Kerry Bodine

MARCH 12, 2018

This is the fourth post in a series about how to scale service design, based on my closing remarks at the 2017 Service Design Global Conference in Madrid. Stay tuned for more on journey analytics and our Journey Manager Report, launching in Spring 2018! This final post will focus on service delivery.

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Chadwick Martin Bailey

MAY 15, 2019

Last week I joined insights leaders at the 2019 Yale Insights Conference and WOW did I learn a lot! As a newcomer to both the conference and the industry, I was inspired as speakers tackled some of the biggest trends, challenges, and opportunities shaping the future of insights. The traditional market researcher role is changing.

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Conference Customer Insights Social Media Analytics 61

SurveySparrow

MAY 29, 2024

So in this article, we will walk through the definition of event feedback, who can benefit from it, how to create an event feedback survey (plus report), best practices for creating one, and why you should make it a habit to collect event feedback. Preview Template Use This Template How to create an event feedback survey Identify your goals.

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Feedback How To Social Media Survey 52

Gainsight

SEPTEMBER 28, 2020

Gainsight was fortunate enough to “be in the room” at Industry , one of Product Managers’ largest conferences. Now that we have our customer at the center of everything and our teams on the same page, we have to decide exactly how to define success. These four stages of product maturity include entry, growth, sustain and decline.

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BirdEye

MARCH 4, 2024

How drip marketing works Drip campaigns vs. nurture campaigns 6 benefits of drip campaigns 9 types of drip campaigns to try Reasons to use drip campaigns How to set up a drip campaign Drip campaign best practices Drip campaign examples and ideas by industry Drip marketing FAQs Become a drip marketing master with Birdeye What is a drip campaign?

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Marketing How To Multi-Channel Tips 109

Experience Investigators by 360Connext

MAY 15, 2024

Conferences, gatherings, and learning opportunities have been essential for helping me see the difference between the flash and the facts. This massive conference brings together 10,000+ experience management professionals to discuss what’s next, share case studies, and more. Healthcare has always been ‘Patients, you come to us.’

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Experience Investigators by 360Connext

APRIL 14, 2020

How to Create a Journey Map (Even virtually!). Look at your existing Voice of the Customer (VoC) and behavioral analytics data if you have it. Hop on a video conference and talk to them about what they are hearing about the journey. Jeannie also explains how to make your blueprint accessible, so that employees can implement it.

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ReviewTrackers

MAY 8, 2017

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. Session topics include marketing technology strategy, customer experience design, and data and analytics. Where: London, UK.

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Totango

DECEMBER 1, 2021

As we unpack the elements of an agile CS strategy, we’ll highlight how to leverage the right CS technology can help you implement agility. An agile approach brings the full power of big data analytics to bear on customer success. Define how to measure success. Let’s look closer at what each step involves and how to execute it.

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Pointillist

JUNE 15, 2018

In this post, I take an in-depth look at why customer retention matters and the ten powerful ways in which customer journey analytics can help you immediately improve customer retention. Retention campaigns are focused on indications that the customer is about to leave and how to make her stay. How to Measure Customer Retention.

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Customer Retention Analytics Loyalty Programs Customer Journeys 110

Gainsight

NOVEMBER 16, 2020

This is part 10 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. Throughout this series, we’ve used retro gaming to explain product-led growth and product analytics. Follow the Glowing Blue Guide. The result was inspiring.

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Beyond Philosophy

APRIL 24, 2021

The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to meet ever-increasing, ever-shifting consumer interactions and demands. How can we help? Guess what? We got a suggestion from a listener—and we took it.

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Customer Experience How To Consulting Conference 88

Uniphore

JANUARY 4, 2022

Speech Analytics. Analyze Analytics and insights from 100% of interactions across all channels. The future of business is understanding how to unlock the value of conversations. He has been conferred with the title of ‘Innovative Entrepreneur’ by the Ministry of Science and Technology’s Technopreneur Promotion Programme (TePP).

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Contact Center Innovation Multi-Channel Customer Retention 317

BirdEye

DECEMBER 25, 2023

Looking for a quick answer on how to create a LinkedIn Business Page? Table of contents How to create a LinkedIn Business Page? How to optimize your LinkedIn Business Page? How do you build your LinkedIn Business presence? See Pricing FREE DEMO How to optimize your LinkedIn Business Page? Watch the Free Demo Now.

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Social Media How To Infographics Tips 57

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies. So how will our organizations reset following the pandemic? The conference promises to discuss those questions. “Be

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Connections Conference Innovation Customer Engagement 93

NetBase

JUNE 28, 2019

A recap of the conference follows! The conference was over two days and included 21 total conference sessions focusing business value and ROI, remarkable success stories, best practices and the latest trends from industry experts at major brands and agencies, followed by solution training. The Lay of the Land.

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Analytics Social Media Conference ROI 49

eGain Blogs

NOVEMBER 12, 2021

Note that the session requires you to register for the conference at [link]. We will be at Booth #241 at the Solutions Expo and will be hosting multiple eGain events at the conference. We will be at Booth #241 at the Solutions Expo and will be hosting multiple eGain events at the conference. KMWorld CONNECT 2021.

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NICE inContact

FEBRUARY 14, 2019

In our breakout sessions, learn how to create the most engaged workforce, how to use analytics to maximize business results and how to take your next step in your journey to the cloud. We carefully selected topics that are top of mind for dynamic organizations, bringing in the best industry experts to deliver them.

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Interaction Insurance Conference Analytics 159

Thematic

NOVEMBER 23, 2023

The school only needed to analyze the data once and not track progress over weeks, months or quarters How to analyze customer feedback using ChatGPT Enter ChatGPT! I decided to work on a prompt to analyze this feedback to see how well it can create a code frame automatically and to understand any limitations. Analytics tools are key.

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Feedback How To Analysis Survey 62

Calabrio

MAY 6, 2019

The ICMI Contact Center Expo is a great conference to submerge yourself in meaningful content; learn how to take back to your workforce, listen to expert speakers and network with the industry’s leading-edge vendors. Lauderdale, FL. We hope to see you there!

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SurveySparrow

MAY 12, 2023

All you need to do to share your part of the video conference is send them a link. You can publish posts, schedule content, check out analytics, and reply to comments all in one place. It also gives you advanced analytics insights such as opening and click rates. 7 – Rely on Email Marketing Suites Finally, there is email.

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Call Experts

JANUARY 15, 2020

Conducting predictive analytics to analyze learning patterns, strengths, performance gaps, and skill levels of employees. How to Improve your HR Team's Performance with AI-Powered Systems. How Contact Centers Manage the Holiday Rush. How to Provide Personalized Customer Service. Summer HR Conferences.

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ClearAction

MARCH 22, 2024

Controlling Touchpoints Model for CX is a Team Sport CX is a Team Sport surfaced as the theme from the 2024 Customer Experience West Conference in British Columbia, Canada. In the 2024 CX West Conference: “The key message from every panel was this: The revenue team that connects the most dots wins the customer.”

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Sports Chief Customer Officer Conference Customer Centricity 62

Qualtrics

DECEMBER 6, 2018

It’s evolved into the employee experience (EX) where departments create dynamic workforces, contribute to company profits, and rely heavily on data and people analytics. HR and EX conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Date: March 5-8, 2019.

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Employee Engagement Conference Resources Engagement 27

NetBase

OCTOBER 22, 2018

Last week we invaded the InterContinental Los Angeles Downtown Hotel , bringing together nearly 200 agencies, brands, customers, and prospects for two days of social analytics training and inspiration. The first half of Day One was all about mastering the craft of social analytics using NetBase’s various tools. After registering….

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NICE inContact

MARCH 15, 2018

Join us to learn how to create the most engaged workforce, how to use analytics to maximize business results and how to take your next step in your journey to the cloud. Standard Conference Pass $1,070 (does not include Interactions.edu training sessions): B_EarlyBirdCP_2018.

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Interaction Customer Experience Conference Analytics 121

CSM Magazine

NOVEMBER 1, 2023

Disrupt – our flagship digital transformation conference in the UK – will once again attract leading CX experts and innovators to London’s The Brewery venue on Tuesday, March 5th. For me, one of the standout sessions is set to be the interactive panel, “Creating Brilliant CX For Every Person, Everywhere, Every Time.”

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Qualtrics

JANUARY 16, 2019

Market research conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 market research conferences that you should check out for 2019. Tickets are going fast, this conference will sell out. Date: March 5-8, 2019. Location: Salt Lake City, UT.

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SurveySparrow

JULY 20, 2022

Therefore, the only question remains now: How to get these pie charts using Google Forms? How To Create A Google Forms Pie Chart? How to create pie charts with SurveySparrow. Before we talk about how to create a Google Forms pie chart, shouldn’t we give a crisp definition? How To Create A Google Forms Pie Chart?

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NICE inContact

AUGUST 30, 2016

This year’s inContact User Conference (ICUC) is almost one month away and we want to prepare you for the extensive learning opportunities, networking and fun that are about to take place! Analytics and Platform. ICUC is consistently an industry standout and this year is no exception. Omnichannel Routing. Workforce Optimization.

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CustomerSuccessBox

APRIL 6, 2022

This does not imply joining a conference call a few minutes early. Assigning Metrics That Deserve an “aha” Using analytics to determine what constitutes an “aha moment.” The post How to drive “aha” moments with customer success? An aha moment is one in which you go above and beyond.

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Customer Success How To Conference Customers 52

BirdEye

DECEMBER 22, 2023

How much does a small business phone system cost? It typically includes features like multiple phone lines, voicemail, call forwarding, and sometimes advanced options like auto-attendant and conference calling. Dialpad Dialpad stands out for utilizing AI to enhance communication and provide insightful data analytics.

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Qualtrics

FEBRUARY 6, 2019

Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 product experience conferences that you should check out for 2019. Description: The Atlassian Summit teaches teams how to use Atlassian tools and touts their latest technology.

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Think Customers

MAY 4, 2020

On a recent webinar, “How to readjust and future-proof your sales,” sales growth experts from TTEC addressed prevalent questions about selling in today’s new reality and shared proven tactics, tips, and strategies. Schedule daily video conferences to quickly review priorities and tasks just as you would for an office meeting.

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Sales How To Resources Conference 52

Gainsight

NOVEMBER 2, 2020

This is part 6 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. How to Avoid Atari’s Error. How often have you been in a conversion with a stakeholder, manager, or CEO, and they say, ‘I think we could do some work to improve retention’?’” the Extra-Terrestrial.

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How To Conference User Experience Video 52

SurveySparrow

NOVEMBER 7, 2021

Microsoft Power BI is one of the largest and fastest-growing business analytics services. If you know how to use workspace and apps, then you can leverage the full power of Power BI. It is an analytics and reports creation platform that you can install for free on your desktop. What is a Power BI app? Types of Power BI Apps.

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How To Self Service Analytics Report 52

SmartKarrot

AUGUST 23, 2021

One such surprise that it has unleashed upon us is connecting with the world via virtual conferences. On that note, this step-by-step guide highlights how to host a successful virtual conference for absolute event success. What is a Virtual Conference? How do you create a virtual conference strategy?

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