NICE inContact

JANUARY 24, 2021

Globally, organisations experienced major business disruption over the course of 2020, and for contact centres, it was no different. Discover the seven emerging and developing trends that will continue to change the way contact centres work in 2021 and beyond.

Contact Center 206

Contact Center Trends Course Industry 206

ReviewTrackers

AUGUST 6, 2020

There’s a growing amount of training courses and certifications for the modern-day marketer. We here at ReviewTrackers rolled up our sleeves and sought the opinions and experiences of marketing professionals, asking them about the best and most essential marketing certification programs and courses. Website: [link]. Cost: Free.

Course 114

Course Marketing Social Media Advertising 114

TechSee

DECEMBER 16, 2021

In the last few years, the customer service industry has been upended by a combination of new pandemic-driven ways of working, the growing trend of digital transformation, and the continuously rising bar for positive customer service experiences. Let’s look at some of the trends that are expected to drive this year’s priorities.

Call Center 124

Call Center Trends Self Service Contact Center 124

CloudCherry

SEPTEMBER 26, 2018

Predictive analytics offers a unique benefit in that they allow a company to preemptively know what a customer is going to want, feel, or do within a product or application. Predictive analytics help align and improve the customer experience. Align – deliver insights across the organization, democratizing the data.

Analytics 221

Analytics Customer Experience Analysis Customer Journeys 221

CloudCherry

SEPTEMBER 26, 2018

Predictive analytics offers a unique benefit in that they allow a company to preemptively know what a customer is going to want, feel, or do within a product or application. Predictive analytics help align and improve the customer experience. Align – deliver insights across the organization, democratizing the data.

Analytics 240

Analytics Customer Experience Analysis Customer Journeys 240

InnerTrends

MAY 24, 2022

Whether you’re new to the industry, or a successful product manager who uses analytics in their daily routine, there’s always something new to be learned.

Analytics 52

Analytics Course Industry Management 52

SurveySparrow

FEBRUARY 14, 2022

She highlighted that instead of the great resignation, the discussion should be about the great appraisal and re-appraisal that can happen because of people analytics. Anisa has been one of the prime advocates of people analytics for close to 2 decades, and we knew we were on a knowledge ride in this webinar. What Is People Analytics?

Analytics 98

Analytics Metrics Examples Survey 98

NetBase

AUGUST 23, 2019

Course corrections are as inevitable in marketing as they are out on the ocean, but the indicators requiring the change are much less obvious. We’ll explore two ways top agencies extract meaningful insight from the chaos and alter a brand’s course with AI analytics-informed insight. And each requires careful consideration.

Course 62

Course Analytics Social Media Brands 62

NICE inContact

JUNE 17, 2019

If you had all the time and resources in the world, of course you’d evaluate every interaction, across every channel you offer. Well, now you don’t need all the time and resources in the world, you just need Quality Management Analytics.

Analytics 136

Analytics Customer Experience Management Contact Center 136

NICE inContact

JUNE 17, 2019

If you had all the time and resources in the world, of course you’d evaluate every interaction, across every channel you offer. Well, now you don’t need all the time and resources in the world, you just need Quality Management Analytics.

Analytics 136

Analytics Customer Experience Management Contact Center 136

Thematic

MAY 22, 2023

Predictive Operational Data Analytics combined with the high-value signals that come from NLP provide amazing insights on all three. So what is Predictive Operational Data Analytics about? Here is one way to think about text analytics. That’s it. And guess what? Themes and theme groups are the key characteristics of NLP.

Analytics 62

Analytics Data Contact Center Analysis 62

Thematic

SEPTEMBER 13, 2022

When you’ve got big data, you need the right analytics tools to make sense of it! We’ve pulled together this list of the best text analytics software platforms to help you decide on the right provider for your company. Contents What is text analytics? What is text analytics software?

Analytics 71

Analytics Software Self Service Analysis 71

BirdEye

DECEMBER 21, 2022

Social media is an ever-changing landscape where trends rise and fall every day. If you aren’t keeping a close eye on the latest social media trends, you might be left guessing while your follower count decreases. To stay relevant on popular platforms, you need to know what’s trending and why, and how to use them to your advantage.

Social Media 97

Social Media Trends Video Brands 97

Storyminers

JANUARY 12, 2017

Kampyle, now part of Medallia, published this interview as a kick-off to their Emerging Trends in Customer Experience series in 2016. What CX trends do you see emerging this year? Predictive analytics (using past behavior to guesstimate future behavior, then serve up interesting options) will get attention. 2016 Answer.

Trends 171

Trends Customer Experience Wireless Entertainment 171

Alida

NOVEMBER 10, 2017

Which emerging technology trends will shape the business world in 2018, and how will they change consumer behaviors and expectations? Here’s a roundup of expert predictions on tech trends that will shape 2018 and beyond. Intelligent apps, analytics and things. What’s changed is the level of smarts. More seamless home delivery.

Trends 174

Trends Retail e-support Technology 174

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. And, since Currency Alliance is not in the data management business, I hope these trends are considered as unbiased.

Loyalty 59

Loyalty Trends Data Marketing 59

CloudCherry

AUGUST 21, 2018

Luckily for you, you don’t even really need any fancy analytics tools to get this information, though matching it up with the data above can prove tricky without them. Try to navigate and identify that first point is, and create a trend analysis that you can later use to trigger your targeting campaigns of workflows.

Customer Journeys 150

Customer Journeys Analytics Analysis Self Service 150

Upstream Works

DECEMBER 20, 2022

Over the course of 2022, artificial intelligence (AI) became mainstream for contact centers. This is where predictive analytics come into play, and you can expect to see more of this in 2023. The post 2023 Trends: AI for Better Agent & Customer Experiences appeared first on Upstream Works.

Virtual Agent 78

Virtual Agent Trends Self Service Customer Experience 78

NetBase

JULY 20, 2020

Our social media analytics guide offers brands and businesses an abundance of insights to apply in all areas of operations. We’ve updated our Social Media Analytics Guide for 2020, to keep you in-the-know on the tools, metrics, and skills necessary to compete in an increasingly global arena. What Is Image Analytics?

Social Media 96

Social Media Analytics Analysis Consumers 96

NetBase

JULY 20, 2020

Social Media Analytics is often misunderstood, because the social media itself is misunderstood! This is where Social Analytics comes into play. What Is Social Analytics? When you have state of the art tools, however, Social Analytics becomes a treasure trove of consumer insights you can’t find anywhere else.

Social Media 104

Social Media Analytics Net Promoter Score Analysis 104

NetBase

MAY 12, 2020

And we explore how this looks in our market intelligence-based 2020 Beauty & Cosmetics Trends Report and our consumer intelligence-based 2020 Beauty Industry Best Practices Guide ! We’ve uncovered details within the beauty industry, like: Current trends overall when it comes to beauty and cosmetics. Purchase trends by age/gender.

Trends 84

Trends Social Media Industry Report 84

PeopleMetrics

JANUARY 24, 2022

Over the past few years, I have noticed 3 key trends that have shaped the work we do going forward: Massive investments in Artificial Intelligence (AI) – from text analytics to automated service recovery, the CX industry has embraced AI. Customer Satisfaction Software: Crash Course & Top Features.

Trends 90

Trends Self Service B2B Roadmap 90

Lumoa

OCTOBER 15, 2023

A common trend emerges wherein, once the results are collected, they often recede into the background until the next feedback cycle rolls around. Use text analytics (oh, and you can find out more about text analytics here) to prioritize and decide on improvements in a timely, and more importantly, feasible manner.

Feedback 208

Feedback Hospitality Analytics Touchpoint 208

Lithium

JUNE 27, 2022

Take a deep dive into reading between the lines of your TikTok analytics and why they’re unlike any other. Perhaps you’ve already visited the preverbal TikTok town square an d witnessed first-hand the various groups and subgroups of dances, skits, politics, and viral trends that seem to come and go daily. In short, not much.

Analytics 52

Analytics Engagement Social Media Video 52

ProProfs Chat

FEBRUARY 23, 2018

What is Customer Analytics? Simply put, customer analytics is the process and technology that organizes and interprets gathered data to reflect the demographics, actions, and habits of your customers. Customer analytics helps take the guesswork out of running a business. Of course, individuals are unpredictable.

Analytics 100

Analytics Sales Customer Experience Course 100

NetBase

MARCH 10, 2020

There are so many ways social analytics helps brands win, though some of those ways are much more exciting than others. Customer care is a must, of course – but it’s pretty boring to talk about. Not so with trends. When we see next generation AI helping brands predict trends, things get spicy.

Trends 56

Trends Brands Ecommerce Automotive 56

ChurnZero

JANUARY 4, 2024

Start with simple self-paced courses, in-product guidance, and live online webinars and workshops.” ” “I expect to see businesses leveraging advanced analytics and AI to drive hyper-personalized, digital customer success experiences for ALL customers,” predicts Valuize CEO and co-founder Ross Fulton.

Customer Success 52

Customer Success Industry Trends Chief Customer Officer 52

West Monroe

JUNE 20, 2022

Instead of looking down industry towers (providers, payers, and life sciences) at key trends and drivers of M&A and investment activity, we’re looking across them at digitally enabled platforms, products, data sets, and high value analytics through the lens of asset differentiation and the trends shaping portfolio value.

Healthcare 52

Healthcare Trends Analytics Multi-Channel 52

NetBase

JULY 20, 2020

That number has undoubtedly risen, and every photo not included in your social analytics is an opportunity missed. series continues with the importance of image analytics, and options for brands to bring this technology into their data operations. Why Image Analytics, and Why Now ? Our “What Is?” And you can.

Analytics 60

Analytics Social Media Analysis Brands 60

NICE inContact

JUNE 30, 2016

Speech Analytics allows customer support organizations to analyze audio of customer interactions for mentions of keywords or phrases, call themes, as well as the sentiment and emotions of callers. One reason for the struggle with Speech Analytics is a lack of in-house analytical talent. You Still Need Analysts.

Contact Center 122

Contact Center Analytics Technology Multi-Channel 122

Storyminers

JANUARY 12, 2017

Kampyle, now part of Medallia, published this interview as a kick-off to their Emerging Trends in Customer Experience series in 2016. What CX trends do you see emerging this year? Predictive analytics (using past behavior to guesstimate future behavior, then serve up interesting options) will get attention. 2016 Answer.

Trends 100

Trends Customer Experience Wireless Entertainment 100

NetBase

NOVEMBER 2, 2018

How else will you know if you’re on track to achieve your goals, or in need of a course correction? Furthermore, how will stakeholders feel about investing in the social analytics tools you need if there’s no proof they’re worth it? If you’re new to social analytics , you can start as simply as stated above. You get the idea.

ROI 60

ROI Analytics Measurement How To 60

NetBase

NOVEMBER 14, 2018

Here’s a social analytics checklist to get you ready for a bold, successful 2019. In fact, you can look back at the entire year if you like, to see the trends and trajectory that brought you to this point. Agencies like Moxie ( Chick-fil-A ) use real-time social data daily to plot the course of their day.

Analytics 72

Analytics Social Media Net Promoter Score Analysis 72

NetBase

JULY 1, 2019

Here’s how to use Twitter Analytics to drive inspiration, brand health, and more! When you’re looking for a jumping off point, it’s easy to get started on Twitter by looking at Events in their built-in analytics. Use AI Analytics to Go Further. This is where Next Generation AI Analytics solutions come in.

Analytics 60

Analytics Trends Entertainment Sports 60

NetBase

MAY 6, 2019

Can your social analytics tools keep up? Take advantage of tools like AI-supported analytics to understand the conversations your audience is having, and then get in there! This isn’t just because you want to avoid complaints going viral as other complainants chime in and fans the flames – though of course that’s worth avoiding.

Analytics 61

Analytics Trends Tools Brands 61

NetBase

JULY 6, 2020

Brands are taking notice of the DIY trends that are experiencing explosive growth right now. This DIY trend is offering new ‘ins’ for retail brands to reach new segments. Top DIY trends revealed using market research. Going where the action is – what social analytics and consumer behavior can tell us about DIY.

Retail 67

Retail Trends Brands Poor Customer Service 67

PeopleMetrics

NOVEMBER 1, 2022

To help banks improve their CX, this article will answer foundational questions about CX in banking and explore seven promising trends in the field: What is customer experience in banking? 7 Promising Trends in Customer Experience in Banking. 7 Promising Trends in Customer Experience in Banking. Template & Crash Course.

Banking 62

Banking Trends Customer Experience Self Service 62