ReviewTrackers

MAY 8, 2017

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. Looking for the latest trends, tools, strategies, and insights on CX? 20:20 Customer Experience Summit. When: July 4 to 5, 2017.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Michelle is an advocate for expanding ideation and innovation to your entire organization.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Call Experts

JANUARY 15, 2020

HR departments can be passive in their innovations related to modernization through technology. Conducting predictive analytics to analyze learning patterns, strengths, performance gaps, and skill levels of employees. How to Improve your HR Team's Performance with AI-Powered Systems. What is IVR, and how much does it cost?

System 72

System Contact Center Call Center Customer Journeys 72

NetBase

JUNE 28, 2019

A recap of the conference follows! The conference was over two days and included 21 total conference sessions focusing business value and ROI, remarkable success stories, best practices and the latest trends from industry experts at major brands and agencies, followed by solution training. The Lay of the Land.

Analytics 49

Analytics Social Media Conference ROI 49

CustomerSuccessBox

APRIL 6, 2022

This does not imply joining a conference call a few minutes early. Assigning Metrics That Deserve an “aha” Using analytics to determine what constitutes an “aha moment.” Come up with innovative and effective ways to aha your customers. Finding innovative and effective ways to impress customers.

Customer Success 52

Customer Success How To Conference Customers 52

Qualtrics

DECEMBER 6, 2018

It’s evolved into the employee experience (EX) where departments create dynamic workforces, contribute to company profits, and rely heavily on data and people analytics. HR and EX conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Date: March 5-8, 2019.

Employee Engagement 27

Employee Engagement Conference Resources Engagement 27

Qualtrics

FEBRUARY 6, 2019

Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 product experience conferences that you should check out for 2019. Description: The Atlassian Summit teaches teams how to use Atlassian tools and touts their latest technology.

Conference 33

Conference Management Innovation Roadmap 33

Qualtrics

JANUARY 16, 2019

Market research conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 market research conferences that you should check out for 2019. Tickets are going fast, this conference will sell out. Peter Mackey Head of Strategic Innovation, Wizer.

Conference 28

Conference Marketing Case Study Analytics 28

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

CSM Magazine

JANUARY 18, 2024

An expert on emerging technologies, Schick will share her vision for AI’s potential, educating delegates on how to adopt and benefit from its immense CX possibilities. “Her unparalleled expertise and unique perspective will provide our attendees with great insight into how AI will shape the future of customer engagement.

Case Study 52

Case Study Groups Conference CRM 52

Lumoa

AUGUST 23, 2021

Since the pandemic began, however, the challenge has evolved into not just standing out, but instead to effectively pivot, innovate and transform your business. How to elevate Customer Experience post-covid In a recent survey by Bain and Co. Efficient analytics can help you change up your form.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! Are you ready to enter the new era in social analytics ? With social networks serving as the new marketing norm, businesses across the world are sorting out how to remain relevant. How Warner Bros.

Social Media 62

Social Media Conference Analytics Multi-Channel 62

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. broadcast still rocks!

Innovation 100

Innovation Marketing Social Media Healthcare 100

inmoment

JUNE 28, 2019

What do you think of when you hear “radical innovation?” The theme of this year’s Forrester CXNYC conference was “Changing the Game—Leading Radical CX Innovation,” and since then, I have found myself thinking more and more about what radical innovation looks like in our space.

Employee Experience 40

Employee Experience Innovation Connections Customer Experience 40

Lithium

MAY 4, 2021

Throughout our virtual Khoros Engage conference in September, we will share all award submissions with our 1500+ attendees. We will invite winners to submit a short video describing their success that will be highlighted at the conference! What are the use cases you cover with Care Analytics as an addition to Community Analytics?

Conference 52

Conference Analytics Social Media Roadmap 52

AWS Machine Learning

JULY 24, 2023

Recently, the AWS Generative AI Innovation Center collaborated with Patsnap to implement a feature to automatically suggest search keywords as an innovation exploration to improve user experiences on their platform. The AWS Generative AI Innovation Center can help you make your ideas a reality faster and more effectively.

Innovation 66

Innovation Comparison User Experience Tools 66

Alida

OCTOBER 2, 2017

By investing in new technologies like self-service kiosks and big data analytics, health care providers are aiming to improve the patient experience and drive satisfaction and CX scores up. So how can organizations make sure that the billions of dollars they invest in digital transformation deliver ROI?

Self Service 100

Self Service Strategy Hospitality Social Media 100

BirdEye

NOVEMBER 21, 2023

This constant pursuit of innovation demands staying ahead of trends, adapting to evolving technologies, and ensuring the business is profitable. 5 SEO tips for interior designers to enhance online visibility How to leverage social media for interior design marketing? How can your interior designing business implement this strategy?

Marketing 109

Marketing Social Media Advertising Tips 109

Kustomer

JULY 24, 2020

With the coronavirus not ceasing anytime soon, what options do conference attendees have? Circle these CX events on your calendar to gain insights about the latest CX innovations, how COVID-19 is changing customers’ expectations, and dive into the smartest strategies to deliver standout customer experiences. Kustomer Conference.

Conference 52

Conference Customer Journeys Roadmap Innovation 52

SmartKarrot

AUGUST 16, 2021

That is when where forums, workshops, and conferences play a pivotal part in imparting experience as well as education to people. On that note, we take immense pleasure in regaling information to our readers about the upcoming customer experience (CX) conferences so that you can block their calendars right away. So here we go!

Conference 11

Conference Customer Experience B2B Case Study 11

Chadwick Martin Bailey

OCTOBER 10, 2018

To kick off the Corporate Researchers Conference, a panel of experienced corporate researchers spoke in earnest about what they value in their ultimate research partner. Amy Basile, Sensory and Consumer Insights Manager at Little Caesars, simply said, “Know my brand and know how to spell it.”.

Engagement 40

Engagement How To Conference Consulting 40

AWS Machine Learning

MARCH 25, 2024

Amazon Transcribe can be used for transcription of customer care calls, multiparty conference calls, and voicemail messages, as well as subtitle generation for recorded and live videos, to name just a few examples. He enjoys helping communication service providers build innovative solutions in AWS that are redefining the telecom industry.

Guidelines 80

Guidelines Resources Connections Communication 80

Thematic

JANUARY 17, 2019

Whether that impact is positive or negative depends on how good your survey is (no pressure). If your survey has been soundly designed and analyzed and you deliver your results to the right decision makers, new opportunities and innovative strategies can be created. How to analyze survey data. What is survey analysis?

Analysis 98

Analysis Survey Data How To 98

West Monroe

MAY 7, 2023

In Part 1 of our series above, we discussed how to create tailored, specific prompts that yield useful outputs, as well as what to do when things go sideways. Here’s how to effectively incorporate generative AI into your workflow. Now you’re ready to do more. Meet with the prospective client to understand its needs.

Conference 52

Conference Healthcare Tools Banking 52

Calabrio

MAY 10, 2019

This is a great event to learn about the latest and greatest research and insights on customer experience strategy straight from Gartner’s experts including: operationalising the voice of the customer, analytics best practices to improve customer retention and gaining value through customer journey mapping. Wednesday, 22 May at 3:30 pm.

Technology 100

Technology Customer Journeys Customer Experience Self Service 100

SurveySparrow

NOVEMBER 1, 2021

They provide candidates with tips on how to search for a job that matches their interests, how to create a top-notch (kickass!) resume, and how to ace the interview without breaking much sweat. Applicants don’t always have the best idea on how to behave during interviews or tests. Do follow him. #5 5 Fermin Diez.

Social Media 98

Social Media Tips Conference Leadership 98

Call Experts

JANUARY 29, 2020

Often, companies use analytics and dashboards to optimize programs, create custom reports, understand team workflows, analyze different trends, and keep the team focussed and happy. How to Improve your HR Team's Performance with AI-Powered Systems. How Contact Centers Manage the Holiday Rush. Summer HR Conferences.

Customer Experience 78

Customer Experience Customer Journeys Contact Center Call Center 78

datastax

APRIL 18, 2019

DataStax Accelerate , the world’s premier Apache Cassandra conference, is right around the corner, taking place May 21–23 in Washington, D.C. Why should I attend a conference when all of the talks are going to be available online once the event ends? Yes, their talks will be online after the conference ends.

Conference 64

Conference Retail Meeting Data 64

Oracle

FEBRUARY 21, 2020

Visit the registration page and use discount code “SmarterCX” to get a rate of $995 on a full conference pass.**. See the latest innovations in digital customer service and get a view into the upcoming investments. Predictive Analytics: Using IoT and Service Data to Predict Your Next Move.

Customer Service 62

Customer Service Roadmap Hospitality Conference 62

Experience Matters

MARCH 1, 2015

This week, I attended the annual MIT Sloan Sports Analytics Conference , Once again, I really enjoyed hearing players, owners, general managers, members of the press, and experts discuss two of my favorite topics: #sports and #analytics. 2) Shane Battier was basketball analytics’ ground zero.

Sports 120

Sports Conference Analytics Social Media 120

NetBase

OCTOBER 29, 2018

The energy of the city and the crowd of brands, agencies, and social analytics enthusiasts was palpable as we settled in to The New Yorker, A Wyndham Hotel for the second half of our October tour. Brad Engle , Senior Marketing Director, Purple Strategies explained why – and how to bring insights into one place.

Brands 60

Brands Social Media Analytics Conference 60

AWS Machine Learning

JUNE 8, 2023

In our next post, we plan to help you discover how to fine-tune pre-trained LLM-powered chatbots with your own data. His expertise extends to cloud technology, analytics, and product management, having served as senior manager for several companies like Cisco, Cape Networks, and AWS before joining GenAI. Tell us more in the comments!

Chatbots 73

Chatbots Contact Center Training Resources 73

NobelBiz

JUNE 19, 2023

By harnessing cutting-edge technology and advanced analytics, call centers can gain valuable insights into their operations as they unfold , making informed decisions in the heat of the moment. Looking ahead, we can anticipate how this technology will continue to evolve, leading to even more advantageous outcomes for call centers.

Call Center 52

Call Center Contact Center First Call Resolution Metrics 52

NetBase

DECEMBER 17, 2018

At our recent NetBase LIVE LA conference, Jessica Williams , Global Innovation Marketing & Analytics Leader for Visa shared how NetBase supports their storytelling efforts in reaching various audiences. For example, how do SMB’s want to hear from Visa? Social Intelligence for Audience Segmentation.

Brands 67

Brands Social Media Trends Analytics 67

BirdEye

FEBRUARY 21, 2023

It involves creating content, scheduling social media posts, responding to comments and messages, tracking analytics, developing strategies, and engaging with customers on various channels. Facebook also provides the capability to target posts and ads to specific audiences.

Social Media 98

Social Media Management Multi-Channel Analytics 98

Customer Bliss

NOVEMBER 1, 2018

It was immediately clear that the work was going to be centered around how to treat people better. Mary believes that when you’re present and authentically engaged with employees (or contractors), it’s more beneficial than looking through data on spreadsheets and being on conference calls. Tactic 1: Be Authentically Engaged.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

ReviewTrackers

OCTOBER 19, 2017

The 2017 Healthcare Internet Conference will take place Oct. The conference gives attendees the chance to learn about digital marketing solutions and new and established technologies. Learn how to innovate your marketing strategy during this session. 23 through Oct. 25 in Austin, Texas at the JW Marriott. 23 from 4 p.m.

Omni-Channel 50

Omni-Channel Hospitality Healthcare Conference 50