Service Self Service Customer Centricity 40

AWS Machine Learning

FEBRUARY 13, 2024

SageMaker Feature Store now allows granular sharing of features across accounts via AWS RAM, enabling collaborative model development with governance. For example, the analytics team may curate features like customer profile, transaction history, and product catalogs in a central management account.

Groups 106

Groups Government Resources Consumers 106

Clarivate

MARCH 8, 2024

Large universities, corporations and government institutions are typically home to various named laboratories, research facilities and outposts—some of which are spread around the globe. To illustrate the wide range of names that may be subsumed under a parent body, consider one government organization: Fisheries and Oceans Canada.

Government 52

Government Hospitality System Feedback 52

Clarivate

APRIL 27, 2023

has a diverse and extensive research landscape, with government agencies, universities, and private companies playing a significant role in funding and conducting research. R&D landscape, or get in touch to talk to us about your research analytics, evaluation and management needs. Our findings suggest that while the U.S.

Government 105

Government Trends Healthcare Resources 105

Clarivate

APRIL 3, 2024

Entering sensitive information into tools like ChatGPT could present risks, requiring careful attention to policies governing use of AI tools. The role of data and analytics The panelists all agreed that intellectual property data and analytics are becoming increasingly central to the IP profession.

Technology 59

Technology Strategy Analytics Government 59

Calabrio

OCTOBER 20, 2020

To meet the needs of modern businesses, national and local governments, we’ve prioritized the changing necessities and priorities for our teams and customers. We are especially proud of efforts to help local governments get contact tracing centers up and running, enabling them to schedule, evaluate and coach these new tracing workforces.

Company 130

Company Self Service Government Contact Center 130

CSM Magazine

SEPTEMBER 14, 2023

Processes : Conduent helps businesses and agencies elevate their performance by leveraging AI and analytics to automate processes and repetitive tasks, as well as develop insights to improve the customer experience.

Consumers 59

Consumers Self Service Multi-Channel Ecommerce 59

Comm100

DECEMBER 12, 2023

Proactive customer support, powered by predictive analytics, allows us to anticipate and resolve issues before they escalate. Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. The traditional reactive model of customer service is evolving.

Trends 204

Trends Innovation Customer Service Omni-Channel 204

Gainsight

APRIL 21, 2022

You will learn everything from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. . Creating Governance Around Your In-Product User Guide Experiences, Part I: How To Rally Your People for a Stellar In-Product User Guide Experience. Product Analytics.

Resources 52

Resources Handbook eBook Government 52