InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. Use this feedback to make informed improvements and adjustments.

Retail 260

Retail Customer Experience Effort Score Social Media 260

InMoment XI

FEBRUARY 23, 2024

Market segmentation is a research strategy that separates different consumers in order to study their preferences, needs, and perspectives in order to optimize business practices, products, and experiences. This segmentation recognizes that consumers’ needs, preferences, and behaviors may vary depending on where they live.

Marketing 260

Marketing Customer Experience Return on Investment Analysis 260

NetBase

MAY 30, 2019

When offering a top-notch experience is your product, you’ve got your work cut out for you in today’s consumer-empowered climate. But we’ve got the CX analytics secrets that can unlock everything – and all brands can benefit. This is where CX analytics come into play. This is where CX analytics come into play. Restaurant.

Hospitality 56

Hospitality Analytics Report Consumers 56

NetBase

AUGUST 27, 2020

Retailers are always on the lookout for a way to connect with consumers, and what better way than capturing their exact verbatims about your brand? Our “personal narrative” theme makes short work on this challenging goal, offering companies amazing insight into the loves (and hates) of consumers. as of June 20.

Retail 98

Retail Consumers Social Media Apparel 98

InMoment XI

JANUARY 10, 2024

AI-Driven Text Analytics AI-Driven Text Analytics refers to the application of artificial intelligence and machine learning techniques to analyze and derive meaningful insights from unstructured text data. Manually processing and analyzing these recordings can be time-consuming and impractical.

Contact Center 260

Contact Center Omni-Channel Customer Satisfaction Retail 260

NetBase

JUNE 1, 2020

SMWONE was an entirely online event this year and NetBase Quid was an eager participant in a good number of panels, sharing consumer and market intelligence insight. Building Impactful Campaign Strategies: How to Utilize Social Analytics During Difficult Times. Understanding Audience Segments Using Social and Media Analytics.

Consumers 64

Consumers Marketing Social Media Analytics 64

inQuba

JULY 3, 2022

The domain is comprised of traditional journey mapping, Journey Analytics and Journey Orchestration. In short, customers’ journeys need to be understood before they can be managed, and Journey Analytics makes this possible. So, what is this analytics aspect of journey management all about? What is Customer Journey Analytics?

Customer Journeys 52

Customer Journeys Analytics Omni-Channel Multi-Channel 52

NetBase

JULY 24, 2020

And it’s winning consumer love, which is the name of game when it comes to marketing these days. Brands and consumers fighting price gouging and stockpiling. How a brand can stay one step ahead of their consumers, with consumer and market research. 66% of consumers say brand transparency is key to their support.

Consumers 90

Consumers Social Media Brands Analysis 90

NetBase

APRIL 2, 2019

Understanding the emotions motivating consumer behavior is never easy, and consumers posting online about every bit of their experience with your brand compounds the problem. Our 2019 Social Analytics and Artificial Intelligence Report deconstructs the struggle and offers insight to help! Let’s take a peek.

Analytics 90

Analytics Report Social Media Consumers 90

InMoment XI

JANUARY 16, 2024

Operational Efficiency and Resource Optimization Contact center AI solutions streamline operational workflows by automating repetitive and time-consuming tasks. Analytics and Reporting Features Prioritize AI software that includes robust analytics and reporting tools.

Contact Center 260

Contact Center Virtual Agent e-support Chatbots 260

NetBase

MAY 14, 2019

And we see many of these brands consistently clearing that hurdle thanks to customer experience (CX) analytics informed by Next Generation Artificial Intelligence (AI). AI offers CPG brands the ability to understand precisely what consumers are talking about and which information requires action. Here’s how you can join their ranks!

Analytics 43

Analytics Consumers Effort Score Comparison 43

Oracle

MARCH 26, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 6th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology.

Competitive Advantage 40

Competitive Advantage Sports Omni-Channel Retail 40

Ascribe

AUGUST 29, 2022

Choosing the Right Text Analytics and Sentiment Analysis Tool to Analyze Your Open-Ended Responses. Ascribe CX Inspector was designed to meet the need for an efficient text analytics tool. Ascribe CX Inspector is a customizable text analytics software that allows users to gather and sift through open-ended data quickly and easily.

Analytics 40

Analytics Analysis Employee Engagement Advertising 40

NetBase

JULY 16, 2020

The social mood has shifted socially to overwhelming anger and brands are showing up by reassessing how to connect with consumers. How can companies capture the social mood and bring their brands back to social to connect meaningfully with consumers there? The analytics will lead the way. billion mark. billion mark.

Consumers 60

Consumers Brands Social Media Analytics 60

NetBase

JULY 21, 2020

What better way to start off a new client project than with social analytics? And we have analytics pros from Tecnos, Room 214 and Rauxa, who have recently completed the NetBase Certification process , to help guide you along. Capturing a big picture, consumer informed understanding of the competitive landscape is crucial.

Analytics 52

Analytics Analysis Consumers Social Media 52

NetBase

FEBRUARY 28, 2020

It’s because they’re long on expectations and short on insight – and it’s why having a strategic social analytics program is so essential. Our latest report shares Five Steps to Building a Successful Social Analytics Program. Social Analytics Adoption Barriers. Social Analytics in a Nutshell. Protect brand reputation.

Analytics 60

Analytics Automotive ROI Metrics 60

NetBase

SEPTEMBER 7, 2020

The pandemic has been hard on consumers financially. And this is why there’s a very wise push for brands to help consumers shop for jobs instead of sales today. And one company is behind this consumer and market intelligence -informed effort. LaborDayOn Effort Helping Consumers Find Jobs. It’s a smart move.

Consumers 75

Consumers Brands Social Media Sales 75

NetBase

JULY 28, 2020

Amazing and unexpected insights are uncovered using next generation AI-powered social analytics. But don’t take our word for it, we interviewed a couple of NetBase Certified Data Analysts from Doe-Anderson to share their experience around everything consumer and market intelligence has to offer. Let’s see how that looks! From Me to We.

Consumers 52

Consumers Marketing Trends Analytics 52

NetBase

APRIL 27, 2020

Connecting businesses to consumers on an emotional level, memes have the ability to showcase a sense of humor, and most importantly right now, show solidarity. Envision memes as little crumbs that your company can follow to stay on top of how your consumers feel about important topics, and your brand. COVID-19 Meme Messaging.

Culture 63

Culture Consumers Social Media Entertainment 63

NetBase

FEBRUARY 13, 2019

Technology is all about making our lives and jobs easier – and social analytics software certainly does that for brands. Here’s more about AI analytics and what to look for in AI-boosted social analytics tools. Your analytics must be reliably accurate, or how can you trust any strategy based on them?

Analytics 69

Analytics Analysis Tools Consumers 69

NetBase

JULY 27, 2020

But since COVID-19 hit, brands are considering fewer choices for consumers. But what will be cut and what do consumers think? 70% of consumers want to support brands they know are tackling social and environmental issues. 70% of consumers want to support brands they know are tackling social and environmental issues.

Consumers 59

Consumers Brands Comparison Social Media 59

NetBase

DECEMBER 14, 2018

As we discussed in our 2019 predictions post , we know that Artificial Intelligence (AI) is going to play a bigger role in social analytics moving forward. Of course, we’ve already incorporated AI into the technology that enables our social analytics solutions. How does that impact social analytics ? Here’s the low-down.

Analytics 62

Analytics Course Consumers Technology 62

Alliance by IFS

OCTOBER 25, 2019

In this new era of instant information and endless product options, your brand’s status is no longer enough to ensure consumer loyalty. Consumers are comparing you not only to your competitors, but also to the best brands they interact with everyday—Google, Amazon, Uber, and others. At Astea, we always personalize the customer journey.

Loyalty 81

Loyalty Consumers Customer Retention Study 81

NetBase

MAY 6, 2019

Can your social analytics tools keep up? Take advantage of tools like AI-supported analytics to understand the conversations your audience is having, and then get in there! Consumers are much more likely to fall in love with your brand for the social personality you present than your ads. Here’s why they need to.

Analytics 61

Analytics Trends Tools Brands 61

NetBase

DECEMBER 30, 2019

The eBoy and eGirl anti-everything influence on consumers is growing, but your brand may not be seeing it yet. But unlike its predecessors, these kids’ every move can be largely predicted with next generation AI-powered social analytics. Importance of Transparent Analytics. Reach out for a demo.

Consumers 60

Consumers Fashion Analytics Entertainment 60

NetBase

MARCH 19, 2020

Knowing how to advertise to a diverse crowd of consumers can be tricky, and a little more time consuming than most businesses would like. Adding to that complexity, current trends indicate that consumers dislike sound in their ads. Consumers Care Less, Till They Do. And there’s more. Quieter and gentler, in fact.

Trends 60

Trends Consumers Advertising Social Media 60

SurveySensum

MARCH 15, 2024

A market research tool is a software or platform designed to assist businesses and researchers in gathering, analyzing, and interpreting data related to markets, consumers, and competitors. Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo 2. What is a Market Research Tool?

Tools 52

Tools Software Marketing Analytics 52

BirdEye

NOVEMBER 15, 2023

Watch the Free Demo Now. See Pricing FREE DEMO 12 retail review sites to prioritize So, having a solid presence on key online retail review sites is crucial for building brand awareness, trust, and sales. These paid plans include more advanced tools for analytics, review invitations, and marketing.

Retail 111

Retail Brands Consumers Case Study 111

NetBase

FEBRUARY 6, 2020

Social analytics offers exactly what the doctor (or digital strategist) ordered when it comes to defining, differentiating and delivering brand marketing results. Gain relevance among young consumers. Reach out for a demo ! At NetBase LIVE L.A. Millennial females were prioritizing self-care and many were on a wellness journey.

Analytics 52

Analytics Comparison Analysis Measurement 52

SurveySparrow

MARCH 19, 2024

Videos can help your lead generation by: Boosting social engagement: Videos are easy to consume, especially on social media. Product Demo Videos If you have a complicated product or service, particularly in the B2B market, product demo videos help build awareness and interest with your audience.

Video 95

Video Strategy Marketing Social Media 95

NetBase

MARCH 20, 2020

Hotwire Global understands that consumers’ values should direct any high stakes crisis response, as do other online leaders with their ears to the ground. Crisis Management – Consumer Values Matter. But when things start hitting the fan it pays to have real-time data driven analytics right at your fingertips. Mind blown?

Consumers 56

Consumers Social Media Exercises Brands 56

NetBase

APRIL 22, 2020

Consumer confidence is low right now and brands are switching gears to maintain relationships. Monitoring consumer investment mindset in light of COVID-19 will be important. The economy is fueled by consumer spending, and for quite some time now, economists have been able to predict and measure future trends. Here’s how.

Consumers 60

Consumers Social Media Trends Conference 60

NetBase

DECEMBER 16, 2019

Wasting budget on a social site that your target segment doesn’t frequent is tragic, and easily avoided by using social analytics to determine channel targeting! Understanding the sources your social analytics tool is retrieving data from is step one. Social Analytics Sources that Inform Channel Targeting.

Analytics 52

Analytics Advertising Social Media Metrics 52

NetBase

OCTOBER 31, 2018

Consumers don’t turn into gremlins overnight – so why are you letting them catch you off guard? Nothing consumers think or feel should be a surprise if you’ve got social listening tools working for you. Yes, social listening is great for connecting with consumer on the things they love – but you can’t stop there.

Analytics 59

Analytics Social Media Analysis Tools 59

NetBase

JUNE 9, 2020

Standing out from competitors today requires strategic marketing informed by digital consumer intelligence. Understanding the consumer journey and how to message out at each stage. Ways consumer perception impacts brand health. 88% of consumers trust online reviews as much as personal recommendations.

Consumers 67

Consumers Brands Social Media Advertising 67

BirdEye

NOVEMBER 9, 2023

Watch the Free Demo Now. See Pricing FREE DEMO Top 16 insurance review sites you must know about To boost your insurance business’s reputation, check out these popular insurance review sites in the industry. Additionally, Trustpilot’s analytics offer insights into customer sentiment and behavior.

Insurance 111

Insurance Financial Feedback Consumers 111

NetBase

MARCH 3, 2020

Consumer and market intelligence can cut Uber’s operating costs, while increasing profitability, which could allow Uber to do away with EBITDA margins as its profitability measure sooner than projected. With that kind of promotional power at play, one would expect a certain amount of consumer buzz to be happening. Self-driving cars.

Consumers 56

Consumers Marketing Financial Measurement 56