InMoment XI

OCTOBER 19, 2023

Outbound solutions facilitate features like automated dialing and predictive dialers to optimize outbound campaigns. Chatbots, virtual assistants, and AI-driven analytics are some of the advanced features offered by these solutions. They are commonly used for telemarketing, lead generation, and proactive customer outreach.

Contact Center 364

Contact Center Customer Service Omni-Channel Call Center Solutions 364

UserIQ

FEBRUARY 16, 2022

"As the World Churns" podcast Episode 5 transcript, featuring guest Brian Nicholls:

Trends 52

Trends Technology Strategy Management 52

Lumoa

FEBRUARY 6, 2024

We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Editing Topics now features clickable keywords Editing Topics has never been easier! Lumoa Product News for January 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! Let’s get started!

Knowledge Base 208

Knowledge Base Feedback Customer Voice Training 208

Lumoa

APRIL 8, 2024

We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. content Lumoa Product News for March 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! Let’s get started! Lumoa joins Netigate Exciting news! Lumoa is now apart of Netigate. Thanks for reading!

Roadmap 208

Roadmap Knowledge Base Survey Feedback 208

Lumoa

FEBRUARY 13, 2024

Lumoa’s biggest features for 2023 Another year down! Get email summaries with Lumoa GPT Lumoa GPT is already one of our premier features, and now you can get similar summaries delivered to your inbox every Monday morning, without you have to do any work! All you have to do, is hit yes! Crazy how time flies.

Knowledge Base 208

Knowledge Base Groups Feedback Data 208

DemandJump

JULY 18, 2019

In this week's episode of Real Good Marketing, Brennan and Jordan discussed the synergies of SEM & SEO, and how combining all your search data into one place can help your teams make quicker, more informed decisions. In DemandJump's Keyword Profile Dashboard, you see all your search data in one place.

Data 40

Data Marketing 40

Comm100

OCTOBER 17, 2023

This article delves deep into the world of customer service automation software, exploring its key benefits, essential features, and the best customer service automation software for your business needs. Key Features : Ticketing, SLA management, automation workflows, omnichannel support (email, chat, phone, social media), knowledge base.

Software 182

Software Chatbots Customer Service Knowledge Base 182

Kustomer

SEPTEMBER 6, 2018

How do you hand down your company’s vision and purpose, so that they can bring that to all of your stakeholders? Listen to the podcast to get all that great knowledge, and check out this related post from Michael’s blog below: Leaders: You Are Doing Empowerment All Wrong.

Exercises 61

Exercises Handbook e-support Contact Center 61

Steve DiGioia

MAY 23, 2022

All “In-Person” Service is Local. All in-person service is local. But most importantly, you should do all you can to match the service and expectations of your local clientele. Feature neighborhood leaders in your marketing and in-store promotions. Plan an event that features one of your products.

Sports 361

Sports Fashion Hospitality Hotels 361

IntouchInsight

JUNE 15, 2022

This month, our featured releases are all about making your experience using the Intouch Platform and IntouchSurvey™ even better. Our team has been working hard to release new enhancements designed to make your life easier.

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Comm100

APRIL 22, 2024

Automation Features Incorporating advanced automation features can streamline every aspect of customer service operations. Omnichannel platform integration An omnichannel approach integrates all customer service channels into one comprehensive platform, facilitating a unified and consistent customer experience.

How To 130

How To Chatbots Omni-Channel Social Media 130

AWS Machine Learning

FEBRUARY 13, 2024

Amazon SageMaker Feature Store is a fully managed, purpose-built repository to store, share, and manage features for machine learning (ML) models. Features are inputs to ML models used during training and inference. Features are used repeatedly by multiple teams, and feature quality is critical to ensure a highly accurate model.

Groups 103

Groups Government Resources Consumers 103

Brandwatch CX

JUNE 16, 2020

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Customers 75

Customers 75

Retently

MARCH 26, 2024

Whether you need more affordable pricing, specialized features, or differing levels of complexity, our guide dives into the top survey solutions vying for your attention. Budget constraints can lead you to seek alternatives that offer better value for money without compromising essential features.

Survey 78

Survey Multi-Channel Effort Score Analysis 78

CSM Magazine

APRIL 26, 2024

But HubSpot comes with a wide range of features. HubSpot’s Customer Relationship Management Platform is a centralised location to manage all your customer contacts and relationships within the HubSpot suite. However, it completely depends on the HubSpot package that you choose and the features you’re looking for.

CRM 52

CRM Customer Relationship Management System Tips 52

Kustomer

FEBRUARY 6, 2024

You’ve gotta evaluate the features, pros, and cons of each solution—along with feedback from real customers. However, this approach isn’t ideal, as not all help desk software is made for enterprise scale. So, how do you figure out which enterprise help desk software is the right option?

Software 98

Software Self Service Omni-Channel Knowledge Base 98

Beyond Philosophy

APRIL 19, 2024

If you have a story you want to share with us, please send us a video or audio for our None of Us Are As Clever as All of Us Feature. We’d love to hear it and might feature it on the podcast and in the newsletter. Strategies for crafting compelling stories, including emotional resonance and relatability.

Customer Engagement 88

Customer Engagement Engagement How To Video 88

BirdEye

DECEMBER 22, 2023

It typically includes features like multiple phone lines, voicemail, call forwarding, and sometimes advanced options like auto-attendant and conference calling. Birdeye – all-in-one platform Improve customer communication with Birdeye. Get started for free WATCH DEMO How much does a small business phone system cost?

System 111

System Self Service Analytics Communication 111

Beyond Philosophy

JUNE 15, 2023

We all have relationships with brands. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! You have these accounts with people in your lives, and they make deposits and withdrawals in them all the time. It’s not that the features don’t matter.

Brands 145

Brands Banking Insurance Conference 145

Kustomer

FEBRUARY 11, 2024

Considering that Zendesk makes software for every industry and markets to businesses of all sizes, Zendesk may not be the most appealing choice for companies needing a more specialized solution. So, if you’ve been considering Zendesk, be sure to understand all of the pros and cons before you make the plunge. ? Want to fast forward?

Omni-Channel 98

Omni-Channel Self Service Multi-Channel Knowledge Base 98

NobelBiz

FEBRUARY 20, 2024

While finding a voice provider might seem straightforward, with almost every Contact Center as a Service (CCaaS) provider offering voice services alongside their software products, not all voice services are crafted equally. Advanced Functionality: VoIP provides features like Interactive Voice Response (IVR).

Contact Center 105

Contact Center Call Center Self Service System 105

AWS Machine Learning

FEBRUARY 27, 2024

The aim of the prototype was to build a model template for all data science teams to build scalable and efficient ML models—the foundation to a new generation of AI and ML platforms for Axfood. These are essential for monitoring data and model quality, as well as feature attributions.

Effort Score 111

Effort Score Training Analytics Retail 111

BirdEye

DECEMBER 26, 2023

Pros and cons of VoIP: A close look at VoIP features and benefits What are the various types of VoIP services? This is to improve efficiency and provide more features for the end-user. They offer popular VoIP phone features like business messaging, team messaging, unlimited calling, HD video calling, conference calls, and faxing.

Call Recording 111

Call Recording Video System Communication 111

Kustomer

JANUARY 8, 2024

Zendesk is best known for its ticketing system, automation features, and integrations, making it a fan favorite for thousands of SMBs globally. Despite Zendesk’s shortcomings, they’re still a powerhouse player in the market, so here’s a breakdown of their most popular features along with the advantages and disadvantages of each.

Self Service 97

Self Service Multi-Channel Omni-Channel Knowledge Base 97

BirdEye

JANUARY 15, 2024

With speech-to-text technology, you can brainstorm ideas without the clutch of typing, engage with clients without interruptions, and effortlessly record brilliant ideas – all while staying fully present and engaged. Features Some speech/voice-to-text software offer additional features besides dictation.

Software 111

Software Tools Meeting Analysis 111

ChurnZero

APRIL 12, 2024

Feature Update : Chart and table enhancements for Customer Journeys What’s new : Your Journey Milestones and Tasks just got a facelift! Find out more : [link] Feature Update: Summary rows in Segmentation What’s new : Get a snapshot of your segments’ most important data points.

Course 52

Course Customer Journeys Groups Customer Success 52

Brandwatch CX

JUNE 16, 2020

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Customers 52

Customers 52

Beyond Philosophy

APRIL 11, 2024

To get us started with our answer, we turn to Eckhart Boehme , Founder and Managing Director of Unipro Solutions , who contacted us as part of our podcast’s “ None of Us Are as Clever as All of Us ” feature, where people submit their ideas, and thoughts, opinions, reports, statistics, or whatever else. Suppose your product is a drill.

How To 78

How To Exercises Video Customers 78

Beyond Philosophy

APRIL 25, 2024

They are good at telling the story of how it all started with the organization. This feature gets mentioned a lot on TripAdvisor because it’s interesting and unexpected. Employ all the tricks. If you have a story you want to share with us, please send us a video or audio for our None of Us Are As Clever as All of Us Feature.

Customer Engagement 78

Customer Engagement Engagement Exercises Connections 78

BirdEye

APRIL 2, 2024

By deleting a video, you forfeit all the watch time it accumulated, making it harder for your channel to gain visibility and grow. Unlisting a video makes it unavailable to browse or search on YouTube, but it retains all its historical data and watch time.

Video 111

Video Metrics Trends Data 111

SurveySparrow

APRIL 19, 2024

It’s all about making sure everything is written down correctly and easy to find when you need it. This can include basic text editors, spreadsheets, or platforms that provide advanced features like format control and data validation. That’s not all. You can also edit the existing fields with the Wing feature !

Tools 52

Tools Analytics Data e-support 52

NobelBiz

APRIL 2, 2024

In this comprehensive article, we’ll explore the world of Enterprise Contact Center Solutions, learning about key features, top providers, types, on boarding processes and more. With our out-of-the-box IVR features, you can easily customize menus, greetings, and call routing options to provide a smooth and efficient customer journey.

Contact Center 106

Contact Center Self Service Omni-Channel CRM 106

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

Brandwatch CX

FEBRUARY 20, 2024

And among all this? In some of our previous posts we emphasised on the importance of successful brand monitoring , its most important features , and how to make the most of it. In order to be able to measure your ROI successfully, it is vital to know how to make the most of the tool and how to take advantage of all its features.

Social Media 87

Social Media Tools ROI Measurement 87

AWS Machine Learning

APRIL 8, 2024

In the recently released feature for Knowledge Bases for Amazon Bedrock, hybrid search , you can combine semantic search with keyword search. In this post, we discuss the new custom metadata filtering feature in Knowledge Bases for Amazon Bedrock, which you can use to improve search results by pre-filtering your retrievals from vector stores.

Knowledge Base 102

Knowledge Base Strategy Examples Meeting 102