Experience Investigators by 360Connext
DECEMBER 14, 2021
And 2022 looks like it will be another twelve months of uncertainty. It also means considering how to inform customers about new rules or options. Make 2022 the year you close the loop. This means knowing how to not only respond to customers, but to act on their feedback and ideas. But some things won’t change.
Comm100
MARCH 20, 2024
Canada, and the UK, and offers insights into how digital communication can play a pivotal role in reversing this trend. Read on to find out how to increase trust in government institutions and agencies. Real-time interaction adds a human element to digital communication too, fostering a sense of connection and trust.
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Blueshift
JULY 26, 2022
Read why you should attend Blueshift Engage 2022 and learn how to supercharge customer engagement with AI-powered, 360 views of customers. The post Engage 2022: 4 Sessions to Drive Your Intelligent Customer Connections appeared first on Blueshift.
Lumoa
FEBRUARY 14, 2024
The Salesforce State of the Connected Customer Report found that 88% of buyers say their experience is as important to them as a company’s products or services. So, how can your business win over this growing contingent of experience-focussed customers? How customers experience your brand is more important than ever before.
Speaker: Kate Nasser, The People Skills Coach™
Contact center agents are people and people can grow on their own BUT great collaborative coaching truly guides agents to connect authentically to customers better and better each time. How to collaboratively coach agents to feel empowered as professional care experts even with or without the use of call recordings.
Totango
MARCH 8, 2022
Here’s our guide to the top customer success communities in 2022 and what they have to offer. Then, we’ll walk you through a list of nine of the best customer success communities you can join in 2022 and what each of them has to offer. Offering tips on how to run customer success communities. Providing CS training opportunities.
Stella Connect
DECEMBER 13, 2021
Customer service will once again be an integral part of your CX strategy in 2022, but what you did in the last year shouldn’t be exactly what you do in the year ahead. The strategy set forth for 2022 needs to be tailored to keep up with customer expectations. Here’s how to meet and exceed customer expectations in 2022. #1.
Speaker: Adam Cutler, Co-Founder of IBM Design, IBM Distinguished Designer, AI Design
How long will it be until AI comprises the entire CX sector and real people no longer connect with real customer concerns? Join Adam Cutler, Co-Founder and Distinguished Designer at IBM Design, to learn how AI can bring growth, and the opportunity for long-lasting connections that help humans thrive.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
But how are your customers reaching out? What steps occur before they are connected with an agent? In this insightful webinar, Aarde Cosseboom will give a full breakdown on: How organizations are implementing digital channels. How organizations are seeing success with implementation. And are your customers utilizing AI?
Speaker: Rana Gujral, CEO at Behavioral Signals
In this webinar, you will learn: How AI can transform your contact center with real, actionable insights. How to program AI to understand the subtle nuances in conversations, i.e. intonation cues, can yield insights like customers’ behaviors and desires, and improve outcomes. May 24th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST.
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