Thematic

OCTOBER 3, 2021

Introducing Chat Analytics Chat Analytics is now available for Thematic customers! Why Chat Analytics? Chat analytics makes it easy to identify the main reasons your customers are looking for support. Here’s how Chat Analytics works in detail 1. It’s been a couple of months since our last product announcement.

Analytics 62

Analytics Roadmap Analysis Social Media 62

CX Accelerator

NOVEMBER 11, 2022

Customer Insights/Measurement/Analytics. CUSTOMER INSIGHTS/MEASUREMENT/ANALYTICS Understanding your customers is at the heart of customer experience. Once customer data has been gathered, an analytics function is required to derive meaningful, actionable insight from it. The 8 skills required by any CX team are: Strategy.

Customer Journeys 307

Customer Journeys Resources Analytics Customer Centricity 307

CustomerSuccessBox

JUNE 17, 2022

That can be done through product analytics. What is Product Analytics? Product analytics is the process of evaluating how your customers or users engage with your product. Product analytics enables you to track, visualize and evaluate real-time customer engagement and behavioral data. How does product analytics work?

Analytics 52

Analytics Customer Journeys Analysis Metrics 52

SurveySensum

AUGUST 1, 2023

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. With an effective retail customer feedback tool , of course! Seriously, it’s a game-changer! And the best part?

Retail 52

Retail Loyalty Connections Loyalty Programs 52

Experience Investigators by 360Connext

AUGUST 22, 2023

If you’re unsure if the course is right for you—or if you’re looking for quick CX tips to improve your approach—let’s explore some of what you’ll learn. In the course, I share examples of what your mission statement can look like. Keep this mission front-and-center in everything you do and revisit it during company meetings.

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

CSM Magazine

MAY 23, 2024

Real-time analytics, seamless integration, and intuitive design are starters, but there is a vast ocean of features to explore. The Compass of Clarity: Real-Time Analytics When your ship faces a storm, the immediacy of knowing the winds’ shifts can mean the difference between calm sailing and a tempest-tossed voyage.

Effort Score 52

Effort Score Analytics Report Tools 52

NetBase

DECEMBER 20, 2019

And these days, brands are connecting with consumers thanks to unlikely influencer collaborations. These computer generated image (CGI) influencers are connecting authentically with audiences in ways that other influencers have to envy. You still have questions about her, of course – who wouldn’t?

Connections 56

Connections Consumers Fashion Social Media 56

TechSee

JUNE 10, 2021

Of course, in-person contact puts employees and customers at risk. Deal with Data Analytics. The number of electronic devices connected to the Internet of Things (IoT) has skyrocketed, and the trajectory is expected to continue. It’s no secret that truck rolls are a necessary evil for the service industry. Yes, they cost a lot.

Self Service 207

Self Service Innovation Analytics Transportation 207

NetBase

SEPTEMBER 19, 2019

What does social analytics reveal about this top trend? Finding out those precise reasons would be key to the strategy (and something we helps folks learn how to research using social analytics ). It all depends on what’s authentic to your brand’s mission/messaging, of course. Impossible Foods Made Possible.

Analytics 68

Analytics Social Media Consumers Course 68

NetBase

JULY 9, 2019

Fortunately for you, we’ve done the heavy lifting and created the 2019 Social Analytics Guide to Influencer Marketing on Reddit to help those curious (which should be everyone) understand influencer marketing on this mostly misunderstood site. Anonymized is not the same as “anonymous,” of course. And for your brand as well.

Analytics 76

Analytics Marketing Sports Groups 76

NetBase

JULY 1, 2019

Here’s how to use Twitter Analytics to drive inspiration, brand health, and more! When you’re looking for a jumping off point, it’s easy to get started on Twitter by looking at Events in their built-in analytics. Use AI Analytics to Go Further. This is where Next Generation AI Analytics solutions come in.

Analytics 60

Analytics Trends Entertainment Sports 60

NetBase

JUNE 12, 2019

Though the approach has changed, advertising is still a big part of how brands use Twitter – and the social analytics found there. Twitter’s built-in analytics give you the overview of your audience on that channel by tracking metrics like: Tweets (plus Top Tweets, Tweets and Replies, Promoted, Impressions, Engagements, and Engagement Rate).

Advertising 46

Advertising Analytics Sports Video 46

NetBase

MAY 20, 2019

We’re here to help marketers prove they’re putting their brand’s money where the engagement is with analytics tool tips that they can implement immediately. Capturing relevant analytics to support a brand’s social media spend is challenging in itself, made so much more so when the rules of the road are in a constant state of flux.

Analytics 58

Analytics Banking Airlines Comparison 58

Thematic

FEBRUARY 11, 2024

Location and Attendees The event took place at the Wynn, which has all you can expect from a 5-star casino resort with a golf course in Las Vegas. Last year, we wrote about how Atlassian built infinite customer feedback loop using AI which is based on similar ideas: personalized connection with users through granular feedback analytics.

Conference 62

Conference NPS Hotels Self Service 62

NetBase

APRIL 18, 2019

You can also find new audiences and connect by taking note of which brands are popping up as influential in your social analytics : There’s a big focus on children and Earth Day, as evidenced by brands like Peppa Pig , GoldieBlox , and The Powerpuff Girls in the Influencers widget above. These are your future customers, after all.

Analytics 61

Analytics Brands Analysis Course 61

NetBase

OCTOBER 22, 2019

One that social analytics helps brands identify the first time around, to avoid this sort of confusion and its corresponding price tag! Fortunately for SKIMS and other Kim creations to come, NetBase’s Next Generation Artificial Intelligence-powered analytics , offers clickable insight. Kimono, Oh No. Let’s explore a few.

Analytics 40

Analytics Brands Social Media Multi-Channel 40

Clarabridge

NOVEMBER 9, 2016

To truly unlock the potential of a customer journey map, you need to understand the role of journey analytics. The steps could be: research, selection, sign-up, configuring and connecting online, delivery of checks and ATM card, and activating card. That’s where journey analytics comes in. A journey map is just a tool.

Customer Journeys 65

Customer Journeys Analytics CEM Banking 65

Kerry Bodine

MAY 3, 2019

Its brilliance is in its simplicity: Everyone from customers to top executives understand that willingness to recommend connects directly to an organization’s financial success. To do this effectively, you’ll need a journey analytics platform to aggregate data across multiple channels — and this data aggregation is incredibly powerful.

NPS 67

NPS Analytics Customer Insights Net Promoter Score 67

NetBase

MAY 10, 2019

The key for you is to ensure the data you collect is timely and accurate – and then used well to connect to your audience. AI analytics can help you: Find Your Humanity. Use AI-powered analytics to find the topics and conversations breaking through the noise, and focus on the ones with the most intense sentiment behind them.

Financial 43

Financial Analytics Social Media Analysis 43

Lumoa

AUGUST 23, 2021

What we’ve learned about CX during COVID-19 can be summarized as follows: The ability to build—and maintain—connection is even more of a hot commodity, so it’s more important than ever for your teams to be empathetic and transparent. People want to feel more connected. Efficient analytics can help you change up your form.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

NetBase

OCTOBER 22, 2019

One that social analytics helps brands identify the first time around, to avoid this sort of confusion and its corresponding price tag! Fortunately for SKIMS and other Kim creations to come, NetBase’s Next Generation Artificial Intelligence-powered analytics , offers clickable insight. Kimono, Oh No. Let’s explore a few.

Analytics 40

Analytics Brands Social Media Multi-Channel 40

CSM Magazine

SEPTEMBER 17, 2020

One of these technologies is the use of powerful voice analytics , a form of AI that helps to improve customer experience and help to alleviate pressure on agents and managers. What Is Voice Analytics? Before looking into the benefits of voice analytics, it’s important to understand exactly what this piece of technology is.

Analytics 52

Analytics Software Average Handle Time Customer Experience 52

NetBase

OCTOBER 25, 2019

Basing important strategic decisions on AI-powered social analytics , at least in part, is wise. But only if the analytics are auditable. Maybe the client figures out the social analytics tool in question isn’t the most accurate option on the block. And something your social analytics really should have alerted you to!

Analytics 40

Analytics Brands Tools ROI 40

Comm100

NOVEMBER 23, 2022

Omnichannel platforms connect every channel together so agents gain a 360-degree view of every customer they speak. The personalization opportunities of omnichannel are only limited by the services connected. We know that among customer service trends in 2023 and beyond, customers will increasingly expect personalized service.

Trends 215

Trends Customer Service Chatbots Omni-Channel 215

NetBase

MAY 16, 2019

Let’s look at social analytics around them to uncover the full story. Whether you’re a shoe brand looking to take part, or any other fashion retailer trying to connect to your audience , talking about shoes could make you a “shoe-in.”. Of course, you can still use celebrity influencers if that’s what your target audience responds to.

Analytics 54

Analytics Brands Fashion Ecommerce 54

NetBase

OCTOBER 25, 2019

Basing important strategic decisions on AI-powered social analytics , at least in part, is wise. But only if the analytics are auditable. Maybe the client figures out the social analytics tool in question isn’t the most accurate option on the block. And something your social analytics really should have alerted you to!

Analytics 40

Analytics Brands Tools ROI 40

C3Centricity

MAY 25, 2020

And of course the latest covid-19 epidemic will hasten many others to unfortunately follow suit in the coming months. Making matters worse, over half (52%) of those surveyed see the speed of their organization’s insight generation from data analytics as constrained by its existing IT infrastructure. Let me know in the comments.

Technology 194

Technology Analysis Data Consumers 194

TechSee

JUNE 16, 2022

He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Due to his level of expertise, Jim has been featured in numerous publications, including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Centercode

APRIL 29, 2021

Products will need to be more complex and connected than ever. And maintaining seamless connectivity and performance means development teams will have to keep releasing around the clock. And it gives your product managers the data-backed customer insights they need to stay the course or shift focus when absolutely necessary.

Connections 40

Connections Roadmap Feedback User Experience 40

C3Centricity

MARCH 15, 2018

Of course, in today’s data-rich environment I’m not really suggesting that you actually ignore it! Making matters worse, over half (52%) of those surveyed see the speed of their organization’s insight generation from data analytics as constrained by its existing IT infrastructure. Did the title about data make you curious?

Data 206

Data Retail Analysis Analytics 206

Experience Investigators by 360Connext

FEBRUARY 6, 2024

higher customer lifetime value by prioritizing CX Now comes the tricky part: How can we connect day-to-day activities and specific investments to those undeniable business benefits? But they are part of a bigger view that needs to include operational data, usage rates, behavioral analytics, and more. Customers are nuanced.

Metrics 270

Metrics Effort Score Net Promoter Score Data 270

Experience Investigators by 360Connext

MAY 7, 2024

Of course, many of us are still early in our AI adoption journey, and we have plenty of other priorities. AI personalizes the customer experience by creating proactive offers and predicting service needs, seamlessly connecting consumers with what they need and want through their preferred channels. We know you might not feel ready.

Strategy 143

Strategy Customer Experience Self Service How To 143

Experience Investigators by 360Connext

AUGUST 1, 2023

Recruiters at other tech companies are requiring online courses around prompt engineering and using generative AI. If your data is not structured or appropriately connected, introducing AI will not yield the desired results. This isn’t just a CX issue. The introduction of AI simply makes it that much more critical to address.

Customer Experience 143

Customer Experience Customer Service Self Service Chatbots 143

Beyond Philosophy

SEPTEMBER 1, 2022

Psychology Today describes it as “ a process that gives us the ability to know something directly without analytic reasoning, bridging the gap between the conscious and nonconscious parts of our mind, and also between instinct and reason. ”. We cannot concentrate and make these connections form intuitively. What is Intuition?

System 148

System Analytics Video Connections 148

NetBase

OCTOBER 12, 2018

You know Social Media Analytics are important – yet 81% of executives surveyed don’t feel their company is using social to its full potential. Of course, not every client is swayed by a cute, furry face. You want to connect on the channels where solid connections are happening – versus where consumers are “bouncing” quickly.

Social Media 49

Social Media Analytics Metrics Airlines 49

Wootric

DECEMBER 21, 2018

We are helping them move toward the CX holy grail: unifying all of the “voices” of the customer in one analytics platform. . A more robust, connected survey platform. While our R&D efforts focused on analytics, our core survey platform has been growing — both in terms of volume and in new features.

Analytics 67

Analytics Survey e-support Analysis 67

NetBase

OCTOBER 30, 2019

Be sure to compare social analytics providers’ AI capabilities before signing on that dotted line or you may be surprised. A brand’s marketing is on-point when its AI-powered analytics can meet data demands, but more often than not this just isn’t happening. Customizable Social Analytics. And not in a good way! Three AI Pillars.

Analytics 40

Analytics Social Media Analysis Brands 40