CSM Magazine

FEBRUARY 7, 2024

Real-time data that provides insights into candidate status and progress on key recruiting metrics, such as time to fill, sourcing effectiveness, and offer acceptance, allows hiring teams to make informed decisions and improve their work.

Trends 52

Trends Competitive Advantage Analytics Leadership 52

BirdEye

JANUARY 25, 2024

In 2023, the digital landscape witnessed a revolution, and Google Business Profiles (GBPs) were at its heart. To grasp the full scope of this transformation, Birdeye explored the insights and experiences of over 130,000 businesses throughout 2023. This data helps you better understand customer behaviors and preferences.

Automotive 57

Automotive Hospitality Healthcare Retail 57

BirdEye

JANUARY 25, 2024

In 2023, the digital landscape witnessed a revolution, and Google Business Profiles (GBPs) were at its heart. To grasp the full scope of this transformation, Birdeye explored the insights and experiences of over 150,000 businesses throughout 2023. This data helps you better understand customer behaviors and preferences.

Automotive 52

Automotive Hospitality Healthcare Retail 52

Circular Edge

JANUARY 18, 2023

Blog Credit: Scott Beaver, January 16, 2023 (4 Major Financial Visibility Challenges and How to Overcome Them | NetSuite). Hundreds of standard and industry-specific reports can be customized to track unique business performance metrics. Keeping track of these details is the bare minimum, however.

Financial 52

Financial How To Competitive Advantage Analysis 52

Gainsight

JULY 11, 2023

By Steve Cornwell, July 11, 2023 This morning, we announced that Gainsight acquired Northpass in the most exciting moment in my 20 years of company building and the most defining moment in the history of Digital Customer Education. I want to share how this acquisition came together and what it means for our customers and industry.

Leadership 40

Leadership B2B Competitive Advantage CRM 40

InMoment XI

FEBRUARY 6, 2024

Moreover, businesses that effectively harness unstructured data may gain a competitive advantage. That’s because analyzing unstructured data can reveal trends, emerging market opportunities, and competitive threats that may not be easily apparent through structured data alone. Choose the right metrics. Access 12/27/2023.

Social Media 260

Social Media Marketing Advertising Feedback 260

NobelBiz

MARCH 12, 2024

billion in 2023 to $52.54 Businesses recognize that superior customer experience is a competitive advantage, with 89% competing primarily on this front – Gartner. Evaluate performance metrics to gain insights into customer satisfaction levels, response times, and resolution rates.

Customer Experience Management 52

Customer Experience Management Omni-Channel Customer Experience Customer Journeys 52

Support EXP

NOVEMBER 23, 2023

A KPI like eNPS , or a similar metric that “takes the pulse” of your customer-facing teams (and the back office teams that support them), can give you the preemptive intel you need to intercept problems before they lead to frustration for your customers. 1] Lee Yohn, Denise. NICE Systems, Inc., and Fred Reichheld. NICE Systems, Inc.,

Culture 52

Culture Net Promoter Score NPS Competitive Advantage 52

Circular Edge

FEBRUARY 7, 2023

Blog Credit: Megan O’Brien, February 1, 2023 (5 Ways to Manage Through an Economic Slowdown, According to NetSuite’s Founder | NetSuite) In a recent webinar (opens in new tab) , Oracle NetSuite founder and executive vice president Evan Goldberg discussed how to navigate a changing business environment.

Management 52

Management Software Competitive Advantage Financial 52

ECXO

DECEMBER 26, 2023

02 2 Best Customer Experience Books 2023 in Digital Data, Design and Centricity – The famous 3 Ds: Digital, Data, Design. This article was originally posted at [link] During 2022 and December 2023, We read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services. Here is the book link.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

BirdEye

DECEMBER 28, 2023

billion in 2023 and is forecasted to reach around USD 13 billion by 2032 , growing at a CAGR of 20.8%? Competitive advantage Using geofencing, you can stay ahead of your competitor’s analysis. This digital marketing method ensures that the right message reaches the right person at just the right spot.

Marketing 57

Marketing Advertising Social Media Tips 57

ViiBE Blog

FEBRUARY 28, 2022

There are general metrics that are useful for this matter: Time spent on the website – use it to analyze at what point a live chat pop-up should appear. Live chat boosts competitive advantage Live chats are no longer something shocking and completely new, however, not many companies are using them.

e-support 52

e-support CRM ROI First Call Resolution 52

AWS Machine Learning

APRIL 22, 2024

Companies that lack ready access to high-quality data will not be able to customize generative AI models with their own data, thus missing out on realizing the full scaling potential of generative AI and creating a competitive advantage.

Roadmap 110

Roadmap Competitive Advantage Innovation Self Service 110

Lumoa

JANUARY 17, 2023

The Comparison page is used to tell you: what data receives the best feedback what data receives the worst feedback This can be done across any time period and metric that you have in Lumoa! We have some exciting stuff cooking up for 2023, and we hope they make it easier for you to take actions based on the voice of your customers.

Competitive Advantage 208

Competitive Advantage Feedback Comparison Survey 208

Lumoa

DECEMBER 17, 2022

The Comparison page is used to tell you: what data receives the best feedback what data receives the worst feedback This can be done across any time period and metric that you have in Lumoa! We have some exciting stuff cooking up for 2023, and we hope they make it easier for you to take actions based on the voice of your customers.

Competitive Advantage 208

Competitive Advantage Feedback Comparison Survey 208

AWS Machine Learning

JANUARY 17, 2024

Due to the nature of the data itself and because it’s difficult to obtain, the accuracy and quality of this data can vary considerably, and it’s up to the businesses to appraise and verify this by using metrics such as daily active users, total daily pings, and average daily pings per device. It starts with the collection of data itself.

Data 102

Data Advertising Analysis Travel 102

SmartKarrot

AUGUST 12, 2021

Furthermore, with 90% of companies now planning to deploy AI within three years, this number is expected to grow to 40% by 2023. The power of AI, ML, and big data has facilitated a decision-making metric. It’s time to start recognizing AI as a significant competitive advantage.

Customer Experience 11

Customer Experience Automotive Chatbots e-support 11

customer sure

MARCH 18, 2024

Getting Voice of the Customer right isn’t a ‘nice to have’, it’s a competitive advantage. The solution should be able to report standard CX metrics , like CSAT, NPS and CES, showing both current status and trends; for the organisation as a whole, and allowing drill-down into different business units. How do you pick questions ?

Touchpoint 62

Touchpoint How To Return on Investment Competitive Advantage 62

Gainsight

JUNE 14, 2023

But, as Joris Dieben, SVP and GM of Digital Hub at Gainsight, remarked in the 2023 Pulse Product Keynote , “As products become more complex, it becomes harder to do self-service content—it becomes harder for customers to find the right answers and the right information. Introducing Community Metrics!

Self Service 52

Self Service Competitive Advantage Metrics User Experience 52

SurveySparrow

AUGUST 29, 2023

” It is crucial to find what is best for you before you set out on a race in order to gain that competitive advantage. It goes the extra mile by providing advanced analysis tools that give you comprehensive dashboards with detailed metrics. Related: Top 12 Google Forms Alternatives of 2023 4.

Strategy 52

Strategy Marketing e-support Multi-Channel 52

AWS Machine Learning

SEPTEMBER 14, 2023

“Data locked away in text, audio, social media, and other unstructured sources can be a competitive advantage for firms that figure out how to use it“ Only 18% of organizations in a 2019 survey by Deloitte reported being able to take advantage of unstructured data. The majority of data, between 80% and 90%, is unstructured data.

Training 94

Training Report Government Data 94

Circular Edge

MARCH 28, 2023

Blog Credit: Kristina Russo, March 16, 2023 | (What Is Agile Finance? Agile finance teams can allocate more time to analyzing the proliferation of financial, operational and market data to help create competitive advantages for the business. It’s no place for the rearview-mirror finance and accounting processes of old.

Financial 52

Financial Analysis Culture Competitive Advantage 52

Circular Edge

MARCH 28, 2023

Blog Credit: Kristina Russo, March 16, 2023 | (What Is Agile Finance? Agile finance teams can allocate more time to analyzing the proliferation of financial, operational and market data to help create competitive advantages for the business. It’s no place for the rearview-mirror finance and accounting processes of old.

Financial 52

Financial Analysis Culture Competitive Advantage 52

SurveySensum

SEPTEMBER 8, 2023

This small case study shows that when companies move beyond the traditional customer satisfaction metric and rigorously measure NPS , they can find ways to make customers happier, which, in turn, can lead to increased revenue. These benchmarks can vary across industries due to differences in customer expectations and competitive dynamics.

NPS 52

NPS ROI Social Media Effort Score 52

SurveySensum

MAY 11, 2023

Customer expectations have changed drastically, and businesses need to keep up if they want to stay competitive. One way to do this is by using Net Promoter Score (NPS), a simple and widely used metric that helps businesses measure customer satisfaction, benchmark their performance against competitors, and identify areas for improvement.

NPS 52

NPS Retail Net Promoter Score Effort Score 52

AWS Machine Learning

SEPTEMBER 7, 2023

Meena focusses on developing sustainable systems that deliver measurable, competitive advantages for strategic customers of AWS. He has a passion to design, create, and promote human-centered data and analytics experiences.

Policies 92

Policies Resources Training Data 92