NetBase

SEPTEMBER 12, 2018

And now we’re happy to highlight how we’re getting even more YouTube data, to give our customers an even better view of consumer conversations on YouTube. When you know what consumers want and respond to, you can tailor your content in exactly that way. Want to see how social analytics can transform your business?

Analytics 49

Analytics Data Metrics Analysis 49

Clarivate

JULY 28, 2022

Having to balance the still increasing demand for consumer-centric processes with a newly volatile job market, hospital and health system leaders have been coming to terms with how staff and patient experiences are often reflective of one another. If patients are unhappy, staff will bear the brunt of complaints and concerns.

System 52

System Hospitality Healthcare Gamification 52

CSM Magazine

OCTOBER 3, 2023

AI is Set to Revolutionise Retail Customer Experience The integration of AI with customer service channels is elevating satisfaction, noted Stuart Dorman, Sabio’s Chief Innovation Officer. This cements partnerships, attracts talent, and resonates with socially conscious consumers. The result?

Retail 59

Retail Customer Experience Chatbots Fashion 59

West Monroe

NOVEMBER 14, 2022

Listen to Mike Treash, COO, and Patrick Stevenson, head of data & analytics, talk about the health plan’s pursuit of The Golden Record—a source of truth for all data related to their members. They own hospitals, physician groups, outpatient pharmacies, running that gamut. It's unique because we’ve got the provider and the payer.

Healthcare 52

Healthcare Hospitality Retail Consumers 52

InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. With travel consumers exposed to seemingly limitless hospitality solutions, providing an exceptional guest experience helps differentiate your brand from competitors.

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

SurveySensum

DECEMBER 2, 2021

A good resource to go to for this information is the 2021 Satmetrix Net Promoter Benchmarks report (for US consumers). Based on the survey, the NPS benchmark was derived as under: 2021 Satmetrix Net Promoter Benchmarks report (for US consumers). For example, customers have high expectations out of the restaurant and hospitality sector.

Net Promoter Score 52

Net Promoter Score NPS Industry Multi-Channel 52

Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. A disloyal generation? improvement in sales.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

North Highland

MAY 23, 2019

Electricity is the driving force behind the intricate tapestry of our lives – it ignites a powerful spark that illuminates our homes, workplaces, schools, hospitals, and smart technologies — dramatically influencing the way we live, work, play, and connect. In the digital transformation age, consumers crave continuous connectivity.

Analytics 64

Analytics Competitive Advantage Innovation Hospitality 64

Strativity

APRIL 11, 2018

As the healthcare industry increases digital touchpoints and capabilities, healthcare consumers are becoming more engaged and are demanding an improved patient experience. Hospitals’ and individual providers’ pay will eventually be partly based on how they are rated by patients. calls, emails, SMS, etc.), targeted marketing (e.g.,

Healthcare 67

Healthcare Multi-Channel Touchpoint Hospitality 67

ReviewTrackers

OCTOBER 19, 2017

Attendees can hear from industry leaders with at least 64 sessions to choose from about digital strategy, consumer engagement, technology, digital marketing, analytics, and usability. Healthcare is becoming consumer focused in part because consumers are paying more out-of-pocket for their healthcare costs.

Omni-Channel 50

Omni-Channel Hospitality Healthcare Conference 50

North Highland

MAY 23, 2019

Fueling Product Innovation for Grid Modernization. Electricity is the driving force behind the intricate tapestry of our lives – it ignites a powerful spark that illuminates our homes, workplaces, schools, hospitals, and smart technologies — dramatically influencing the way we live, work, play, and connect.

Innovation 75

Innovation Fashion Consumers Hospitality 75

CSM Magazine

DECEMBER 18, 2018

As the year draws to an end, Philip Say, VP of Innovation Product Management at Sutherland Labs makes his CX predictions for 2019. Contextual awareness will redefine the customer experience. Voice technology will be a critical product feature, no longer a marketing stunt. About the Author.

Customer Experience 79

Customer Experience Chatbots Hospitality Hotels 79

Oracle

FEBRUARY 21, 2020

See the latest innovations in digital customer service and get a view into the upcoming investments. Predictive Analytics: Using IoT and Service Data to Predict Your Next Move. In this session, learn how to capitalize on monitoring operations and consumables to create marketing, sales, and service opportunities.

Customer Service 62

Customer Service Roadmap Hospitality Conference 62

AWS Machine Learning

JUNE 22, 2023

About the authors Aruna Abeyakoon is the Senior Director of Data Science & Analytics at Light & Wonder Land-based Gaming Division. She is a member of the Gaming Data & Analytics team helping develop innovative solutions to improve product performance and customers’ experiences through Light & Wonder Connect.

Hospitality 84

Hospitality Metrics Automotive Connections 84

West Monroe

JUNE 30, 2021

We’ve experienced unbelievable change over the past year in the way we think about and consume healthcare. That requires enhanced technology such as improved preventative care analytics and patient experience platforms. For instance, Tenet Health acquired multiple ASCs and now has five times more ASCs than hospitals.

Healthcare 52

Healthcare Hospitality Insurance Trends 52

Chadwick Martin Bailey

OCTOBER 22, 2018

This year was bigger and better than ever as insights leaders challenged us to embrace innovation, inspire change, and push the industry forward. Invest in relationships with your consumers. For example, Airbnb strives to help its hosts be better hosts—to master the art of hospitality. Couldn’t make it to TMRE 2018?

Hospitality 45

Hospitality Innovation Conference Travel 45

North Highland

MAY 23, 2019

Electricity is the driving force behind the intricate tapestry of our lives – it ignites a powerful spark that illuminates our homes, workplaces, schools, hospitals, and smart technologies — dramatically influencing the way we live, work, play, and connect. This blog was co-authored by Marisa Zdroik.

Competitive Advantage 75

Competitive Advantage Resources Hospitality Financial 75

Qualtrics

JULY 9, 2019

Prior to the advent of HCAHPS (hospital consumer assessment of healthcare providers and systems) in 2007, the concept of experience in healthcare was an afterthought on the periphery of healthcare strategy. Also in 2008, only 9 percent of non-federal acute care hospitals had adopted a basic Electronic Health Records (EHR).

Healthcare 33

Healthcare Hospitality Survey Effort Score 33

Hero Digital

MARCH 26, 2020

is capacity — the capacity of hospitals, emergency departments, and outpatient centers to treat the rising infection rate of COVID-19. Consumer brands have been doing this for years and the technologies to enable this are mature and readily available. This will require innovation and infrastructure investment.

Healthcare 79

Healthcare Self Service Hospitality Conference 79

NetBase

MAY 23, 2019

How does social listening impact customer care in one of the most experiential categories – i.e., Travel & Hospitality? The longer consumers must wait for an answer – particularly when things are going wrong, but not only then – the more likely they will find another brand to do business with in the future. Here are some ways!

Travel 56

Travel Customer Care Hotels Touchpoint 56

Optimove

FEBRUARY 10, 2022

Well, when it comes to shopping habits and consumer behavior that’s a no-go. And “Old” challenges, those of 2020, are still here: Travel, hospitality, entertainment, and others still endure hard times; political and social unrest still change behaviors. Lockdowns are still here. May: Challenger in Gartner.

CRM 52

CRM B2B Advertising Entertainment 52

Optimove

OCTOBER 4, 2022

As more continue to explore innovative new ways to increase reach and build trust, we predict great things for PWAs in 2023. What we do know is that consumer interest remains high and shows no signs of slowing … yet. They get to deliver a superior UX to keep customers engaged, which cements loyalty. The Medium PWA. Final thoughts.

Trends 52

Trends Competitive Advantage Transportation Entertainment 52

Magellan Solutions

MAY 3, 2022

As the lifeblood of most industries, there is no wonder why even the largest multinational companies aim to attract and please as many consumers as they can. Because of the increasing smartphone and mobile internet usage, O2 aimed to meet the changing expectations of its consumers in contacting companies. Utility Sector. Enel Energia.

Call Center 81

Call Center Company Telecommunications Banking 81

inmoment

NOVEMBER 15, 2018

In fact, this year the Consumer Electronic Show (CES), held in Las Vegas and possibly the most notable conference in the world for showcasing the latest in consumer technology, featured its first ever Artificial Intelligence Marketplace to showcase the latest innovations designed to perform human tasks.

Interaction 40

Interaction Chatbots Hospitality Retail 40

Avaya

JANUARY 16, 2018

This provides a tremendous capability beyond what we had even on our mobile devices, and it indicates something very important to watchful businesses: technology becomes real when it gets in the hands of the consumer. The bottom line: Companies will need to begin the digital experience in the expected ways consumers dictate.

Customer Journeys 72

Customer Journeys Contact Center Consumers Financial 72

InMoment XI

MAY 14, 2022

While the intelligence derived from this feedback is critical for an organization to create optimal, personalized customer experiences that drive business value, there is another salient factor that drives consumer behavior: customer-brand identity. A Few Examples from Best-In-Class Brands. Remember the Tiffany example?

Brands 493

Brands Loyalty Retail Competitive Advantage 493

Magellan Solutions

MAY 6, 2020

As the lifeblood of most industries, there is no wonder why even the largest multinational companies aim to attract and please as many consumers as they can. Because of the increasing smartphone and mobile internet usage, O2 aimed to meet the changing expectations of its consumers in contacting companies. Utility Sector. Enel Energia.

Call Center 52

Call Center Company Telecommunications Banking 52

Chadwick Martin Bailey

NOVEMBER 13, 2020

Judy has worked with some of the world’s leading brands including Hilton Worldwide, Disney, Avis Budget Group, Scientific Games and Caesars Entertainment on some of their biggest and most innovative challenges. who call us back time and time again for our best-in-class analytics, qualitative, storytelling, graphic design, etc.

Travel 52

Travel Entertainment Hospitality Brands 52

AWS Machine Learning

MARCH 15, 2024

Policies and regulations like General Data Protection Regulation (GDPR), Health Insurance Portability and Accountability Act (HIPPA), and California Consumer Privacy Act (CCPA) put guardrails on sharing data from the medical domain, especially patient data. It can enable informed decisions on research direction and diagnosis.

Policies 100

Policies Data Hospitality Healthcare 100

Magellan Solutions

JUNE 22, 2021

Wholesale Medical and Hospital Equipment. Tracking of accounts receivable is often time consuming. Your in-house team can now focus on the more complex and analytical side of your financial department. They are also adept at using the latest and innovative accounting software to ensure their services are at top speed. .

Sales 52

Sales Financial Policies Automotive 52

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

West Monroe

JANUARY 23, 2022

The utility business model is changing in response to political, environmental, consumer, and cybersecurity pressures. Changes to the traditional utility regulatory paradigm are needed to unleash the power of competitive markets and performance-based earnings incentives to spur DER technology and software innovations.

Transportation 40

Transportation Telecommunications Analytics Wireless 40

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

AWS Machine Learning

FEBRUARY 14, 2024

In the following example, we implement a use case from the travel and hospitality industry to implement a personalized travel itinerary planner for customers who have upcoming travel plans. This solution can be used by the travel and hospitality industry to embed a personalized travel itinerary planner within their travel booking portal.

Chatbots 117

Chatbots Travel Hospitality Data 117

Kustomer

SEPTEMBER 17, 2020

Vipula has a wealth of experience, working in several industries from banking, to hospitality, to consulting. She states, “Employees are consumers of the workplace and just like we treat customers, if you want to keep them, if you want to build an enduring talent brand that transcends time, employees have to be taken care of.”

Wait Times 52

Wait Times Net Promoter Score Hospitality Customers 52

AWS Machine Learning

JANUARY 13, 2023

This dataset comprises a multi-center critical care database collected from over 200 hospitals, which makes it ideal to test our FL experiments. They were admitted to one of 335 units at 208 hospitals located throughout the US between 2014–2015. This ensures the data of a hospital is hosted on its own server. HCLS use case.

Data 70

Data Analytics Hospitality Healthcare 70

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132