Kustomer

JANUARY 2, 2024

Welcome to The Kustomer Service Pulse , a new series on the Kustomer blog where we share our point of view n customer service experiences that showcase how companies can create unforgettable moments with their customers, drive impact for their business, and elevate their brands.

Customer Service 105

Customer Service Wait Times Airlines Social Media 105

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. So, if you’re ready to transform your customer feedback into a driving force for positive change, dive into this article and learn how to make the most of your customer surveys!

Analysis 208

Analysis Survey Feedback How To 208

InMoment XI

AUGUST 17, 2023

By using the Net Promoter Score system as your compass, you can gain a better understanding of what drives customer loyalty and satisfaction. They are crucial for creating and maintaining a positive customer experience, ultimately leading to customer satisfaction, loyalty, and business success.

Net Promoter Score 493

Net Promoter Score Self Service Effort Score NPS 493

TechSee

AUGUST 14, 2023

Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events. He is also the co-author of the best-seller “Wired and Dangerous; How Your Customers Have Changed and What To Do About It.”

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

InMoment XI

APRIL 18, 2023

The event is designed for attendees to actually learn how to work collaboratively across the organisation. For instance, the marketing team might focus on driving loyalty and retention. That being said, it’s extremely important for CX professionals to learn how to deliver and demonstrate the impact of their programs.

ROI 260

ROI Tips Healthcare Insurance 260

Lithium

SEPTEMBER 5, 2023

BRAND CONFIDENCE GUIDE: Customer Advocacy Khoros surveyed 1,620 adult consumers to understand better sentiment surrounding the state of consumer confidence in brands and the factors that drive customer loyalty. Register now to learn from thought leaders shaping the future of community building. We can't wait to see you there!

Gamification 52

Gamification Metrics Social Media Tips 52

ShepHyken

OCTOBER 29, 2023

Traditional loyalty programs, which often offer points or cash rewards, are being outdone by a new trend: experiential rewards. My Comment: I’m a fan of rewards and loyalty programs for a reason. My Comment: I’m a fan of rewards and loyalty programs for a reason. My Comment: True customer loyalty is a gift.

Customer Service 65

Customer Service Loyalty Programs Ecommerce Loyalty 65

ShepHyken

SEPTEMBER 10, 2023

They demand fast shipping, easy returns, sustainability and more, showing little loyalty and appreciation. How to Make Loyalty a New Business Line for your Brand? In the last couple of years, there has been a radical shift in this with brands foraying into loyalty with full force.

Customer Service 80

Customer Service Loyalty Programs Retail Loyalty 80

ShepHyken

JUNE 9, 2024

Customer Loyalty Stats in 2023: Loyal Customers Spend More! My Comment: There is a theme to this week’s Top Five articles: customer loyalty. Unlocking Customer Loyalty: 5 Core Motivations Powering Personalized Marketing by Alicia Arnold (MarTech) Personalized marketing taps into core human desires.

Sports 78

Sports Customer Service Travel Loyalty 78

BirdEye

JULY 24, 2023

How to conduct customer feedback analysis? By analyzing customer feedback, you can identify areas of improvement, address issues, and enhance customer satisfaction, ultimately leading to increased loyalty and business success. How to conduct customer feedback analysis? How to categorize customer feedback? Wonder how?

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98

ShepHyken

AUGUST 28, 2023

.” So, why do too many leaders continue to focus on customer satisfaction as a measure of customer affinity, even loyalty? Optimizing Your Customer Feedback Strategy in 2023 by Lumoa (Lumoa) Your customers are sharing their experiences online. How do you know what your customers think of you? Satisfactory isn’t enough.

Customer Service 62

Customer Service Customer Journeys Customer Satisfaction Social Media 62

Optimove

MAY 29, 2023

9 Marketing Practices That Need to Die in 2023 To break through the clutter, these are the things marketers absolutely must stop doing in 2023: Not using data. Marketers need to learn how to manage channels and unify messages across all channels. Regardless of how divine your products are, it’s the consumer that buys them.

Marketing 52

Marketing Customer Journeys Consumers CRM 52

Lithium

JANUARY 3, 2023

Hello 2023! This article highlights immediate automation opportunities and offers some strategies and guidance on how to proceed. Hear first hand how to position your community to benefit both your customers and your colleagues. Snack Breaks & Hot Takes: Essential community features and tools for 2023. Sign up today

Self Service 52

Self Service Guidelines Contact Center Trends 52

BirdEye

JUNE 22, 2023

With this blog post, you will learn how to segment your target audience based on the various customer types in the market. They often show less brand loyalty and will switch to competitors’ products if their needs are better satisfied. Addressing these needs build ongoing customer loyalty and satisfaction.

Case Study 98

Case Study Social Media Loyalty Brands 98

Daniel Group

DECEMBER 15, 2022

From everyone at The Daniel Group, we’d like to say THANK YOU for your continued loyalty and faith in us. We hope to make 2023 even better! Throughout 2023, we will continue to share what we learned in depth at the conference to help you continue to improve your program. how does better CX improve business outcomes and 2.)

Loyalty 52

Loyalty Conference Groups Metrics 52

ShepHyken

JULY 31, 2023

My Comment: I’m always quick to pick up an article that covers how to handle customer complaints. The Forbes YEC has shared twelve ideas on how to handle complaints. The Corona and lime example serves as an excellent metaphor to show how almost any business can consider this type of CX. I can agree with most. Remember this.

Customer Service 62

Customer Service Chatbots Customer Centricity Loyalty 62

ShepHyken

JANUARY 2, 2023

Customer Loyalty Is Your Holy Grail for Success. Here’s How to Cultivate It. Entrepreneur) Customer loyalty is an essential source of revenue for any business. Use these four tips to create a customer loyalty program that will give you the highest return on your investment. This goes way beyond loyalty programs.

Customer Service 65

Customer Service Loyalty Programs e-support Loyalty 65

BirdEye

APRIL 19, 2023

Best small business ideas for 2023 Now that you have an idea of how to start a small business, it’s time for the fun part, figuring out what business to start. This can help build customer loyalty. Web designer Everyone needs a website these days, but only some know how to make it happen.

Social Media 97

Social Media Consulting Ecommerce Financial 97

NobelBiz

JANUARY 24, 2023

NobelBiz | Blog How to measure the Efficiency of a CRM Strategy in Contact Centers Published on 24. January 2023 Customer Relationship Management (CRM) is a strategy businesses use to manage interactions with existing and potential customers. CRM aims to improve customer satisfaction and loyalty [.]

Contact Center 59

Contact Center CRM Measurement Strategy 59

Kustomer

DECEMBER 28, 2023

The AI/CX Virtual Summit 2023 , hosted by Kustomer on December 12th, marked a significant event for customer experience (CX) professionals and enthusiasts. This approach will foster a sense of belonging and loyalty, transforming customers into brand advocates. We’re only in the early stages of Customer Experience and AI.

Touchpoint 52

Touchpoint Customer Journeys Loyalty Interaction 52

InMoment XI

JANUARY 4, 2024

But, there are more benefits to a well-crafted retail customer experience that go beyond customer loyalty. How to Improve the Retail Customer Experience In order to improve your customer experience in retail stores, you will need to focus on two main types of experiences: in-store and digital. Let’s examine a few: 1.

Retail 260

Retail Customer Experience Effort Score Social Media 260

Experience Investigators by 360Connext

JUNE 4, 2024

in 2023 (up 78% from 2022!). Globally, twice as many people were impacted by a data breach in 2023 than 2022. By investing in privacy, organizations achieve greater customer loyalty and trust, operational efficiency, and innovation. Most customers don’t really know how to control their data. And nor should they be!)

Customer Experience 143

Customer Experience Self Service Data Connections 143

Experience Investigators by 360Connext

JUNE 4, 2024

in 2023 (up 78% from 2022!). Globally, twice as many people were impacted by a data breach in 2023 than 2022. By investing in privacy, organizations achieve greater customer loyalty and trust, operational efficiency, and innovation. Most customers don’t really know how to control their data. And nor should they be!)

Customer Experience 143

Customer Experience Self Service Data Connections 143

Experience Investigators by 360Connext

JUNE 4, 2024

in 2023 (up 78% from 2022!). Globally, twice as many people were impacted by a data breach in 2023 than 2022. By investing in privacy, organizations achieve greater customer loyalty and trust, operational efficiency, and innovation. Most customers don’t really know how to control their data. And nor should they be!)

Customer Experience 143

Customer Experience Self Service Data Connections 143

BirdEye

MAY 9, 2023

And if you are wondering how to do that, this blog post explores everything you need to know about referral card ideas and creating referral cards for your business. Table of contents What are referral cards? How do referral cards work? How to make a referral card? How to make a referral card? Book a demo today!

Rewards Programs 98

Rewards Programs Fashion Social Media Tools 98

Maru Group

JANUARY 17, 2023

By Glyn Luckett Maru/Matchbox | January 2023. From higher productivity and improved ‘stickiness’ when attracting and retaining talented employees to the ultimate reward of an engaged workforce – higher customer satisfaction and loyalty; EX plays a critical role in your business’s success.

Employee Engagement 79

Employee Engagement Engagement How To Employee Experience 79

CSM Magazine

MARCH 14, 2023

In 2023, you must assess the performance of your customer service and take the necessary steps to improve it. Improved customer support will boost customer loyalty behavior. Your customer support team does not have to learn how to read or write a new language. The sessions also hone their communication skills and techniques.

Knowledge Base 52

Knowledge Base Customer Satisfaction Communication Customers 52

BirdEye

MARCH 24, 2023

Market development strategy focuses on the consumer and their journey right from awareness to loyalty and all the strategies employed to ensure they reach that loyalty stage. The best practices for how to do business development may also change. The responsibilities and duties of a manager may change over time.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

ShepHyken

NOVEMBER 6, 2023

How Removing the Mental Load for Customers Can Improve the Customer Service Experience by Brad Birnbaum (Fast Company) By alleviating the mental burden for your customers, you can not only enhance their satisfaction but also strengthen your brand’s reputation and customer loyalty. There are some shards of light.

Self Service 67

Self Service Customer Service Contact Center Loyalty 67

ShepHyken

OCTOBER 1, 2023

And then there’s the second sentence: “According to a Harvard Business Review article, employee experience is the key driver of customer experience …” Then, don’t miss the fifth tip on how technology can waste a massive amount of your employees’ time. How to Manage Big Changes Well in the Contact Centre by Dr. M.

Customer Service 65

Customer Service Contact Center Average Handle Time Customer Service Strategies 65

SurveySensum

SEPTEMBER 15, 2023

And how to choose the right tool for your business? How to choose the right B2B service feedback tool? How did we evaluate the B2B service feedback tools? How did we evaluate the B2B service feedback tools? This is how these tools are essential for providing better B2B services and staying competitive in the industry.

B2B 52

B2B Tools Feedback Comparison 52

ShepHyken

JANUARY 22, 2023

How retailers can capture customer loyalty in 5 charts by Arielle Feger (Insider Intelligence) As brand loyalty declines, deals remain a surefire way to win over consumers. Here are five charts on how to up your loyalty game. My Comment : This is one of the more interesting articles about loyalty programs.

Customer Service 48

Customer Service Self Service Contact Center Loyalty 48

ShepHyken

OCTOBER 23, 2023

And caring is the foundation of trust and the preamble to loyalty. When customers know you care, you create an emotional connection that fosters trust and loyalty. This short article has several tips on how to get reviews, why you want reviews, and more. My Comment: Do your customers know you care about them?

Customer Service 64

Customer Service Contact Center Loyalty Tips 64

ShepHyken

DECEMBER 3, 2023

How to Avoid Your Cx Initiatives from Being Another Flavor of the Month by Nicole Paul (John DiJulius) You’ve spent months executing a new initiative to help streamline things for your team. However, without fail, I always get asked what can be done to improve customer loyalty. My Comment: I’m a big fan of loyalty programs.

Customer Service 60

Customer Service Loyalty Programs Loyalty Customer Service Training 60

ShepHyken

MARCH 25, 2024

How Artificial Intelligence (AI) Is Benefiting Customer and Employee Satisfaction by John Dijulius (The Dijulius Group) AI and Machine Learning (ML) are not only here, but if it’s not already a major part of your business strategy moving forward, you may be in danger of becoming the next Kodak. It’s one thing to expect better service.

Loyalty Programs 78

Loyalty Programs Hotels Customer Service Hospitality 78

BirdEye

AUGUST 22, 2023

This blog post explores product surveys and equips you with the top product survey questions to use in 2023. How to design the perfect product survey questions? How to design the perfect product survey questions? How often do you use the product? This question will help you know how often customers use your product.

Survey 52

Survey Net Promoter Score Customer Satisfaction User Experience 52

ShepHyken

DECEMBER 17, 2023

Customer Centricity: How to Always Put the Customer First by Fernanda Alvarez Pineiro (Startups.co.uk) If the words “customer is King” have recently graced your LinkedIn feed with their presence or starred in your recent business conversations, you are probably attuned to the growing trend that is customer centricity.

Customer Service 60

Customer Service Customer Centricity Loyalty Programs Culture 60