InMoment XI
MAY 17, 2022
There’s a lot to unpack with The Great Resignation, but one of the core truths playing out here is that many employees aren’t getting what they’re looking for from their employers in 2022. Supportive Culture Connection to Customer Experience. They want to feel a bold, human connection to your brand. The 2022 Employee Landscape.
InMoment XI
MAY 24, 2022
The best in the industry will be sharing their experience and learnings to help you ELEVATE your CX program in 2022 and beyond. Form New Connections. Learn the CX transformation journey from JAX Tyres & Auto , Rest Super , The NRMA , and more! Breakthrough Breakout Sessions.
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Experience Investigators by 360Connext
DECEMBER 14, 2021
And 2022 looks like it will be another twelve months of uncertainty. Make 2022 the year you close the loop. Share the wins throughout the organization so employees can connect the way their everyday actions impact the customer. . 2022 will bring its own set of surprises. But some things won’t change.
InMoment XI
MARCH 16, 2022
And surprisingly, there were some standout similarities that connected the two seemingly disparate customer bases. Both APAC and NA regions match with 55% of consumers being somewhat or extremely likely to use influencer codes in 2022. Connecting those features will be critical to consumer loyalty this year.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
Agent attrition and retention are connected to engagement and competence. September 8th, 2022 at 9:30 am PDT, 12:30 pm EDT, 5:30 pm GMT Join us for this informative webinar and you will learn how: AI is automating low-complexity tasks. Agent assist technologies can support the agent.
InMoment XI
DECEMBER 29, 2022
As people gather this time of year to reminisce and look toward the future together, everyone at InMoment agrees that 2022 brought some XI-ting adventures! 2 InMoment Named a Leader in People-Oriented Text Analytics Platforms Report for Q2, 2022. 5: I nMoment Appoints Executive Chairman John Lewis as Chief Executive Officer.
Lumoa
MAY 19, 2022
According to our State of the Shopping Apps Report for 2022, technical variables have a huge impact on customer satisfaction levels – but the list of factors that users take into account doesn’t stop there. Download our State of the Shopping Apps Report for 2022 today.
Speaker: Kate Nasser, The People Skills Coach™
Contact center agents are people and people can grow on their own BUT great collaborative coaching truly guides agents to connect authentically to customers better and better each time. June 2nd, 2022 at 9:30 am PDT, 12:30 pm EDT, 5:30 pm BST
Speaker: Adam Cutler, Co-Founder of IBM Design, IBM Distinguished Designer, AI Design
How long will it be until AI comprises the entire CX sector and real people no longer connect with real customer concerns? Join Adam Cutler, Co-Founder and Distinguished Designer at IBM Design, to learn how AI can bring growth, and the opportunity for long-lasting connections that help humans thrive. In CX, there's also controversy.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
What steps occur before they are connected with an agent? September 15th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT Every day customers contact customer support and every day customer support agents help to meet their requests. But how are your customers reaching out? And are your customers utilizing AI? Trends and best practices.
Speaker: Rana Gujral, CEO at Behavioral Signals
May 24th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST. 4th Edition State of the Connected Customer Insights from a real-world case study, involving a European Financial Institution, and how behavioral AI managed to increase revenues by 20% while lowering call center costs by 7.6%.
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