TechSee

JUNE 16, 2022

Jim Iyoob is responsible for Etech’s strategy, marketing, business development, IT, program implementation, operational excellence, and product development across all Etech’s existing lines of business. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

NetBase

DECEMBER 20, 2019

Influencer marketing is all about authenticity. And these days, brands are connecting with consumers thanks to unlikely influencer collaborations. These computer generated image (CGI) influencers are connecting authentically with audiences in ways that other influencers have to envy. Take CGI influencers, for example.

Connections 56

Connections Consumers Fashion Social Media 56

NetBase

SEPTEMBER 19, 2019

What does social analytics reveal about this top trend? Veestro, for example, could use this intel to create marketing for those who struggle with shopping for vegan options, for whatever reasons. Finding out those precise reasons would be key to the strategy (and something we helps folks learn how to research using social analytics ).

Analytics 68

Analytics Social Media Consumers Course 68

CustomerSuccessBox

MARCH 2, 2022

The global customer success software market share will rise in 2022. The accelerating growth in the customer success industry is due to: Digitization, Increased volume of data, and Advanced analytics solutions. These help in reducing churn and monitoring of customer health scores, and of course the arrival of cloud deployment.

Software 52

Software Customer Success Marketing Transportation 52

Lumoa

FEBRUARY 2, 2023

These elements, and others, are still significant today, of course. Where and how they take place has changed, of course. The retail market is insanely competitive today. For this reason, CX depends heavily on your digital marketing. But the need to deliver an outstanding customer experience hasn’t. This data is powerful.

Retail 236

Retail Net Promoter Score Strategy Customer Experience 236

Comm100

NOVEMBER 23, 2022

Omnichannel platforms connect every channel together so agents gain a 360-degree view of every customer they speak. The personalization opportunities of omnichannel are only limited by the services connected. We know that among customer service trends in 2023 and beyond, customers will increasingly expect personalized service.

Trends 215

Trends Customer Service Chatbots Omni-Channel 215

NetBase

MAY 20, 2019

We’re here to help marketers prove they’re putting their brand’s money where the engagement is with analytics tool tips that they can implement immediately. Capturing relevant analytics to support a brand’s social media spend is challenging in itself, made so much more so when the rules of the road are in a constant state of flux.

Analytics 58

Analytics Banking Airlines Comparison 58

SurveySensum

SEPTEMBER 1, 2023

If used properly, customer surveys can make a whopping success out of your marketing campaign. When you have all the survey information, you can use it to boost your marketing strategy. Today, you can implement a variety of surveys across the customer journey and enhance your marketing campaigns as a result.

Survey 52

Survey Strategy Marketing Feedback 52

NetBase

OCTOBER 22, 2019

One that social analytics helps brands identify the first time around, to avoid this sort of confusion and its corresponding price tag! Fortunately for SKIMS and other Kim creations to come, NetBase’s Next Generation Artificial Intelligence-powered analytics , offers clickable insight. Kimono, Oh No. Let’s explore a few.

Analytics 40

Analytics Brands Social Media Multi-Channel 40

Thematic

FEBRUARY 11, 2024

Location and Attendees The event took place at the Wynn, which has all you can expect from a 5-star casino resort with a golf course in Las Vegas. This year Medallia announced a self-service agile market research suite and 4 innovations in Generative AI. Of course, any conversation about AI also needs to talk about trust.

Conference 62

Conference NPS Hotels Self Service 62

SurveySensum

MARCH 21, 2024

If your customers are looking for Sedan cars and you are selling them SUVs then of course they won’t buy from you! 63% of marketers create content based on customer personas to enhance their strategies! It is a surefire route to cracking the product-market fit! Well, this is bound to happen! Customer Personas!

How To 52

How To Social Media Competitive Advantage Retail 52

C3Centricity

JUNE 28, 2018

What does a Head of Marketing (CMO) do in their average four-year tenure to ensure that they keep their job for longer? A 2012 global survey by the Fournaise Marketing Group provides one possible explanation. Let’s start at the beginning; marketers, what opportunities are there so that you can keep your job? Why is this?

Marketing 149

Marketing Analysis Brands ROI 149

Clarabridge

NOVEMBER 9, 2016

To truly unlock the potential of a customer journey map, you need to understand the role of journey analytics. The steps could be: research, selection, sign-up, configuring and connecting online, delivery of checks and ATM card, and activating card. That’s where journey analytics comes in. A journey map is just a tool.

Customer Journeys 65

Customer Journeys Analytics CEM Banking 65

NetBase

OCTOBER 22, 2019

One that social analytics helps brands identify the first time around, to avoid this sort of confusion and its corresponding price tag! Fortunately for SKIMS and other Kim creations to come, NetBase’s Next Generation Artificial Intelligence-powered analytics , offers clickable insight. Kimono, Oh No. Let’s explore a few.

Analytics 40

Analytics Brands Social Media Multi-Channel 40

Lumoa

AUGUST 23, 2021

What we’ve learned about CX during COVID-19 can be summarized as follows: The ability to build—and maintain—connection is even more of a hot commodity, so it’s more important than ever for your teams to be empathetic and transparent. People want to feel more connected. Efficient analytics can help you change up your form.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

C3Centricity

JUNE 28, 2018

A 2012 global survey by the Fournaise Marketing Group provides one possible explanation. Perhaps it’s because CEOs don’t understand the role of a CMO or is there still an issue with the ROI of the marketing budget? Let’s start at the beginning; marketers, what opportunities are there so that you can keep your job?

Marketing 136

Marketing Analysis Brands ROI 136

C3Centricity

MAY 25, 2020

And of course the latest covid-19 epidemic will hasten many others to unfortunately follow suit in the coming months. Making matters worse, over half (52%) of those surveyed see the speed of their organization’s insight generation from data analytics as constrained by its existing IT infrastructure. Let me know in the comments.

Technology 194

Technology Analysis Data Consumers 194

Happy or Not

JANUARY 18, 2024

Gender demographics, on the other hand, analyze customer data based on male or female identifiers, aiding businesses in tailoring their products and marketing strategies to diverse gender preferences, and focusing actions to get the biggest impact on overall performance.

Analysis 36

Analysis Customer Satisfaction Analytics Return on Investment 36

NetBase

SEPTEMBER 4, 2020

It’s not, of course. But, we have a top ten list that should get your market intelligence efforts moving in the right direction. There are six key areas you need to ensure are covered by this tool medley, and they are: Data Analytics. Data Analytics: The foundational tool of your brand’s stack. Management.

Tools 98

Tools Brands Ecommerce Advertising 98

CSM Magazine

SEPTEMBER 17, 2020

One of these technologies is the use of powerful voice analytics , a form of AI that helps to improve customer experience and help to alleviate pressure on agents and managers. What Is Voice Analytics? Before looking into the benefits of voice analytics, it’s important to understand exactly what this piece of technology is.

Analytics 52

Analytics Software Average Handle Time Customer Experience 52

SurveySparrow

MARCH 29, 2021

By using market analysis tools, you will be able to get a lot of information about customers, competitors, industries, and so on. So, what exactly is market research? Market research is imperative no matter the size of your business or where you operate from. Why should businesses invest in market research?

Analysis 52

Analysis Tools Marketing Software 52

BirdEye

SEPTEMBER 12, 2023

Table of contents Why is social media marketing important? 20 social media best practices to implement FAQs about social media best practices Scale your social media across all locations with Birdeye Why is social media marketing important? And that means knowing your direct competitors’ actions on social media.

Social Media 105

Social Media Guidelines Video Analytics 105

Experience Investigators by 360Connext

AUGUST 1, 2023

Recruiters at other tech companies are requiring online courses around prompt engineering and using generative AI. If your data is not structured or appropriately connected, introducing AI will not yield the desired results. This isn’t just a CX issue. The introduction of AI simply makes it that much more critical to address.

Customer Experience 143

Customer Experience Customer Service Self Service Chatbots 143

C3Centricity

MARCH 15, 2018

Of course, in today’s data-rich environment I’m not really suggesting that you actually ignore it! Making matters worse, over half (52%) of those surveyed see the speed of their organization’s insight generation from data analytics as constrained by its existing IT infrastructure. Did the title about data make you curious?

Data 206

Data Retail Analysis Analytics 206

NetBase

OCTOBER 25, 2019

Basing important strategic decisions on AI-powered social analytics , at least in part, is wise. But only if the analytics are auditable. Maybe the client figures out the social analytics tool in question isn’t the most accurate option on the block. And something your social analytics really should have alerted you to!

Analytics 40

Analytics Brands Tools ROI 40

NetBase

OCTOBER 25, 2019

Basing important strategic decisions on AI-powered social analytics , at least in part, is wise. But only if the analytics are auditable. Maybe the client figures out the social analytics tool in question isn’t the most accurate option on the block. And something your social analytics really should have alerted you to!

Analytics 40

Analytics Brands Tools ROI 40

TechSee

AUGUST 14, 2023

Follow on LinkedIn Brad Cleveland , Consultant, Keynote Speaker, Course Instructor Brad Cleveland is a global expert in customer strategy and managemen t. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership. ’s 9 Binge-Worthy Marketing Podcasts.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Centercode

APRIL 29, 2021

Products will need to be more complex and connected than ever. And maintaining seamless connectivity and performance means development teams will have to keep releasing around the clock. And it gives your product managers the data-backed customer insights they need to stay the course or shift focus when absolutely necessary.

Connections 40

Connections Roadmap Feedback User Experience 40

NetBase

MAY 16, 2019

Let’s look at social analytics around them to uncover the full story. Whether you’re a shoe brand looking to take part, or any other fashion retailer trying to connect to your audience , talking about shoes could make you a “shoe-in.”. Of course, you can still use celebrity influencers if that’s what your target audience responds to.

Analytics 54

Analytics Brands Fashion Ecommerce 54

Storyminers

JUNE 3, 2022

Predictive analytics (using past behavior to guesstimate future behavior, then serve up interesting options) will get attention. Brands that employ predictive analytics to serve their customers will leap ahead of those that adopt the technology just to sell more. Of course, it’s extremely important. 2016 Answer. Here’s why.

Trends 147

Trends Customer Experience Wireless Entertainment 147

NetBase

AUGUST 27, 2019

Your influencer marketing strategy could use a little TLC – and this ten-step guide is just what the doctor ordered. You’ll find the steps for constructing a solid influencer marketing foundation as you enhance audience understanding and create benchmarks to measure your efforts against. Let’s go! #1. And you can be certain they are.

Marketing 49

Marketing Strategy Fashion Sports 49

Brandwatch CX

NOVEMBER 3, 2022

With the influencer market cracked open, it’s arguable that it’s never been easier to make some decent cash from sponsored posts. The FTC wants influencers to make sure that when they publish sponsored Instagram posts it’s clear to the average person that they have a “material connection” to a brand.

Brands 66

Brands Guidelines Advertising Connections 66

NetBase

OCTOBER 30, 2019

Be sure to compare social analytics providers’ AI capabilities before signing on that dotted line or you may be surprised. A brand’s marketing is on-point when its AI-powered analytics can meet data demands, but more often than not this just isn’t happening. Customizable Social Analytics. And not in a good way!

Analytics 40

Analytics Social Media Analysis Brands 40

NetBase

OCTOBER 30, 2019

Be sure to compare social analytics providers’ AI capabilities before signing on that dotted line or you may be surprised. A brand’s marketing is on-point when its AI-powered analytics can meet data demands, but more often than not this just isn’t happening. Customizable Social Analytics. And not in a good way!

Analytics 40

Analytics Social Media Analysis Brands 40

BirdEye

OCTOBER 16, 2020

They had to find entirely new ways to function and connect with their members (as if tackling digital marketing as a small or midsize financial institution wasn’t already hard enough). If the pandemic has taught credit unions anything, it’s that marketing isn’t just about brand stewardship anymore. Until it didn’t.

Technology 98

Technology Marketing Banking Financial 98

NetBase

JULY 3, 2019

We’re here to help with nine niche audiences that social analytics reveals for brands and agencies – an ‘off the beaten path’ collection to inspire exploration, ideation, and (very likely) category domination! Every day’s a holiday with social analytics – particularly when it’s powered by Next Generation AI. Ways to connect.

Analytics 49

Analytics Brands Trends Ecommerce 49

Brandwatch CX

NOVEMBER 3, 2022

With the influencer market cracked open, it’s arguable that it’s never been easier to make some decent cash from sponsored posts. The FTC wants influencers to make sure that when they publish sponsored Instagram posts it’s clear to the average person that they have a “material connection” to a brand.

Brands 59

Brands Guidelines Advertising Connections 59