Clarivate

DECEMBER 6, 2023

By the year 2030, it is likely the legal space will look and operate differently to today, resulting in reshaping the way IP professionals at law firms and in-house councils work. from 2023 to 2030 and the AI market size is estimated to reach $407 billion by 2027. What could this mean for the future of the IP legal profession?

Government 59

Government Resources Industry Technology 59

West Monroe

AUGUST 15, 2023

Emphasizing responsible implementation, the Manufacturing Leadership Council's Manufacturing in 2030 Project explored AI's opportunities and challenges in the industry. The survey revealed that 57% of companies are actively experimenting with small-scale pilot projects, while 28% have successfully implemented operational AI projects.

Industry 52

Industry Leadership Government Report 52

West Monroe

AUGUST 15, 2023

Emphasizing responsible implementation, the Manufacturing Leadership Council's Manufacturing in 2030 Project explored AI's opportunities and challenges in the industry. The survey revealed that 57% of companies are actively experimenting with small-scale pilot projects, while 28% have successfully implemented operational AI projects.

Industry 52

Industry Leadership Government Report 52

West Monroe

JUNE 13, 2022

New technologies and the industry’s ability to produce essential PPE, ventilators, and other critical goods during the pandemic has also shifted negative public perceptions. Manufacturers need to think beyond the challenges of 2022 and invest in the workforce of 2030. Define who you will be in 2030.

Government 90

Government Culture Industry Leadership 90

West Monroe

FEBRUARY 11, 2024

From conversations at the Manufacturing Leadership Council’s December 2023 Manufacturing in 2030 event, it became clear that the industry is still far from delivering on the vision of Industry 4.0. for more than 20 years, companies continue to be challenged on how to drive progress and—for some—on even how to get started.

Industry 52

Industry Case Study Analysis Technology 52

Lumoa

SEPTEMBER 30, 2022

This includes an ever-changing landscape, increasing competition, and new technologies, among many other variables. . Now, banks are not only expected to provide immediate assistance but also to adopt real-time payment technologies. Direct Banks and Non-Bank Financial Institutions. Personalized Offers and Self-Serve Alternatives.

Banking 236

Banking Customer Experience Self Service Financial 236

West Monroe

MARCH 14, 2024

As a CEO myself, I've seen firsthand the impact of this current confusing environment on companies striving to not only survive but thrive. Our mission has always been clear: to help companies navigate these complexities and emerge stronger, leveraging technology and data to drive real financial gains and ROI.

Data 40

Data Banking ROI Financial 40

Clarivate

MAY 31, 2023

A glance at the 2022 top selling drugs for the biggest pharma companies reveals how dependent many large pharmas are on a small basket of products – most acquired through partnerships or acquisitions – that are nearing loss of exclusivity. Pharma is placing bigger bets on a smaller number of therapeutics and technology platforms.

Healthcare 52

Healthcare Innovation Analytics Resources 52

Strativity

MARCH 7, 2023

This article was written by Josh Verseput, SVP, Analytics. ” There is a reason Microsoft is integrating this new technology across their product and service portfolio. .” ” There is a reason Microsoft is integrating this new technology across their product and service portfolio.

Brands 98

Brands Analytics Consumers Technology 98

Blake Morgan

JULY 29, 2023

In 2023, many companies are looking for ways to cut costs and tighten their purse strings, and many ( 55% ) customers have limited their non-essential spending. Here are three investments companies can prioritize in 2023: Digital The growth of digital allows brands to do more with less and scale their efforts.

Customer Experience 52

Customer Experience How To Contact Center Chatbots 52

NobelBiz

MARCH 12, 2024

To address and overcome this challenge, many companies have started embracing Unified Customer Experience Management (Unified CXM). Utilizing data analytics to gain actionable insights into customer behavior and preferences in real-time. billion by 2030, with a CAGR of 16.6%. billion in 2023 to $52.54

Customer Experience Management 52

Customer Experience Management Omni-Channel Customer Experience Customer Journeys 52

CSM Magazine

FEBRUARY 28, 2023

As the newest generation of consumers enters the marketplace, companies have to ask themselves: is their customer service ready for Gen Zalpha? Companies must strive to keep up with Gen Zalpha’s needs by offering creative solutions and an immediate response in order to build a trusting relationship with this group.

Customer Service 52

Customer Service Social Media Entertainment System 52

West Monroe

AUGUST 13, 2023

The healthcare artificial intelligence (AI) market was worth around $11 billion worldwide in 2021 and is forecasted to grow up to $188 billion by 2030—increasing at a compound annual growth rate of 37 percent. billion by 2030. AI in medical imaging, a large segment of this market, was valued at $1.7

Healthcare 52

Healthcare Report Innovation Data 52

Blake Morgan

JULY 15, 2023

Innovation In 2022, Walmart invested $14 billion in automation, technology, supply chain, and customer-facing initiatives. Amazon is doubling down on customer data with innovative analytics strategies , many of which it shares with third-party sellers. million, causing the company to add more benefits. Winner: Walmart.

Retail 52

Retail Innovation B2B Transportation 52

West Monroe

DECEMBER 20, 2022

In the January 2022 Climate Action 100+ report , 87% of companies reported having board-level oversight of climate change. Additionally, management’s focus on sustainability and net zero strategies increased at a third of companies. technologies will be significant to reaching sustainability targets. The result?

Metrics 52

Metrics Roadmap Leadership Analytics 52

West Monroe

DECEMBER 20, 2022

In the January 2022 Climate Action 100+ report , 87% of companies reported having board-level oversight of climate change. Additionally, management’s focus on sustainability and net zero strategies increased at a third of companies. technologies will be significant to reaching sustainability targets. The result?

Metrics 52

Metrics Roadmap Leadership Analytics 52

Clarivate

APRIL 14, 2022

Known as Agenda 2030 , it identified 17 Sustainable Development Goals and 169 supporting targets. For this analysis we’ve used InCites Benchmarking & Analytics , the web-based research evaluation tool from Clarivate. Source: Benchmarking & Analytics. Source: InCites Benchmarking & Analytics.

Analysis 133

Analysis Analytics Government Policies 133

Magellan Solutions

AUGUST 19, 2021

Retail banks , like most companies, face an urgent imperative to reimagine themselves. . Top BPO companies in Philippines 2021 offer ways to help a smooth transition to digital banking. Artificial intelligence and technological advancements will render better management of banking services executed at lower operational costs.

Banking 52

Banking Retail Industry Financial 52

West Monroe

APRIL 4, 2023

In the Manufacturing Leadership Council’s recent research, Manufacturing in 2030 Survey: A Lens on the Future , 84% of respondents said they expect the pace of digital transformation to accelerate. We can expect to soon see it embedded in workplace technologies, enterprise resource planning systems, and other business applications.

Data 52

Data Measurement Leadership Analytics 52

ECXO

JUNE 20, 2023

They are also actively seeking out companies that share their sense of purpose and values. They are judging companies on environmental, social, and governance (ESG) claims, and more importantly the action they take. These people also work for businesses buying from companies like for yours. Where is the money being spent?

B2B 122

B2B Brands Innovation Government 122

NetBase

AUGUST 26, 2020

Having a positive emotional experience with a brand is crucial as customers who do are 15 times more likely to recommend that company. This trendsetting company sees annual revenues of $280 billion and at the end of 2019, had a 20% asgr. And keep your own analytics game on point. The First Mover Club. And Ebay is no slouch.

Marketing 81

Marketing Trends Banking Competitive Advantage 81

CSM Magazine

SEPTEMBER 30, 2021

We expect that the number of packages we’re likely to order will treble by 2030. Still, it will soon become standard as consumers want to see courier companies taking responsibility for their emissions. Driver analytics will allow couriers to expel those doing a poor job and hurting their brands.

Customer Expectations 52

Customer Expectations Retail Social Media System 52

Magellan Solutions

SEPTEMBER 9, 2022

According to the Acumen Research and Consulting report, the AI in accounting market size is anticipated to reach US$ 53,893 Million by 2030 , with only US$ 1,511 Million allotted for 2021. The greatest BPO analytics available today monitor operations in real-time and immediately alert users to potential issues. . 4) CASH FLOW.

Financial 75

Financial Software System Report 75

Magellan Solutions

JULY 29, 2021

Once a technological possibility for some industries, the reality is disrupting sectors across markets globally and affecting all aspects of our lives. . The Asian Development Bank predicts that by 2030 AI and similar technologies could displace 286,000 workers or almost a quarter of the people in the telemarketing call center Philippines.

Call Center 52

Call Center Self Service Social Media Omni-Channel 52

SurveySensum

JULY 24, 2023

According to Salesforce Customer Engagement Research 2022 , 73% of customers expect companies to understand their unique needs and expectations. According to Statistia’s survey on Retail Technology , in 2021, the global market value of self-service systems was over 4 billion USD, and it is expected to hit 13-14 billion USD by 2030.

Retail 52

Retail Trends Self Service Customer Experience 52

Think Customers

SEPTEMBER 27, 2021

The companies that are proactive in delivering an excellent customer experience during and after the purchase process will have the advantage as EV adoption grows. The UK’s EV charging market is expected to grow by 29% year-over-year through 2030 according to Delta-EE, an energy market research consultancy.

Automotive 52

Automotive Omni-Channel Touchpoint Sales 52

inmoment

NOVEMBER 15, 2018

Could there be value lying dormant in your company? From Google’s Arts and Culture app – which uses facial recognition technology to match selfies to thousands of artworks—to Pizza Hut’s plans for driverless pizza delivery. trillion opportunity by 2030 with greater investment in AI. Artificial intelligence is everywhere.

Interaction 40

Interaction Chatbots Hospitality Retail 40

SurveySensum

NOVEMBER 3, 2023

Today, customer service is no longer just a department but a vital component of a company’s strategy. You benefit from faster, more accurate responses, while companies can allocate their human resources more effectively. In this blog, we’ll explore seven customer service trends for 2024.

Trends 52

Trends Self Service Customer Service Chatbots 52

Verint

APRIL 3, 2018

Smooth Sailing Ahead with Analytics and Automation”. ET, Verint’s Greg Sherry, vice president, marketing, will host leaders from a major cruise line to explore key insights and experiences on “Smooth Sailing Ahead with Analytics and Automation.” Defining the Human Age: A Reflection on Customer Service in 2030. April 3 Webinar.

Self Service 34

Self Service Analytics Customer Engagement Trends 34

Inbenta

OCTOBER 11, 2021

billion by 2030. . What’s more, the language processing technology behind chatbots and voice interfaces is capable of learning as it goes along, evolving with its users. It’s no wonder companies are designing chatbots and voice user interfaces to suit a growing list of business needs, from lead generation to customer support.

Chatbots 69

Chatbots Self Service How To Interaction 69

West Monroe

JANUARY 25, 2022

It is also assumed that M&A will be a hot topic in 2022 as banks look for new growth opportunities and to increase the speed at which they can invest and scale their technology platforms. The decision to build, buy, or partner to compete with fintechs and large digital technology companies.

Banking 52

Banking Financial Trends Multi-Channel 52

Currency Alliance

DECEMBER 7, 2021

The conversation gave me pause to reflect on what exactly is a trend, how applicable are trends in Southeast Asia to brands in Europe, and whether embracing the hype around the latest trends could actually distract companies from a clear focus on their fundamental priorities. Most programs do a fairly good job focusing on frequent customers.

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

SurveySparrow

JANUARY 5, 2021

We often hear that employees are the most important asset in a company. But, when it comes to investing in employees, companies tend to ignore it the most. And the main reason behind this is, only a few companies see employee experience as an urgent investment. It holds power to make or break your organizational growth.

Employee Experience 52

Employee Experience Measurement Net Promoter Score Effort Score 52

SmartKarrot

MAY 21, 2021

With technological innovations taking place at an unprecedented rate, the world saw the birth of two gems – Artificial Intelligence (AI) and Intelligence Augmentation (IA). According to a recent report by PwC , investment in AI products will have a huge effect on GDP by 2030. This wasted both the customer as well as the company’s time.

Chatbots 12

Chatbots e-support Entertainment Customer Success 12

SmartKarrot

APRIL 17, 2023

This technology has come a long way since the early days of chatbots, and today’s AI-powered conversational interfaces can understand and respond to human language in a way that is almost indistinguishable from a human. With the growing technology, AI Conversational Intelligence has transformed communication between humans and machines.

Chatbots 10

Chatbots Virtual Agent Analysis System 10

NobelBiz

FEBRUARY 21, 2023

While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses. This technology is optimal for remote or hybrid contact centers with home-based agents.

Call Center 52

Call Center Omni-Channel Trends Contact Center 52

NobelBiz

FEBRUARY 15, 2023

While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses. This technology is optimal for remote or hybrid contact centers with home-based agents.

Call Center 52

Call Center Omni-Channel Trends Contact Center 52