BirdEye

DECEMBER 21, 2022

Social media is an ever-changing landscape where trends rise and fall every day. If you aren’t keeping a close eye on the latest social media trends, you might be left guessing while your follower count decreases. To stay relevant on popular platforms, you need to know what’s trending and why, and how to use them to your advantage.

Social Media 97

Social Media Trends Video Brands 97

CloudCherry

AUGUST 21, 2018

87% of consumers want to be contacted proactively if it means it will save them from having to use support in the future. Luckily for you, you don’t even really need any fancy analytics tools to get this information, though matching it up with the data above can prove tricky without them. But why go through all the work?

Customer Journeys 150

Customer Journeys Analytics Analysis Self Service 150

NetBase

MARCH 10, 2020

There are so many ways social analytics helps brands win, though some of those ways are much more exciting than others. Customer care is a must, of course – but it’s pretty boring to talk about. Not so with trends. When we see next generation AI helping brands predict trends, things get spicy.

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Trends Brands Ecommerce Automotive 56

NetBase

MAY 12, 2020

And we explore how this looks in our market intelligence-based 2020 Beauty & Cosmetics Trends Report and our consumer intelligence-based 2020 Beauty Industry Best Practices Guide ! We’ve uncovered details within the beauty industry, like: Current trends overall when it comes to beauty and cosmetics. The Big Picture Matters.

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Trends Social Media Industry Report 84

NetBase

JULY 6, 2020

Brands are taking notice of the DIY trends that are experiencing explosive growth right now. This DIY trend is offering new ‘ins’ for retail brands to reach new segments. Top DIY trends revealed using market research. Going where the action is – what social analytics and consumer behavior can tell us about DIY.

Retail 67

Retail Trends Brands Poor Customer Service 67

ProProfs Chat

FEBRUARY 23, 2018

What is Customer Analytics? Simply put, customer analytics is the process and technology that organizes and interprets gathered data to reflect the demographics, actions, and habits of your customers. Customer analytics helps take the guesswork out of running a business. Of course, individuals are unpredictable.

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Analytics Sales Customer Experience Course 100

NetBase

JULY 20, 2020

That number has undoubtedly risen, and every photo not included in your social analytics is an opportunity missed. series continues with the importance of image analytics, and options for brands to bring this technology into their data operations. Why Image Analytics, and Why Now ? Our “What Is?” And you can.

Analytics 60

Analytics Social Media Analysis Brands 60

NetBase

JANUARY 17, 2020

Next generation AI-powered social analytics has some answers, and tips for other food manufacturers to make note of! And each of those things are super important to consumers right now. But SPAM is a food category all its own; and one that should be out of fashion based on these trends, but somehow isn’t. Making Consumers Happy.

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Trends Marketing Fashion Consumers 60

NetBase

SEPTEMBER 19, 2019

What does social analytics reveal about this top trend? Lots of delicious AI-powered insight that every food, retail and consumer product brand manager will want to chew on. Finding out those precise reasons would be key to the strategy (and something we helps folks learn how to research using social analytics ).

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Analytics Social Media Consumers Course 68

TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media.

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NetBase

MAY 6, 2019

Can your social analytics tools keep up? Take advantage of tools like AI-supported analytics to understand the conversations your audience is having, and then get in there! Consumers are much more likely to fall in love with your brand for the social personality you present than your ads. Here’s why they need to.

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Analytics Trends Tools Brands 61

NetBase

DECEMBER 30, 2019

The eBoy and eGirl anti-everything influence on consumers is growing, but your brand may not be seeing it yet. But unlike its predecessors, these kids’ every move can be largely predicted with next generation AI-powered social analytics. Importance of Transparent Analytics. Gen Z – Predictably Unpredictable. As is makeup.

Consumers 60

Consumers Fashion Analytics Entertainment 60

Lumoa

AUGUST 23, 2021

Another trend to emerge throughout the increasing digital interactions has been the use of video. The post-COVID-19 consumer is still going to be a bit financially nervous and hesitant with their spending, so the largest change in behavior is going to be the building (or re-building) of their trust.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

GlowTouch

DECEMBER 10, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Customer Service Trends for 2021. The manager’s job is to get ahead of potential service issues and bottlenecks, reduce or eliminate the friction that can arise when a consumer has a question to ask or a problem to resolve.

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Trends Customer Service Self Service Contact Center 52

NetBase

JULY 17, 2020

Differentiating your brand requires next level consumer understanding. And NetBase Certification helps brands and agencies become expert at this through targeted, in-depth explorations of social analytics capabilities. Capturing consumer verbatims to see precisely what they love and hate. ” And they should be!

Consumers 52

Consumers Analytics Social Media Analysis 52

NetBase

NOVEMBER 14, 2018

Here’s a social analytics checklist to get you ready for a bold, successful 2019. In fact, you can look back at the entire year if you like, to see the trends and trajectory that brought you to this point. Agencies like Moxie ( Chick-fil-A ) use real-time social data daily to plot the course of their day.

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Analytics Social Media Net Promoter Score Analysis 72

Confirmit

DECEMBER 4, 2018

Confirmit helps businesses listen, analyze, and act on social media feedback from employees, consumers, and the wider market so you can get Richer insights to support Smarter decisions and take action Faster. Genius Social Analytics helps you listen to unsolicited social media feedback from consumers, markets, and.

Analytics 40

Analytics Social Media Trends Customer Voice 40

NetBase

DECEMBER 31, 2019

And finding what that is – from a consumer standpoint – requires social analytics. The Brand Voice Consumers are Hearin. Today, consumers are sharing unsolicited reviews (both raves and rages) about everything they touch. Customer experience (CX ) is everything, and leading brands know this.

Analytics 60

Analytics Brands Consumers Trends 60

Lumoa

JANUARY 19, 2023

Your team must be skilled in market research and analysis, be the voice of your consumers, and be the driving force behind change and the elimination of pain points. For example: website optimization, content marketing, and digital analytics. Pro tip : If your customer journey is mostly digital (e.g., website, apps, etc.),

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

NetBase

JULY 1, 2019

Here’s how to use Twitter Analytics to drive inspiration, brand health, and more! When you’re looking for a jumping off point, it’s easy to get started on Twitter by looking at Events in their built-in analytics. Use AI Analytics to Go Further. This is where Next Generation AI Analytics solutions come in.

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Analytics Trends Entertainment Sports 60

NetBase

APRIL 22, 2020

Consumer confidence is low right now and brands are switching gears to maintain relationships. Monitoring consumer investment mindset in light of COVID-19 will be important. The economy is fueled by consumer spending, and for quite some time now, economists have been able to predict and measure future trends. in February.

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Consumers Social Media Trends Conference 60

NetBase

DECEMBER 16, 2019

Wasting budget on a social site that your target segment doesn’t frequent is tragic, and easily avoided by using social analytics to determine channel targeting! Understanding the sources your social analytics tool is retrieving data from is step one. Social Analytics Sources that Inform Channel Targeting.

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Analytics Advertising Social Media Metrics 52

Experience Investigators by 360Connext

MAY 7, 2024

Of course, many of us are still early in our AI adoption journey, and we have plenty of other priorities. AI personalizes the customer experience by creating proactive offers and predicting service needs, seamlessly connecting consumers with what they need and want through their preferred channels. We know you might not feel ready.

Strategy 143

Strategy Customer Experience Self Service How To 143

CSM Magazine

FEBRUARY 7, 2024

Whether you’re an early bird who devours course materials with your morning coffee or a night owl who hits the books after the kids are in bed, online programs are structured to fit into your unique schedule. E-learning courses provide exposure to data analytics tools and techniques that are essential for unlocking customer insights.

Case Study 52

Case Study Course Study Customer Satisfaction 52

NetBase

JUNE 12, 2019

Though the approach has changed, advertising is still a big part of how brands use Twitter – and the social analytics found there. Twitter’s built-in analytics give you the overview of your audience on that channel by tracking metrics like: Tweets (plus Top Tweets, Tweets and Replies, Promoted, Impressions, Engagements, and Engagement Rate).

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Advertising Analytics Sports Video 46

NetBase

SEPTEMBER 4, 2020

It’s not, of course. And the competitive intelligence piece is key as well, particularly when it comes to capturing emerging trends early. There are six key areas you need to ensure are covered by this tool medley, and they are: Data Analytics. Data Analytics: The foundational tool of your brand’s stack. Management.

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Tools Brands Ecommerce Advertising 98

SurveySparrow

DECEMBER 17, 2020

Let us look at Product Experience Trends for 2021: Product Experience Trend #1. Product Experience Trend #2. Product Experience Trend #3. Product Experience Trend #4. Artificial Intelligence will dominate the world of technology and that of consumer culture for the foreseeable future. Predictive Analytics.

Trends 52

Trends Omni-Channel User Experience Social Media 52

NetBase

OCTOBER 17, 2018

The NetBase Best Practices Spotlight: Louis Vuitton explains how to use social analytics to ensure you’re where you want to be in your category. What makes a luxury brand in the eyes of consumers? Of course, this is not the only metric that matters. Staying Alert to Fickle Consumers. Luxury and Passion Go Hand-in-Hand.

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Analytics Apparel Case Study Social Media 52

Experience Matters

JANUARY 6, 2015

It’s once again the time of year for me to publish my CX trends. Although I published 13 CX trends for 2013 and 14 CX trends for 2014 , I decided that 15 trends for 2015 would be too many to track. Instead, I’ve narrowed down the focus to these 8 key CX trends for 2015: Corporate Culture Conversations.

Customer Journeys 120

Customer Journeys Trends Contact Center Customer Connectedness 120

NetBase

MAY 13, 2020

As business becomes more personalized, a trend that has only grown larger due to Coronavirus, B2B marketing is pivoting to adopt B2C tactics. At least as far as consumer perception goes. Now is the time to take notes on B2C marketing tactics, as brand consumers everywhere want a more personal experience. And it’s wise thinking.

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B2C B2B Brands Trends 98

NetBase

MAY 10, 2019

AI analytics can help you: Find Your Humanity. Use AI-powered analytics to find the topics and conversations breaking through the noise, and focus on the ones with the most intense sentiment behind them. Of course, you can’t talk to your audience if you don’t know who they are – and there are multiple options here.

Financial 43

Financial Analytics Social Media Analysis 43

C3Centricity

MAY 25, 2020

Consumers are adapting their behaviours to the trading of their personal information. And of course the latest covid-19 epidemic will hasten many others to unfortunately follow suit in the coming months. Of course big data has been big news for years, thanks to its 5Vs (volume, velocity, variety, variability, value).

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Technology Analysis Data Consumers 194

NetBase

DECEMBER 10, 2019

Let’s see how the beloved brand demonstrates the power of the social analytics side. Social analytics intel is the secret sauce that most top brands have informing strategy behind-the-scenes. Understanding how to harness and analyze relevant consumer insight is a differentiator in any category. Let’s see what that is.

Analytics 52

Analytics Social Media Brands Retail 52

Oracle

OCTOBER 15, 2018

Businesses now live in the age of “experience” Thanks to the digital revolution, so much of a brand’s bottom line now depends on customer experience because consumers have more access to information (and therefore more access to alternatives) than they’ve ever had before. Moving into the next generation of analytics.

Data 190

Data Analytics Touchpoint Consumers 190

NetBase

JANUARY 22, 2019

Although it offers incredibly cool insight in its own right, predictive marketing analytics have changed the social listening game. It shifts the paradigm from one of understanding consumers today to one where you can pretty reasonably predict what they’ll be expecting from your product line tomorrow. With analytics you can.

Analytics 56

Analytics Marketing Analysis Exceptional Customer Service 56

NetBase

APRIL 16, 2020

They’ve been listening to the conversation of the local and global community and are consequently being met with consumer love. It’s heartening to see the rapid response of many brands which is bolstering consumer confidence. Agile brands are using consumer and market analytics to take them?

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Consumers Company Social Media Healthcare 56

NetBase

SEPTEMBER 17, 2019

The social analytics story of Wendy’s breakfast expansion hasn’t been written yet, and we have ideas to help them along. Using that intel, they were able to immediately identify key conversations on the East Coast, where consumers were frustrated about locations running out of products. Social Analytics for Everything.

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Analytics Social Media Consumers Resources 45