NetBase

AUGUST 13, 2020

Understanding consumer habits is key to brands seeking to capture consumer hearts and attention. So, it makes sense that social media analytics has become a must have in every top brand’s toolbox. Ways that brands that have winningly captured consumers’ attention with the help of social media analytics.

Consumers 97

Consumers Brands Social Media Analytics 97

NetBase

JULY 20, 2020

Our social media analytics guide offers brands and businesses an abundance of insights to apply in all areas of operations. Usually brands get a bit turned around when initially exploring these options, as keeping tabs on which tools to use and how to use them is time consuming! What Is Image Analytics? We’re here to help!

Social Media 96

Social Media Analytics Analysis Consumers 96

NetBase

JULY 20, 2020

Social Media Analytics is often misunderstood, because the social media itself is misunderstood! And it’s a place for brands to observe these interactions and connect with consumers. This is where Social Analytics comes into play. Social media offers a huge pool of consumers ripe for brand communication.

Social Media 104

Social Media Analytics Net Promoter Score Analysis 104

NICE inContact

JUNE 17, 2019

Digital conversations laced with grammar and spelling mistakes can make your company look unprofessional and downright silly, and what consumer wants to entrust their dollars with a company that can’t even spell? If you had all the time and resources in the world, of course you’d evaluate every interaction, across every channel you offer.

Analytics 136

Analytics Customer Experience Management Contact Center 136

NICE inContact

JUNE 17, 2019

Digital conversations laced with grammar and spelling mistakes can make your company look unprofessional and downright silly, and what consumer wants to entrust their dollars with a company that can’t even spell? If you had all the time and resources in the world, of course you’d evaluate every interaction, across every channel you offer.

Analytics 136

Analytics Customer Experience Management Contact Center 136

NetBase

OCTOBER 5, 2018

So why are brands missing so many opportunities on the customer experience analytics front? The 2018 Consumer Experience Analytics Report highlights the ways brands are on target – and the areas where they need to better their aim. This is great, of course, but what does that really mean? And context is everything.

Omni-Channel 45

Omni-Channel Analytics Consumers Report 45

CloudCherry

AUGUST 21, 2018

87% of consumers want to be contacted proactively if it means it will save them from having to use support in the future. Luckily for you, you don’t even really need any fancy analytics tools to get this information, though matching it up with the data above can prove tricky without them. But why go through all the work?

Customer Journeys 150

Customer Journeys Analytics Analysis Self Service 150

CustomerSuccessBox

JUNE 3, 2022

Customer success managers can delve into things that tell us a lot about whether they’re achieving speed and efficiency—and what’s holding them back or accelerating it—by looking at usage statistics across the base of consumers who are completing that process. Learn more about product data analytics here.

Analytics 52

Analytics Customer Success Data Management 52

PeopleMetrics

JANUARY 18, 2022

With today's digital-first environment and changing consumer expectations, there are more interactions than ever to study and improve. With today's digital-first environment and changing consumer expectations, there are more interactions than ever to study and improve.

Customer Satisfaction 62

Customer Satisfaction Software Course Net Promoter Score 62

Answer Dash

JUNE 4, 2019

Predictive analytics have given way to a new data economy. The current inflection point comes as massive-scale predictive analytics becomes a reality, and the implications of this are both far and wide reaching. For marketers too, the promise of being able to predict consumer behavior is massive.

Analytics 77

Analytics Customer Experience B2C Healthcare 77

NetBase

DECEMBER 14, 2018

As we discussed in our 2019 predictions post , we know that Artificial Intelligence (AI) is going to play a bigger role in social analytics moving forward. Of course, we’ve already incorporated AI into the technology that enables our social analytics solutions. How does that impact social analytics ? Of course not.

Analytics 62

Analytics Course Consumers Technology 62

NetBase

JULY 20, 2020

That number has undoubtedly risen, and every photo not included in your social analytics is an opportunity missed. series continues with the importance of image analytics, and options for brands to bring this technology into their data operations. Why Image Analytics, and Why Now ? Our “What Is?” And you can.

Analytics 60

Analytics Social Media Analysis Brands 60

InMoment XI

MAY 14, 2022

While the intelligence derived from this feedback is critical for an organization to create optimal, personalized customer experiences that drive business value, there is another salient factor that drives consumer behavior: customer-brand identity. Of course you have. A Few Examples from Best-In-Class Brands.

Brands 493

Brands Loyalty Retail Competitive Advantage 493

NetBase

MARCH 4, 2020

Consumer love is a like a hockey puck face-off at the start of a game, with brands vying to gain control of the consumer conversation. So, it’s no wonder that brands are seeking uncomplicated access to social analytics insight. Adding supplementary consumer insights. And it’s a challenge they face anew each day.

Analytics 60

Analytics Social Media Analysis Consumers 60

Gainsight

AUGUST 10, 2022

What can the hit TV series Ted Lasso tell us about behavioral analytics? But over the course of the series, Ted’s actions speak louder than words, and he wins over the team. . Unlocking the power of behavioral analytics. Getting started with behavioral analytics. Identify users.

Analytics 52

Analytics Metrics Customer Journeys Data 52

Hero Digital

FEBRUARY 20, 2020

The idea was to move products in the direction of specific consumers, based on a specific set of business rules, even before the consumers purchased them. The benefit to the consumer: shorter wait times between order and purchase. This, in a nutshell, is prescriptive analytics. It tells you what to do about it.

Analytics 52

Analytics Data Course Analysis 52

NetBase

JULY 21, 2020

What better way to start off a new client project than with social analytics? And we have analytics pros from Tecnos, Room 214 and Rauxa, who have recently completed the NetBase Certification process , to help guide you along. Capturing a big picture, consumer informed understanding of the competitive landscape is crucial.

Analytics 52

Analytics Analysis Consumers Social Media 52

InMoment XI

APRIL 3, 2024

It sets the tone for the entire company/consumer relationship. The digital customer experience has become an essential part of the way that consumers navigate the marketplace. It is common for consumers to switch channels multiple times throughout the course of an interaction. Why is Digital Customer Experience Important?

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

NetBase

FEBRUARY 28, 2020

It’s because they’re long on expectations and short on insight – and it’s why having a strategic social analytics program is so essential. Our latest report shares Five Steps to Building a Successful Social Analytics Program. Social Analytics Adoption Barriers. Social Analytics in a Nutshell. Protect brand reputation.

Analytics 60

Analytics Automotive ROI Metrics 60

NetBase

SEPTEMBER 7, 2020

The pandemic has been hard on consumers financially. And this is why there’s a very wise push for brands to help consumers shop for jobs instead of sales today. And one company is behind this consumer and market intelligence -informed effort. LaborDayOn Effort Helping Consumers Find Jobs. It’s a smart move.

Consumers 75

Consumers Brands Social Media Sales 75

ProProfs Chat

FEBRUARY 23, 2018

What is Customer Analytics? Simply put, customer analytics is the process and technology that organizes and interprets gathered data to reflect the demographics, actions, and habits of your customers. Customer analytics helps take the guesswork out of running a business. Of course, individuals are unpredictable.

Analytics 100

Analytics Sales Customer Experience Course 100

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s about offering an overall customer experience that makes consumers feel seen, heard, and understood at the deepest levels. It’s a process that can only be accomplished with the help of social analytics tools.

Social Media 99

Social Media Analytics Tools Marketing 99

TechSee

JUNE 10, 2021

Of course, in-person contact puts employees and customers at risk. Deal with Data Analytics. Data analytics can also help companies assess the types of calls that resulted in a No Fault Found truck roll – a huge waste of time and resources — and develop remote solutions that would improve future workflows. billion devices.

Self Service 207

Self Service Innovation Analytics Transportation 207

NetBase

SEPTEMBER 19, 2019

What does social analytics reveal about this top trend? Lots of delicious AI-powered insight that every food, retail and consumer product brand manager will want to chew on. Finding out those precise reasons would be key to the strategy (and something we helps folks learn how to research using social analytics ).

Analytics 68

Analytics Social Media Consumers Course 68

NetBase

JULY 17, 2020

Differentiating your brand requires next level consumer understanding. And NetBase Certification helps brands and agencies become expert at this through targeted, in-depth explorations of social analytics capabilities. Capturing consumer verbatims to see precisely what they love and hate. Let’s see why!

Consumers 52

Consumers Analytics Social Media Analysis 52

NetBase

JULY 22, 2019

Social Media Analytics , powered by Next Generation AI , comprises several techniques and tools. Social Media Analytics Strategizing Starts Here. Perhaps the biggest change to marketing in the past decade is the shift to consumer centricity. Social media is a consumer playground, so brands must abide by consumer rules.

Social Media 61

Social Media Analytics How To Entertainment 61

NetBase

FEBRUARY 4, 2020

Brands wisely seek to cash-in with consumers and generate long-term value from their very significant investment. And they do this with the help of next generation AI-powered social analytics. The Super Bowl conversation in the past month peaked yesterday, of course – as it was game day. Let’s see how they did.

Consumers 64

Consumers Course Analytics Brands 64

NetBase

JULY 20, 2020

The new normal finds consumers showing erratic behavior when choosing where to spend their money. Maintaining brand loyalty seems to be a thing of the past as consumers are likely to jump ship during a crisis. Consumer devotion has become much more supply dependent than any other loyalty measure. Now to brass tacks.

Consumers 75

Consumers Automotive Social Media Loyalty 75

NetBase

JANUARY 23, 2020

Brands monitoring social media with next generation AI-powered social listening are taking full advantage of all online offers by engaging playfully, and relevantly, with consumers in real-time. Not only that, it helped support the case for using social listening, just in general: How did social analytics offer an assist?

Consumers 67

Consumers Engagement Social Media Sports 67

Integrate.ai

APRIL 1, 2020

Customer analytics technology enables companies to turn customer data into meaningful insights about how consumers engage with a brand. As Forrester explains, customer analytics technologies are “the tools, solutions, and platforms companies use to transform data into customer-focused actions that win, serve, and retain customers.”

Analytics 52

Analytics Technology ROI Consumers 52

NetBase

MAY 6, 2019

Can your social analytics tools keep up? Take advantage of tools like AI-supported analytics to understand the conversations your audience is having, and then get in there! Consumers are much more likely to fall in love with your brand for the social personality you present than your ads. Here’s why they need to.

Analytics 61

Analytics Trends Tools Brands 61

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s about offering an overall customer experience that makes consumers feel seen, heard, and understood at the deepest levels. It’s a process that can only be accomplished with the help of social analytics tools.

Social Media 85

Social Media Analytics Tools Marketing 85

ShepHyken

SEPTEMBER 14, 2018

You can use your trusty analytics reports to see which is most effective. Track Analytics. You simply must be using analytics and data reports to monitor your successes and failures and the evolve your course. Do you think they’re resistant to using analytics with their live chat software to track progress?

Analytics 277

Analytics e-support Software Sales 277

Calabrio

OCTOBER 19, 2022

This year’s theme was “Power Up,” and little did we know how fitting this theme would be, after Hurricane Ian changed course. Brand Guardianship Is Key to Consumer Loyalty. The State of the Contact Center Report 2022 revealed that consumer loyalty is fleeting which directly impacts brand revenue.

Connections 147

Connections Contact Center Analytics Travel 147

NetBase

DECEMBER 30, 2019

The eBoy and eGirl anti-everything influence on consumers is growing, but your brand may not be seeing it yet. But unlike its predecessors, these kids’ every move can be largely predicted with next generation AI-powered social analytics. Importance of Transparent Analytics. Gen Z – Predictably Unpredictable. As is makeup.

Consumers 60

Consumers Fashion Analytics Entertainment 60

NetBase

MARCH 20, 2020

Hotwire Global understands that consumers’ values should direct any high stakes crisis response, as do other online leaders with their ears to the ground. Crisis Management – Consumer Values Matter. But when things start hitting the fan it pays to have real-time data driven analytics right at your fingertips. Mind blown?

Consumers 56

Consumers Social Media Exercises Brands 56

NetBase

NOVEMBER 2, 2018

How else will you know if you’re on track to achieve your goals, or in need of a course correction? Furthermore, how will stakeholders feel about investing in the social analytics tools you need if there’s no proof they’re worth it? If you’re new to social analytics , you can start as simply as stated above. You get the idea.

ROI 60

ROI Analytics Measurement How To 60