ChurnZero

SEPTEMBER 1, 2020

For many of us, 2020 will be known as the year business conferences moved from convention halls to online. For those of us who love the in-person conference experience, this adjustment is tough. Check our list of five upcoming Virtual Conferences taking place in the remainder of 2020 that should be on your radar.

Conference 98

Conference Customer Success Customer Journeys Industry 98

CustomerSuccessBox

AUGUST 25, 2021

The 7th SaaStr Annual conference includes 3 full days, 100’s of workshops, and 1000s of Mentoring sessions, all to help you scale faster. Held in Lisbon this year, It is recognized as one of the best technology conferences on the planet, says Forbes. Ascent Conference. Recurring Revenue Conference. SaaStr Annual 2021.

Conference 52

Conference Industry Strategy Innovation 52

Oracle

NOVEMBER 5, 2019

Retail innovation is constantly evolving, from established brands testing new customer experiences to the changing face of service delivery. What retail innovations are on the horizon for 2020? There’s also an emerging question of how store associate roles change, as tasks automate and stores digitize.

Retail 76

Retail Innovation Self Service Conference 76

West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. We spoke with numerous clients about how they’re currently navigating through the uncertainty in the current economic environment. Here’s what we mentioned at the conference. There are three main benefits from PLG: 2.

Conference 52

Conference Interaction Self Service B2B 52

West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. We spoke with numerous clients about how they’re currently navigating through the uncertainty in the current economic environment. Increased scrutiny on innovation and investment. Here’s what we mentioned at the conference.

Conference 52

Conference Interaction Self Service B2B 52

Education Services Group

JULY 5, 2022

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Customer Success is not one-size-fits-all.

Conference 52

Conference Customer Success Culture Customer Centricity 52

AWS Machine Learning

NOVEMBER 28, 2023

These services are designed to support our customers in unlocking the emerging capabilities of generative AI, including enhanced creativity, personalized and dynamic content creation, and innovative design. In this post, we discuss how to assess the potential risk of your AI system. What are the different levels of risk?

System 109

System How To Measurement Government 109

Experience Investigators by 360Connext

NOVEMBER 3, 2014

In a nutshell, it’s how to better your business. The foosball table is replaced with an austere conference table, and the leaders are getting down to business. That leader will start investing in how to better the business by pulling back the curtain and seeing the reality of the situation. But growth is good, right?

How To 271

How To Leadership Social Media Consulting 271

West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. We spoke with numerous clients about how they’re currently navigating through the uncertainty in the current economic environment. Here’s what we mentioned at the conference. There are three main benefits from PLG: 2.

Conference 40

Conference Interaction Self Service B2B 40

Totango

SEPTEMBER 12, 2018

The C hief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals. One of the hottest topics at this year’s CCO is what a Customer Success program really means and how to get started.

Chief Customer Officer 55

Chief Customer Officer Conference Customer Centricity Customer Success 55

Experience Investigators by 360Connext

FEBRUARY 3, 2020

Have you ever experienced a “conference high?” Thriving employees perform 27% better than non-thriving employees, including 89% better on innovation, and they are 79% more committed to the organization. Learning Makes You Happier — Science Shows it. ” Feels good, doesn’t it? Visit Experience This!

Training 197

Training Course How To Healthcare 197

InMoment XI

MAY 10, 2016

Recently, I had the great pleasure of meeting with over 500 CX professionals across dozens of industries at the MaritzCX Fusion Conference. We heard presentations on advancements in CX technology, consultative tools, innovative ways to present data and how to evolve your organization’s CX maturity with a deliberate plan.

Conference 200

Conference Consulting Innovation Meeting 200

InMoment XI

MAY 10, 2016

Recently, I had the great pleasure of meeting with over 500 CX professionals across dozens of industries at the MaritzCX Fusion Conference. We heard presentations on advancements in CX technology, consultative tools, innovative ways to present data and how to evolve your organization’s CX maturity with a deliberate plan.

Conference 200

Conference Consulting Innovation Meeting 200

InMoment XI

MAY 10, 2016

Recently, I had the great pleasure of meeting with over 500 CX professionals across dozens of industries at the MaritzCX Fusion Conference. We heard presentations on advancements in CX technology, consultative tools, innovative ways to present data and how to evolve your organization’s CX maturity with a deliberate plan.

Conference 200

Conference Consulting Innovation Meeting 200

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies. So how will our organizations reset following the pandemic? The conference promises to discuss those questions. “Be

Connections 93

Connections Conference Innovation Customer Engagement 93

Circular Edge

APRIL 22, 2020

as a platform for continuous innovation. Continuous Innovation with E1 9.2. The third session I attended during Innovation Week was the JDE Tools Update & Roadmap with Neil Pugh and Jeff Erickson which provided a deeper dive into the enhancements delivered and planned in the latest Tools 9.2.4 releases.

Resources 52

Resources Innovation Roadmap Self Service 52

ReviewTrackers

APRIL 19, 2017

The summit is considered to be one of the leading conferences for executives in marketing, strategy, and physician relations from healthcare-related organizations. For more information on how to register and where to find us, feel free to send us a message or write us an e-mail at info@reviewtrackers.com.

Healthcare 101

Healthcare Innovation Strategy Marketing 101

ReviewTrackers

MAY 8, 2017

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. Gartner Digital Marketing Conference. Looking for the latest trends, tools, strategies, and insights on CX? Where: London, UK.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

Call Experts

JANUARY 15, 2020

HR departments can be passive in their innovations related to modernization through technology. How to Improve your HR Team's Performance with AI-Powered Systems. How Contact Centers Manage the Holiday Rush. How to Provide Personalized Customer Service. What is IVR, and how much does it cost? More Blogs Menu.

System 72

System Contact Center Call Center Customer Journeys 72

West Monroe

MARCH 7, 2024

Tiffani Bova, Global Growth and Innovation Evangelist at Salesforce: “Customer centricity is about paying attention to those customers that obviously have the opportunity for higher profitability and more sales and more revenue, but not at the expense of everything else. Do you need digital to be innovative?

Innovation 52

Innovation ROI Customer Centricity Conference 52

Kustomer

OCTOBER 22, 2020

The result was that we saw customer satisfaction went up, employee satisfaction went up, revenue went up because those partners are learning how to do their business better and we saw return based on the revenue that came back to the company on the accounts that were in that test group.”.

Conference 96

Conference Self Service Sports CRM 96

AWS Machine Learning

APRIL 29, 2024

Arcee’s innovative continual pre-training (CPT) and model merging techniques have brought a significant leap forward in the efficient training of LLMs, with particularly strong evaluations in the medical, legal, and financial verticals. In the following section, we describe how to set up the necessary infrastructure for Trn1 ParallelCluster.

Training 87

Training Case Study Comparison Innovation 87

Kayako

MARCH 21, 2017

Innovation – a brand must continue to develop & innovate. “Someone I had sent a reply to in a ticket found me at a conference last year, and thanked me for taking the time to write back acknowledging his feedback, and also for sending educational material about how and why we work here. “Bots. ” Eva.

Interaction 211

Interaction How To Self Service Customers 211

CSM Magazine

NOVEMBER 1, 2023

Disrupt – our flagship digital transformation conference in the UK – will once again attract leading CX experts and innovators to London’s The Brewery venue on Tuesday, March 5th. Innovation will be front and centre The importance of CX innovation will also take centre stage at Disrupt 2024.

Customer Experience 52

Customer Experience Competitive Advantage Customer Journeys Conference 52

The DiJulius Group

FEBRUARY 10, 2021

Technological innovations and the rise of artificial intelligence (AI) have caused tremendous dislocations in today’s workplace. The post How to be Human First, a Professional Second appeared first on The DiJulius Group. But the best customer service companies recognize the competitive opportunity. Read Full Article.

How To 92

How To Tips Innovation Groups 92

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. At the core of their reporting is a team with a passion for all things customer management, with a focus on Customer Contact and Design & Innovation. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Qualtrics

FEBRUARY 6, 2019

Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 product experience conferences that you should check out for 2019. Description: The Atlassian Summit teaches teams how to use Atlassian tools and touts their latest technology.

Conference 33

Conference Management Innovation Roadmap 33

Circular Edge

APRIL 24, 2019

Here’s part two, where I’m highlighting my favorite moments and activities including CE product & service innovations , more customer success stories , unique product giveaways made by companies who run JD Edwards and lively entertainment that helped make #C19TX an amazing conference experience. I am happy to help!

Innovation 40

Innovation Roadmap Case Study Conference 40

Circular Edge

APRIL 24, 2019

Here’s part two, where I’m highlighting my favorite moments and activities including CE product & service innovations , more customer success stories , unique product giveaways made by companies who run JD Edwards and lively entertainment that helped make #C19TX an amazing conference experience. I am happy to help!

Innovation 40

Innovation Roadmap Case Study Conference 40

CustomerSuccessBox

APRIL 6, 2022

This does not imply joining a conference call a few minutes early. Come up with innovative and effective ways to aha your customers. Finding innovative and effective ways to impress customers. The post How to drive “aha” moments with customer success? An aha moment is one in which you go above and beyond.

Customer Success 52

Customer Success How To Conference Customers 52

Kayako

JULY 14, 2016

How to search LinkedIn for your next support hire. For customer support, join and start searching within these top groups: Customer Support Innovation Group. Use conferences to your advantage. Again, make sure you’ve clearly outlined the competencies you’re looking for in a new hire and the outcomes you’re seeking.

How To 120

How To e-support Conference Groups 120

Alida

JUNE 30, 2017

At the 13 th annual Automotive CX Summit, executives from OEMs, dealers, and finance providers shared their perspective on how the industry can work together to meaningfully transform the vehicle buying and ownership experience for the better. Here are three of our biggest takeaways from the two-day conference in Marina del Rey, California.

Automotive 138

Automotive Industry How To Customer relationships 138

Talkdesk

JUNE 19, 2020

If possible, team up with friends with whom you’ve worked on previous hackathons and, if you already have an initial idea, be ready to pitch it to your future teammates and see how it resonates. At the conference, I was approached by investors who loved the concept and offered me $50,000 to stay in the United States to kick-start the company.

How To 71

How To Contact Center Call Center Innovation 71

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. broadcast still rocks!

Innovation 100

Innovation Marketing Social Media Healthcare 100

C3Centricity

JULY 20, 2020

Although I love quotes, especially about how to succeed, I love success even more. Now whereas I do advise people today on how to find more happiness in their lives (See my new website on intuitive coaching at Finding-Your-Happy.com ), I want to address here the many current and possibly future failures in business.

Innovation 194

Innovation Leadership How To Marketing 194

ShepHyken

MARCH 29, 2019

It can suggest how to build the right price perception for a particular product or group of products and persuade customers that your prices are the most optimal in the market. Forbes contributor, speaker at IRX, eCommerce, RBTE conferences. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Retail 105

Retail Customer Experience How To Ecommerce 105

Call Experts

OCTOBER 23, 2019

How to Provide Personalized Customer Service. What is IVR, and how much does it cost? AI powers innovation and success for your company! Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018. A quick recap. (1)

Self Service 53

Self Service Customer Service Customer Journeys How To 53