TechSee

DECEMBER 21, 2020

For a consumer packaged goods (CPG) company, inventory management is a never-ending cycle. Whether it’s a chain store, grocery store, or a vending machine in a gas station, keeping items stocked and accounted for and tracking what sells is a time-consuming and continuous undertaking for CPG companies. It can also tell a bigger picture.

Self Service 152

Self Service Management Consumers Analytics 152

NetBase

MAY 23, 2019

How does social listening impact customer care in one of the most experiential categories – i.e., Travel & Hospitality? The longer consumers must wait for an answer – particularly when things are going wrong, but not only then – the more likely they will find another brand to do business with in the future. Here are some ways!

Travel 56

Travel Customer Care Hotels Touchpoint 56

Thematic

JULY 27, 2021

Text analytics has been around for dozens of years and several hype cycles. In market research and insights analytics, text analytics has been used to analyze free-text feedback and code responses to open-ended survey questions. Unfortunately, the technology itself has a bad reputation due to overpromising and under delivering.

Analytics 71

Analytics Analysis Feedback Training 71

Thematic

JULY 30, 2018

A great example of a company who has transitioned from time-consuming, manual customer feedback analysis to AI-powered, fast text analytics, practically in no time, is Greyhound. As a travel company, on-time performance* is our biggest challenge. Quoting Matthew: Firstly, our survey was way too long. That’s a tough question! “The

Analytics 90

Analytics Effort Score Net Promoter Score Analysis 90

ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. So, what part does technology play in this? Technology (or the ease of access to it) opens up options for people; they can take their business anywhere they want. .

Technology 132

Technology Customer Experience Social Media Multi-Channel 132

AWS Machine Learning

JANUARY 22, 2024

Presently, several companies rely on manual extraction methods or basic OCR software, which is tedious and time-consuming, and requires manual configuration that needs updating when the form changes. As travel resumes post-pandemic, verifying a traveler’s vaccination status may be required in many cases.

Travel 102

Travel Resources Sports Hotels 102

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. He also sits on the board of Directors for CSPN.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

AWS Machine Learning

APRIL 21, 2023

Batch inference is a common pattern where prediction requests are batched together on input, a job runs to process those requests against a trained model, and the output includes batch prediction responses that can then be consumed by other applications or business functions. Outside work, Sovik enjoys traveling and watching movies.

Training 76

Training Consumers Policies Data 76

Kitewheel

MARCH 4, 2019

Travel and hospitality companies have a difficult job. But even these leading travel brands can do better. Power reported higher consumer satisfaction than ever – largely due to increased seat sizes and cheaper fares. With the right technology, all of this and more is possible, especially for members of a loyalty program.

Travel 40

Travel Hospitality Customer Journeys Examples 40

Michelli Experience

AUGUST 22, 2017

Given the time I spend on planes traveling to speak and consult, I have a fairly positive view of the airline industry. My perspective likely varies greatly from someone who travels only during peak holiday periods or who watches the same customer-experience disaster video repeatedly. Overbooking and United’s Technology Initiatives.

Airlines 113

Airlines Data Travel Consulting 113

C3Centricity

MARCH 15, 2018

Technology is being blamed for disrupting businesses, but most have simply not adapted to this new data-rich world. Consumers are adapting their behaviours to the trading of their personal information. 70% of consumers agree technology has made it easier than ever to take their business elsewhere.

Data 206

Data Retail Analysis Analytics 206

Pointillist

MARCH 20, 2020

By Stephanie Ventura Customer-centric enterprises are increasing their investment in technologies that enable teams to measure and improve CX, while achieving key business outcomes such as maximizing customer lifetime value, reducing costs and more. So, how are leading enterprises using customer journey analytics in the real world?

Customer Journeys 70

Customer Journeys Analytics Examples Self Service 70

Clarivate

DECEMBER 7, 2021

A new report from Clarivate, Luxury brands: Re-calibrating brand strategies for a changing world , looks at how luxury brands – long-standing source of aspiration for consumers – are adapting their brand strategies. The days of conspicuous consumption are over and younger consumers are increasingly courted by brands. Luxury today.

Brands 95

Brands Fashion Consumers Video 95

NetBase

NOVEMBER 6, 2019

When planning in-person events, consumer experience analysis offers multiple ways to create successful outcomes and get consumers to interact. This can be important, as interactions are often key to how consumers ultimately feel about your event. Jargon can overtake the way we talk about consumer experiences.

Analysis 40

Analysis Consumers Analytics Comparison 40

NetBase

NOVEMBER 6, 2019

When planning in-person events, consumer experience analysis offers multiple ways to create successful outcomes and get consumers to interact. This can be important, as interactions are often key to how consumers ultimately feel about your event. Jargon can overtake the way we talk about consumer experiences.

Analysis 40

Analysis Consumers Analytics Comparison 40

AWS Machine Learning

AUGUST 16, 2023

This is a guest blog post co-written with Ben Veasey, Jeremy Anderson, Jordan Knight, and June Li from Travelers. Training machine learning (ML) models to interpret this data, however, is bottlenecked by costly and time-consuming human annotation efforts. Outside of work you can find him running, woodworking, or rewilding his yard.

Training 71

Training Multi-Channel Travel Innovation 71

Retently

MARCH 20, 2024

Key Takeaways CATI (Computer Assisted Telephone Interviewing) upgrades traditional phone surveys with modern technology, enabling multilingual support, better respondent management, and direct data entry into a structured database. CATI’s Technological Edge The backbone of a CATI system is its software and hardware.

Survey 78

Survey Data Analysis Software 78

AWS Machine Learning

OCTOBER 6, 2022

InformedIQ is the leader in AI-based software used by the nation’s largest financial institutions to automate loan processing verifications and consumer credit applications in real time per the lenders’ policies. Six of the top 10 consumer lenders trust Informed’s technology. Problem statement.

Banking 71

Banking Travel Policies Financial 71

West Monroe

OCTOBER 23, 2023

About the episode In this episode, host Rissa Reddan discusses the transformative impact of electric vehicles (EVs) with experts Tyson Jominy, Vice President of Data and Analytics at JD Power, and Sam Uyeno from West Monroe's Energy & Utilities practice. Now what we need to understand is what do the driveway less consumers do?

Automotive 59

Automotive Policies Transportation Consumers 59

AWS Machine Learning

APRIL 18, 2024

Slack AI Slack launched Slack AI to provide native generative AI capabilities so that customers can easily find and consume large volumes of information quickly, enabling them to get even more value out of their shared knowledge in Slack. In his spare time, he enjoys traveling and exploring new places.

Multi-Channel 103

Multi-Channel Sports Strategy Data 103

AWS Machine Learning

MARCH 26, 2024

The traditional approach of using human reviewers to extract the data is time-consuming, error-prone, and not scalable. Archival, audit, and analytics To manage the lifecycle and archival of invoices and receipts, you can configure S3 lifecycle rules to transition S3 objects from Standard to Intelligent-Tiering storage classes.

Analytics 93

Analytics Financial Multi-Channel Resources 93

AWS Machine Learning

SEPTEMBER 1, 2023

ML operationalization summary As defined in the post MLOps foundation roadmap for enterprises with Amazon SageMaker , ML and operations (MLOps) is the combination of people, processes, and technology to productionize machine learning (ML) solutions efficiently. They orchestrate the deployment of the model as a service for use by consumers.

Training 106

Training Effort Score Examples Data 106

inmoment

MARCH 12, 2020

As CX professionals, we help our clients leverage our technology to garner insights they can use to drive business outcomes. Additionally, with business travel shrinking daily, Uber and Lyft drivers are likely to see their income cut, too. This phenomenon is impacting nearly every sector of the economy. We have a few ideas.

Customer Experience 93

Customer Experience Travel Tips Policies 93

CSM Magazine

SEPTEMBER 29, 2022

Infinity , the global call intelligence and speech analytics platform, can today reveal that it has seen significant spikes in call volumes to utilities providers using its platform relating to energy price cap increases. Infinity’s call data shows that there was a week-on-week increase of 50.1%

Data 52

Data Average Handle Time Telecommunications Automotive 52

Currency Alliance

JUNE 11, 2019

Many consumers now ‘multibank’[iii], keeping their traditional provider on-hand for the same reasons they always did, but branching out in search of enhanced value. In 2000, UK consumer bank Halifax launched a fairly successful marketing slogan: the people that give you extra [iv]. Actually, they do. Extra what?

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

West Monroe

APRIL 4, 2023

Extracting value from manufacturing data has been rising up the industry agenda—fueled by success stories from leaders such as Navistar Internal Corporation, which used to rely on miles traveled or time since the last service appointment to develop vehicle maintenance schedules. At each step, the product is more consumable.

Data 52

Data Measurement Leadership Analytics 52

Gravy Analytics

AUGUST 19, 2019

Anonymous mobile location signals, when cleansed, aggregated, and enriched, give marketers new insight into consumer behavior. Gravy Analytics processes billions of location signals every day to build its Data-As-A-Service (DaaS) offerings, like Observations and Visitations data. What are Visitations? How can I use Visitations?

Hotels 71

Hotels Travel ROI Consulting 71

ijgolding

NOVEMBER 25, 2014

I travel regularly with Virgin trains – their Wi-Fi has not worked properly for the last couple of years – it is Soooooo frustrating!!! Our need for Wi-Fi has become so critical that most consumers see it as a basic requirement when interacting with organisations – unfortunately, many businesses do not quite see it that way.

Social Media 212

Social Media Hotels Entertainment Retail 212

Gravy Analytics

JULY 8, 2019

Gravy Analytics processes billions of daily location signals to build its industry-leading Data-As-A-Service , or DaaS, offerings. While Observations and Visitations are about understanding the places and stores people visit, Personas is about understanding the behavioral profile of consumers. What are Personas? Request a Consultation.

Fashion 82

Fashion Analytics Consulting Travel 82

AWS Machine Learning

DECEMBER 1, 2022

To meet the excess demand, farmers need to maximize crop yield and effectively manage operations at scale, using precision farming technology to stay ahead. Innovative technologies like remote sensing, IoT, and robotics have the potential to help farmers move past legacy decision-making.

Data 74

Data Training Effort Score Analytics 74

CSM Magazine

JANUARY 17, 2024

They incorporate live streaming, visual content management, hosting, analytics, security features and more. It’s important to stay in tune with current trends in video and graphics technology so that your videos don’t seem dated. The ideal video provides a space to present your brand values.

Video 52

Video Communication Training Social Media 52

CSM Magazine

OCTOBER 6, 2022

and European companies due to its advanced technology infrastructure, well-educated and multi-lingual workforce, and highly competitive cost base.” European, and American clients in the media and entertainment, digital commerce and retail, travel, financial services, and insurtech industries. ResultsCX: LinkedIn; Twitter.

Self Service 52

Self Service Entertainment Multi-Channel Telecommunications 52

NetBase

FEBRUARY 27, 2019

It’s not always easy deciding whether to dive into embracing new technologies before they’ve become commonplace. Such is the case with AI Analytics. Though there are still brands not using social analytics in all the ways they could, arguably all brands at the forefront of their industry know the importance of sentiment analysis.

Travel 45

Travel Hotels Analytics Sports 45

Oracle

OCTOBER 3, 2019

Whether they were seeking a mortgage to purchase a house or seeking advice on paying for a child’s education, the consumer started the conversation and funders would respond. But today’s consumers expect a personal CX, and anticipating their needs at the big “moments that matter” can solidify relationships.

Financial 56

Financial Banking Multi-Channel Travel 56

TechSee

FEBRUARY 27, 2018

The on-demand economy is defined as economic activity created to meet a consumer demand via the real-time delivery of goods and services. million consumers annually and $57.6 Today’s consumers also have high expectations for customer service. billion in spending. It is also attracting investors. As of 2017, roughly 3.7

Customer Service 116

Customer Service Call Center e-support Contact Center 116

ECXO

JUNE 11, 2023

How do they consume content? How do they consume content? Incorporate emerging technologies – staying up to date with emerging technologies can help you create a cutting-edge experience that sets you apart from the competition. You will need to analyse real-world customers to get to the actionable insight you need.

B2B 130

B2B B2C Touchpoint Customer Journeys 130

Currency Alliance

JUNE 16, 2020

Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. Travel brands have featured less heavily among the winners, this year, than ever before. Another is that it disrupts the speculation regarding the preferences of younger consumers.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52